This a very rare and exciting opportunity for someone to come in and build a new specialist function from the ground up. This person will be dynamic, flexible, and work at pace to create a best-in-class customer support team supporting the APAC region. 

The Customer Support Manager will recommend and implement best practices to ensure efficient and high-quality performance from our Customer Support teams. The manager oversees and supervises the customer care, technical support, service sales and service excellence & revenue centre, making sure the processes are optimized and efficient in addition to ensuring the team is working efficiently and effectively and supports the needs of each member on the team.  

We are open to candidates from both Sydney and Melbourne locations, and the position can be based out of either office. 

Key Responsibilities: 

• Implement, Manage and Sustain ‘Customer Care’ Portfolio / Processes (preferably based on ITIL V4) in APAC business region
• Create and maintain a culture in the organization that can be characterized by customer first and a high sense of urgency
• Manage teams of Customer Care centre (CCC), Technical Support Engineers (TSE) and Service Excellence across APAC to ensure ONE team and ONE approach across all APAC customers
• Lead ‘Service Excellence’ portfolio in APAC and work with regional leaders to have universal approach
• Work with strategic customers to establish critical goals/milestones of success and ensure that they are achieving them
• Drive and follow up Operational Performance Management and continuous improvement for the responsible teams/areas: Quality – CSAT – Lead Time – Productivity – Predictability and Culture  
• Establish and monitor data-driven approach to customer care
• Streamline workflow of customer care team with best-in-class customer care procedures and systems
• Taking a leading role supporting implementation of new systems and adoption of those by team members
• Oversee response to diverse incoming customer and sales calls/requests regarding the delivery of services in conformance with policy, procedures, and service quality standards
• Maintain back-office processes, ensure adherence, and strive for continuous improvement
• Ensures that team offers appropriate needs-based service options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship

Financial and business management 

• Meet financial targets by owning the assigned budget
• Develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success

People management and communication 

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate team’s achievement of goals & objectives
• Effectively communicates using TOMRA Values and leadership principles as the foundation
• Fosters an environment of teamwork and collaboration and promotes a culture of feedback to ensure understanding

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Practice Manager

Toowoomba, QLD

We are looking for a Practice Manager or Senior Vet Nurse who has team management, strong leadership and team building skills, to join and lead a genuinely friendly, caring team who are passionate about providing great patient standards of care and customer service. April 2024 start date.

Eastwood House is a beautiful heritage listed building, fully equipped with digital X-ray, ultrasound, 2 consult rooms, surgery and prep room. We are a small close-knit team of 2 Vets and 2 Vet Nurses offering gold standards of care to our local and loyal client base of the Toowoomba region.

This is a great opportunity to let your passion shine every day whilst being part of a strong and supportive brand. If you are looking for your next challenge, ready to play a pivotal role in the efficient operation of a locally loved clinic, ensuring a seamless experience for both our clients and our dedicated team of veterinary professionals, this is it!

Key Responsibilities:

1. Leadership and Team Management

   • Lead, mentor, and motivate a team of veterinary professionals and support staff
   • Foster a positive and collaborative team culture that emphasizes exceptional patient care and client satisfaction

2. Operational Excellence

   • Oversee the day-to-day operations of the clinic, including scheduling, inventory management, and facility maintenance
   • Ensure compliance with veterinary standards and regulations

3. Client Relations

   • Build and maintain strong relationships with clients, ensuring a positive experience and addressing any concerns promptly
   • Implement strategies to enhance client retention and satisfaction

4. Financial Management

   • Work closely with the regional management team to achieve financial targets and budgets
   • Monitor and manage clinic financial performance, including invoicing and accounts receivable

5. Marketing and Community Engagement

   • Collaborate with the marketing team to develop and implement promotional strategies to attract new clients
   • Engage with the local community to build awareness of the clinic's services

Greencross Vets Employee Benefits:

• We recognise the importance of work life balance and mental health welfare by providing 5 weeks annual leave (inclusive of 1-week study leave) and mental health first aid courses
• Free access to confidential Employee Assistance Program lifeWorks 24/7
• Permanent roles that provide flexibility to meet personal or family commitments
• Competitive salary and performance-based incentives
• Continuing education opportunities
• Employee discounts on veterinary services, products and pet insurance
• Opportunity to partake in charity events supported by the Petbarn Foundation

How to Apply:

If you are our motivated and experienced Practice Manager looking for an exciting opportunity to contribute to the success of Greencross Eastwood House please submit your resume and a cover letter outlining your relevant experience via the link below!

