Post-Sales Consultant to join on an initial 12-month contract Post- Sales Consultant Your new company Join a renowned international technology company celebrated for its vibrant work culture and engaging, fast-paced environment. This exciting opportunity is for a Post-sales Consultant to contribute to the success of the team on a one-year contract with potential for extension. Your new role Act as a bridge between clients and internal teams, ensuring client satisfaction after implementation. Collaborate closely with Solution Architects, Subject Matter Experts (SME), and technical teams to address client concerns and challenges. Take ownership of post-implementation client relationships, fostering a positive client experience. Play a pivotal role in resolving any issues that may arise, demonstrating a problem-solving mindset. While not directly accountable for sales, contribute to business development by understanding client needs and collaborating with the business development team. Leverage technical background to comprehend and communicate effectively with both business and technical teams. What you'll need to succeed Proven experience in a Post-sales Consultant or similar role Strong communication and interpersonal skills to effectively engage with clients and internal teams. Ability to collaborate with Solution Architects, SMEs, and technical teams to address client requirements. Results-oriented mindset with a commitment to ensuring client satisfaction. Technical background with the capacity to understand and communicate technical aspects to diverse stakeholders. Proactive approach to problem-solving and addressing client concerns What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Camila Ruiz Recruiting experts in Technology T: 02 9048 8956 E: [email protected] #2841037

Job description What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story. About the Role (Responsibilities): A Digital Business Consultant with a focus on a sector is a critical role within Cognizant Consulting. You will predominately work within a squad of cross functional consultants (for example, Digital Strategists, Digital Architects, Agile Coaches) and provide the industry and client business perspective on the challenge that we are solving for our client. Cognizant's purpose is to engineer modern businesses to improve everyday life. In the context of consulting that means you will be: Helping a client find and create new value for their customers, their business, and our society through technology. Helping a client understand what a modern business means in their context and how to manage the transition to it. Facilitating the future design, orchestrating how Cognizant and its partners deliver that outcome and helping the client get value from it. Typically, you will work on engagements that last between 8 weeks and 6 months where you will be analyzing a business, its people, their customers to define and solve complex business problems by shaping a strategy, designing a digital solution, or architecting the implementation. Sometimes you will work through all those stages in the transformation lifecycle. A Digital Business Consultant is responsible for: Participating and facilitating workshops to understand the client problem and define the scope. Investigating and analysing the business value drivers, customer needs and current technology and operational capabilities of the business. Designing and managing the requirements gathering lifecycle (including elicitation, documentation & management of approval). Guiding the translation of requirements into solution designs, collaborating extensive with the digital squad (strategists, designers, and digital architects). Helping to prioritize work for a project squad (fully Cognizant or a mix of Cognizant and client) to optimize the value to the client from their investment. Communicating with key client stakeholders and Cognizant leaders with strong written and oral skills focusing on scope, requirements, actions, and follow-up activities. Producing succinct presentation documents, insightful process maps or high-quality user stories. Supporting Consulting managers at any stage of the engagement lifecycle (this may include review/creation of requirements / support documentation, cost estimates, follow-up action trackers etc.). About you (skills / experience): The life of a digital consultant involves exciting, fast-paced work, dealing with a variety of stakeholders, clients, and consultants. You need to be someone that can deal with ambiguity, thrive on change, and manage your own time effectively. We want someone that genuinely focuses on client outcomes, with a high degree of integrity. At Cognizant we value consultants that have a high IQ, enjoy problem solving, a willingness to serve, and have little ego. You will need to be confident presenting to both business and technology stakeholders, being part of cross functional geographically dispersed teams, and have strong negotiating for outcomes skills. Above all, you should have a positive attitude, and enjoy working with consultants from a diverse range of backgrounds, on a variety of fast paced engagements. Your experience needs to include: A minimum of 6 years' experience as a business or technology analyst in the Insurance Industry including a role in internal or external consulting. Knowledge of how to configure, or experience in the use of technologies that manage core insurance processes, for example: Claims, Insurance Product Management, Guidewire, and Duck Creek. A solid understanding of the core value drivers of businesses in the Insurance industry. A track record of being part of teams who have delivered new value to your organization or your clients through digital transformation and where you have learned and improved how you deliver next time round. Experience in structuring workshops to land at decisions, and where you have created artefacts that help focus a group on addressing a problem. Experience with online facilitation tools (e.g., Miro, Mural) would be beneficial. Strong storytelling and presentation skills, including preparing succinct documents, prototypes, or artefacts to aid communication and managerial decisions. The following experience would be considered favourably (and we will facilitate you to extend this experience as part of your role): Application of business strategy frameworks, e.g., hypothesis-based problem solving. Application of contemporary digital methodologies, e.g., Design Thinking, Lean Start Up, Agile Delivery. Application of process improvement and project delivery methodologies: e.g., Lean Six Sigma, PRINCE2. Foundational certifications in Guidewire or Duck Creek. Salary Range: >$100,000 Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careersCognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check. Employee Status : Full Time Employee Shift : Day Job Job Posting : Jan 23 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

We are looking for Axway Consultant for Sydney based project.

