At DigiRen we passionately believe that cloud is the best place to get work done. Founded by industry experts, DigiRen is a specialised consultancy focused on helping large commercial and public sector organisations build and scale new capabilities and ways of working to fully realise the benefit of public cloud computing.

Through decades of combined experience, we know that success in cloud computing is less about the technology, and more about understanding and managing an organisations adoption of new tools, processes and ways of working. It is essential that Cloud is not established as a technological island within an organisation, but integrated and seen as a catalyst to evolve a range of functions within Group IT.

We are vendor agnostic, possess a deep understanding of hyperscale cloud technologies, but anchor our engagements on the orchestration of change and the delivery of strategic outcomes. We are trusted advisors to our customers, helping them build new organisational capabilities, become self-sufficient, and take control of their cloud journey.

DigiRen operates a flat, highly collaborative and supportive working environment. Our focus on people drives our company culture. We are an inclusive team that nurtures our people for the long term. We value diversity of experience and anyone who can drive outcomes that deliver value to our customers; DigiRen is a community that enables great work and accelerated learning. The DigiRen team works remotely and offers flexible work models to support an effective work/life balance. We support professional development and have a deep commitment to the health and wellbeing of our team supported by world-class wellness programs and initiatives.

The Role

At DigiRen, a Senior Cloud Consultant is an experienced Cloud Operations leader with experience in designing and implementing enterprise-level cloud operating models. In this role, you will work for or on behalf of customers to help them understand, plan and implement best practices around productising, managing and operating scalable Cloud platforms. You have extensive experience in service management, technology operating models, and the new processes, technologies and skills required to build effective and scalable cloud operating models.

A Senior Cloud Consultant will have had first-hand experience building Cloud Centres of Excellence / Cloud Business Office / Cloud Platform Engineering teams, and understand that building these new cloud capabilities are essential for organisations to scale their use of cloud and achieve their strategic outcomes. You will help our customers understand and implement change, and build new cloud capabilities that enable them to scale and control their cloud journey. You will join an inclusive and welcoming team of Cloud leaders who are among the best in the business.

We are looking for:

• Experienced in Cloud Operations, and possess the skills to lead, advise and coach customer teams to operationalise their Cloud platforms to support adoption at scale. You will engage with the Customer’s operational teams to integrate the Cloud platform into its broader ITSM framework.
• A passionate advocate of using Cloud technologies to change the way people work to unlock value, looking to further their Cloud experience on the largest and most prestigious Cloud Programs projects.

• Independent operator who thrives in a highly flexible work environment and who manages themselves to the highest standards.

Position Responsibilities

As a Senior Cloud Consultant at DigiRen, you will:

• Support the design and implementation of cloud operating models for large commercial and public sector organisations; integrating into Cloud Transformation programs.
• Be able to define the set of services and operational requirements to support the various customer use case for Cloud and build a roadmap of operational capability, including compliance, integration and workflow automation, to support such use cases.
• Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality.

• Embed yourself in a customer organisation to help them build out new cloud operating models and capabilities, coach and mentor customer resources, and support the customer to mature their cloud operating capability to become self-sufficient.

• 5+ year experience designing, building and or working in cloud operating models, particularly building service integration capabilities between multiple platforms.
• Experience in ITIL, TOGAF or similar ITSM frameworks, particularly focused on service operations or service transition.
• Experiencing providing consulting services to large enterprise (ASX200) commercial customers and or public sector equivalents.
• Experience with agile project management methodologies.
• This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.
• AWS Cloud Practitioner, Azure Fundamentals and/or Google Cloud Foundational certifications or equivalent knowledge preferred.
• Current Australian Residency and NSW based, with the ability to travel to client locations within Australia if required.
• Baseline or NV1 clearance would be advantageous.

DigiRen is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We provide highly competitive remuneration and a range of additional benefits.

