Role and Responsibilities

The Training Centre Manager role will be responsible to the Key Account Manager for the CH-47 Platform. The role will hole accountability of the coordination and delivery of training services across the CH-47 platform, as well as managing the interdependencies of service delivery, including resourcing, across capabilities on site.

This role will be based at RAAF Base Townsville, QLD.

The role we are offering you

• Management of CH-47 Platform training delivery services
• Support Key Account Manager deliverables on site
• Represent CAE at customer facing meetings as required and be the contact point on site
• Responsible for scoping and defining continuous improvement activities based on customer experiences

Our ideal candidate has:

• Defence site and/or simulator experience, or similar
• Strong operations management experience
• Proven ability with customer relationship management
• Leadership and people management experience

What CAE offers you:

• Opportunity to make a considerable impact on Australian defence and security
• Exciting career paths in a truly global business
• Brand new flexible leave policy
• Access to a brand new generous ADF Reserve Service Policy
• Corporate discounts, such as Private Health Insurance and more

Security requirements

As the Australian Department of Defence is a major client, you must be eligible for SECRET (NV1) level Defence security clearance, and preferably already hold a current SECRET (NV1) clearance.

Applications

If this role fits what you are looking for and you believe you have the necessary skills and experience, click ‘Apply Now’ and attach your resume.

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

JOB DESCRIPTION:

MAIN PURPOSE OF ROLE

• This position is responsible for developing, implementing and maintaining an effective business partnering capability that will provide Business Units with timely and appropriate support, financial information and analytical tools to manage performance of the Business Units. This position is the key contact for Business Units, especially for Sales and Marketing teams, and has the ability to influence decision making and assist with driving Business Units' performance. Role supports two key business units: Cardiac Rhythm Management (CRM) and Electrophysiology Heart Failure (EPHF) Divisions

Your key responsibilities would include but not be limited to:

• Finance business partner to Corporate Accounts Manager responsible for and Tenders. This will include preparing and participating in business reviews and planning cycles (LBE) reviews.

• Working closely with Commercial business to evaluate margin impact related to investment decisions, pricing and promotions, and business development opportunities to support the making of decisions.

• Ensuring pricing proposals are compliant with corporate pricing policy across the CRM & EPHF business and authorisation is properly documented.

• Update and monitor market status of products within the customer groups.  Understand the impact of market dynamics, share, and innovation on the forecast assumptions.

• Act as the single provider of relevant business unit data to the Finance Controllers for consolidation into FP&A reporting including Plan, LBE, and long-term innovation forecasts. 

• Prepare Corporate Account reports, ad hoc reporting and/or analysis as required by Corporate Accounts Manager.

• Manage and develop one direct report. 

• Oversee the rebate and Sales incentive process performed by direct report including:

• timely & accurate calculation and accrual of monthly rebates and payments are executed in accordance with approved Rebate agreements and properly authorized in accordance with corporate policy.

• Timely & accurate calculation of sales incentive and relevant accruals for the CRM/EPHF divisions in accordance with annual sales incentive plans.

• Sales territory alignment within SAP for Abbott Medical divisions.

• Defining and implementing best practice planning and control techniques in line with business needs. 

What makes you a successful candidate?

• 5+ years of working experiences in multiple financial positions including financial reporting & analysis, and commercial business support with multinational companies.

• Good understanding of Healthcare, Pharma and Medical device industry preferred.

• Experience in strategic analysis & planning and execution, performance metrics, project evaluation and commercial acumen.

• Entrepreneurial mindset with the ability to simplify complex situations and synthesise, communicate and present complex information. 

• Insightful, comfortable with ambiguity and uncertainty, pro-active, collaborative and consultative.

• CA/CPA qualified.

Abbott provides some fantastic benefits for our employees, these include:

• Free Parking

• Flexible working options

• Leading Training and development programs

• Discounted Healthcare

• Discounted Shares program

• Wellness program that includes Fresh fruit etc.