1. Strong skills are Axway Policy Studio with version 7.3

2. Axway Gateway

3. API Manager and Kong Roles and Responsibilities :

4. Proficient in relevant technology (Axway Policy Creation and integration, Coding, debugging, and documentation experience, proficient in coding standards and development framework with relevant years’ experience)

5. Good understanding of Axway Policy

6. Java Script

7. Groovy

8. SOAP/REST

9. JSON

10. XML and Linux knowledge.

11. Will analyse, design, develop, test, administer, customize and implement IT-related applications using experience in Axway B2Bi; Axway Sentinel; Unix/Linux and Shell Scripting.

12. End to End Development / Implementation experience in AXWAY XIB and B2Bi.

13. Transport protocols like SFTP, HTTPS

14. MQ JMS, MLS ( PGP, SAFEX etc)

Zone IT Solutions is an Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0468857408.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Primary Details Time Type: Full time Worker Type: Contingent Worker The opportunity We are looking for an experienced Metadata Consultant to join an Agile metadata team, where you will be responsible for building an accurate view of QBE's metadata landscape across several of QBE's core systems! This position will be a contract role initially with the potential for permanency in the future. Your new role • Evaluate and oversee the deployment of new technical data lineage connectors for the Manta platform • Enhance and maintain QBE's metadata repository in Collibra for universal access by QBE staff • Identify additional systems for linking to Collibra and Manta, enabling harvesting of technical metadata and technical data lineage • Ensure correct linkage of business and technical metadata, promoting best practices amongst users • Engage stakeholders for metadata improvement, providing expertise and following established and new collection processes • Conduct metadata assessments, utilise toolsets for metadata analysis, and monitor compliance with standards in line with Data Governance forum requirements Enhance metadata controls to ensure QBE's metadata is fit for purpose Contract position with the potential for permanency in the future About you • Proven track record in data governance, data management, and metadata management roles • Familiarity with data governance or metadata management tools, with a preference for Collibra • Knowledge of technical data lineage best practices • Solid technical background, including proficiency in SQL and APIs • Exposure to various ETL/ELT technologies and experience with data models (Conceptual/Logical/Physical) • Excellent communication skills, with the ability to engage both technical and non-technical stakeholders, along with strong analytical and problem-solving capabilities Minimum 3-5 years of experience About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 07/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. You can read more about the membership here. 

We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.

The Opportunity

In this newly created role you will be part of our Client Success team that prides itself on providing outstanding service to our 1,300+ members. We know that exceptional client service keeps our members happy, which is the fuel for our growth.

Our Client Success team works with our members to ensure their businesses get the legal assistance they need in an efficient and valuable way. We take the time to understand a client’s business goals and challenges and work collaboratively with the client to deliver effective short and long-term solutions. 

As a Retention and Expansion Sales Consultant, your mission will be to drive initiatives which will help LegalVision achieve its ambitious retention and expansion goals. You will primarily do this by:

• Retaining clients beyond their initial contract period: You will help our members understand that continuing to invest in quality legal support is one of the best decisions they can make for their businesses. This involves leading renewal discussions at the end of a member’s contract with the goal of retaining the member, as well as responding to in-contract cancellation requests from time to time in a productive and educational manner.
• Reviewing membership tiers as required: You will ensure our members are on the most appropriate pricing structure to meet their usage, business size, plans and risks. 
• Selling additional products: The support LegalVision can provide isn’t limited to the core membership inclusions. We have a number of valuable add ons that offer additional protection to our members’ businesses. You will drive the uptake of these products among existing members.

You do not need experience in commercial law or to have worked in the legal profession to be considered for this role, though any experience you do have will be useful. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of Australian businesses. You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders and excellent tools to help you succeed. 

The Ideal Candidate

• Experienced in business development and sales: You have at least 2 year’s experience working in business development or existing client sales, and are excited to pursue a career in this area. 
• Passionate about client experience: You have excellent client service skills and the ability to problem-solve or sell additional services when appropriate. You’re dedicated to creating experiences that exceed client expectations.
• A fast learner and a strong communicator: You are able to pick up complex concepts quickly and explain them to clients in a clear and concise manner. You are a confident communicator and can find the perfect balance between powerful persuasion and being unhelpfully pushy.
• Driven, autonomous and efficient: You work well independently and take ownership of your to-do list and responsibilities. You are organised and can effectively juggle competing priorities.
• Business and tech savvy: You’re a quick learner and have a genuine interest in assisting business owners. You’re motivated by the success of your clients and excited to contribute to the ongoing growth of LegalVision.
• Personable, resilient and a culture champion: A friendly, warm and professional demeanour will get you far. You celebrate the ups and bounce back quickly from your learning experiences.