At DigiRen we passionately believe that cloud is the best place to get work done. Founded by industry experts, DigiRen is a specialised consultancy focused on helping large commercial and public sector organisations build and scale new capabilities and ways of working to fully realise the benefit of public cloud computing.

Through decades of combined experience, we know that success in cloud computing is less about the technology, and more about understanding and managing an organisations adoption of new tools, processes and ways of working. It is essential that Cloud is not established as a technological island within an organisation, but integrated and seen as a catalyst to evolve a range of functions within Group IT.

We are vendor agnostic, possess a deep understanding of hyperscale cloud technologies, but anchor our engagements on the orchestration of change and the delivery of strategic outcomes. We are trusted advisors to our customers, helping them build new organisational capabilities, become self-sufficient, and take control of their cloud journey.

DigiRen operates a flat, highly collaborative and supportive working environment. Our focus on people drives our company culture. We are an inclusive team that nurtures our people for the long term. We value diversity of experience and anyone who can drive outcomes that deliver value to our customers; DigiRen is a community that enables great work and accelerated learning. The DigiRen team works remotely and offers flexible work models to support an effective work/life balance. We support professional development and have a deep commitment to the health and wellbeing of our team supported by world-class wellness programs and initiatives.

The Role

As a Cloud FinOps Specialist at DigiRen, you will join an inclusive and welcoming team of Cloud leaders who are among the best in the business. You will work with our customers to define and establish/improve their cloud financial management practices to assist them in realising the maximum business value of cloud. This may include operating & uplifting the customer’s cloud financial management function until the customer is able to staff/resource the function appropriately. We are looking for people at consultant or senior consultant level for this role and are flexible with where the role is based (either Canberra, Sydney or Melbourne).

Position Responsibilities

As Cloud FinOps Specialist at DigiRen, you will:

• Help our clients to define their strategy and operating model for cloud financial/cost management based on best practices/frameworks, namely FinOps (but also others, such as TBM)
• Implement FinOps functions/practices for clients, including but not limited to, cloud billing/invoice management, cloud cost chargeback/showback (including tagging to facilitate cost attribution), cloud forecasting/utilization tracking, and cloud cost optimisation (rightsizing, decommissioning idle/unused resources, power scheduling, reserved instances/savings plans, etc).
• Assist clients to implement or enhance cloud financial management tooling, including COTS products (e.g. Apptio Cloudability, VMware CloudHealth, CloudCheckr) and native tooling options (e.g. AWS Cost Explorer/Trusted Advisor, Azure Cost Management) to support their cloud financial management outcomes.
• Support clients in commercial negotiations with public cloud providers to improve rate optimisation (through various discount programs and incentive schemes).
• Work with various client stakeholders (cloud engineering/operations teams, cloud user groups) to embed cloud financial/cost management (FinOps) practices into their day-to-day operations, therefore helping to accelerate client outcomes (i.e. cloud cost reduction/optimisation).
• Continuously seek new value-add opportunities for customers, and convert those new opportunities to realised value. Play a lead role in earning enterprise customer references that describe industry-leading innovation and results.
• Demonstrate valuable leadership on a variety of initiatives and projects simultaneously, both internally and externally.
• Regularly coaches and mentors others on best practices, enforcing the highest standards, and providing valuable feedback on performance and career development.
• Proactively identify blockers in customers realising value from cloud and lead development of relevant solutions. Drive market momentum for DigiRen's services by sharing innovative solutions and related customer references.
• Create and apply frameworks, methods, best practices and IP that deliver prescriptive guidance to customers. Publish and present solutions in large forums, and across various media platforms.