• Easy access to public transport, bus and rail

• AND…..Lots, lots more

Abbott provides some fantastic benefits for our employees, these include:

• Leading Learning and Development opportunities

• Wellness programs

• Discounted share options

• Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

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Position Summary:

With the assistance of a small team, the ICT Security Manager will lead Acquire’s Information Security capabilities focusing upon the in-depth protection of Information Assets stored, processed, or transmitted by Acquire BPO.

This is a hands-on technical and administrative role, working in a complex multi tenanted environment with highly diverse requirements across numerous countries.  As a key role in Acquire BPO’s overall capabilities you will work alongside business operations, compliance, finance, and other departments in addition to technology

This role has organisation wide visibility, accountabilities and is part of the overall Risk Governance framework.

Responsibilities:

• Lead and develop a small team of Information Security Specialists
• Ensure that all technical controls adopted by the company are in-place and effective.
• Ensure all technical controls are effectively monitored, administered, and maintained.
• Ensure all process relating to the ongoing operation of each technical control are current, appropriate, and monitored for effectiveness.
• Provide advice in a consulting capacity to other aspect of the business with regard to the securing and protection of any information assets stored, processed or transmitted by Acquire.
• Exert continuous effort to further the protection of Information Assets.
• Participate in the investigation of Information Security Incidents, providing subject matter expertise and lead all technical aspects of the Investigation.
• Actively promote within the company and to our Customers ongoing awareness and opportunities for improvement in Information Security.
• Lead the efforts in retaining current Information Security certifications & standards adopted by the Company ( PCI-DSS 3.2 ( Level 1 - Service Provider) SOC-I, SOC II, HIPPA) and the adoption of new standards.
• Manage 3rd party suppliers involved in security assessment activities.
• Establish working relationships both Internally and externally.

Accountabilities:

• Effectiveness of all technical Information Security controls.
• Proactive monitoring, analysis and initiation of action based upon observed infosec events and behaviours.
• Timely implementation of any remediation activities identified.
• Meet project schedules and delivery framework requirements.
• Effective and efficient working relationship with customers, the ICT Team, and other departments within the company.
• Manage support issues and enquiries within a timely manner.

Knowledge, Skills and Experience:

• Attention to detail, problem solving, collaborative & outcome focused attitude.
• A passion for continuous improvement.  
• Experience at a detailed level securing mission critical data in a 24*7 non-stop environment.
• Ability to work within a team of highly specialised engineers, leveraging and sharing knowledge.
• In-depth foundation knowledge of communications technology ( How it Works)
• In-depth understand of data encryption standards and techniques.
• Extensive experience leveraging security analytical tools ( SIEM, testing, trace & debug ) in detecting and responding to threats.
• An understanding of both commercial and open source development environments, languages and databases.
• Detailed understanding of and experience implementing or maintain security standards such as PCI-DSS, SOC, ISO-27001, GDPR, HIPPA, NIST.  
• Experience in strategically, tactically, and operationally furthering an organisations security posture.
• A pragmatic approach to management of information across an organisation.
• Detailed understanding in assessing the value of information, the application of classifications, categorisation, treatments and security controls.

Relationships:

• ICT Engineering and support teams
• Senior members of all other departments within the company
• Customers

Join the A-Team and experience the A-Life!

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

BlueScope Steel Direct team in Port Kembla NSW as a Contact Centre Representative.

Working within a supportive and customer experience focused team, you will gain invaluable exposure working across multiple business streams and stakeholders where you can grow your professional knowledge and experience with an iconic Australian company.

You will receive a competitive remuneration package and additional benefits such as attractive superannuation options and a profit share plan (annual bonus), and access to various health and wellbeing initiatives such as fitness passports and also programs via our EAP provider.

What Will You Do?