The Perks

• Fast-paced environment with exciting growth opportunities for high performers.
• Talented and energetic teammates across Australia, New Zealand and the UK.
• Ability to earn an additional 5 days of annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
• Annual budget to spend on external learning and development.
• Regular team socials, drinks and team lunches.
• Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.

Apply today!

If this role sounds like it could be a great next step, we’d love to hear from you. Applications will be reviewed on a rolling basis and will close once the role is filled, so apply early to avoid missing out.

A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!

Key responsibilities will include:

• Proactively managing assigned customers;
• Ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services according to the client's needs; 
• Promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• Delivering superior customer service & client liaison to our key stakeholders;
• Actively promoting new products/services to assigned existing clients.

The Senior Performance Support Consultant (Escalations Engineering) role is a unique opportunity to join the Customer Service and Support team working with some of our largest customers with their toughest performance and scalability challenges. You will be accountable for driving the successful closure of critical escalated technical issues for our most complex and strategically important customers.

As someone who can think outside the box, you will work on a mixture of reactive and proactive engagements where your technical troubleshooting skills in the stack will come to the fore. In addition, your top-notch consulting skills will be put to good use as you will take on the role of “trusted advisor” to help turn a bad situation around and help customers get maximum value from our platform.

We’re looking for the best of the best and the cream of the crop. In return, we offer highly competitive base salaries and benefits including generous holiday allowances, bonus scheme, stock options, and flexible working arrangements. Our inclusive work culture embraces belonging and individuality, collaboration, and customer orientation.

Our customers are our North Star and we are passionate about making them successful!

*Please note - this role is a hybrid role and would require you to be in the Sydney office 2 days per week*

What you get to do during a typical week:

You will be partnering with our largest customers & Internal stakeholders to identify and root cause performance and scalability issues impacting their ServiceNow deployments. Successful hires will get a chance to:

• Use problem solving skills along side industry leading tools to holistically analyse ServiceNow instances to identify and remediate resource contention at all layers of the stack
• Explore platform Java and JavaScript code to gain a detailed understanding of the behavior of ServiceNow applications
• Improve the throughput of Java Virtual Machines (JVMs) by deep diving into memory allocation and garbage collection tuning
• Optimize relational database performance by refactoring queries at the application layer or by applying tuning within the database itself
• Use extensive lab / test environments to reproduce and root cause issues impacting customer’s ServiceNow deployment(s)
• Engage with cross functional teams to highlight identified product defects, assist with implementation of work arounds, or devising long term fixes
• Drive improvement from within by creating high quality knowledge articles, developing tooling for use within the support organization, or mentoring and training junior colleagues
• Build and deliver compelling presentations to a variety of internal and customer stakeholders acting as a trusted advisor on how they can improve the performance of their ServiceNow deployment and adhere to leading practice guidelines.

Are you an experienced SEO Consultant looking for a step up?

Want to join Australia’s largest and fastest-growing independent agency, where your success and achievements will be recognised and rewarded?

We are the biggest NERDS, we are SUPER FUN, and it’s no joke. Collaborating every day, we focus on numbers-based thinking that we know will deliver real, tangible, data-driven insights (none of the fluff, jargon, and guesswork you might see elsewhere) and we have a FUN time doing it all together.

Over 3 years, we’ve invested $1M+ into trying and testing every digital strategy to see what works and what doesn’t. It seems the rules to succeeding online are always changing, so every day our team is building new and intuitive tools to tackle the future of marketing.

We solve the digital world by turning to the numbers (real, hard evidence you can’t deny). And our clients turn to us, the Online Marketing Gurus (the nerds who know their stuff and get it done).

Due to our exponential growth, we are looking for an experienced SEO Consultant to be an integral part of our SEO team.

We're going to show you how to be exceptional with SEO, where you will handle all types of clients, Local, Lead Generation, E-commerce and enterprise-level accounts. You will become proficient in technical implementation and web analytics packages to manage and deliver SEO campaigns for Online Marketing Gurus SME clients.

The Perks:

• Birthday leave

About OMG:

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.

