My Australia Direct Pty Ltd is currently accepting applications for the position of “IT Services Support Officer” with Sonic Healthcare in Macquarie Park, NSW

Sonic Healthcare is an Australian-born organisation that has a global impact. At Sonic, you can work for an organisation that makes a difference to the healthcare outcomes of Australians. Sonic Healthcare is hiring for the position of IT Services Support Officer. This is a full-time position with annual earnings between $70,000 to $75,000 plus superannuation on offer depending on skills and experience.

The general day to day duties will be as follows:
• Efficiently responding to and resolving IT assistance requests from users
• Installing, configuring, and maintaining network-based applications and systems
• High level software and technical support to users both on-site and remote in a fast-paced environment
• Perform troubleshooting both on-site and remote
• Managing the run-up and decommissioning processes for collection centres.
• Managing conflict resolution matters
• Actively participating in regular team meetings and engaging in project management as required.

Qualification, skills and experience:
• Diploma level qualification or equivalent work experience in ICT Customer Support
• A minimum of 2 years of experience in a similar role
• Strong communication skills both in person and remotely
• Knowledge of best practices around security, local and network-based user and group accounts and permissions, and data protection
• Ability to learn new technologies quickly and with minimal guidance
• Enjoys technical challenges and takes pride in solving them
• Excellent interpersonal and communication skills both in person and remotely

Designation / Job title : Developer Programmer - 261312/ Application Support

Primary or Mandatory skills :-
• Big Data
• Azure Databricks
• Teradata

Good to have skills :
• Data lake, Azure, Telecom Domain Knowledge

Detailed Job description : -
• Minimum 8 years of experience in Enterprise Data Warehouse solutioning, Exposure of Big Data technology stacks like Cloudera, HBase, Hive, Impala Kafka and Spark, Analytics tools like Python, R
• In depth knowledge of Teradata Utilities, Macros
• Strong SQL analytical skills
• Knowledge in Unix system
• Having working experience in Telecommunications.
• Having experience in Hadoop stack, HDFS, MapR, Sqoop, Hive and Spark.
• Good in designing and architecting Hadoop applications and recommending the right solutions and technologies for the applications.
• Hands-on experience with importing and exporting data from Relational databases to HDFS, Hive and HBase using Sqoop.
• Analysed large amounts of data sets writing Hive queries.
• Having good knowledge on Linux, shell scripting and core Java.
• Having experience in DataBricks and Azure platform.
• Having good experience on spark streaming process for various streaming sources like kafka.
• Involve in Business requirement gatherings, Analysis of requirements, Design, solution walkthrough, Workshops & Identify gap’s in solution & Business requirement with Business & IT team.
• Create detailed technical design document based on the requirements and High-Level Solution Design.
• Basic knowledge in Spark leveraging Scala or Python and Optimize the performance of the built Spark applications in Big data Platform.
• Strong analytical mindset and ability to work independently and in fast-paced and quickly changing environment
• Work and continuously improve the DevOps pipeline and tooling to provide active management of the continuous integration/continuous deployment processes
• Experience in Teradata, Informatica, Linux, Hadoop Spark, Control-M
• Experience working in an Agile delivery model
• Preparing implementation plans, reports, manuals and other documentation on the status, operation and maintenance of Data ware housing Applications.

Application Support Analyst-Level 2 

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About The Role:

As a Level 2 Support Analyst you will be responsible for the support of Civica’s Education applications and services.  As a member of the Level 2 Support Team, you will assist with the diagnosis, remediation, and resolution of production issues, liasing with the client support team, internal IT operations and development teams where necessary.  The role will also involve engaging external vendors.

Other keys areas of responsibility will include:

• Provide excellent customer service in line with Civica Service Desk Charter and Values.
• Provide application support for products and services produced by Civica to defined service levels.
• Diagnose and resolve functional issues.
• Prioritise customer needs and deliver solutions with a customer-centric approach.

• Identify recurring issues and share findings to prevent similar problems from happening in the future.

• Adhere to Service Management policies, processes, and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management), follow all relevant business and information security processes as documented in the relevant management systems, and provided by Team Leader.

Requirements:

• Experience working in a customer-facing Service Desk environment.
• Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
• Previous application support experience.
• Strong written and verbal communication skills
• Outstanding attention to detail, organised and possess excellent time management skills.
• Proficiency in Microsoft Office 365 suite
• Experience with SQL scripting.
• Familiarity with ITIL practices.
• Previous experience supporting Education and Finance systems.