Reporting to the Operations Manager, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident, 'all round' leader, as this varied role will see you, build and maintain successful relationships with employees, guests and key stakeholders.  You will provide a versatile and hands on approach in leadership, support and in all areas of park operations.

What You’ll do

• Overseeing the smooth running of park day to day operations
• Ensuring an amazing guest experience and maintain appropriate levels of quality staff in all areas of Park operations, in order to provide excellence in service standards
• Overseeing asset management focusing on the protection and preventive maintenance of key assets and buildings
• Managing financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establishing, monitoring and managing key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• Previously managed or held an extensive senior role in a holiday park, resort, or similar tourism related role. 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential. 
• Previous experience in managing properties with a Food & Beverage outlet will be highly regarded.
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability.
• You are a hands-on leader; you walk the talk and can communicate to and manage staff at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

• 24 month Fixed Term Contract
• Be part of a transformative journey in a purpose led culture
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

“Data, Technology & Delivery are accountable for planning and preparing the organisation for the future through strategic technology innovation as well as charting our business strategy and executing for today and tomorrow”

Reporting to the Practice Delivery Manager Project Management, the Project Manager is responsible for working with Project stakeholders within Regulatory Compliance Portfolio Team and the Business to deliver successful Project outcomes by initiating, planning, leading and managing projects to deliver business solutions. The role requires monitoring and regular reporting on Project progress in line with Project Management Framework. With specific focus on skill requirement for BPMN 2.0 and system implementation experience.   This role will support a workstream which captures process mapping and implementation of Tooling system.

• Manage material regulatory requirements by overseeing the governance and management of large-scale reforms assigned by Rest’s Regulatory Compliance Portfolio team

• Delivery – Manage projects from initiation through to closure, to ensure that projects are appropriately structured to achieve the maximum chance of success (time, budget, scope, quality).  Ensure efficient and timely monitoring and reporting to required stakeholders. Ideally have process elicitation and documentation in BPMN 2.0 and system implementation experience.
• Financial Management – Manage the preparation of project cost estimates for gating submission/funding approval, and subsequently manage and report project delivery against agreed costs, to; maximise operational efficiency, optimise the cost / benefits of resource mix, forecast and manage the cost impacts of scope change.
• Benefit Management –Monitor benefits against what was predicted in the business case and ensure all participants are informed and involved throughout the change programme. Awareness of dependences between the project and its benefits and actively managing these in liaison with the impacted REST business units.
• Stakeholder management – Engage, inform and negotiate with regulatory change stakeholders, particularly the sponsor, business owner, impacted Rest business units, vendors and parties responsible for the services after project completion, to identify, manage and monitor compliance with reform obligations.
• Project Governance – Adherence to Rest delivery methodology and governance framework to ensure stakeholders have a clear understanding of their role and that the required decision making and escalation processes are in place to help achieve the required outcomes.
• Partner and vendor management – Manage vendors to deliver solutions for the project to ensure adherence to schedule, quality outcomes, cost effectiveness, appropriate risk management and seamless integration with other project delivery streams, including:

• Define (in consultation with the legal team where appropriate) the commercial framework/terms;
• Monitor and report progress and performance against agreed deliverables and quality and performance expectations;
• Manage contractual performance and quality, ensuring program requirements are met effectively/efficiently and problems are managed and escalated when required.
   

• Risk and Issue Management – Effectively manage risks and issues by identifying and documenting risks and issues to projects and developing effective mitigation/management strategies according to Rest risk framework by:

• Leading and managing the identification of risks and impacts associated with project delivery.
• Managing and leading the development of risk mitigation plans
• Facilitating informed risk management decisions by reporting and communicating risk assessments and plans to the necessary stakeholders
• Direct the identification, monitoring, reporting and escalation of issues and/or problems associated project delivery, including challenging and influencing stakeholders as required to enable the achievement of project deliverables and benefits.

• Lead, mentor and guide project team members to:

• Ensure that resources are optimally utilised.