OMG is an equal opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. If we inspire you to do the work you love, will you still call it work? At EY we believe that whoever you are, your uniqueness helps us stand apart. We bring together extraordinary people, like you, to build a better working world. What's in it for you? As a Senior Consultant in our Assurance service line you'll operate as a fieldwork leader to assist clients in employing proper information systems, resources, and controls to maximise efficiencies and minimize risk. You can expect to work with client personnel to analyse, evaluate, and enhance information systems facilitating the business internal control process and you'll be able to learn from and assist clients and other Assurance and Technology Risk professionals in performing information technology control engagements. What we're looking for Here's our 'wish list' but don't worry if you don't tick all the boxes. We're interested in your strengths, what you want to learn, and how far you want to go. A passion for emerging technologies and working within a team to advise clients on how to manage IT risks and accelerate performance. The ability to inspire teamwork and responsibility with engagement team members and use current technology, project management skills and tools to enhance the effectiveness of deliverables and services. Demonstrate and apply a thorough understanding of complex information systems. Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations. What we can offer you Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment Discover how, when and where you can work at www.ey.com/au/flexibility Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness Understand how our benefits can support you at www.ey.com/au/benefits Acknowledgement of Country EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders - past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation Apply now... we're over 9,000 perspectives in Australia and we're ready to welcome yours. At EY we take inclusivity seriously, and we're committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [email protected] or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. The minimum salary for this role is AUD 90,000 inclusive of superannuation and dependent on skills and experience. The exceptional EY experience. It's yours to build. EY | Building a better working world Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are redefining markets and changing the perception of Service Management for the enterprise.  Our cloud platform allows the procurement organization to engage and empower their employees, freeing themselves to focus on the most strategic matters.

We’re disruptive. ServiceNow is acquiring new procurement service management customers at an incredible pace. To sustain our explosive growth, we are looking for drivers—people who thrive on delivering results and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well.

As a strategic member of our sales team you will have a major impact on our success. As an Source-to-Pay Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value.  Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential. 

What you get to do in this role:

• Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Source-to-Pay Operations solution
• Create compelling, credibility, and persuasive conversations that elevate our technology in the marketplace
• Help develop programs that enable our sales colleagues to communicate the value of procurement operations management on the ServiceNow platform
• Establish yourself as both a domain and solution expert for both internal enablement as well as customer engagement
• Be willing to broaden your expertise as we continue to develop solutions for procurement services
• Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
• Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
• Stay current on competitive analyses and trends impacting procurement services
• Communicate with both business and technical decision makers
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Adelaide on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre or internal sales environments (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable.
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample on-site car parking.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

We are currently seeking a skilled and experienced Finastra GPP SP Consultant based in the vibrant city of Sydney, Australia.

• Good knowledge in various payment types like Domestic Fund Transfer, Cross Border Payments/SWIFT, Instant or Faster Payments, RTGS, SEPA.
• In depth understanding of GPPSP product capabilities.
• Hands-on experience with Finastra GPPSP product APIs.
• Have a very good understanding on GPPSP core payment product flows.
• Good understanding and working experience using ISO 20022 messaging standard.
• Create scalable and reusable functional solution based on requirements/scope in JIRA
• Create reusable interface definitions for third party applications integrating with GPPSP.
• Capture the configuration requirements and configure the GPPSP product for various payment flows.
• Create and maintain system, functional and reference documentation
• Previous experience operating and delivering in multiple SDLC methodologies (including Agile, Waterfall).
• Experience working with tools like JIRA, Confluence and MS Visi

About Us

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

About the job

ERM is seeking an experienced Senior Environmental Planner/ Consultant to be based in our Sydney or Newcastle office, to lead major projects approvals and environmental impact assessment processes, with a focus on renewables and major infrastructure projects. As a Senior Environmental Planner/Consultant, your leadership, client relationship, and technical consulting skills will support the growth of ERM’s business and client base. You will have access to ERM’s global Impact Assessment Technical Community, sharing multi-disciplinary resources and best practices across the industry. This is an excellent opportunity for a senior professional looking to advance their career level with a global environmental leader on both local and international projects.

Role/Responsibilities:

• Lead environmental impact assessment projects and complex approvals processes.

• Project manage multiple projects within scope and budget and ensure quality standards on project deliverables.

• Prepare technical proposals and participate in business development with existing clients.

• Mentor junior and mid-level consulting staff to develop their skill sets in the environmental impact assessments and approvals.

• Build strong collaborative relationships with other ERM employees.

If you have the following, we want to hear from you:

• Bachelor’s degree in Urban Planning, Environmental Engineering, Environmental Science, or similar.

• Minimum 6 years’ experience in statutory planning and/or environmental approvals.

• Familiarity with Commonwealth and NSW environmental legislation and their application to facilitate the delivery of infrastructure projects.

