We are seeking a talented and experienced Business Analyst to join our team at Mindera. As a Business Analyst in our Fashion Tech division, you will play a key role in driving digital transformation and innovation within the fashion industry.

In this role, you will work closely with our clients and cross-functional teams to understand business processes, gather requirements, and translate them into technical solutions. You will conduct analysis, identify potential pain points, and propose optimized solutions to enhance operational efficiency and customer experience.

Responsibilities include:

• Lead high-level analysis activities across multiple workstreams.
• Analyse and define requirements for end-to-end digital eCommerce journeys.
• Collaborate with stakeholders to define, prioritise, and document business requirements.
• Provide expertise in defining and refining project scope, objectives, and deliverables.
• Lead the elicitation and documentation of detailed business requirements for commerce platform, web, and mobile apps.
• Define and implement BA methodologies and best practices tailored to replatforming program needs.
• Build strong relationships with key stakeholders: project managers, developers, product owners, and business leaders.
• Communicate effectively with stakeholders for alignment on project objectives, timelines, and expectations.
• Act as a bridge between technical and non-technical teams, translating business needs into actionable requirements.
• Conduct thorough analysis to identify potential risks and issues related to the program.
• Perform data analysis, modelling, and validation to support decision-making processes.
• Work with senior (Head of & C Level) stakeholders and their teams to help define a clear roadmap for digital products.

• Proven experience leading Business Analysis or large programmes in the fashion or retail industry.
• Proven experience working across timezones with remote teams, ideally in a ‘follow the sun’ model.
• Deep understanding of fashion industry trends, customer behaviour, and digital solutions
• Demonstrated ability to lead and influence cross-functional teams.
• Proficient in business analysis tools and methodologies.
• Excellent communication and stakeholder management skills
• Strong understanding of ecommerce ecosystems, web, and mobile app technologies.
• Experience working in, and driving highly lean & agile behaviours.
• Strategic thinker with the ability to align business analysis efforts with overarching organisational goals.
• Adaptable and able to thrive in a dynamic and fast-paced environment.
• Bachelor's degree in Business Administration, Computer Science, or a related field

• Health Insurance, because health comes first
• Flexible working hours
• Training & conferences, create your own training plan

Most of all You get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organization attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.

About Mindera

At Mindera we use technology to build products we are proud of, with people we love.

Software Engineering Applications, including Web and Mobile, are at the core of what we do at Mindera.

We partner with our clients, to understand their products and deliver high-performance, resilient and scalable software systems that create an impact in their users and businesses across the world.

You get to work with a bunch of great people, where the whole team owns the project together.

Our culture reflects our lean and self management attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication.

We are proud of our work and we love to learn all and everything while navigating through an Agile, Lean and collaborative environment.

Check out our Blog and our Handbook!

Our offices are located: Porto, Portugal | Aveiro, Portugal | Coimbra, Portugal | Leicester, UK | San Diego, USA | San Francisco, USA | Chennai, India | Bengaluru, India | Cluj-Napoca, Romania | Blumenau, Brazil | Melbourne, Australia l

Get to Know Us

Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s important to their organisation.

We’re excited by the fact our team is continuing to expand. As we continue to grow, we’re on the hunt for a suitable candidate to join us as a Desktop Support Officer based at a client site.

The role:

As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows 10 Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

Responsibilities:

• Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
• Travel from site to site based on the schedule;
• Provide end users with training on how to better use their devices and assist them to learn something new;
• Be personable with end users developing a friendly bond with customers;
• Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;

Qualifications, Skills & Experience

• Know your way around a computer and in particular Windows;
• Intune knowledge;
• Basic Networking;
• A solid understanding of how computers and associated peripherals work together;
• A fast learner with a eagerness to learn more;
• A person that enjoys a fast paced environment and helping others;

The role is based at a client site in Melbourne CBD and is a full-time position.

Monday to Friday - Full Time with and early start onsite.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.

• Identify operational requirements and opportunities for improvement.
• Extensive knowledge and experience of key operational processes including backup, monitoring, and disaster recovery 
• Design, build and support an operating model that positions MedHealth to confidently face a dynamic future utilising new technology and best practice processes.
• Gather information by analysing how MHG systems interact, process workflows and business service requirements to ensure that MHG’s IT environment is fit for purpose.
• Develop key metrics to measure success through operational data and information.
• Research and make recommendations on software products and services, conduct feasibility studies for software and systems products planned for purchase and give suggestions based on findings.
• Cover a broad range of activities including application support, capacity planning, storage/backup, disaster recovery and IT asset management.
• Identify emerging and current operational risks ensuring that there is an effective approach in place to manage risks.
• Analyse and provide solution to system issues to improve stability and prevent incidents.
• Work with vendors by building and maintaining a strong working relationship with key partners to improve service and put in place appropriate remediation to remediate issues.
• Responsible for the definition, design, implementation, and maintenance of support capabilities for infrastructure and applications across MHG.
• Identify incident trends; recommend and implement improvements to proactively prevent and reduce incidents.
• Respond to incidents within the MHG environment as part of the Incident process.
• Support effective change management practices.
• Prepare Standard Operating Procedures for the daily maintenance of applications and underlying systems
• Put in place automation of the operating procedures and monitoring capabilities.
• Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions
• Make certain that technology solutions adhere to quality standards and ITIL processes.
• Collaborate with the project teams to review or inspect work to guarantee their quality.
• Via a continuous improvement mindset ensure processes are agreed and documented, actions out of post incident reviews are implemented and proactive actions are undertaken to prevent incidents.
• Review and evolve practices to ensure that they are fit for purpose and providing the best outcomes.
• Ensure that all systems are risk managed and align with the architectural strategy and meet cybersecurity requirements.
• Function as an effective, positive team member
• Maintain active knowledge of work health and safety practices and procedures
• Adhere to all policy and procedures
• Carry out other reasonable duties as required
• Undertake project work as determined by the business

CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This is a full-time role with a hybrid work format between our Melbourne CBD office and your home.

