Are you a person with a demonstrated passion for client services and thrives on new challenges in a transformational environment? In this role you will play a critical role in supporting our Brokers sales team by managing our new business pipeline in our Broker channel.

You will be hands-on, take ownership and contribute to improving the customer experience in a fast-paced, high-growth business. In this role, you will have the opportunity to work with a diverse and talented team and will help ensure our Broker expectations are met, managed and delivered upon. You'll also collaborate with the Credit and Settlements teams to provide an excellent customer experience. You'll be a champion of quality assurance and attention to detail, ensuring all of our AML and KYC policies are met.

This role is based in North Sydney. We offer hybrid workplace flexibility - min 3 days in the office. 

• Bring your creativity to a role with purpose as you help older adults maintain independent and enriching lives.     
• Part-time ongoing position (Tues, Thurs & Fri) based at Golden Wattle House in Healesville.
• $32 - $35ph + Super + Generous Salary Packaging benefits of up to $18,550    

This position will be a part of our Social Activity Group with the key focus being to work alongside older people whilst in the supported social activity group to enable their identified needs and goals to be fulfilled, to make decisions and choices about their own lives, to facilitate their access and participation in their community, and to remain living in their homes independently.

Although a typical day might be hard to come across, you will regularly be engaging with the clients in groups on outings or in our centre as they challenge their minds in a variety of activities or even at a simple gathering sharing stories.

Social Activity Group responsibilities:

• Assist and work alongside older people whilst in a supported group to enable their identified needs and goals to be fulfilled.
• Encourage and support people to actively participate in planning and feedback forums when making decisions about the service they receive, and ensure activities are responsive to this feedback.
• Regularly engage with clients in groups on outings or in our centre as they challenge their minds in a variety of activities or even at a simple gathering sharing stories.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Joanne Robinson (Manager - VIC and QLD) at [email protected]

Who we’re looking for
If you have experience working as a Support Worker, are qualified with a Cert III in Aged Care/Individual Support/Community (Aged), and enjoy variety in your day, you might be exactly the person we're looking for!

• Experience working with older adults.
• A proven ability to communicate effectively.
• The ability to follow and implement individual service plans, healthcare, and positive behaviour support plans.
• A desire to use your skills and experience creating fun and interesting activities that support older adults to engage more consistently with their community and peers.
• A positive and energetic approach to engaging with your team and clients.
• A valid driver’s licence.

Our client is a non-profit organization based in the US, with operations in the US, UK, and a satellite office in Melbourne supporting Australia, New Zealand, and the broader APAC region. They are seeking a Technical Customer Consultant Team Leader with strong customer service orientation and team management skills to oversee a team of 6 customer support staff. The ideal candidate will ensure efficient and accurate technical support to users and businesses.

Role Overview:

As the Technical Customer Consultant Team Leader, you will:

• Manage a team of 6 customer support staff, addressing the joys and challenges of staff management.
• Report to a manager based in the Netherlands.
• Collaborate with local Team Leaders for ANZ (4 in total) to share information, support new project implementations, and resolve local technical issues.
• Support the suite products.
• Ensure the team systematically stays updated with product updates, fixes, and other relevant information.
• Act as the escalation point for more complex client issues.
• Liaise with overseas offices and similar teams to align on information and operating expectations for the ANZ region.
• Oversee a 5-day support operation, Monday to Friday, from approximately 7 am to 10 pm.

What’s in it for you:

• Be a part of supporting advancements at the leading edge of science or helping children build a strong learning foundation; shared knowledge is the common thread.
• Enjoy a hybrid work environment with 3 days in the office in Melbourne’s CBD.
• Receive an attractive salary of $90-95k + Super.
• Join a very stable, close-knit team with an average tenure of over 10 years.

• Strong client-facing and communication skills.
• Strong customer service orientation.
• Advanced troubleshooting and multitasking skills.
• Any knowledge of a CMS, LMS, or KMS would be helpful but not necessary.
• Proven experience in managing a experienced team.
• Flexibility to work in a hybrid environment and adjust to different work schedules as needed.
• Strong multitasking abilities to manage multiple priorities and tasks simultaneously.
• Excellent organizational skills to keep track of team performance, product updates, and client issues.
• Time management skills to ensure efficient operation of the support team.

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

To see what other roles we have available please visit www.growtalent.com.au

The Early Intervention Psychosocial Support Response (EIPSR) program is a joint partnership between Eastern Health and EACH providing both clinical and psychosocial supports to Mental Health Consumers incorporating a holistic strength-based approach enabling Consumers to identify their individual recovery needs.

• Full-time opportunity until 31st march 2025 (possible extension)
• Based in Boronia - Outreach position
• $43 - $47.33ph (depending on experience) + 11% Super + Generous Salary Packaging benefits of up to $18,550    

As a Support Worker, you will be managing a caseload of clients whom you will assist resolve and/or reduce barriers to stable self-care with low intensity community supports or access higher intensity/duration supports to achieve therapeutic outcomes.

Responsibilities of the role: 

• Assist clients (aged between 16 to 65 years) by delivering psychosocial support to work towards identified recovery goals. 
• Improve clients capacity for self-management of their mental illness, & develop the knowledge and confidence they need to make decisions & choices about their own support needs.
• Enhance client coping skills & decrease self-harming behaviour, learn or relearn skills, and develop confidence, required for activities of daily living.
• Improve social and relationships skills & develop or strengthen family and social networks.
• Develop & consolidate client links with educational, vocational training & employment opportunities.
• Assist clients to adopt a healthy lifestyle & minimise/reduce behaviours that are, or likely to be harmful.
• Whilst there may be clients who would like to consider their NDIS possibilities, this role is NOT working within the NDIS.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Ellen Maple (Manager - Mental Health Services) at [email protected]

Who we are looking for 
We are looking for a flexible thinker with not only extensive experience, but also demonstrated skills and knowledge in Mental Health and the Social Model of Health to join our multidisciplinary Mental Health team. 

To be successful in this role, you will have: 

• Understanding of mental services interventions for responding to clients with complexity of needs.
• Understanding of vulnerabilities which people with psychosocial disabilities experience. 
• Ability to collaborate & work in partnership with Eastern Health Case Managers, Team Coordinator, your clients, carers, family and EACH peer workers to assess, design & review client recovery plans.
• Ability to develop & maintain effective relationships within the team & with external stakeholders.