• Broader experience in legislation of other jurisdictions, environmental management and stakeholder management would be viewed favourably.

• Well-developed team building and influencing skills; unquestioned integrity; and the experience, confidence, and stature to effectively address client and business needs and challenges.

• Solid experience building sustaining relationships with major clients.

• Excellent writing, communication, presentation, strategic thinking, and people skills.

• Authorisation to work in Australia.

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

Thank you for your interest in ERM.

BizCover who?
You haven’t heard of us?
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit

We are on the hunt for someone who has a passion for working in customer services and who would like to join our vibrant, busy and supportive team.

This role is responsible for:

• Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Responding to customer enquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, renewals, payments and cancellations.
• Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Maintains customer records by updating account information
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed the Customer Value team metrics while providing excellent consistent customer service.
• Correctly handles cases and follows processes and procedures
• Sets and adheres to call backs
• Handle calls and emails within the expected time frames
• Keep up to date on policies, procedures and insurer information

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired

• Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

• Do you have experience in Sales?
• Do you love to connect with new clients and build your own sales base?
• Want to build a rewarding sales career in Sydney with great earning potential?

We are looking for a motivated, dynamic Sales Consultant to join our friendly sales team based in Sydney. You will be working in your own territory, selling a range of our Rentokil Pest services.

You will look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your area.

To help achieve this, we will provide you with a competitive base salary, a highly rewarding uncapped commission structure, a company vehicle, a mobile phone, a tablet, and further career opportunities. You will also be given full product training, with hands-on assistance from the Business Manager and the Sales Team.

In this role you will be responsible for these key areas:

• Driving sales revenue by hunting new business opportunities via cold calling/ visits
• Servicing our existing client base and analysing their needs to increase sales
• Developing and implementing sales plans to achieve set sales targets
• Building strong customer relationships and managing a sales pipeline
• Identifying customer needs and knowing how to deliver successful sales

You will have skills and experience including:

• Previous sales experience
• Ability to cold-call & plan to sales territory
• Self-Motivation and ability to work autonomously
• A passion for hunting new business and being recognised and rewarded
• Good time management skills
• Excellent communication skills both written and verbal
• Ability to multi-task in a fast paced environment
• Full Australian Drivers Licence

It would be highly advantageous if you also have:

• Experience within Business to Business & direct sales
• Excellent sales, solutions & negotiation skills
• Strive to reach & exceed sales
• Versatility to build rapport with people at all levels
• Commercially focused

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you enjoy being independent, on the road and driving a new sales territory, then we'd love to hear from you.

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

Click the Apply button to submit your resume and kickstart your sales career today!

Employee Testimonials-

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

“Even though I can do my role at home, I choose to come into the office to spend time with my colleagues.” “It’s easy to have work-life balance working with Rentokil Initial.”

Michael Stone

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

• Your knowledge, high attention to detail and delivery will be highly valued
• Hybrid working as standard
• Join a leading Profit to Member Fund

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This is a key role within the Advice Technology team. The Senior Advice Technology Consultant will lead and develop the Advice systems and related processes required to deliver advice online, over the phone and in person effectively and efficiently.  Manage the development and delivery of core technology components (advice related where shared technology components) of the advice operating systems according to regulatory compliance, best practice and in line with business needs. Manage key advice vendor relationships and participate in forming Rest’s digital advice strategy, including making recommendations on emerging advice technologies that may assist in Rest achieving strategic objectives for our members.

Responsible for providing technical expertise for all advice systems, including:

• Primarily managing the Midwinter AdviceOS system including Rest’s custom digital solution.
• Documenting functional requirements and technical specifications (where relevant) for advice solutions including templates used by advice team.
• Testing advice technology updates to ensure alignment with Rest advice processes and procedures.
• Investigation and analysis of any issues relating to the advice technology solution.
• Managing and liaising with relevant internal stakeholders (and external vendors where needed) in relation to enhancements and issues with all other technology components of the advice solution.
• Defining, implementing and managing the change management and release management processes of Midwinter deliverables.
• Responsible for, in conjunction with the Head of Advice and Retirement Services and Senior Manager, Advice and Retirement Quality, ensuring compliance with ASIC guidelines on AFSL’s providing digital financial product advice (RG 255) and any other regulations to do with the provision of advice through technology and systems.
• Responsible (in conjunction with Head of Advice and Retirement Services and Senior Manager, Advice and Retirement Quality) for ensuring processes are developed and maintained for all technology services and solutions according to best practice frameworks and methodologies.
• Work closely with the Head of Advice Technology and relevant stakeholders to support the formulation and implementation of the digital advice strategy. Make appropriate recommendations in line with Rest’s advice principles and standards as well as IT architecture principles where relevant.
• Work with the relevant stakeholders to review broader Rest technology solutions as presented by projects and any impacts they might have on advice systems; make recommendations as needed to ensure advice systems align with Rest’s overall technology framework, policies, processes and principles.
• In conjunction with the Advice Manager, coach and guide Rest advisers in the use of advice systems to support efficiency and performance goals are achievable, including induction.
• Develop and maintain the relationship with key technology vendors, suppliers and service providers ensuring timely delivery of services including reviewing and making recommendations relating to contracts and proposals.
• Ensure business partnerships are collaborative to address the requirements and alignment to business goals.

