About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

About the role

The Casual Student Services Adviser will be responsible for a range of functions contributing to the effective services of students across Higher Education and VET programs.

The role is broad in scope and requires a high degree of initiative and self-management to deal with the full range of activities related to the student lifecycle. The role will deal with all aspects student services including admission, credit assessments, placements and enrolments.

The role is a blend of administration and customer service, and supports the wider Student Operations teams.

About you

The successful applicant will possess the following:

• A solution focused attitude to problem solving
• Demonstrated experience in an administrative role which required coordination of a range of functions, preferably within a tertiary education institution
• Ability to interpret and provide advice about policies and procedures
• Demonstrated commitment to exemplary customer service and the ability to be flexible and responsive to customer needs
• High level computer literacy including the Office suite, database applications and the ability to learn new systems
• Excellent communication skills and strong attention to detail
• Tertiary qualification (in any field) or substantial progress towards the completion of a tertiary qualification

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis and Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

About the role

The Student Services Adviser will be responsible for a range of functions contributing to the effective services of students across Higher Education and VET programs.

The role is broad in scope and requires a high degree of initiative and self-management to deal with the full range of activities related to the student lifecycle. The role will deal with all aspects student services including admission, credit assessments, placements and enrolments.

The role is a blend of administration and customer service, and supports the wider Student Operations teams.

About you

The successful applicant will possess the following:

• A solution focused attitude to problem solving
• Demonstrated experience in an administrative role which required coordination of a range of functions, preferably within a tertiary education institution
• Ability to interpret and provide advice about policies and procedures
• Demonstrated commitment to exemplary customer service and the ability to be flexible and responsive to customer needs
• High level computer literacy including the Office suite, database applications and the ability to learn new systems
• Excellent communication skills and strong attention to detail
• Tertiary qualification (in any field) or substantial progress towards the completion of a tertiary qualification

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis and Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

About Us

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Swinburne Online.

Swinburne Online delivers world-class learning though degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus.

At Swinburne Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals.

What you will do

Our OLAs are responsible for the following:

• Providing an exceptional student experience through the delivery of academic content developed by our partner academics and our learning design team 
• Facilitating learning activities that engage and support student learning 
• Undertaking assessment tasks (including moderation, marking, and feedback) as well as processing and submitting results according to set timelines 

Online Learning Advisers are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes.

What we can offer you

• 100% remote work with flexible hours to fit around your other commitments. 
• Paid 3-week online facilitation training course that will provide you with best practice strategies to engage and support online students. (You will need to ensure you are available for 21 hours of online training across this time period). 
• The ability to use your discipline expertise to help others achieve their goals 
• The opportunity to develop your online teaching skills within a forward thinking innovative organisation  
• A supportive and connected team to grow and develop within

Who are we looking for?

We are looking for candidates who have experience with psychological testing and evaluation. You must be proficient and confident in teaching factor analysis.

• You will hold a postgraduate qualification (Masters or PhD) in Applied Statistics or similar
• You will have a minimum of 3 years industry experience
• You are motivated by student success and passionate about online learning
• You are a passionate and clear communicator 
• You have strong presentation skills and the ability to maintain an engaging and positive online presence 
• You are proactive and organised
• You thrive in a remote working environment 

Now is your chance to join a highly engaged workforce and make a positive impact on the experience of our students!

If you're interested, please apply via SEEK with a CV and cover letter explaining how you match up with the role requirements above and why you want to work as an OLA with Swinburne Online.

Job title  Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice) 

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 28,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As Junior Technical Support Advisor you will work closely with our app partners during their development phase with our API, guiding them through the most effective and efficient method based upon their individual product needs. In addition, you will be assisting our schools with any technical support challenges that arise in relation to the various apps that integrate via our platform as well as helping connect their integrations.

You will be working with a growing team of technical support and integrations specialists across a number of projects from individual schools through to state-wide education department rollouts.

What you’ll be doing:

• Work with our Sale and Account Management Team as a key point of technical contact for onboarding new and assisting existing app partners 
• Proactively and reactively engaging with schools to assist with and troubleshoot any issues with their integration or application connections, be that data, system or API related
• Work with our internal development teams to ensure the scoping and prioritisation of tickets meets customer expectations
• Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising schools and apps on best practice
• Be on the front foot with communication, to ensure all stakeholders are always kept up to date in line with our SLA’s
• Maintain high levels of professionalism, customer service, performance and attitude
• Maintain security and procedures set out by the company
• Engaging with the overall communications team to provide support and assist with advanced technical support issues
• Liaise with various team members to help coordinate the rollout of new school applications

What we’re hoping you’ll bring: 

• Experience in a technical support focused role via phone and email is a must
• Knowledge of Databases and SQL (desirable but not required)
• Familiarity with Zendesk/ticketing systems and Jira (desirable but not required)
• Previous experience supporting an API / SaaS company (desirable but not required)

What you’ll get: 

Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing superior customer experience. 

