Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Senior Customer Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnerships in APJ. This role is centred on supporting our retailer teams throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, and providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.

Responsibilities and Duties:

• Provide world-class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
• Present the platform through succinct and efficient demo’s as and when required
• Responsible for the commercial strategy to ensure success for both parties.
• Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
• Support the build of all material creation campaign completion, bespoke presentations, marketing material.
• Support Suppliers with the campaign set up and optimization recommendations
• Help to monitor overall campaign performance, where necessary, provide recommendations
• Inform our retailer of their campaign status each month, if necessary, gather approvals from Business Lead and/or client on optimizations on improvements etc.

We are currently looking to add an Engineering Manager to help drive the Product Engineering DXP roadmap. We're seeking an energetic technical leader who is driven by building and leading high performing engineering teams.

We’re location-flexible!  This role is open to all candidates on the east coast of Australia.

This role is hybrid, allowing you to work where and when works best for you.

For this role, we ask that you can demonstrate the following experience:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, equivalent professional experience in related fields
• 3+ years of experience as an Engineering Manager or in a similar technical leadership role
• Strong technical background with hands-on experience in software development building and maintain large-scale software products
• Proficiency in full-stack development, with expertise in web based languages and frameworks such as Node, TypeScript, React or similar, and cloud platforms such as AWS
• Experience with Agile or other iterative development methodologies. We use Scrum for most of the teams, with some using Kanban
• You have shown your ability to manage multiple projects and priorities, and make decisions that align with business strategy
• Proven track record as a mentor and coach, who has developed teams by growing your people

Nice to have

• Previous experience working on DXP or CMS platforms, or experience integrating or using DXP/CMS platforms
• Experience or knowledge of ISO27001 / SOC1 / SOC2, or previous involvement in attaining and retaining security accreditation at an organisational level

 What you would do (the role day to day): 

• Work across 3-5 software engineering teams to help build our Digital Experience Platform. Each team consists of a Team Lead, and 3 or 4 software engineers at different levels - junior, mid and senior
• Provide regular feedback, conduct performance reviews, and support professional development of Team Leads and Software Engineers
• Oversee the planning, execution, and delivery of software projects
• Ensure projects are delivered on time, within scope, and within budget
• Drive best practices in software development, code quality, and architecture across our tech stack
• Node
• TypeScript
• React
• AWS
• Cloudflare
• GitLab CI/CD
• Communicate project status, risks, and opportunities to stakeholders
• Facilitate technical discussions and decision-making processes
• Optimise and streamline development processes to improve productivity

Why work for Squiz? 

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Who we are: 

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. 

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.  

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are: We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

At We Are Social, people are our strongest asset. As a leading global socially-led creative agency, we thrive on creativity, innovation, and collaboration. We believe in fostering an inclusive and positive work culture, and we need someone exceptional to champion our people and drive our culture forward.

As the People & Culture Manager at We Are Social, you'll be at the forefront of managing the dynamic needs of our people and culture. Your responsibilities will encompass developing initiatives to attract and retain top-tier talent, all while cultivating a high-performance culture that aligns with our values.

The ideal candidate will thrive on creating a positive atmosphere, instilling a sense of pride and togetherness within the team. Some key attributes that we look for are adaptability to a fast-paced environment, proactiveness and resilience. And ultimately, with a creative eye and a knack for understanding what motivates people, you’ll set the stage for success in generating Ideas Worth Talking About.

Key duties include:

HR Strategy & Administration

• Set and manage the implementation of the P&C strategy for Australia
• Collaborate with our global offices to ensure alignment and knowledge-sharing
• First point of contact for all HR-related queries
• Administer personnel documentation, ensuring that all filing systems are up to date including offer letters, contracts, right to work and benefits information
• Conduct exit interviews and compile and consolidate data

Talent Acquisition & Onboarding

• Execute the strategy for recruitment and selection
• Manage the end-to-end recruitment process, talent pooling, strategic sourcing, selection, contract generation and induction
• Ensure a seamless onboarding process for new hires
• Develop creative strategies to build our employer brand 
• Develop and manage Internships programs

Culture Leadership

• Nurture and enhance our unique workplace culture, ensuring it remains vibrant, inclusive, and aligned with our values
• Be the driving force behind initiatives that promote employee engagement and satisfaction, developing initiatives to foster company culture, enhance working relationships, and foster collaboration and team spirit e.g. team building activities, mentoring and buddy programs
  

Training & Development

• Work closely with department heads to identify training and development needs.
• Implement programs that support professional growth and skill enhancement, fostering a culture of continuous learning
• Develop and maintain We Are Social’s training calendar, including both technical training, knowledge-sharing sessions, and soft skill training 

Performance Management

• Support department heads to implement performance management process
• Provide guidance on goal setting, feedback, and career development, contributing to a high-performance culture
• Provide HR support around performance management issues
• Act as a trusted advisor to employees and management, handling confidential matters with sensitivity and diplomacy
• Proactively address any concerns and maintain a positive work environment