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full time basis in Albury.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance

Requirements :

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual.
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

Employee Testimonials-

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

Altman Solon Senior Consultant

Altman Solon is a 500-person strategy consulting group that focuses exclusively on the telecommunications, media and technology (TMT) related sectors. 

The Senior Consultant role is a mid-level role and is open to professionals with an M.B.A. or equivalent work experience. As a Senior Consultant at Altman Solon, you will play a critical role in leading teams through project analyses, formulating recommendations, and presenting findings to clients. Responsibilities include:


Guiding day-to-day activities of one or more project workstreams, typically owning a workstream while also managing teams of analysts and consultants across a variety of activities, including:
Market sizing, business model development, and other quantitative analyses
Development of original frameworks and strategies including customer segmentation, go-to-market strategies, churn reduction initiatives, etc.
Assuming a key role with clients as day-to-day contact, ensuring we are providing innovative and actionable solutions to their most critical problems
Leading deck development and presentation of key findings and recommendations to our clients
Developing content-specific knowledge while supporting business development efforts and building client relationships


 We are looking for a Senior Consultant who can:

Independently plan and execute on one or more research and/or analysis tasks. This includes:


Creating workplans from the project’s high-level goals, setting efficient yet practical deadlines, and developing an approach to the research and/or analysis needed
Leveraging problem solving skills to generate frameworks and structure the client’s business problem into logical manageable components that will guide their growth strategy
Remaining flexible and adaptable when goals or deadlines shift, and being able to scale a workstream to meet the client’s needs
Leading junior staff in designing financial and operational models and conducting secondary and primary research gathering activities, including surveys and expert interviews
Synthesizing complex data and qualitative information into meaningful insights


  Meaningfully contribute to the team’s efforts in achieving client goals. This includes:


Confidently communicating complex ideas and concepts via verbal, written, and visual means
Playing an active role in formulating the full storyline of the project, and being able to distil the key information into an executive narrative
Establishing a viewpoint on what key questions should be prioritized beyond what’s articulated in the explicit agreement and developing hypotheses that address those questions


  Effectively manage one to two Analysts. This includes:


Delegating work effectively, offering clear goals for the output while leaving the Analyst or Consultant room to be creative and have ownership over their approach
Proactively quality checking Analyst work, probing on methodology taken and results obtained


Please send your resume to:

recruiting-europe altmansolon.com

Altman Solon Consultant

Altman Solon is a 500-person strategy consulting group that focuses exclusively on the telecommunications, media and technology (TMT) related sectors. As the largest global TMT strategy firm, we assist clients in fast, high-impact, confident decision making. We enable clients to seize new opportunities, improve performance, and increase shareholder value within complex and converging industries.

The Consultant role is a mid-level role and is open to professionals with 2 to 4 years of work experience. As a Consultant at Altman Solon, you will be involved in every aspect of our consulting practice. While a Consultant’s specific role will vary from project to project, responsibilities include:


Developing novel, data-driven methodologies and owning execution of solving complex client problems
Building a variety of rigorous quantitative tools leveraging Excel and Tableau to be delivered to (and used by) clients on an on-going basis. This may include:
Market Sizings: Identify, measure, and quantify marketplace issues and opportunities including market size, share, and growth potential for the client’s business
Go-to-Market Plans: Identify, develop, and evaluate strategies based on company objectives, market characteristics, customer demographics, economic conditions, and geographic particularities
Financial Analyses: Analyze financial statements and annual reports of the client and competitors to inform financial stability and project the best financial course of action to grow the business
Business Plan Assessments: Create business plans, business cases, and financial models to help the client understand their revenue and profitability, and paths to achieve overall business growth
Conducting research to understand market demand drivers, technology trends, and competitive landscapes; methods include state-of-the-art survey design & analysis and as well as primary interviews with subject matter experts
Synthesizing and presenting key findings and recommendations to our clients
Developing content-specific knowledge that will continue to expand and evolve through your time at Altman Solon
Supporting ongoing internal firm-building initiatives including recruiting, mentoring interns and Analysts, diversity and inclusion initiatives, community service, and other special projects