Build capability across Rest on methods, techniques, and approaches to project management

This role is part of our Platform product organization, responsible for the foundational capabilities of the Now Platform, which are at the center of every “out-of-the-box” ServiceNow solution. You will be part of the Strategic Enablement Team in the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our platform internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market.  

As a Principal Outbound Product Manager, you will play a critical role in the evangelization of the Platform, helping establish Generative AI solutions and other platform capabilities in our customer base and expand that customer base. You will articulate the value of the Platform with our customers to help drive its stickiness in our ecosystem and support our high rates of customer renewals. 

What you get to do in this role
•    Communicate the Platform story (vision/direction) in high-touch settings to support customer acquisition & retention
•    Use compelling storytelling and demonstrations through clear guidance for customers to expand their ServiceNow footprint by establishing the Platform as their platform of choice
•    Manage the activities necessary for a successful customer interaction/program/event that will demonstrate value, help understand issues to solve, and ultimately help increase adoption footprint
•    Gather and share customer input to address adoption blockers and inform content, product strategy, and investments
•    Engage and assist key accounts in adopting new products, document key learnings and develop recommended guidance for installing, implementing, and/or adopting
•    Develop an understanding of how customers are using the platform to inform how adoption is affected
•    Provide product technical & functional expertise to customers in high-touch settings
•    Promote “best practice” implementations
•    Participate in at-scale workshops, webinars, and other customer adoption initiatives or events

This role will suit someone with strong cost management experience, ready to take that next step into a senior position.

• Highly proficient in Pre Contract & Post Contract Quantity Surveying including Cost Estimates, Commercial Management, Variation & Claims Management
• Estimating and cost planning to include producing and presenting the final cost plan to the Client
• Manage and monitor project profitability and budgets
• Externalise within the local property market to raise company profile
• Assist with bid writing and negotiation of our contracts
• Work independently and take responsibility for deliverables, whilst ensuring governance is followed
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stages
• Managing Assistant Cost Managers and Cost Managers within the Defence team.

Reporting to the Hotel Manager, this role is integral to the daily operation of the hotel. You will be responsible for the Front Office, Telephones (PABX) and Concierge functions and will liaise with other Departments to ensure that the hotel maintains five-star standards.

This hands-on leadership role will allow you to share your passion for exceptional service by driving service initiatives and coaching, motivating and engaging your team to ensure that our guests have a memorable experience that makes them feel welcome and valued, exceeding their expectations. 

Your tasks and responsibilities will consist of, but are not limited to, the following:

• Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
• Maintaining control of guest and hotel accounts ensuring that all charges are posted accurately and efficiently
• Promoting and up-selling hotel facilities through strong product knowledge
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys
• Ensuring timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions and ensure the security of our guests and their possessions

Our Vendor Management team leads the commercial negotiations with our technology vendors and broader 3rd parties to achieve the best value and broader business outcomes for the Group. They support the ongoing contract management and performance improvement through the contract lifecycle working closely with our technology leaders, product owners, business stakeholders and project managers across all parts of our business to achieve outcomes.

This role is responsible for implementing strategies to maximise value and reduce risk in our IT sourcing and contracting, and for improving our contract-related reporting and analysis processes to enable informed decision-making, compliance monitoring, and performance optimization.

Expertise in IT procurement, market analysis, contract negotiation, as well as in data analysis and reporting will be essential in this role.

Responsibilities:

• Contact Management for a portfolio of IT contracts

  • Collaborate with business, legal and finance teams to understand and clarify their requirements, and ensure with company policy

  • Leading contract negotiations, including terms and conditions, pricing and service level agreements. 

  • Ensure contracts are properly executed, reviewed and renewed as required.

• Cyber Security Governance

• Contract Reporting and analysis

  • Support the contracting team function in developing and executing a comprehensive reporting strategy across all contracts.

  • Manage the Contract Management Report to ensure it is up to date. 

  • Present contract lifecycle data and insights and assist with renewals and renegotiations

  • Collect contract-related data from multiple sources with accuracy 

  • Analyse and present data to identify trends, anomalies, and opportunities

  • Define and monitor contract portfolio performance metrics

  • Identify and mitigate potential risks associated with contracts

  • Implement processes to monitor contract compliance

  • Develop and implement automated reporting solutions using data visualization tools to streamline data collection, analysis, and presentations

  • Create dashboards and visualizations to provide real-time insights into contract portfolio performance

  • Prepare and present regular contract-related reports to various stakeholders, translating complex data into actionable insights and recommendations.

