Who are we?
Livewire Markets and Market Index are leading providers of financial data and analysis, empowering investors with comprehensive insights into market trends and company performance. We pride ourselves on delivering accurate, up-to-date information to our users, and facilitating informed decision-making in the world of finance.
What’s the role?
We are seeking a versatile individual to join our team as a Support Specialist. This role requires a proactive and detail-oriented individual who can effectively manage various tasks across data entry, ASX workbook maintenance, and email correspondence. The ideal candidate will possess strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
What will you be doing?:
Communications
- Respond to inbound emails, ensuring timely and personalised replies
- Provide detailed and informative responses, demonstrating industry and Market Index knowledge
Data management
- Ensure that company data is accurate and up to date.
- Update live data to ensure the information provided to users is accurate and up to date.
- Manage user account renewals and closures
What background are we looking for:
- Excellent written communication skills
- Strong attention to detail and accuracy
- Ability to multitask and prioritise tasks effectively
- Familiarity with financial markets and terminology preferred
- Previous experience in customer support or data entry roles is an advantage
Why Join Us:
- Opportunity to work with a dynamic team in a fast-growing industry
- Flexible remote work arrangement
- Exposure to financial markets and valuable learning opportunities
- Competitive compensation package
If you're a proactive individual with a passion for providing exceptional support and contributing to the success of a leading financial data provider, we want to hear from you! More important than anything is your interest in learning so if you have that in spades, get in touch!