 We are looking for:

  Problem solvers with analytical minds and strong communication


Strong quantitative backgrounds with proven experience building excel-based financial and operational models
Sound business intuition and understanding of key performance drivers
Ability to translate complex problems into structured, manageable concepts and approaches
Ability to effectively communicate complex ideas and concepts via verbal, written, and visual means in a manner


  Team  playe rs with leadership skills and a commitment to producing outstanding work


Enjoy working with teams and working independently as required, and able to effectively lead junior staff
Dedication to producing high-quality output with integrity and exceptional attention to detail
Enjoy contributing to internal firm life and culture, including recruiting, diversity and inclusion initiatives, and special projects
Passion for learning and interest in TMT industry, with ability to absorb information quickly and effectively and a growth mindset – experience working in a consulting environment and/or TMT industry preferred


  Please send your resume to:

recruiting-europe altmansolon.com

Dcomp is looking for a highly motivated and organized programmer to join our team to help with Zencart
and database web development and maintenance of client legacy systems. We are a boutique tech
company who works with some of Australia’s leading organizations.

Position Title: Consultant Programmer

Occupation: Developer Programmer (ANZSCO: 261321)

Full-time

Salary Range: $75000 -- $85000 + super

Job Duties
- Discuss technical needs with business clients and assess the existing database/ systems of the clients
for limitations and performance improvements.
- Write technical documentation and tests the programs in the client’s system until the programs meet the
requirements
- Troubleshooting and problem-solving code (PHP, Javascript, HTML) on clients websites
- JavaScript, CSS3 and PHP Programming
- Use MySQL database application to manipulate and design database
- Identify process and technology changes necessary to support business goals and objectives.
- Ensure effective project delivery through daily program support including quality, controls, standards,
tools and templates
- Provision of expert assistance with hardware and software applications.
- Implementation of SEO project work on clients websites
- Provide recommendations on enhancements based on experience and manage the upgrades to the IT
Business systems.
- Ensure effective project delivery through daily program support including quality, controls, standards,
tools and templates
- Maintain, backup, and update SQL Database

Qualification and Skills
? Bachelor or above in Computer Science
? At least 3 years relevant experience
? Solid understanding of key front end languages such as HTML, CSS (Sass), JavaScript
programming including JavaScript frameworks (jQuery)
? Experience with CMS front end custom development Eg. Zencart theme
? Knowledge of PHP and MySQL
? Solid understanding and ability to execute responsive websites
? Experience using front-end frameworks such as Bootstrap and Foundation
? An understanding of graphic design software such as Photoshop, Illustrator

Overview The right applicant will be committed to a strategic, systematic, integrated approach to WHS and wellbeing management, and the promotion of a healthy workforce in the context of a patient care environment. The objective of the WHS Consultant is to contribute to and enable, a planned and coordinated approach to health and safety risks in the workplace. Responsibilities Relevant tertiary qualifications in WHS and / or equivalent professional experience in WHS or risk management in the Healthcare sector.Demonstrated experience in contributing to the development, implementation and review of, WHS Management Systems (such WHS policies, procedures and programs) that leads to improved WHS performance of organisations.Demonstrated experience in responding effectively to WHS incidents and conducting formal investigations using a defined methodology.Demonstrated experience in contributing to the development, implementation and review of WHS training programs.Demonstrated experience in the use of incident and claims data systems to develop proposed WHS risk reduction strategies, initiatives and programs.Demonstrated experience in facilitating WHS change in a large and diverse work environment with multiple site locations.Demonstrated high level skills in active listening, negotiation, conflict resolution and other communication (oral and written).Demonstrated ability to coordinate programs and projects in a high volume work environment whilst managing competing priorities.Current unrestricted Australian drivers licence (P2 Licence Acceptable) subject to obtaining NSW drivers licence within 3 months of appointment.If you are interested in this role please apply now or contact [email protected] 

Click here to view more detail / apply for Work Health & Safety Consultant

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

1 - 5%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

In today’s highly competitive lending market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing:

• Works individually or within a team on technology business consulting projects to meet specific client requirements.

• Serves as liaison between end-users and consultants during consulting projects.

• Expertly researches and documents client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications.

• Defines product scope, objectives and requirements. Defines specifications and data models for product development and testing.

• Creates detailed specifications from which programs will be written.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures.

• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve most complex technical problems related to computer equipment capacity and limitations, operating time and form of desired results.

• Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Conducts tests using client data to be certain client needs will be met.

• Consults directly with clients and may travel to client site.

• Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants.

• May play a key role in training client and technical support personnel on enhancements, new systems or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.

• May serve as pre-sales support specialist when needed.