We are seeking an experienced Senior Product Commercialisation Manager (Rich Media
& Display) to create profitable, high quality, relevant and compelling display and rich media led product solutions across Nine’s digital portfolio that drives revenue generation through the sales teams.

You will be responsible for delivering new market-leading solutions, embedding them within Nine’s broader product set and supporting the sales function in generating revenue from display and rich media.

Day to day you will:

• Identify opportunities to improve commercialisation of Nine’s digital assets through display and rich media led initiatives 
• Partner with a diverse set of stakeholders across Sales, Nine Powered, Campaign Operations, Pricing & Inventory and Editorial to design and manage the roll out for new display and rich media led products 
• Work with Trade Marketing to produce product-specific go-to-market materials and position them effectively in market
• Provide product ‘playbook’ specs and resource material into Powered and Trade Marketing to support their creation of go-to-market materials
• Partner with the Product team to develop commercially optimized products as the websites and apps in Nine’s portfolio are evolved
• Source, onboard and manage the commercial relationships with new rich media vendors to strengthen Nine’s rich media and display based offering where appropriate

Prospecting and lead generation

• Research and source opportunities, identify decision-makers, turn prospects into leads, and execute new engagements.
• Develop leads and continue engagement with prospective leads
• Call new potential prospects 
• Conduct regular competitor analysis
• Attend networking events to understand, engage and build new business opportunities 
• Stay up to date on trends and solutions and build thought leadership / consulting capabilities. 
• Leverage on contact network to meet and build a strong relationship with new business opportunities
• Send prospective emails to businesses
• Build, pipeline of prospects
• Build Strong relationships with our partner ecosystem to generate leads. 
• Assist in the organisation and execution of eWave marketing events. 

New opportunity management and closing

• Manage, qualify, and prioritise sales opportunities
• Prospect, consult and sell business solutions and services to prospective customers
• Develop strategic sales plans to target and sign new business.
• Create and contribute to the Sales Pitch in collaboration with the Delivery, Experience Services, Resource Management and Sales Department. 
• Work constructively with our internal teams to deliver winning proposals
• Create win-plans for active opportunities and execute 
• Managed and collaborate with the Sales Director and pre-sales to complete required RFPs 
• Update and maintain forecast 
• Maintain CRM and ensure prospect information is up to date and accurate

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

In this instrumental position, you'll help drive our creative department to new heights, collaborating closely with the Creative Director you'll ensure the seamless execution of projects. As the operational linchpin, you'll navigate the day-to-day intricacies of the studio, overseeing project timelines, resource allocation, and workflow optimisation.

This role is a unique blend of creativity, leadership, and meticulous project management, offering you the chance to help shape the visual identity of our brand while ensuring each project is delivered with precision, timeliness, and within budget. Join us in this dynamic opportunity to lead and inspire a creative team towards exceptional performance and the realisation of impactful visual stories.

Your Day to Day

• Oversee project coordination, keeping ongoing projects on schedule and within budget.
• Efficiently manage studio resources, including equipment, software, and materials.
• Support the creative team, fostering a positive and productive work environment.
• Manage and oversee the studio's budget, ensuring cost-effectiveness and profitability.
• Act as a liaison between the internal team and external agencies, facilitating effective communication.
• Ensure the quality of output meets company standards and client expectations.
• Plan and manage the studio's schedule, including project timelines, team availability, and deadlines.
• Assist in recruitment, providing training and orientation for new team members.
• Prepare regular reports on studio operations, including project status, budget usage, and team performance.
• Maintain a safe work environment by adhering to health and safety regulations and company policies.

