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Jobs in Australia   »   Jobs in Port Melbourne   »   Customer Service Job   »   Level 2 IT Support Engineer
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Level 2 IT Support Engineer

Daniel Bertino

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Your new company
A national Construction organisation requires a Level 2 IT Support Engineer for a permanent opportunity commencing ASAP, to be based onsite in Melbourne's Inner South. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.
Your new role
In this exciting role, you will be:

Providing 1st and 2nd level onsite and remote IT support.
Performing account administration within Active Directory, Exchange, Office 365 and bespoke applications.
Assisting with IT-related projects.
Ensuring technical issues are resolved within SLAs in a calm and polite manner.
Managing relationships with vendors and suppliers.
Procuring and provisioning IT hardware (laptops, mobile phones, monitors, etc).
Maintaining and developing documentation and knowledge base articles.

What you'll need to succeed
To be successful in your application, you will need:

Demonstrated experience of providing 1st and 2nd level IT support.
Sound knowledge of Windows 10/11, Active Directory, Windows Server, Office 365, Microsoft Exchange, Intune / SCCM and Network troubleshooting.
Excellent customer service & communication skills, both verbal and written.
The ability to work autonomously with limited supervision.
A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and ITIL certifications are beneficial.
Prior experience working within a Construction organisation is advantageous.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. There is an onsite gym and a monthly social activity calendar. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to [email protected]. Please click here to apply.
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