This role is primarily responsible for:

Diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.

Tasks may include (but are not limited to):

• Account maintenance (password resets, account unlocks, etc.)
• Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
• Remote access (VPN and Portal access, token troubleshooting)
• Exchange mailbox issues and requests, mail client (M365) support
• Managing access to the internal desk phone system
• Maintaining access lists to, and supporting file shares and network printers
• Co-ordinating procurement for mobile phone, hardware and software requests

Job Description

The Program Financial Analyst supports the Finance Operations team to provide expert financial advice and reporting services. This role supports financial management of program budgets through analysis, risk management and modelling to support objectives and inform effective decision making.

In this role you will have the opportunity to leverage a hybrid working arrangement.

Specific Functions

• Partner with the business to provide sound financial advice to meet organisational goals.
• Monthly variance analysis and financial reporting across programs and overheads,
• Compilation and review of budgets/ forecasts using actual performance, previous budget figures, etc
• Coordinate multiple financial cost analysis functions, including cost allocation, setting up cost control systems, collecting data, controlling costs and preparing reports that maintain the Company’s cost accounting system,
• Liaison to the business for accurate cost allocations and cost rates, compliance with Cost Principles.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

Join our team in Norwest as a Business Support Officer. From managing office facilities and ensuring everything runs smoothly to providing essential administrative assistance, your contributions will help drive our success. If you're passionate about creating a well-organized, efficient, and welcoming workplace, we want you on our team!

Key responsibilities:

• Director of First Impressions, be the face of our team in a collaborative environment, welcoming our clients and supporting staff members
• Meeting and greeting visitors and clients, answering phone calls
• Systems all-rounder, understand our different systems and guide staff to subject matter experts such as IT or Finance Team when queries are raised
• Assist our quality assurance team in conducting project audits at the direction of our HSEQ Leader
• Health and safety champion, as a health and safety representative, manage the emergency response and workplace inspection audits
• Supporting the coordination of office and corporate functions 
• Kitchen duties, including maintaining a clean and organized space, restocking supplies, and assisting with staff catering needs
• Employee Inductions, onboarding and offboarding administration tasks
• Assisting in organising travel and accommodation
• Coordinating deliveries and mail
• Coordinating training, email communication, room bookings
• Updating and filing documents
• Assist with organising staff photos, business cards.

This role will be based full time in the office in Norwest.

• Permanent, Full time
• $107,811.06 per annum plus Superannuation 
• Join the Waste and Sustainability 

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Manage and lead the Waste Strategy and Support unit to ensure that the functions and activities are performed in accordance with Hume City Council’s policies and procedures, and best-practice principles, in addition to State and Federal government legislation, permits, licences, policies, regulations and directions.

What you’ll be doing:

• Provide effective leadership and management of the Waste Strategy and Support unit, to engage and motivate employees to demonstrate organisational values aligned behaviour, and to optimally achieve service standards.
• Develop leadership skills within the unit, maximising the contribution of the supervisor and employees.
• Coordinate, develop and oversee the services delivered by the Waste Strategy and Support unit, including but not limited to, community education, waste strategy implementation, bin contamination monitoring and management, and business support services across the Waste and Sustainability department.
• Ensure Waste Strategy and Support unit services are delivered to a high standard, adhering to service level agreements, safety, and industry standards, and in alignment with all relevant policy, legislation, and regulatory requirements. 
• Coordinate, plan, develop, and implement relevant actions from Council’s strategic documents, including the Waste and Resource Recovery Strategy 2022-2030, ensuring the timely achievement of actions and requirements. Monitor and communicate the implementation status of actions and the progress of targets across the Waste and Sustainability department.
• Actively contribute to the development of the department Business Plan, ensuring the timely and effective delivery of actions related to the activities of the Waste Operations unit.
• Ensure the Waste Strategy and Support unit is customer focussed, responding to all internal and external enquiries and issues in a timely, accurate and professional manner, in line with Council’s policies and procedures.
• Coordinate, lead, and maximise the performance of the Waste Strategy and Support unit by participating in in the induction, recruitment, performance management and training (internal and external) of employees.

The skills and experience you’ll bring to the role:

• Demonstrated supervisory and leadership skills, with a proven ability to manage and lead a small team, preferably within a Local Government environment.
• Experience and working knowledge across a number of functional areas in the waste industry.
• Experience, knowledge and understanding of a range of services disciplines, activities, and delivery within a Local Government environment.
• Knowledge and understanding of the Local Government Act and other Statutes and subordinate legislation as they relate to Council Service delivery.
• Well-developed customer service and communication skills, including the ability to communicate clearly with people from a variety of backgrounds.
• Highly developed planning skills, including the ability to develop design and implement standards and policy across a range of activities.

Required Certifications & Qualifications: 

• Relevant tertiary qualifications in public policy, psychology, behaviour change, environmental science, management, or a closely related field, with relevant experience working in the field.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

Due to an internal transfer, we are currently looking for a National Groups & Sales Support Specialist to join our friendly and successful Sales team at Minor Hotels on a full time basis, working Monday - Friday only!

The National Groups and HUB Specialist is required to convert and coordinate Conference and Accommodation groups into Minor properties across ANZ region. This is actioned through effective management of group and event enquiries, maximising revenue opportunities. In addition, the role will coordinate and assist all Sales Team Activities.

This role is perfect for someone currently working in a guest facing position at a hotel, looking to move into a corporate function. 

Key Responsibilities Include:

• Assist with sales admin tasks as required
• Daily liaison with sales and revenue team
• Manage group booking organisers and handover to property.
• Ensure group organisers are aware of operational policies
• Support the Revenue, onsite MICE Teams and Sales Team as required.

Ability Action Australia's Western Sydney team are looking for Behaviour Support Practitioners who have current suitability at the Core level - as confirmed by the NDIS Quality and Safegaurd Commission.

We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Flexibility – You can select the hours and days - full-time or part-time - that work best for you as an individual
• Excellent remuneration – Industry leading salary + kilometre reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of office and clinic hours
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Evaluating, developing and delivering evidence-based support plans within a complex support space
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Acting as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team

Ability Action Australia's Western Sydney team are looking for Behaviour Support Practitioners who have current suitability at the Core level - as confirmed by the NDIS Quality and Safegaurd Commission.

We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Flexibility – You can select the hours and days - full-time or part-time - that work best for you as an individual
• Excellent remuneration – Industry leading salary + kilometre reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of office and clinic hours
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Evaluating, developing and delivering evidence-based support plans within a complex support space
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Acting as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team