Your Skills

• Degree in Business Management, Project Management, Graphic Design, Marketing, or related field.
• Minimum of 5 years' experience in a creative studio or agency environment, with at least 2 years in a management role.
• Proven track record of successfully managing creative projects from inception to completion.
• Proficiency in project management tools and software (e.g., Asana, Trello, or Microsoft Project).
• Strong leadership skills with experience in team management, motivation, and development.
• Excellent understanding of the creative process, including design, copywriting, and digital content production.
• Ability to work under pressure, managing multiple projects simultaneously in a fast-paced environment.
• Strong communication skills, both verbal and written, conveying project goals and timelines effectively.
• Experience in budget management and resource allocation.
• Keen eye for detail and commitment to delivering high-quality work.
• Knowledge of current trends in design, marketing, and advertising.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome, and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic, and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

About Us

Employment Hero is an Australian tech unicorn - valued at $2 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable time zone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

Reporting to the Head of Digital Engagement within the Customer Experience function, the Community Manager is responsible for building, engaging, and maintaining the online community around the Employment Hero platform. The communities will include both our business and end users.  The Community Manager will drive discussions, interactions, and ensure a positive and helpful environment for all users. 

The key focus for the role is to manage the execution of a successful community, driving engagement and ensuring  user questions are addressed, concerns and issues are resolved and both value realisation and customer satisfaction is high amongst members. In addition, this role will set the frameworks and processes to moderate user-generated content, enforce community guidelines and maintain a safe online space. 

Responsibilities

• Develop and execute strategies to grow and nurture our first online user community as a proof of concept and subsequently build out all wider user communities across Employment Hero user types and regions. 
• Initially moderate user-generated content and discussions (with subject matter support), ensuring adherence to community guidelines and maintaining a respectful and safe environment; subsequently building out the capability required to operate our communications in a customer centric and operationally efficient way. 
• Set up and drive engagement with users through appropriate channels to answer questions, provide assistance, and facilitate meaningful interactions including the set up of peer to peer servicing communities.
• Plan and coordinate community events, webinars, and user-focused initiatives to drive engagement and collaboration, leveraging and aligning with our Marketing Function’s delivery of the same. 
• Collaborate with cross-functional teams to gather user feedback, identify pain points, and advocate for user needs and preferences.
• Design and own the metrics to measure community value and performance, monitoring and reporting on engagement metrics and value to continually improve the community strategy. 
• Work with our Marketing function to ensure we have a calendar of relevant and engaging content such as blog posts, articles, and resources, to provide value to the community.
• Act as the voice of customers between the community and internal teams, communicating user feedback, suggestions, and concerns effectively.
• Monitor industry trends and competitive landscapes to identify opportunities for innovation within the community space.

Requirements

• Bachelor's degree in Marketing, Communication, Business, or a related field (or equivalent work experience).
• 5+ years of experience in community management, social media management, customer success or related roles preferably within the SaaS or technology sector.
• Proven track record of developing and launching a proof of concept and scaling proven concepts to thriving  business as usual channels and experiences, growing and engaging online communities and using analytics to track engagement and measure impact.
• Excellent written and verbal communication skills, with the ability to engage and connect with users effectively, develop and execute strategic community engagement plans.
• Experience in project and/or change management. 
• Previous experience in customer support or advocacy roles is an advantage.
• Previous team leadership is an advantage. 

Benefits

• Self, health, wealth and happiness programs.
• Remote first and flexible working arrangements.
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!).
• We set you up for success with the latest and greatest hardware, tools and tech.
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
• Social events to get to know your new colleagues.
• Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

* Raised $263M Series F round led by TCV October 2023

* Raised $181M achieving unicorn status February 2022

* LinkedIn Top 25 Startups 2021, ranked #2 in Australia

* The Australian Top 100 Innovators List 2021

* Raised $140M Series E round led by Insight Partners July 2021

* Raised $45M Series D round led by Seek 2021

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist - Human Capital Management Systems 2018

* HRD Gold Medalist - Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you*

• Do you possess excellent time management and organisational skills?
• Must have previous sales and administrative experience.
• Are you looking for a great career opportunity?

We are looking for an experienced Key Account Manager for our Hygiene division to join our team based in South East Queensland on a Permanent Full Time basis. This role will see you responsible for a portfolio of up to 100 high-dependency customers. You will be responsible for retaining and growing your Key Accounts Portfolio.

Your responsibilities will also include:

• Maintain monthly and quarterly reports for Key Account clients to align with contractual obligations
• On site customer engagement
• KPIs and forecasting 
• Provide support to customers with innovative products and services
• Provide a high level of support and develop positive relationships with customers and internal team members within Rentokil Initial
• Prepare quotes for customers
• Contribute to an environment that helps to develop the relationship and business flow between Operations, Key Accounts and Business Support functions

It is expected that you will have skills and experience including:

• Minimum 2 years experience in a sales position 
• Business and Service Industry Knowledge (Preferred)
• Excellent attention to detail and mathematical skills
• Good knowledge and skills in Google Suite
• The ability to work well under pressure and with changing priorities
• Excellent organisation and time management skills
• Excellent communication skills, both verbal and written
• Ability to deal with issues promptly and equitably
• Ability to work in a team and autonomously
• Ability to multi-task in a fast paced environment.