As the first point of contact for consumers, trades and professionals you will:

• respond to enquiries and provide product and technical information about our premium brands and products or link them to the internal teams to address their concerns
• develop internal relationships with key stakeholders from the technical, innovation, sales and marketing communities
• provide insights to our internal sales, marketing, technical and innovation teams
• identify improvements with our systems and processes, assisting with implementing changes 

More About You

As a customer experience professional who is looking for a role with the potential to grow and develop your career in the future, you will bring: 

• exceptional customer experience in a similar role delivering high value responses in a timely manner
• effective communication skills and a willingness to go to extra mile to seek solution for all types of enquiries
• ability to multitask between phone, email and website enquiries
• excellent written and verbal communication skills 
• excellent attention to detail with the ability to resolve issues and identify solutions
• high level of computer competency and ability to learn our IT systems quickly including Salesforce, and Microsoft Office
• a thirst for learning and taking on new challenges and initiatives 

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday 25 March 2024. 

We are currently seeking our new Front Office Manager at hotel property- The Milton. We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Responsibilities include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Availability to work shifts between Monday to Sunday
• Immaculate personal presentation.
• Professional interpersonal and communication skills.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Conducting guest arrivals and departures
• Complete daily administration duties.
• Provide personalised and proactive guest service.
• Resolve & respond to guest complaints in a timely and professional manner. 
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

The Business Development Manager will penetrate and increase loyalty with key stakeholders within the Victoria and Tasmania lighting market to deliver measurable specification and overall market conversion for the Lighting Products, while increasing market share. Engagement with all lighting projects including but not limited to sports, roadway, industrial, smart city applications, control integration and Austube linear indoor and outdoor.

This position is responsible for the growth and development of new business by engaging of new clients through referrals, cold calling and other duties. This position is critical to ensure the continued growth and success of the organisation but also an opportunity to create genuine partnerships with future clients.

Responsibilities:

• Monitor, track and secure project opportunities- specified and non-specified to achieve budget for each quarter.
• Manage customer pipeline within the company CRM system. Keep accurate contact records of business meetings, customer needs and contact details.
• Identify new opportunities and projects to unsure company growth targets are being achieved. Keep demand generations activities at a sufficient level to achieve target.
• Ensure that all sales and prepared documents are accurate and delivered on time to client that are based on pre researched client pain points. They need to be able to be effectively convey the appropriate message to CEO, General Managers, Managing Directors, and other senior decision makers.
• Work with channel partners to ensure effective management and support of key sector contractors. Be proactive in the understanding contractor needs and develop solution that ensure high satisfaction and long-term growth.
• Prepare contract tender documents and quotations where needed. Maintain and develop strong relationships with major customers as well as second tier customers to ensure high customer service levels are established and maintained.
• Ensures the overall sales and marketing strategies for your product portfolio to maximise growth are met to ensure the effective implementation of all structural and systematic procedures for your product portfolio across all staff both external and internal. Action and drive all sales and product strategies given by the Regional General Manager. Develop and enhance sales opportunities to increase sustainable and profitable growth.

Job Duties:

• Develop, secure and convert profitable opportunities for our entire lighting portfolio of products within your region, to identified Market Map stakeholders.
• Develop meaningful relationships with both existing and new Electrical Contractors, Councils and End Users to ensure Schreder products are their first choice on projects.
• Proactively identify new opportunities and clients across all lighting projects.
• Liaise regularly with internal Customer Solutions team, to ensure local alignment to national marketing. and sales activity, sharing outcomes in areas of success and be accountable for a sales budget in your region.
• Work collaboratively with internal and external colleagues.
• Capture all data within the CRM framework, ensuring information is relevant, and up to date.
• Be fully involved with all activities relating to lighting projects in VIC and TAS, including, but not limited to Forecasting, New Product Development and subsequent launch activities, Business plans, Customer presentations etc.
• initiatives, and relevant Trade show presence.
• An understanding that regional travel and occasional evening lighting audits forms part of the overall role responsibility