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. 

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week 
• Flexible working schedule/work-from-home opportunities
• Buying and selling holiday scheme (unlimited)
• Additional holiday for length of service 
• Annual allowance for volunteering days 
• Onsite trained mental and well-being champions 
• Monthly lunch club (on us) 
• Comprehensive wellness programmes 
• Enhanced maternity, paternity and adoption benefits 
• Financial contribution to the set up of work-from-home environments 
• Use of new and leading technology in the form of Apple products 
• Frequent company-funded social events
• Office closure between Christmas & New Year 
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme 
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme which is tailored specifically to you! 

Wonde is an equal-opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support. 

careers@wonde.com

• Financial Services - Join an Award-Winning Fund Provider
• Manage the Employee Lifecycle
• Great Team Environment 
• 6 Month Fixed Term Contract 
• Hybrid Working - A blend of Sydney CBD Office and Home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

• Undertake the administration and co-ordination of employee lifecycle processes, including but not limited to, new hires, terminations, staff movements, position and structure.
• Support with the update of policies, procedures and documents under direction of the P&C Advisor Lead, Head of People Solutions & Services, and Head of Reward, Performance & Governance
• Support with pre-boarding and on-boarding/offboarding
• Update employee personal data changes in the relevant HR systems
• Conduct disciplinary and grievance investigations and actions; and support other employee relations’ matters/advice as required (e.g. performance improvement plans; managing sick and injured employees) – at times this will include working with the People Partner
• Support the broader business as we transition to a tiered service model. As part of this service model it’s envisaged this role will support Tier 0 and Tier 1 service queries (i.e. self service and first line support).
• Advise on and contribute to the development and execution of health and safety policies, plans and practices in the workplace to establish a culture of health and safety.
• Provide advice and guidance on health, safety and wellbeing matters and the interpretation of related Rest policies and procedures.
• Provide first line wellbeing support to employees in need (together with appropriate support from Mental Health First Aid officers as appropriate).
• Support various wellbeing activities.
• Drive for continuous improvement and efficiency across all elements of P&C Advisory.
• Manage the administration of workers’ compensation claims (e.g., lodgment, tracking and management of claims)
• Provide support during the annual salary review process
• Provide support to the People Solutions & Services team in the scheduling of activities and preparation of standard reports.
• Coordinate report production and manage filing system for the team.
• Support the broader People & Culture team, including Payroll, deliver BAU and project outcomes.

As a Sales Advisor, you’ll master the basics of running a store, join a talented team of new friends - and most importantly – learn how to make our customers feel welcome, happy, and inspired.  

Sales Advisors at H&M are responsible for delivering a great customer experience that contributes to the Sales and Profit in your store. You always put our customers first and offer assistance and share your product and fashion knowledge. You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care. 

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.  

As a Sales Advisor at H&M you:  

• Demonstrate the 5 basic demands to engage with and welcome our customers in the service areas and on the sales floor.  
• Promote the Hello Member program in line with country and store goals.  
• Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help.  
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities. 
• Ensure great garment care to sell the products in their best condition at the right time.  
• Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales.  
• Ensure all routines are followed at the cash desks and fitting rooms to maximise sales and customer satisfaction. 

As a Sales Advisor, you’ll master the basics of running a store, join a talented team of new friends - and most importantly – learn how to make our customers feel welcome, happy, and inspired.  

Sales Advisors at H&M are responsible for delivering a great customer experience that contributes to the Sales and Profit in your store. You always put our customers first and offer assistance and share your product and fashion knowledge. You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care. 

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.  

As a Sales Advisor at H&M you:  

• Demonstrate the 6 basic demands to engage with and welcome our customers in the service areas and on the sales floor.  
• Promote the Hello Member program in line with country and store goals.  
• Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help.  
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities. 
• Ensure great garment care to sell the products in their best condition at the right time.  
• Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales.  
• Ensure all routines are followed at the cash desks and fitting rooms to maximise sales and customer satisfaction.

Our people love to work for us, here’s why! 

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner! 
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD. 
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion. 
• Learning and development including internal and external training programs to build your career skills. 
• An inclusive and diverse workplace culture centered on health, wellbeing and fun. 
• The ability to salary sacrifice for their very own BlueRock shares 
• Gym membership after one year of tenure and mobile phone allowance after 6 months! 
• We have our very own BlueRock public holidays to give our people the day off, on us! 

For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!   

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected]. 

BlueRock is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant. 

For this role, only candidates with the eligible right to work in Australia will be considered. 

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.   

Even in 2023 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.