Support hours are Monday to Friday between 7 am to 6 pm ACDT/ACST. 

 

Why you'll love working with us.

 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

 

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Leidos Australia currently has an opportunity for an Aviation Technical Administrator to join the Leidos Australia team. The role has a dual function with responsibility for processing of technical data into our document management system and managing a broad array of administrative tasks for the wider team.

This will be an agile role that will evolve to match business needs, but examples of your responsibilities could include the following:

• Provide administrative support to the technical department management
• Maintain staff training and qualification records for new and existing staff
• Coordinate the receipt and distribution of daily work requests to the appropriate team members
• Update and maintain Technical Document Database
• Act as a liaison for IT issues affecting the team
• Raise Purchase Orders for the department
• Manage travel for the department
• Produce and distribute reports on behalf of the management team

Nurture. Grow. Thrive. Accepting a role with Elders means you will be joining a team ready to support and grow your career. Be part of a culture that has been in the making for more than 180 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all parts of the business. With such an iconic, essential business in the Australian landscape we are confident that you too will be proud to grow your career at Elders and wear the pink shirt.About the roleWe are looking for a Logistics Support Officer to join the growing team on a Permanent, Full-time  basis. Ours is a branch that is growing, with big plans for our future! In readying ourselves for this growth, we are developing our team. If you have strong aspirations to succeed in this role right now, then we want to hear from you. Are you the person with passion and personality that’s ready to join us?As an Elders Support Officer Logistics, you will provide logistics and exceptional customer service support to the Branch Rural Products team and Elders customers. Apart from offering a complete delivery service for the Roseworthy branch, you will be a team player, ready to jump in and support branch operations where required. Supported by the Elders network, you will be provided with the tools necessary for you to grow in your career.ResponsibilitiesAs a Support Officer Logistics you will:Ensuring the upkeep and organisation of the warehouse, store, and yard.Handling the picking, packing, and coordination of customer orders for timely delivery.Safely managing the storage, handling, receiving, and dispatching of stock.Contributing to the secure storage of rural products, in accordance with Agsafe accreditation.Assisting with stocktaking and other rural products support activities as required.Performing rural product sales in branch.About youTo succeed at Elders, you will have; Are self-motivated, have strong teamwork skills, and demonstrate a keen attention to detail.Have demonstrated high-quality written and verbal communication and customer service skills, along with basic computer skills. Basic knowledge of general merchandise products (beneficial) and safe storage & handling practices. Possess a Drivers Licence (essential)Possess a Medium Rigid Truck Licence (preferred but not essential)Possess a Forklift Licence (desired)About EldersElders is proud to be the last Australian-listed major agribusiness. The most trusted agribusiness brand in Australia. We’re part of the landscape, part of the local communities, part of Australia’s history and we are entrenched in Australian agriculture.The brand is more than a company, more than a logo - it’s part of Australia. And, with an authentic drive to create a sustainable future for farming and the farmers of Australia, Elders is... for Australian agriculture.We are now looking for the next generation to be part…

Click here to view more detail / apply for Support Officer Logistics

This is a full-time permanent position. Connecting people to deliver services to our community. At the City of PAE, we work Better Together to deliver meaningful outcomes, we Grow & Improve our work every day, to ensure we Make a Difference for our community. Our organisational values underpin our constructive culture. We are supportive, we take on challenges, seize opportunities, build great relationships and we are proud of what we deliver for our community. We are connected! The City of PAE is committed to ensuring our employees represent the diversity of the community we serve. Diversity at the City of PAE means a workplace where individuals are recognised, respected, and engaged in ways that develop and harness everyone’s strengths. We provide excellent working conditions with job security, flexible working arrangements and support for professional development. This role provides a great opportunity for a talented and team-focused individual to take on a diverse role in a highly successful team.  Are you an early starter, can you multi-task, Are you tired of blending into the crowd and have a passion for fashion that screams 'safety first'? If so, look no further, join our team as an operational superstar and rock high-vis clothing like never before!  Key responsibilities of the position include: Undertakes a range of operational and administrative functions that enables the safe delivery of maintenance & projects in alignment with legislative compliance Responsible for ensuring safety products, equipment and essential stock are readily available for the delivery of all work programs Daily maintenance of an Inventory Control Data Base Warehouse Maintenance  Conduct yearly and cyclic stocktake Provide waste management services for all depots The successful applicant will have: Experience in a Stores / Warehouse environment is essential Experience with stocktake and stock-level reconciliations is desirable Current Fork Lift license or the ability to obtain one is essential Current Front End Loader licence or ability to obtain one is essential More information can be found in the Position Description located below. This is a Level 3 position which has a current salary range of $83,342 - $89,629 (plus Super). Confidential enquiries can be directed to Sue Barry, Senior Operational Support Officer on 8405 6639. To apply, simply complete the application process by clicking the ‘Apply’ button and attach your cover letter and resume.  Applications close 5pm on Sunday 21 January. The City of PAE values diversity and inclusion and we encourage Aboriginal & Torres Strait Islander peoples, women, people living with disability, young people, LGBTIQ people and people from culturally and linguistically diverse backgrounds to apply. We are committed to providing an accessible and inclusive workplace.  We welcome a discussion around any workplace adjustments you may require. #bettertogether #growandimprove #makeadifference Benefits of Working at PAE Position Description -…

