Why join us?
We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.
Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
Role Purpose:
The Senior Customer Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnerships in APJ. This role is centred on supporting our retailer teams throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, and providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.
Responsibilities and Duties:
- Provide world-class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
- Present the platform through succinct and efficient demo’s as and when required
- Responsible for the commercial strategy to ensure success for both parties.
- Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
- Support the build of all material creation campaign completion, bespoke presentations, marketing material.
- Support Suppliers with the campaign set up and optimization recommendations
- Help to monitor overall campaign performance, where necessary, provide recommendations
- Inform our retailer of their campaign status each month, if necessary, gather approvals from Business Lead and/or client on optimizations on improvements etc.