The successful candidate must be able to pass a Pre-employment medical, drug and alcohol screen as well as police and reference checks

Rentokil Initial provides services that protect people and enhance lives such as pest control, plants and washroom hygiene. We’re a government accredited learning organisation, so if you are career driven and want to progress, the good news is we like to promote from within. 

If you have the skills and experience to make an impact in this role, send your resume today by clicking the Apply button now.

This highly visible Senior Incident Manager role provides an exciting opportunity to join high performing, very experienced team of IT professionals. The team is focused on delivering value to our customers and enjoys a high level of autonomy.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Our IT Service Operations team are a passionate bunch, and we genuinely care about maximising the value and service we deliver to our clients. If you get a real kick out of positively impacting some of Australasia’s brightest organisations, read on!

Our offices are based in Canberra or Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

To be successful in this role, you will require Australian Citizenship due to customer requirements and existing Baseline or NV1 Clearances will be highly regarded.

What you’ll do

As a Senior Incident Manager, you will be responsible for ensuring that all Incidents are carefully managed. This includes collaboration and coordination across technical teams to ensure customer expectations are met, and information needs of decision makers are achieved. The role is outcome oriented and requires engagement with other process managers such as Event and Problem to ensure early identification and reduced likelihood of repeat incidents.

You will work closely with technical specialists across several technologies in a multi-vendor environment. Additionally, you will have responsibility for identification of improvement opportunities, including maintenance and improvement of Incident Management, policies, processes, and procedures, with a focus on continual service improvement.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

We are looking for someone who is proficient in leading efficient resolution of incidents using process to solve technical issues and develop a strong cross-functional team cooperation. You will need excellent interpersonal and stakeholder management skills, ITIL Foundation accreditation and a solid understanding of IT Service Management. You will have demonstratable experience as an Incident Manager in large and complex IT and business environments, preferably within managed services.

The following will be highly desirable:

• Extensive years of experience in the IT industry or bachelor's degree in IT
• Minimum ITIL v4 Foundation accreditation
• Current or recent experience in major incident management role
• Excellent communication & time management skills
• Meticulous attention to detail
• Ability to work well within a multi-geographical distributed and diverse team.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#LI-Hybrid

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

As our CRM Marketing Manager, you'll be the driving force behind our direct marketing channels, crucial to Koala's growth and customer connection. This role is a unique blend of strategy and execution, perfect for someone who thrives in a dynamic, fast-paced environment and is eager to make a substantial impact in the eCommerce landscape.

What key responsibilities does this role have @ Koala?

• CRM strategy: Develop and implement innovative CRM strategies, focusing on email, SMS, and referral programs to drive business growth and customer loyalty.
• Hands-on execution: Directly manage and optimise email and SMS automations and campaigns, aligning them with marketing plans, customer behaviors and preferences.
• Collaborative spirit: Work closely with digital production, data & analytics, customer service, and brand marketing teams to create seamless digital customer experiences.
• Creative problem-solving: Use your analytical skills to continuously refine our CRM approach, ensuring maximum engagement and revenue generation.
• Data-driven decision making: Regularly analyse customer funnels and campaign performance, leveraging data to drive strategic decisions.

Ideal background…

If you're passionate about creating meaningful customer experiences and eager to play a key role in a forward-thinking company, we'd love to hear from you. Together, let's redefine the future of furniture shopping and make a lasting impact on the planet.

• Creative problem-solver with a strong analytical mindset, capable of identifying and proactively addressing challenges.
• Experienced in CRM: 2-4 years in CRM. Adept at directing CRM strategy, while also being a hands-on, hard-working individual who thrives in a fast-paced environment. Experience with Klaviyo is a plus, but not mandatory.
• Results-oriented: Proven track record of using CRM strategies to significantly boost revenue and customer engagement.
• Ecommerce savvy: Deep understanding of DTC eCommerce, particularly in customer behaviour and purchase patterns.
• Storyteller at heart: Ability to weave brand narratives into campaigns, enhancing customer connection and retention.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

* Recruiters, sending you love and light, but we got this and won’t be accepting unsolicited CVs.