Click here to view more detail / apply for Operational Support Officer

Goodman Fielder As a Salesforce Technical Lead you will provide technical expertise and solutions for the business requirements with a focus on the forward view of system capability tying in with business vision for CRM applications.  This role is responsible for the day-to-day support and implementation to the CRM Strategy and Roadmap.  You will lead a small team of developers and functional specialists in delivering the scheduled workload. This will support requirements gathering, basic configuration, user testing, documenting and gating of all solution designs to help ensure the delivery of robust and scalable solutions across the Wilmar ANZ CRM platform. Benefits With operations sites spanning across Australia, working as part of a highly driven team at Goodman Fielder, you can expect the opportunity to build your own home-grown career across functions, locations and brands.  This role will challenge and develop you professionally and personally. Task & Responsibilities Support and contribute to the CRM Strategy and Roadmap and ensure continuous alignment with key business requirements and prioritization Initiation of discussions across business units to inform robust collaboration of ideas and solutions Build strong networks internally and externally that provide Wilmar ANZ with valid benchmarks for our CRM approach and tools Work closely with-IT Strategy and Architecture, Business Partners, Business CRM teams Qualification & Experience Minimum 10 years’ experience in Salesforce Proven development and architecture background in Salesforce Proven experience in working closely with other IT systems- ERP, Middleware  Proven experience with working with wider development team Ability to achieve successful outcomes through collaborative and co-operative means Previous team lead experience Excellent communication skill verbal and in writing Sound Presentation Skills Facilitation Skills and Training program management Ability to engage, motivate and influence colleagues with clear communication Confident to lead discussions at all levels  Able to present strong commercial and strategy led decision solution proposals and utilise positive influencing skills to reach decisions About Company At Goodman Fielder our purpose is to make everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put in their supermarket trolleys every week.

At Goodman Fielder we aspire to be the leading integrated food business in the Region. We are a team that believes that anything is possible. A team that understands our business and focuses on the right things that make the biggest difference and one that considers our end-to-end value chain when making decisions to optimize our business. We drive change as an opportunity for us to innovate and transform our business and to achieve beyond what we think is possible. Salary: $90000-200000 Job Publish: 15-12-2023 Job Expire: 14-01-2024 Please click to View more detail / apply .

Airborne Solutions Australia currently has a vacancy for an experienced Applications Specialist who will apply their excellent interpersonal skills liaising with all levels of IT, client and vendor personnel.  You will be responsible for maintaining and providing technical support and release management across a portfolio of industry-leading applications such as payroll/HR, Safety, Flight and Aircrew rostering and finance. 

This is an opportunity to grow your career in a dynamic business offering innovative solutions to our aviation contracts.

Key Duties and Responsibilities

• Manage and maintain application changes, upgrades, and troubleshoot system issues.
• Interpret customer requirements and liaise with vendors and internal stakeholders to implement change and contribute to solution design
• Maintain and support a range of software packages and associated Vendor relationships.
• Monitor performance and reliability of application servers based on “native” or MS SQL databases and the associated stored procedures & SSIS packages required for reporting and systems integration
• Maintain user operational reports based on MS Reporting Services ensuring efficiency, reliability and effectiveness
• Maintain data integration/migration between systems
• Conduct research and make recommendations on technology products, processes and techniques.
• Proactively drive improvement initiatives