Diversity, Equity and Inclusion

• Drive initiatives that promote DE&I across all aspects of our organisation
• Ensure a fair and inclusive environment where everyone feels valued and heard

JOB SPECIFIC REQUIREMENTS

• Minimum 3 to 4 days/week availability. Hours can be spread across the week as required.
• Masters degree in HR, business or similar 
• At least 4 years experience in HR or People & Culture Manager or similar role in a fast-paced and creative environment.
• In-depth knowledge of AES/Australian HR policies and best practices.
• Strong communication and interpersonal skills with the ability to build relationships at all levels.
• Demonstrated ability to drive cultural initiatives and engage employees.
• Experience in talent acquisition and onboarding processes.
• Understanding of performance management and employee development strategies.
• Passion for promoting diversity, equity, and inclusion in the workplace.
• Australian working rights and currently located in Sydney

ABOUT WE ARE SOCIAL

We Are Social is a socially-led creative agency operating globally at the forefront of marketing and culture. We are the world's leading social specialist network: Over 1300 social experts in 19 offices around the world proving the power of social thinking to drive business value. We help brands immerse their stories in the real conversations their audience are having. We generate sharp strategies and inspiring campaigns, based on social insights for forward-thinking brands like Samsung, TikTok, Audi, Mastercard, Kayo, PWC and Colgate.

We’re focused on creating ideas worth talking about. How do we do that?

• We put social thinking at the centre of what we do.
• We connect people and brands in meaningful ways.
• We create ideas worth talking about.
• We Are Social.

Here in Sydney, we are a group of people from different walks of life, united by a passion for popular culture. We Are Social is an equal opportunity employer, we value diversity of thought and experience at our company. Learn more about our culture and our work.

INTERESTED?

Please note that the salary range for this role is $100,000 - $120,000 package. If interested, send us your CV by hitting the apply button.

If you have any questions, don’t hesitate to contact us at [email protected].

During the interview process, you will meet Cristina Forlani (New Business & Marketing Director) and Suzie Shaw (CEO).

Reporting to the Director of Sales, you will assist the department to drive growth, support the C&E Team and join a culture of guest focused professionals. You will be:

• Responsible for securing new business and growing share from existing accounts.
• Collaborate with partners to drive conversion.
• Work with internal stakeholders to over-achieve on budgeted revenue.
• Implement a personal sales call plan program with regular follow up on effectiveness, changing and adapting where appropriate to respond to market business needs.

We are looking for a night owl, someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working a combination of Night auditor and Night Manager shifts according to schedule. Some of the key duties you will perform are:

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.

We are looking for a night owl, someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working an average of 2-3 shifts per week as a Night auditor or Night Manager. Some of the key duties you will perform are:

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.

The Compliance Manager will take ownership of the development and maintenance of the compliance structures and frameworks established by epay, including, but not limited to, compliance with the AFS license requirements, AML Program, Financial Crime policies, Privacy Act and Corporations Act.

ESSENTIAL DUTIES

·       Ensure compliance with ongoing AFS license requirements.

·       Assume the role of the designated AML Compliance Officer under the provisions of the epay AML/CTF Program.

·       Provide formal reports to the Board on a regular basis.

·       Maintain and further improve the compliance framework through the development and implementation of comprehensive policies and procedures.

·       Ensure IFTI reporting obligation is met with AUSTRAC.

·       Develop and maintain control test plans in relation to the Financial Crime Policy.

·       Interact and nurture relationships with AUSTRAC and ASIC.

·       Update policies and procedures in accordance with any legislation or regulation change, in terms of AML/CTF, Privacy Act and Corporations Act.

·       Oversee Anti-Money Laundering, financial crimes, and sanctions compliance matters.

·       Provide/coordinate training for appropriate employees and new employees on AML requirements, policies, and procedures.

·       Manage and oversee regulatory examinations and internal and external audits.

·       Manage and deliver all regulatory reporting requirements.

·       Ensure transaction monitoring for suspicious activity is conducted according to internal procedures.

·       Maintain oversight of the due diligence process.

·       Work closely with all business units to ensure compliance with applicable law, regulations and polices.

An exciting opportunity for a part time Compliance Manager to join a wonderful team. You will be required to work in the office on Monday, Tuesday and Thursday (3 days per week).

·       Proven compliance experience in financial services or payments systems.

·       Experience in ASF license maintenance.

·       Experience in managing a compliance function.

·       Positive past dealings with the Reserve Bank, AUSTRAC and/or ASIC.

·       Ability to understand complex financial products.

·       Understand and capable of handling dual reporting structure.

·       Excellent organization skills.

·       Creative thinking and affinity to innovation.

·       Excellent analytical skills and with the ability to deliver results under pressure.

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. Benefit from birthday initiatives, paid parental leave, recognition approaches, and a lot more.