• Other related duties assigned as needed.

What you bring:

• At least 10 years of experience as a consultant or Business Analyst with In-depth knowledge of Lending, in particular with Loan Origination and/or Credit Assessment experience.

• Advanced knowledge of multiple end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies

• Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML), use cases, etc.

• Proficiency in using a workflow tool will be advantageous.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Resourceful and proactive in gathering information and sharing ideas

• Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience

What we offer you:

• Competitive salary

• Attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

25 - 50%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
 
About the role: 

As a Senior Business Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  

What you will be doing: 

• Implementation of the FIS Asset Finance product at client sites

• Assessing client needs and setting up the system to satisfy, identifying gaps, steering course to implement, writing or specifying crystal reports/spreadsheets to satisfy requirements

• Overseeing and participating in data take-on, conversion and reconciliation

• Ensure FIS AF processes satisfy the entire contract lifecycle

• Managing all aspects of the client’s business from application through to contract management accounting, collection, asset management etc

• Configures system to client needs

• Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Conducts tests using client data to be certain client needs will be met.

• Investigates issues identified during User Acceptance Test (UAT)

• Consults directly with clients and may need travel to client site.

• Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants.

What you will need:   

• At least 7 years of experience in package software implementation for banking projects.

• Experience in functional and consultancy, problem solving and solutioning skills. Must have extensive background with business requirement gathering and analysis skills.

• Experience in functional and technical consultancy

• Excellent customer service communication skills

• Be able to manage critical situations and steer a course for a   positive outcome

• The ability to manage client expectations; deliver news and plans to clients in such a way that ensures client support, controlling any given situation

• To be a working consultant - someone who rolls up their sleeves and gets the job done as opposed to overseeing the project

Added bonus if you have: 

• Asset Finance domain experience

• Experience working with implementing solutions for similar organizations such as Solifi, ALFA, Netsol and Sofico

• Working or consulting for likely clients for AAF in the leasing and lending sector

What we offer you: 

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Opportunities to advance your career in a Fortune 500 global Fintech

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Travel Percentage :

15 - 25%The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: As a Sales Solution Consultant - PreSales, you’ll utilize your in-depth product knowledge to help sales staff uncover requirements and recommend solutions. Your unique expertise will help us advance the way the world pays, banks and invests, while you advance your own career with a growing, global organization. About the team: What you will be doing: • Support sales representatives and help the internal product organization define emerging propositions. • Create and maintain product presentations. • Identify functionality gaps with sales representatives and prospects. What you will need: • An understanding of card program management as well as chargeback, fraud prevention, and mobile and instant payments. • A client-focused approach along with experience supporting a sales team and partnering with senior management. • Familiarity with competitors as well as their products and services. Added bonus if you have: What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: • Opportunities to innovate in fintech • Tools for personal and professional growth • Inclusive and diverse work environment • Resources to invest in your community • Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

Due to rapid expansion across Australia, we are now looking to expand our customer onboarding team. This role reports into our Services Team, and supports the onboarding of our SME customers accounting and payroll to Retinue. This role plays a critical part in supporting the seamless transition of new customers to our services, and our reputation as a customer focused business.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong relationships with new customers by understand their needs, challenges, and goals to proactively address their specific business needs
• Onboarding: You will conduct online and face to face onboarding meetings with new Retinue customers, gaining the relevant information to help our Accounting teams best support them on an ongoing basis

• Training: Upskill clients on Xero software, ensuring a smooth transition and successful adoption of the platform
• Advocacy: Be a strong advocate for not only our customers, but our brand within the company.
• Travel: You may be required to travel to clients’ worksites daily.

Requirements

• At least 1 year in a face-to-face, customer centric role. Ideally, dealing with SME clients
• Previous experience within customer success, account management or sales highly regarded
• Valid Australian drivers license and access to a vehicle on weekdays
• You are a people person and thrive off collaborating with customers from varied backgrounds and experiences
• You are passionate about problem solving. As a high growth start up, we are continually learning as we go! You will have a continuous improvement mindset with the ability to solve problems along the way.
• As a non-selling role, this role may suit someone who enjoys the customer aspect of face to face selling but is no longer driven by business development

 

Benefits

• $80k + super salary (depending on relevant experience)
• Full training provided! No experience required in the finance space, although advantageous. We will provide you with all the tools you need to succeed in this role
• Yearly overseas holiday for our top performers across the business
• Financial support with any formal studies relevant to your role
• Regular social gatherings, conferences and ongoing engagement activities to support professional development and team building
• Employee and client referral programs, help us grow our business and be rewarded!
• Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.

Our Commitment

We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.

Apply now to join our team and contribute to the success of Australian small business!