• Experience and expertise with public cloud financial components/concepts, including but not limited to, cost & usage reports (CUR), reserved instances (RIs), savings plans, committed use discounts (CUDs), enterprise discount programs (EDPs), spot pricing, etc
• Experience with establishing and/or operating cloud cost optimisation initiatives focusing on key levers such as rightsizing, power scheduling, alternate cloud purchasing methods (RIs, savings plans, spot), decommissioning unused resources/services, etc.
• Experience with establishing cloud chargeback and/or showback for business units/projects to be accountable for their cloud usage/spend.
• Experience with interrogating cloud billing/cost & usage data to create key cost insights and reports/dashboards using Microsoft Excel or business intelligence/data visualisation tools such as Power BI, Amazon Quicksight, Splunk or Tableau.
• Strong financial/data analysis and reporting skills
• Ability to engage with a wide range of stakeholders (e.g. engineering, finance, technology and business/executive stakeholders) to achieve cloud financial/cost management outcomes.
• Experience in managing quality assurance for delivery across teams and playing a key role in earning customer trust and references.
• 5+ Years of demonstrated public cloud knowledge and experience (AWS, Azure, GCP).
• AWS Cloud Practitioner, Azure Fundamentals and/or Google Cloud Foundational certifications or equivalent knowledge preferred.
• Current Australian Residency and NSW based, with the ability to travel to client locations within Australia if required.
• Baseline or NV1 clearance would be advantageous.

DigiRen is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We provide highly competitive remuneration and a range of additional benefits.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

We are looking for an experienced Software Licensing Consultant to join our team.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney; however, we require this particular role to be Adelaide based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As the Software Licensing Consultant in Adelaide, you will join a national team working on behalf of, and with, our clients to achieve the best possible outcome for our clients.

This is an opportunity to excel within a successful high-performance team who are growing our footprint across enterprise licensing engagements and agreements.

This is a people facing role with expectations around building repour with the client base based on knowledge and subject matter expertise.

We are intending to trust you with our most important clients in Adelaide and expecting your guidance in their success thanks to the use of the Microsoft suite as well as building new opportunities through your market connections.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• History with the Microsoft Enterprise Agreement
• Understanding with the Cloud Solution Provider program
• A good handle on the Microsoft technology and the associated licensing rules
• Solutioning at a business level.
• Solutioning at a technology level.
• An engaging personality and market connections
• A diligence and focus about getting it right for the client.
• Ability to work as part of a team and get involved early in the solutioning

Nice to have:

• Capability with licensing around associated licensing platforms
• A voice internally to share with the local sales teams and lines of business
• A desire for pairing with Datacom subject matter experts to help deliver the best possible outcome for the client.
• Time management skills and a program diligence with clients to drive on-time delivery.
• Strong team-working to establish credibility with peers in client management and software sales

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Join a dynamic, high-achieving team at Ember Advisors, a rapidly expanding boutique consultancy at the forefront of innovation in the public sector. Ember Advisors combines consulting and advanced data analytics to drive social impact in the public sector. Our approach centres on delivering custom solutions that leverage evidence-based decision-making and advanced technologies to enable transformative outcomes. We work closely with senior leaders in Commonwealth and state government agencies, as well as non profits to help drive data-driven decisions for the public good.

As an Associate Consultant or Associate Analyst, you will be a valued team member on consulting projects for our public sector clients. Your responsibilities will include:

• Employing cutting-edge analytics techniques, such as machine learning and statistical modelling.
• Extracting and interpreting key insights, crafting compelling visualizations and outputs that resonate with our clients and stakeholders.
• Present insights and findings with clarity in client meetings, influencing decision-making and policy design.

We are looking for applicants for this graduate or early career role to start in early 2025.

Application closes at 5pm AEDT 29 March 2024.

Ember Advisors is committed to being an equal opportunity employer. We value diversity and inclusion in our workplace. We aim to create an environment where all team members are respected and encouraged to share their unique perspectives, enhancing our solutions and their impact.