We are the biggest NERDS, we are SUPER FUN, and it’s no joke. Collaborating every day, we focus on numbers-based thinking that we know will deliver real, tangible, data-driven insights (none of the fluff, jargon, and guesswork you might see elsewhere) and we have a FUN time doing it all together.

Over 3 years, we’ve invested $1M+ into trying and testing every digital strategy to see what works and what doesn’t. It seems the rules to succeeding online are always changing, so every day our team is building new and intuitive tools to tackle the future of marketing.

We solve the digital world by turning to the numbers (real, hard evidence you can’t deny). And our clients turn to us, the Online Marketing Gurus (the nerds who know their stuff and get it done).

The Perks:

• Birthday leave

About OMG:

• We are one of AFR's Best Place to Work finalists!
• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 90+ employees in Sydney and Melbourne, 90+ in the Philippines, as well as USA, UAE and South Africa expansion ongoing. This was 30 employees 4 years ago!
• R&D investment, the forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact, we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
• OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.

OMG is an equal-opportunityy employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.

Don't take our word for it, hear it directly from our people: https://www.youtube.com/watch?v=G1iL_ykXl0U

• Grow and develop alongside Accucom, developing Industry relevant skills and technologies
• Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage
• Norwest location
• Previous MSP experience essential
  
  

Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking a Professional Service Desk Analyst to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud application and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.

Role Description:

The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients, and will be responsible for providing first contact with clients, supporting a a wide range of areas including infrastructure, cloud services, security, and networking where able, escalating where able. This role will offer a multitude of opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required.

Responsibilities:

• Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking.
• Engaging with clients in a professional manner in a clear and concise way.
• Following communication procedures and ensuring transparency throughout support / project process.
• Work with level 2+ engineers to resolve client issues in a timely and effective manner.
• Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Install, configure, and maintain infrastructure and cloud services for clients.
• Provide remote support and onsite support as required.
• Ensure that all work is performed in accordance with company policies, procedures, and quality standards.

The Successful candidate must display several of the following skills and technology proficiencies:

• 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider
• A current working with Children check
• Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365
• Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
• Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
• understanding of cloud technologies, including IaaS, and SaaS.
• Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

Why Work @ Accucom?

Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.

And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.

Only candidates with current working visas or permanent residents of Australia will be considered

Are you a dynamic operator looking to be a part of a well-known global company?

The opportunities are endless, we are offering an excellent salary package, job security as well many other perks of the job.

Rentokil is looking for a motivated organized Service Planner for our Hygiene Division with strong administrative and communication skills to join the team based in Tullamarine - Melbourne on a full-time basis.

The core responsibilities in this role include:

• Organization and scheduling of regular field service activities
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Ensure zones are regularly revised to ensure capacity, location, and sequence are the best fit for the operation in a holistic view to ensure a productive service zone for the technicians
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer inquiries/complaints on service and where required as well as arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relation to such items as the state of service, jobs, customer service history, specific technician productivity, and customer retention
• Maintain reporting spreadsheets within timeframes
• Make all necessary escalations to Local Service Managers and Operations Managers as required for the provision of quality service to our customers

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Solutions focused
• Strong computer skills
• Ability to give clear instructions
• Ability to build relationships and work well with others
• Ambition and desire to succeed
• Analytical thinking skills
• Strong collaboration skills
• Strong time management skills
• Problem-solving mindset
• Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

About Us -

Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia, and the Pacific. The company has some 34,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company.

Employee Testimonials -

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

Local Service Manager

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

Newcastle

Love getting out on the road, solving problems on your feet and meeting new people? A role as a pest control technician with Rentokil Initial could be what you’re looking for.

As a pest control technician, you’ll be responsible for working with commercial and residential customers to keep their premises pest-free.

So, if you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Rentokil Initial team:

• Working for the world’s largest pest control company
• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid manual Australian driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks

• Experience working independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both verbally and in writing
• Confident using a mobile phone service app/tablet
• Manage, maintain and build upon client relationships

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

Local Service Manager

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, leading teams, and creating a meeting place in their communities.

