Who are we?

Livewire Markets and Market Index are leading providers of financial data and analysis, empowering investors with comprehensive insights into market trends and company performance. We pride ourselves on delivering accurate, up-to-date information to our users, and facilitating informed decision-making in the world of finance.

What’s the role?

We are seeking a versatile individual to join our team as a Support Specialist. This role requires a proactive and detail-oriented individual who can effectively manage various tasks across data entry, ASX workbook maintenance, and email correspondence. The ideal candidate will possess strong organisational skills and the ability to prioritise tasks in a fast-paced environment.

What will you be doing?:

Communications 

• Respond to inbound emails, ensuring timely and personalised replies
• Provide detailed and informative responses, demonstrating industry and Market Index knowledge

Data management

• Ensure that company data is accurate and up to date.
• Update live data to ensure the information provided to users is accurate and up to date.
• Manage user account renewals and closures

What background are we looking for:

• Excellent written communication skills
• Strong attention to detail and accuracy
• Ability to multitask and prioritise tasks effectively
• Familiarity with financial markets and terminology preferred
• Previous experience in customer support or data entry roles is an advantage

Why Join Us:

• Opportunity to work with a dynamic team in a fast-growing industry
• Flexible remote work arrangement
• Exposure to financial markets and valuable learning opportunities
• Competitive compensation package

If you're a proactive individual with a passion for providing exceptional support and contributing to the success of a leading financial data provider, we want to hear from you! More important than anything is your interest in learning so if you have that in spades, get in touch!

The Viva Energy Technical Team works closely with Sales and Marketing within the business to provide technical advice, and deliver value added services for our fuels and lubricants customers. These services aim to uncover cost saving opportunities, reduce downtime, increase reliability and deliver new technologies and solutions to our customer base. The Commercial Product Support Engineering Graduate would have the opportunity to develop valuable skills and knowledge in the following areas: 

•  Provide technical support and solutions to our fuels and lubricants customers in the oil & gas and mining sectors, as well as with industrial, paper, power and manufacturing customers
• Resolve lubrication and equipment issues and help ensure optimisation of customer reliability programs
• Be at the forefront of new technologies and deliver best practice in lubrication solutions 
• Support the team in providing a range of online, office and field based technical support that is backed by Shell Global Solutions experts
• Learn from a team with over 463 years of cumulative fuels and lubricant experience 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Adelaide. Due to customer requirements we will require either Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Perth. Due to customer requirements we will require either Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Embrace an inspiring career as an Environmental Business Partner in Mulwala (Yarrawonga Region)

• Witness career growth firsthand – Our HSE Manager, with 19 years of experience on-site, and the National HSE Manager, with a decade of service, testify to our commitment to professional development.

• "We are working to Australian regulations and European environmental standards," - current HSE Advisor.

• Progressive Paid Parental Leave – 20 Weeks for Primary and 10 Weeks for Secondary Caregivers

• Flexible work arrangements are available – Our team enjoys the flexibility of working from home when possible.

• Become part of a community in the Yarrawonga region, where promising careers and the allure of rural life attract professionals. The area is renowned for its vibrant community groups, excellent schools, and the picturesque Lake Mulwala, ideal for various water activities. Local sports clubs are abundant, including football, hockey, golf, cricket, and tennis.

• To know more about what we do, see here - http://www.australian-munitions.com.au/about-us/

Key Activities and Responsibilities include

• Plan and conduct work to evaluate and apply environmental techniques

• Craft environmental training programs and lead ESG Initiatives

• Aid site representatives in environmental initiatives focusing on cleaner production and waste management

• Generate reports for internal and external regulatory bodies

• Assist in investigating environmental incidents and compiling incident reports

Requirements from Day One

• A degree in Environmental Science/Engineering, Chemical Engineering, Industrial Chemistry, or related fields

• Applicants must be Australian citizens eligible to obtain and maintain an appropriate Defence clearance. To learn more about clearances, please visit – http://www.defence.gov.au/AGSVA/

In return, we offer

• In-depth knowledge of NSW, Victorian, and Commonwealth environmental laws or similar frameworks

• Insights into manufacturing processes

Our Recruitment Process

Click "Apply" to submit your application, which our Talent Team will review. If you're suitable, we'll call to discuss the role further before introducing you to the Hiring Manager. The first interview will take place on Microsoft Teams. For the second interview, Thales will cover travel expenses for an on-site interview, site tour, and pre-employment medical check.

Good to Know

You'll get an email acknowledgement after you've applied. Thales strives to provide a personalised experience for all suitable applicants.

International Traffic in Arms Regulations (ITAR) are applicable, so your nationality may be a factor in determining your suitability for this role.

Before the offer, you'll complete a pre-employment police and medical check.

For more information on Thales visit us @ThalesCareers on Instagram.

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It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.