Essential Skills and Experience

• RAMCO application support experience 
• Willingness to work within a high safety and integrity culture
• A relevant educational background to degree or equivalent level
• 5+ years demonstrable experience in managing applications & associated change, liaising with IT teams, Vendors and Users
• Solid SQL skills applied in designing, building, installing, configuring, tuning, managing access, for MS SQL Server environments and SSRS Reports.
• Solid working knowledge of complex, integrated environments applying MS SSIS and stored procedures.
• Significant experience working with Microsoft Office, Visio, and Project toolsets
• Proven analytical, evaluative, and problem-solving abilities
• Demonstrable experience working in a team-oriented, collaborative environment, able to communicate effectively & efficiently with all stakeholders, applying effective organisational and time management skills, while operating within budgetary and time constraints

At Headland

Headland Technology is a multi-Generational family business, with over 70 years of success in the Australian and NZ marketplace. No long-term debt, in continuous growth mode, and more recently experiencing unprecedented opportunities through an expansion of portfolio and territories.

We offer an extensive training, reward and recognition program which attracts and retains some of the best and brightest minds locally and internationally. All whilst investing heavily in the career development and personalised support of our team.

Our solutions include global premium brands, and services which are changing the face of manufacturing across Australia and NZ.

Headland Technology is an equal opportunity employer and a strong advocate who proudly celebrates diversity and inclusion.

About the Role

As a Technical Service and Sales Engineer with a designated territory, you’ll have direct responsibility for the success of our small machines product portfolio and you will have the trust and support of the executive team.

This exciting role comes with significant autonomy, empowerment, opportunity to develop plans and strategies, and the benefits of working within a successful team of passionate and credible professionals.

A large part of this role is creating and developing client relationships as well as managing and maximising existing ones.

You’ll be a commercially aware, professional, well versed in the skills required to drive and measure client loyalty, business growth and overall business performance.

You’ll represent an enviable, well-established product portfolio including TRUMPF hand tools and technology from JFY and possibly multiple others.

Our clients appreciate credible factory trained professionals to help them with their machinery technical support and advice on selecting new technologies.

The ideal candidate will have;

TRUMPF Factory Training in Hand Tools
You’ll have some experience or knowledge of capital equipment for the manufacturing industry and/or machine tools
Strong interpersonal skills; communicates well, is a quick learner, a team player and someone that is adaptable and willing to take and implement feedback
You’ll also be comfortable working with all levels from the executives, to business owners and production staff. Building credibility as a trusted advisor with influence
You’ll be familiar with or are passionate about the success of industrial markets
You’ll also understand engineering and/or the processes within manufacturing
You are highly organised and with exceptional time management skills
At least two years experience in similar role

If this sounds like you and you would like to know more and be considered for this role, please apply now.

Package on offer in the range of $80,000 - $130,000

Exciting opportunity at one of the top universities in Australia! Your new company Your new company is a world-renowned institution that has been at the forefront of education and research for over 140 years. Their mission is to inspire and empower our students to make a positive impact on the world through their work. They are committed to providing an inclusive and supportive environment that fosters creativity, innovation, and excellence. Ranked in the top 100 universities in the World, your new company lead the way in designing robust, cutting-edge research programs. Your new role As a Senior Technical Consultant (Microsoft Dynamics), you will be responsible for providing technical expertise and guidance to clients in the implementation of Microsoft Dynamics 365 solutions. You will work closely with the business to understand their requirements and provide technical solutions that meet their needs. You will also be responsible for leading project teams and ensuring that projects are delivered on time, within budget, and to the highest quality standards. What you'll need to succeed:

Extensive technical experience implementing solutions leveraging Microsoft Dynamics 365 and associated technologies, including Microsoft Power Apps, Power Pages, Power Flow and Power Automate.
Experience in application development, Azure Functions and Azure Logic Apps.
Expert knowledge of Microsoft Azure services (directory service, service bus, DevOps) and how they integrate with Dynamics 365.
Experience working with JavaScript libraries, C#, HTML, CSS and Web APIs.
A track record of working with business analysts and product owners to translate business requirements to functional and technical designs.
Excellent communication and presentation skills.
Candidates must have their Australian residency.

What you'll get in return:

Competitive salary range and 17% super.
Option to double your annual leave by taking half pay, giving you 40 days of annual leave in total!
Option for a compressed 9 day fortnight.
Full WFH flexibility with flexi hours!
Genuine work-life balance.
Collaborative and inclusive environment.
Located interstate? The client allows candidates to work interstate for the first 6 months (as long as you have plans to relocate).