• Australian citizenship required
• Qualifications in actuarial studies, data science, maths, commerce, computer science, economics and/or finance
• Previous consulting experience desirable but not essential
• Demonstrated interest in solving complex problems in the public sector
• A commitment to ethics and integrity
• Experience working with or willingness to learn data analysis techniques (Excel, Python, R, modelling, visualisation)
• Strong critical thinking and analytical skills, and a creative mindset
• Adaptability in a fast-paced work environment
• Personal accountability – a strong work ethic, attention to detail, and ability to take initiative and drive projects forward
• Team player – having an ability to work well with others, positive attitude, and growth mindset

• Competitive Remuneration: >$90,000 (including salary, bonus and superannuation), plus 4 weeks annual leave
• Flexible Work: Central CBD office locations in Sydney, Melbourne or Canberra with hybrid work model
• Professional Growth: Strong learning and development opportunities based on formal training, learning-on-the-job, and mentoring by excellent project managers, experienced senior consultants and technical leaders
• Diverse Engagements: Work on a wide range of projects across Commonwealth and state government clients and non profit organisations
• Team Dynamics: Young, high performing team, flat team structure with regular exposure to senior leaders and social events
• Career Progression: Rapid progression based on capability and performance (not tenure)

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

We are looking for an experienced Software Licensing Consultant to join our team.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney; however, we require this particular role to be Sydney based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As the Software Licensing Consultant in Sydney, you will join a national team working on behalf of, and with, our clients to achieve the best possible outcome for our clients.

This is an opportunity to excel within a successful high-performance team who are growing our footprint across enterprise licensing engagements and agreements.

This is a people facing role with expectations around building repour with the client base based on knowledge and subject matter expertise.

We are intending to trust you with our most important clients in Sydney and expecting your guidance in their success thanks to the use of the Microsoft suite as well as building new opportunities through your market connections.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• History with the Microsoft Enterprise Agreement
• Understanding with the Cloud Solution Provider program
• A good handle on the Microsoft technology and the associated licensing rules
• Solutioning at a business level.
• Solutioning at a technology level.
• An engaging personality and market connections
• A diligence and focus about getting it right for the client.
• Ability to work as part of a team and get involved early in the solutioning

Nice to have:

• Capability with licensing around associated licensing platforms
• A voice internally to share with the local sales teams and lines of business
• A desire for pairing with Datacom subject matter experts to help deliver the best possible outcome for the client.
• Time management skills and a program diligence with clients to drive on-time delivery.
• Strong team-working to establish credibility with peers in client management and software sales

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About Us

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

The Missing Link is seeking an experienced and skilled IT Project Consultant to join our esteemed Solutions Team. The ideal candidate will possess extensive knowledge of the IT Infrastructure industry (preferably MSP experience), with a minimum of 3 years of hands-on experience in the role. A broad understanding of technologies such as Microsoft, VMware, Veeam, and Mimecast is essential. We are looking for someone who has experience working within a project management framework, demonstrating proficiency in managing timelines, ensuring high-quality work, and delivering results within budget constraints.

This role presents an outstanding opportunity to join a rapidly expanding company in the infrastructure sector. As part of our team, you will receive ongoing training, mentoring, coaching, and support to facilitate your career development. If you are passionate about making a difference in the IT industry and thrive in a dynamic environment, we encourage you to apply and become a valuable member of our team.

Responsibilities

• Partner with Project Leaders to ensure project delivery success
• Manage project scope throughout the project lifecycle
• Monitor and manage project risks
• Drive project success and ensure value is perceived by the client
• Work closely with our sales team to contribute to winning projects and participate in presales/scoping activities
• Ability to facilitate client workshops and project kick-offs
• Determination to see all tasks through to the end and ensure the project is delivered successfully
• Ability to facilitate technical workshops internal/external stakeholders
• Inspired to be a thought-leader and be the go-to person within the desired technical domain
• Take responsibility for project implementation tasks and ensure the work is completed within the agreed project baselines (Cost, Schedule, and Quality)
• Ensure client satisfaction are achieved at the end of the project
• Eye for detail and ability to stay calm under pressure
• Collaborate with the project leadership and internal stakeholders to drive new business/ improvements
• Be proactive with identifying opportunities withing the Solutions team and the wider The Missing Link
• Participate in designing and creating value-add services and processes, align with the success of the Solutions team and the wider business