• Grow a successful business: drive sales leveraging your business acumen, efficiency and problem solving skills

• Our store leaders act like owners. They run their store as though it belongs to them - from developing their team, managing daily operations, creating connections to owning the financial performance

• Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

• This role is a 'hands on' and develops your leadership experience, coaching skills, coffee passion and business acumen

• Our Managers delight and uplift customers through a human connection, engaging with customers and staff and leading by example

About You

• Previous experience in store leadership roles ideally within the retail or hospitality industries

• Exposure to managing store operations and driving financial success

• Previous exposure to rostering, P&L reports and budgets

• An ability to develop teams and evoke a positive and fun working environment 

Our Partner Promise & Benefits

• 12 week fully paid training program with ongoing 1:1 mentoring and a tailored career pathway

• Participate in our Store Leaders Incentive/Bonus Program

• Receive free coffee, discounts on shift and at all of our Starbucks Australia stores

• Enjoy the security of a permanent role with good work-life balance, a rotating roster and flexibility

• Develop your leadership skills - opportunities to open new stores or become a management trainer

• Grow and develop your passion for coffee - become a coffee master!

Join us

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Inspire with every cup. Explore our opportunities and learn more about becoming a partner. Apply now!

Come and discover the opportunity to join our Metalcorp business in our Morwell team as the Branch Manager. Metalcorp is a leading rural Australian steel distributor, supplying brands for the land through our branches and stockists across Australia.

Our Morwell business makes a significant contribution to our Victorian state business plan and is key to the longer term strategy in realising growth in the rural and infrastructure sectors. With a number of sustainability projects being implemented in the region, the potential for market expansion is high and this role is an opportunity for you to strengthen your commercial management experience whilst you lead a successful, cross-functional team.

This is a unique opportunity for a motivated, strategic leader to take the reigns in a business that is set for growth and a role in which there is ample opportunity to make your mark. This is a key leadership role in our national business.

When you work for Metalcorp you will enjoy a competitive salary package including, car (tool of trade or car allowance), laptop, phone and participation in our annual profit share program (bonus). 

What Will You Do?

Leading a cross-functional team spanning sales, customer service and warehousing, you will:

• inspire and lead the delivery of the branch business plan and budget: continue to develop, implement, and oversee a commercially astute business plan, striving to exceed volume, margin and profit targets
• develop Metalcorp’s market share and build meaningful customer relationships: identify new business growth opportunities and continue to grow collaborative partnerships with our existing customers that will strengthen the future of the Morwell business
• set business objectives and operating standards: establish and communicate clear objectives and work standards, sharing and celebrating progress 
• foster an inclusive high-performing team: coach and motivate your team to ensure high capability, performance and engagement levels
• achieve optimal safety and operational outcomes: ensure effective processes and procedures are in place to keep our people safe and the site compliant with relevant acts, legislation and business policies

More About You

As an innovate business leader who is exceptional at building strong commercial relationships whilst managing a diverse team, you will have:

• demonstrated ability build meaningful customer solutions that deliver measurable outcomes for customer and the business
• an ability to lead, engage and develop an inclusive high-performing team
• success in identifying and driving improvement initiatives that have had strong commercial outcomes
• the ability to build constructive partnerships with internal peers and functions 
• a proven ability to make sound decisions based on the business's commercial interests
• good understanding of P&L and it’s impact on business

As we continue to go from strength to strength, each and every day, you have the opportunity to:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, you are our strength, and we don’t say that lightly. We want you to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving our 5 sustainability outcomes that matter most to our communities, including action on climate and our 2050 net zero goal.

Together we can make a world of difference.

Applications close Monday February 5th, 2024

We are looking for an experienced Assistant Restaurant Manager to join our Beenleigh Team!! 

As an Assistant Restaurant Manager you will work alongside the Restaurant Manager to ensure the smooth running of the store and its employees.

The Job involves:

• Opening and closing the store
• Supervising and management employees including juniors
• Training and Development of all staff to achieve outstanding results
• Conducting performance evaluations
• Trialing and training new employees
• Monitoring store performance and meeting KPI's
• Rostering, inventory, ordering and reporting
• Handling customer complaints and concerns
• Running a drive-thru service
• Food Preparation including deep fryer/grill use
• Cash handling and register operation
• Cleaning and maintaining the store