Our team is looking for a project manager to deliver a mix of Commercial/Retail Developer projects and also Industrial/Logistics projects.

• To lead Project Management Commissions, taking responsibility for end-to-end service delivery, often with respect to large or complex projects.
• To act as the key, day to day client interface, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards.
• Manage all aspects of the project and both the internal team and consultant team to deliver quality outputs on time.
• Manage commissions, cashflows, budgets plus assist with resourcing and superintendent recommendations.
• Training and development of junior staff (transfer of skills to graduates and assistant PMs).
• Planning and managing quality, safety, health and environment issues on projects.
• Risk identification and management.
• Establishing effective project governance, processes and systems to be utilised throughout project.
• Project planning, including ensuring the production of the detailed project plan.
• Advising upon the procurement of contractors and consultants.
• Co-ordinating with the overall cross-functional project team.
• Managing the change control process.
• Monitoring and advising upon project finances.
• Managing the flow of project information between the team and the client, through regular meetings and written communications.
• Ensuring the production of formal project progress and other reports.
• Taking a leading role in interfacing with the client and other consultants, at all project stages.
• Stakeholder management, understanding client key requirements and communicating/reporting accordingly.
• Managing the tender process and producing tender recommendations
• Marketing and business development activities  
• Internal management activities including financial management and quality processes and procedures

If you join our team, you will be responsible for end-to-end service delivery of complex, and interesting projects. You will be able to see how projects are identified, assessed, planned, and then taken through the preliminary design, detailed design, tender, construction and close out phases. You will assist with development of budgets, will manage complex stakeholder arrangements, manage and assess tenders, co-ordinate contractors and consultants and will get to take ownership of the projects you deliver. You will also have the opportunity to assist with client relationship management and business generation as part of the wider team.

Team Summary

This role based in Melbourne reports to the Senior Director, Client Marketing and is a key member of the Visa marketing team - a high-performing team responsible for our brand health and delivering best in class consumer, B2B, client and merchant marketing to drive business growth across Australia, New Zealand and South Pacific (AuNZSP).

The Senior Manager role is responsible for managing the planning and delivery of marketing activities for a number of our key clients in Australia. Responsibilities include planning, design, implementation and optimisation of acquisition, usage and engagement programs for our client’s Retail and Business bank customer’s Everyday Banking Accounts, transaction accounts and credit card portfolios. For merchant partners, the role is responsible for planning and execution of partnership activations and campaigns. The remit includes full funnel marketing campaign execution from product awareness, consideration, new-to-bank (NTB) acquisition through to onboarding, retention, portfolio and engagement initiatives.

What a Senior Manager, Client Marketing does at Visa:

• Contributes to the planning of an annual marketing calendar for each of our clients and merchants
• Develops communications strategies and integrated marketing campaign plans for our client marketing projects
• Develops marketing services and campaign proposals and the presentation of these to clients
• Project management of marketing programs to ensure we exceed client expectations with our execution and delivery
• Manages the creative and content development of campaigns. Works with agency partners to develop and execute high quality campaigns that are on time and on budget
• Partners with our Marketing team members on campaign components including merchant marketing, creative, media and sponsorships
• Manages the project financial processes and budget
• Monitors results and delivers optimisation recommendations to increase the effectiveness of campaigns
• Contributes to the post implementation report for each client campaign/project reporting on performance, learnings and actions
• Partners with the Director, Marketing BPO for the pipeline management, operating expenses and revenue associated with client marketing campaigns/projects.
• Engages with the Account Executives to keep them up to date on client activities and resolve any queries.

Why this is important to Visa

Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.  How we get there is using the 4 building blocks of Innovation, Trust, Access and Prosperity to tell the Visa story through how we bring our brand to life. The Senior Manager, Client Marketing will play an integral role in ensuring we grow our value-added services revenue, help our clients grow the number of active Visa credentials in market, increase customer engagement with Visa branded products and help transform the way the world pays.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.