• 3 years'+ experience in project delivery or professional services organisations (preferably MSP)
• Proven ability with deploying architecture based on Solutions Architect designs
• Experience in presales activities
• Facilitate technical training for internal and external stakeholders
• Practical knowledge of project life-cycle methodologies and framework
• Domain/product and deployment experience within following platforms:
• Microsoft Azure
• Microsoft 365
• Hypervisors – VMware/Hyper-V
• Exchange (OnPrem/Online)
• Infrastructure (Cloud/OnPrem)
• Dell product line
• Veeam Backup
• Mimecast
• Current certifications based on technical skillset
• Exceptional verbal and written communication skills
• Effective communicator
• Ability to work within a face paced/high performing team
• High level of initiative, problem solving and organisational ability
• Strong customer service ethic
• Customer centric mindset
• Commercial acumen and responsibilities
• Understand and manage project cost to ensure projects are profitable
• Embrace change and proactively seek continuous improvement
• Contribute effectively to the team ensuring efforts are aligned toward achieving team/business goals

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

Are you ready to join our team as a Business Insurance Sales Consultant? We're looking for a passionate and engaging professional to drive our business insurance sales and provide exceptional service to our customers.

As a Business Insurance Sales Consultant, you will:

• Follow up warm leads from potential clients who have registered on our website, and in time, progress to handling inbound enquiries.
• Utilize your training and knowledge of BizCover's business insurance products to help customers find the right coverage for their specific needs.
• Maintain excellent communication skills to ensure a positive experience for everyone who engages with BizCover, whether they become a customer or not.
• Drive sales and meet key performance indicators (KPIs) to contribute to our ongoing success.
• Adhere to all legislative and quality assurance requirements to ensure compliance and customer satisfaction.

• Prior experience in sales, preferably in a phone-based environment, although not essential.
• Knowledge of commercial insurance or other insurance products would be advantageous, but not required.
• Excellent communication skills with the ability to build and maintain rapport with customers.
• A passion for customer service and a commitment to delivering top-notch experiences on every call.
• A positive attitude and willingness to learn and grow within our dynamic team.

• *Work from home opportunity (if not based in Sydney)
• *If based in Sydney, flexible working opportunity (combination of home and office)
• $55,000 base + uncapped Commission, our consultants regularly earn between $100k and $125k per year
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

• Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
• Work for a culture that values its Employees
• Fulltime, hybrid

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

WHAT YOU’LL DO

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

WHAT YOU’LL BRING

• Qualifications (or progressing towards qualifications) in accounting or law
• A proven record and passion for providing excellent customer service (preferably within a professional services environment)
• Proven ability to manage high-volume, transactional calls
• Competent in MS Office
• Proven ability to problem-solve
• Demonstrated ability to learn new skills
• Experience within a help desk or call centre environment (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Applied learning – assimilating and applying new job-related information in a timely manner
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Building customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Technical / professional knowledge and skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

BizCover is a leading company in the SME business insurance market, providing an online platform that simplifies the process of comparing and buying business insurance. We are currently seeking a Customer Care Consultant to join our team and deliver exceptional customer service. As a Customer Care Consultant, you will be responsible for ensuring all customers receive a professional and positive experience when interacting with us.

Responsibilities:

• Handle customer inquiries, including calls and emails, and provide prompt and accurate responses.
• Assist customers with policy amendments, renewals, payments, and cancellations.
• Maintain customer records accurately and update account information as needed.
• Collaborate with team members to meet or exceed customer service metrics.
• Follow established processes and procedures to handle customer cases efficiently.

• Exceptional customer service skills.
• Proficiency in using CRM software.
• Strong communication and problem-solving abilities.
• Ability to handle tense situations and diffuse customer complaints.
• Time management and decision-making skills.
• Adaptability and accountability.

• Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities