Responsibilities:

Oversee all aspects of the customer service department, ensuring the team provides prompt and courteous assistance to clients throughout the export process.
Develop and implement strategies to enhance customer satisfaction and loyalty, including implementing feedback mechanisms and resolving customer complaints effectively.
Establish and maintain service level agreements (SLAs) to ensure timely response and resolution of customer inquiries and issues.
Collaborate with other departments, including sales, operations, and logistics, to streamline processes and improve the overall customer experience.
Analyse customer service metrics and trends to identify areas for improvement and implement actionable solutions.
Stay up-to-date with industry trends and best practices in customer service management, incorporating new techniques and technologies as appropriate.

Requirements:

Proven experience in a customer service management role for a minimum of 2 Years.
Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
Excellent problem-solving and decision-making abilities, with a focus on delivering solutions that exceed customer expectations.
Proficiency in customer relationship management (CRM) software and other relevant tools.
Ability to prioritise tasks and manage multiple projects simultaneously in a fast-paced environment.
Knowledge of export regulations and procedures is desirable but not required.
Bachelor's and or Master's degree in business administration or a related field is preferred.

Benefits:

Competitive salary package.
Comprehensive health insurance and other benefits package.
Opportunities for career advancement and professional development.
Supportive management team committed to your success.

How to Apply: If you're ready to take the next step in your career and join a dynamic team dedicated to excellence, please submit your resume and cover letter outlining your relevant experience and why you're the perfect fit for this role at Agile Auto Exports Pty Ltd.

About the Organisation
Mister Minit started from humble beginnings in 1957 when they launched their first 'Heel Bar' in a Brussels department store in Belgium. The fashion of the day was stiletto heels that broke by the thousands on the cobblestone streets.

In 1967 they established operations in Australia and have since grown to 350+ stores across Australia and New Zealand, Singapore and Malaysia excelling in the services of Shoe Repair, Key Cutting, Engraving and Watch Service.

Mister Minit's future will be continually driven by their vision 'By fixing people's problems we will be the most trusted brand in households and personal services throughout Asia and the Pacific.
We are currently looking for an experience Shop Manager to oversee two of our stores in Perth

Reporting to the Area Manager, the primary responsibilities are:
• Maintaining key relationships with Area Manager, Support office team, Retail Center Managements & other stores within the retail centers.
• Interviewing and selection of shop members and supervisors.
• Rostering including all breaks in accordance with company policy.
• Overseeing the performance and quality of services provided by each shop members.
• Reviewing the sales performance of shop(s) services and product turnover volume – Recommend and undertake repricing valuation or further promote & market underperforming services and products in accordance with market sentiment and profit margins.
• Reporting and recommend sales and marketing initiatives.
• Recommend staffing and seasonal promotional budget.
• Monitor inventory and supplies to ensure each shop do not undergo any shortages.
• Liaising with suppliers and Franchise office for stock ordering and any relevant matters.
• Ensure all shop members are aware and in compliance to occupational health and safety regulation as well as Mister Minit’s internal workplace safety and procedure policies.
• Dealing with escalated customer queries and complaints.

As when required:
• Coaching and support for incoming & new franchise owners to achieve overall financial targets and operating standards in accordance with Mister Minit’s Company Policies and Procedures
• Customer service providing sales and quotation to customers.
• Undertake shop services as when other shop members are occupied.

Requirements:
• Qualification – Diploma of Business / Management or higher.
• Relevant experience – Minimum 3 years retail management.
• Track record of leadership and management skills is required.
• At least one trade knowledge and experience of our provided services is highly preferred

This newly created position, Clinical Manager - Agency Workforce , has been designed to support the clinical, educational and operational requirements of Tasmania's largest nursing agencies, Nurseline and Pulse Nursing Employment. With over 20 years of experience providing agency nurses to the acute hospital, aged care and community sectors, we have developed a strong reputation for employing only the most suitable and qualified on-hired and permanent nurses. The Clinical Manager - Agency Workforce will provide Nursing and Pulse Nursing Employments' nurses with the highest level of clinical support and education to ensure contemporary healthcare practices remain the bedrock of our operation. They will work closely with the State Nursing Manager to ensure our nurses continue to meet the highest level of clinical expertise and demonstrate the required levels of clinical practice. They will provide in-field preceptorship support to graduates, the transitioning or newly arrived overseas nurses. They will work closely with our clients Nursing Unit Manager and Facility Managers to ensure our agency nurses have the same opportunities for induction and ongoing educational support as a client-employed nurse. To be consider for the role, the Clinical Manager - Agency Workforce , will be able to demonstrate:

Effective clinical governance and leadership in a past acute and aged care environment
Past mentoring support of a nursing workforce to ensure high standards of clinical performance and outcomes are achieved
Prior experience working with Facility or Nursing Unit Managers, medical practitioners, allied health professionals and community services to ensure optimal service delivery.
Insights to the training and educational requirements of an agency workforce and the engagement of appropriate delivery partners
The ability to undertake clinical evaluations and performance reviews
Sound understanding of clinical care documentation and systems
An adherence to WHS legislation and monitoring of safe work environments
A contemporary approach to injury and risk mitigation

Essential

5+ years of clinical experience
Registered Nurse with current and applicable registration with the Nursing and Midwifery Board of Australia (AHPRA).
Practical application of the Aged Care Act 1997 and the Quality-of-Care Principles 2014 to the clinical area of nursing and personal care
Excellence communication and judgement
Unrestricted drivers licence as statewide travel is required

This role is being offered as a full-time permanent opportunity and could be based in either Launceston or Hobart. Depending on support requirements, some out of normal hours will be required as well as the need for regular statewide travel. All applicants must provide a one-page Covering Letter outlining their past experience and alignment to role. A Position Description will be available to interested applicants. Should you like to know more about how you could contribute to the Nurseline and Pulse Nursing Employment agency nursing team, please reach out to Nick Prokopiec on 0419 425 168 or [email protected] Please click here to apply.

Field Service Forklift Technician Strong Financially Stable Company Highly Autonomous Role A culture that's designed to help you grow. About TMHA: Toyota Material Handling Australia (TMHA) is Australia's number one forklift company and is the exclusive Australian retailer for Toyota Industrial Equipment. We pride ourselves for being a strong, family orientated, financially secure business with a great future and prime focus on the development of our people. About the Role: Toyota Material Handling Australia (TMHA) are currently seeking a Field Service Technician to support our  Launceston branch. In this role you will carry out breakdown / repairs / routine maintenance on all types of material handling equipment. Key Duties & Responsibilities: Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs in a timely manner. Maintain professional level of customer service with all TMHA clients and customers. Ability to maintain accurate records of job sheets, timesheets and any other administrative components. Qualifications, Requirements & Skills: Current Driver's licence. Relevant trade qualification (Forklift Mechanic, Automotive Electrician/Light Vehicle Mechanic, Heavy Vehicle, Plant, Diesel Mechanic). Forklift Licence & LPG Certificate would be an advantage but not essential.  Can Demonstrate: Strong work ethic and self-motivation. Well-developed mechanical aptitude. Good time management skills with the ability to work independently. Good oral and written communication skills. Previous experience in a similar role in an associated industry. (desirable) Willingness to participate in training programs to increase your product knowledge and understanding of procedures, safe work practices, statutory responsibilities and licensing requirements. Commitment to maintaining safe work practices.  TMHA…

Click here to view more detail / apply for Field Service Forklift Technician

We are looking for a dynamic and results-driven professional to join us as Account Manager in Tasmania.

Highgate Group is a leading supplier of packaging and processing consumables to meat processors and food manufacturers across Australia.

We are seeking an experienced Key Account Manager to join our fast-paced, growing team. In this exciting role, you will build relationships and grow sales with existing and new customers across Tasmania.  

Responsibilities:

• Manage and grow existing key accounts across Tasmania.
• Conduct face-to-face meetings 3-4 days a week.
• Proactive telephone calls to generate and follow up sales opportunities and close deals.
• Discover customer pain points and present best suited tailored solutions.
• Passionately promote Highgate Group’s products and solutions at every opportunity.
• Demonstrate a driven and pleasantly persistent attitude, whilst upholding company core values and standards.
• Work closely with the internal sales team and business development managers.
• Maintain and update information regularly in the company CRM system.
• Work autonomously with a self-motivated and determined approach, collaborating effectively inside and outside the organization, meeting attendance requirements, and producing quality work and results.

• Minimum 3-5 years in a similar role, demonstrating strong sales skills.
• Trustworthy and professional, with a positive can-do attitude.
• Team player with strong work ethic and self-motivation.
• Strategic sales approach, with the hunger to grow customer spend and maintain margins.
• Ability to listen and understand customer needs and requirements.
• Consistent record of exceeding sales targets and KPI's.
• Excellent organisational and time management skills.
• Attention to detail and accuracy, with excellent presentation and communication.
• Outstanding ability to work autonomously with a proven track record in remote capacities.
• Current driver’s licence with a good record.

What’s in it for you?

• Training Programs: Extensive product training to commence with in our Devonport and Melbourne office.
• Attractive base salary with a rewarding bonus program.
• Long-term career in a safe, secure and growing industry.
• Work together with a young, passionate, and energetic team.
• A welcoming team where the contributions of every team member are truly valued.
• Company Vehicle + Fuel Card + Laptop + Phone + Uniform provided

 

This is a sales team like no other, and we offer an attractive salary package to the right person.

You will be provided on-the-job training, but you'll need to be a fast learner with great sales and relationship skills and have a passionate, positive attitude.

If you are seeking a challenging yet rewarding opportunity and possess the necessary skills and experience, we invite you to join our dynamic sales team at Highgate.

 

Note – As part of our hiring process, successful candidates will be required to complete a short video questionnaire, an online skills assessment, and pre-employment medical. Only shortlisted applicants will be contacted.

No agencies please.

• Business Development and Account Management within multiple market segments focusing on increasing demand and conversion.
• Implementation of personal sales call plan program with regular follow up on effectiveness, change where appropriate to respond to market business needs
• Conduct Market Research to source new business
• Proactively selling Accor products and services
• Maintain effective communication with the Director of Commercial providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities
• Liaise with Accor National Sales to ensure hotels has access to key accounts and maximise any sales opportunities.
• Assist in developing sales strategies across market segments and implement and monitor effectiveness of same.
• Develop and maintain relationships with third party partners
• Participate and represent hotel at key industry / trade events that will ensure an appropriate return on investment.
• Have a complete understanding of the Hotel’s sales vision, its products, services, and rate structure to fulfil business objectives. 
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Ensure penetration of existing accounts to establish greater awareness of hotel and group products/series to maximize sales opportunities.
• Identify and convert sales leads into new business opportunities.

Employment Field Manager
About the role
KEEN is seeking a dynamic person to drive the next stage of growth in Tasmania. We are seeking an individual who brings the skills, motivation and demonstrated capability to change people’s lives through meaningful employment. The role will involve business development, employee management, recruitment, and managing all stakeholder relationships.

Company Profile

KEEN Partners is a Tasmanian company whose owners have over 180 years of experience, and its mission is to grow people, with industry, for industry.  Key drivers for KEEN Partners are it values, Safety, Integrity, Growth, Multiformity, & Accountability (SIGMA).

Selection Criteria

Required:

Demonstrated track record in people centric business growth.
Emotionally intelligent.
Recruitment Skills.
Conflict resolution / negotiation.
Excellent communication skills.
Great time management and prioritisation skills.
Able to juggle multiple tasks.
Performance management experience.
Microsoft Office skills.

Desirable:

Group Training (GTO) Experience.
Previous experience with managing up to 30 people.
Experience in large business networks.
Registered Training Organisation (RTO) experience.

Salary package includes a car and potential bonuses for achievement of key performance indicators (KPI’s).  Manager may be required to work outside of normal business hours from time to time.

Applicant will need to undergo a pre-employment medical.

Applying for this position will redirect you to our website, please click on the link "Now Recruiting" to register and upload your resume.

Hi, we’re Ampol. We are powered by our people! We're reinventing the freedom of convenience and as the face of our future, our retail leaders leverage their experience to coach and support our retail teams.  Building their customer service and operational skills and teaching them what it takes to represent the Ampol brand.  We are proud to be recognised as an employer of choice for women by WORK180 and are winners of an Employer Brand award through LinkedIn. Check out one of our key leader's career stories, supported by Ampol. 7 Leadership tips for women in male-dominated fields - WORK180 Duties and Responsibilities: Creating the best one stop shop convenience experience for our customers Overseeing the running of the BOOST Driving profitability and minimising costs, expenses and waste Managing competing priorities in a fast-paced, compliance-focused environment Turning our convenience retail strategy into a reality Must have good availability & have willingness to work weekends and overnights when required! We will provide you with: Offering access to world-class training. Career progression, competitive pay and incentive schemes. Be part of a diverse and inclusive workforce. Recruitment process... In terms of next steps, if you are successful in progressing within the recruitment process you will be asked to complete an online video interview. You will receive an email from HireVue with the details and instructions on how to complete. We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol. Interested in starting a career with us that could take you places? We’d love to hear from you. At Ampol we encourage vaccination against Covid-19 as an effective measure in helping to protect our people and our communities.

Click here to view more detail / apply for Assistant Store Manager - Pheasants Nest South

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. 
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

Randstad are currently seeking professionals to join one of Australia's largest banks within their Contact Centre team at Bedford Park with a start date of the 4th of March 2024.
The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:

Manage inquiries for existing customers relating to customers mortgages
Act with urgency and respond to customer queries in a empathetic and professional matter
Dealing with hardship calls and coming up with solutions
Always look for new opportunities to delight our customers
Contributing to the development and continuous improvement of customer experience


The ideal candidate will have:

A strong background in handling difficult calls or customers
High level of empathy and resilience
Professionalism and empathy when handling inbound and outbound calls
Proven examples of strong customer focus and dispute resolution
Possess high degree of attention to detail and accuracy
Ability to work a rotating roster between the hours of 8am-8pm Monday- Saturday

Benefits:

A great pay rate of $36.30 p/h
Enjoy the convenience of working close to home at Bedford Park with onsite parking
An exciting opportunity to work within one Australia's largest banking institutes
This organisation offers extensive and thorough training programs which aid staff learning and development
Full-time hours provided, casual 9 month assignment with view to transition to permanent if you are the right fit for the role
Multiple exciting benefits and discounts that come with working for a Big 4 Bank!

Applications:
If you feel your skills match the above criteria, please attention your CV in MS Word format to Emily Bridgland and call 08 8468 8056, then click APPLY now! Please note only short listed candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us at the Ibis Styles Hobart!

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, valet parking, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

Franquette Crêperie located in Bowral in the heart of the Southern Highlands, is seeking a talented and experienced Restaurant Manager to lead our front of house team and elevate our authentic French crêpe experience.

About Us:

Franquette Creperie opened in October 2023 and has fast become a local favourite and tourist destination. We trade for breakfast lunch and dinner 7 days, serving authentic French galettes and crêpes, are fully licensed and offer BYO.

Responsibilities:

Managing and coordinating all aspects of daily restaurant operations, including staffing, scheduling, and customer service.
Ensuring a seamless and positive dining experience for guests, maintaining high standards of service and hospitality.
Monitoring and maintaining inventory levels, controlling costs, and implementing cost-effective measures.
Implementing and enforcing health and safety standards, including food safety and sanitation protocols.
Developing and implementing strategies to optimise restaurant performance and enhance customer satisfaction.

Requirements:

Proven experience as a Restaurant Manager or similar role within the hospitality industry.
Strong leadership and organisational skills with the ability to motivate and manage a diverse team.
Excellent communication and interpersonal skills to foster a positive and collaborative work environment.
A deep understanding of restaurant operations, including inventory management and cost control.
Passion for delivering exceptional customer service and creating memorable dining experiences.
Knowledge of relevant health and safety regulations and a commitment to maintaining high standards.

What we Offer:

Competitive salary of $70,000 - $85,000 + superannuation.
Opportunities for professional development and career growth.
A supportive and friendly working environment.
The chance to make a significant impact on a new and thriving venture.

How to Apply:

Please submit your resume and a cover letter detailing your experience and vision to [email protected]. Please note applications without a covering letter will not be considered.