Interviews and start date will be in January 2024.

Responsibilities

• Provide excellent customer service primarily through web-based tickets
• Process customers' financial and identification information in a professional and compliant manner
• Identify and escalate priority issues to relevant teams
• Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
• Contribute towards CoinJar’s self-service options e.g. internal and external knowledge base articles and status page
• Analyse and determine key issues raised by the client and provide a resolution
• Maintain a high level of customer satisfaction by providing timely and professional responses

• Excellent written communication and interpersonal skills
• High level of empathy for customers and an ability to understand their needs
• Ability to work in a team environment
• Proven ability to operate autonomously and be self-motivated to meet agreed targets
• Attention to detail
• A proactive approach to continuous improvement

• Work From Home days
• Training & Development
• Employee Assistance Programme

We are seeking a Senior Security Analyst to Manage the IT security systems, components, and processes which proactively protect the integrity, confidentially and availability of corporate business Information. Based onsite at Moorabbin, You will perform this by effectively assisting in designing, developing and implementing Enterprise Infrastructure and Applications Security strategies.

About this opportunity

Reporting to Pact's Cyber Security Manager, you will manage security posture, audits and security risk processes for BAU and all project activities. In addition, you will assist with architecture and design for security as well as assist in major incident management.

Your key responsibilities will be to:

• Help Define security policies, standards, guidelines and procedures to ensure ongoing maintenance of security
• Audit IT Infrastructure and Applications to ensure compliance of policies, standards, guidelines, procedures
• Be the focal point for ALL security related questions queries
• Assist to Manage the security education requirements for IT and Pact as a whole

Your skills and experience

To be successful in this role, you’ll have:

• Knowledge of security frameworks, standards, policies and best industry practices
• Ability to assist in analyzing, isolating and interpret business requirements/issues and translate into appropriate security and risk solutions
• Excellent verbal and written communication skills
• Ability to bridge the gap between IT and business needs
• An appreciation of IT, business and regulatory strategies in relation to IT security
• Experience in evaluation of security and technology risk issues relating to latest technologies and business solutions
• Bachelor’s degree in IS Security, IT, MIS, etc.

We are looking for exceptional individuals to provide independent, unbiased Insights on Asian Consumer Discretionary/Staples companies to our clients.

We have Independent Research Providers writing on equity, credit, FX and macro themes. Our model is simple: clients pay a single subscription fee to access all investment insight on the platform, and Insight Providers are paid monthly based on their Quantified Value Add. Insight Providers can additionally monetize client interactions via Premium Services and participate in Smartkarma Originals.

We provide a holistic solution for independent research providers, large and small: from publishing, to distribution, to simplifying the monetization of your work. Our platform enables Insight Providers to interact real-time with clients as well as each other and we provide comprehensive analytics on your performance versus peers.

Only applications on Smartkarma's website (https://www.smartkarma.com/home/insight-providers/) will be accepted.

• Part time (Monday to Wednesday, 10am-3pm)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva! And we’re here to help fill your home with beautiful, functional, and affordable furniture. With our laser focus on design, marketing and customer-centricity, we want you to jump on board as we accelerate towards becoming Australia’s leading digital furniture company.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Reporting to the Director of Corporate Security, the Security Analyst provides technology leadership and hands-on management of key security related IT operations and infrastructure items for the internal corporate systems.  The Information Security Analyst will ensure compliance of overall security program and policies.  Additionally, provides a cyber secure environment and security posture that fosters a high-trust relationship between Dynatrace, its employees, partners, and customers.

This role will be responsible for Threat response, Vulnerability management, executing strategies and ensuring organizational and client IT security expectations are being satisfied. There will be an expectation of collaborating with various cross organizational teams to identify the approach, deliverables, schedule, and tools to deliver within established constraints.

• Location: Australia or APAC region.
• Remote or virtual work is possible if located in the Asia Pacific region.

Responsibilities

• Examine and respond to reported security incidents and phishing attempts, determining the root cause, and escalating as needed.
• Manage and track remediation activities discovered through vulnerability management and scanning tools.  Ensure vulnerability management policy is followed.
• Become subject matter expert (SME) and make recommendations for improvements in security monitoring and compliance tools such as SIEM, Scanning Tools, Firewalls, Microsoft E5 Security Suite, etc.
• Develop and deploy pragmatic solutions, practices, and procedures to ensure Dynatrace meets internal and customer security requirements. 
• Provide operational efficiency within the security team by providing and analyzing key metrics, performance indicators and threat assessments in accordance with security policies and procedures.
• Uncover, categorize, track and close security loopholes to maintain a secure environment.
• Maintain and validate security evidence repository with required documentation for compliance with security policies and audit requests.
• Generate dashboard and scorecards to articulate the current security posture and threat level.
• Reduce time to complete customer security RFIs while improving accuracy and quality of responses.
• Obtain 100% compliance with IT security awareness policy both annually and for new hire training within the specified training windows.
• Maintain SOC2 Type 2 attestation on an annual basis, pursue and facilitate additional certifications as required by business (FedRAMP, ISO 27002:2013, etc.).
• Review Dynatrace vendor’s security posture to ensure they meet Dynatrace requirements.
• Work with third-party security vendor, ensure they have high quality responses and review all RFI responses for accuracy.  Ensure security controls and question bank are updated and accurate.