Haven't worked in an educational environment before? This role provides genuine work-life balance, with a team that are welcoming and supportive. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Bradley Lucas on 08 7221 4159 or [email protected] for further information. At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply. If this job isn't quite right for you, but you are looking for a new position, please contact me for a confidential chat. Please click here to apply.

As a Support Technician, you will be a crucial part of our Mining Solutions Group, providing support for cutting-edge technology like Fleet Management Systems and high-precision machine guidance. Leveraging your Read More...

Click here to view more detail / apply for Support Technician – MiningBalcatta, WA

ABOUT US

Aspire Together was established in 2021 by a passionate group of individuals with many years of experience in all aspects of disability support. We excel at providing support to people who have trouble finding a suitable service provider to meet their needs. We provide innovative solutions to address the barriers and difficulties that people with disabilities and their families experience, work on improving their quality of life through a wide range of services including in-home support, community access, social skills development, short term accommodations and Supported Independent Living. Our mission is to offer and implement a wide range of services and supports for individuals, to the highest standard, respectful of every individual's right to exercise choice and control.

QUALIFICATIONS & EXPERIENCE

Minimum Certificate III in Disability
Individual Support (Required)
Current First Aid Certificate with CPR (Required)
At least 3 months proven experience (Desired)
NDIS Worker screening or DHS Clearance
Full Australian current driver’s license
Comprehensively insured and roadworthy vehicle
TASKS & RESPONSIBILITIES

You will work closely with participants to empower them, foster their independence, promote community and social participation, provide timely emotional support, work with them to improve their health, mental health and quality of life in line with goals stated in their NDIS plans.

Please find further information on our website www.atogether.com.au.

We are looking for a Senior Technical Analyst to join Experian’s Decision Analytics business. The Senior Technical Analyst plays a key role in implementing solutions that deliver business benefits for our customers. This includes new prospects and new requests from existing customers, supporting requests and actively participating in the pre-sales and delivery phases of complex projects across our wide portfolio of products, including Originations, Customer Management and Fraud Prevention.

Ideally, once you have gained experience in the Experian product, the expectation is you will grow to be confident in presenting our solutions as well as leading technical workshops.

Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimise customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organisations.

What you’ll need to bring to the party
- Strong presentation skills (workshop, demonstrations, training)
- Advanced communication skills both written and oral
- Strong problem solving and investigation skills
- A teamwork focus, with a flexible, analytical and logical thinking approach
- Ability to build and maintain solid long-term relationships
- Excellent organisational and time management skills

What you’ll be doing
- Assist in business workshops and requirements definition with Product Consultants through to sign off
- Lead and facilitate technical Workshops and requirements definition through to sign off
- Development of interfaces and bespoke modules in line with industry standards
- Motivate simple, efficient and supportable implementations
- Provide technical advice and support
- Configure and install the Experian solution into our client and hosted environment
- Experience working in an Agile environment
- Creation of User Stories and Acceptance Criteria
- Technical Delivery / Development
- Technical Delivery Support
- Train, mentor or shadow members of the delivery team
- Assist pre-sales with client facing technical presentations and workshops
- Actively contribute to a positive working culture

More about you
- Desirable Technical Knowledge
o Knowledge of two programming/scripting languages and recent experience with at least one, among Java, Groovy, JavaScript, PL/SQL, T-SQL
o Operating systems: Windows, Linux (RHEL, CentOS) & Virtualisation
o Database: PostgreSQL, Oracle and/or SQL server
o Application Servers: Apache Tomcat, WebSphere, WebLogic, WildFly
o Networking: Firewalls, WAF, SSL, ALB’s and NLB’s
o Cloud: AWS / Azure / GCP
o Java / Groovy Design Patterns
o Java Performance Tuning concepts
o JMS Integration
o Web Services (SOAP and REST), REST/JSON/JWT
o Web technologies – HTML, CSS, JS, AJAX, Wicket
o TLS, Certificates and understanding of PKIX
o LDAP / SAML integration
o XML, XSLT, XSD, XPath, Apache FreeMarker
o Experience with at least one source control system (SVN, Git, Mercurial)
o Concepts of continuous integration, automated testing and other automation framework (Ansible, Jenkins)
o Presentation: PPT, Visio

- Experience
o Experience in Technical development, solution architecture and infrastructure definition
o Able to understand complex data flows through enterprise-grade solutions
o International experience and ability to work with virtual/remote teams
o Able to manage multiple, simultaneous implementations
o Deep understanding of systems, processes, applications and technology

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.