As an HR Manager at Gameloft Brisbane, you’ll join a team dedicated to helping our games teams create amazing products for our community. As part of the leadership team, you will collaborate closely with the Studio Manager and peers, providing expert advice and support across all HR-related areas.

Your duties as HR Manager will include among others:

• Work with the Leadership team to set goals, create people management strategies, and boost team engagement.
• Give HR advice on company policies, performance, benefits and evolutions.
• Attend workshops and monthly HR meetings with HQ and the SEA team to discuss HR plans and policy updates.
• Manage the Talent Acquisition Partner and HR Business Partner of the studio.
• Promote learning and development across the studio and encourage a culture of continuous growth.
• Help build the Gameloft brand by working with education partners and improving the Employee Value Proposition.
• Oversee HR projects like health initiatives and company events, with support from a Communication Specialist.
• Collaborate with industry partners like IGEA and Screen QLD.
• Support and encourage a positive and open company culture.

The Bid Manager is responsible for leading a global team of bid coordinators to deliver high-quality, competitive submissions and client engagement content. This role focuses on ensuring design excellence, efficient bid processes, and effective resource management while driving continuous improvement across the business. Reporting to the Sector Operations Leader and the Head of Clients and Future Business, the Bid Manager collaborates with key stakeholders to strengthen Hassell’s ability to win impactful projects through distinctive and innovative bids.

The ideal candidate will bring creativity, exceptional organisational skills, and the ability to manage priorities and expectations across a fast-paced, global environment.

Scope of Position

Manages distribution product for the branch. The distribution manager seeks new distribution services opportunities and cooperates with sales to turn new opportunities into profitable business.

Major Duties and Responsibilities

• Sales activities, Preparing Scope & Rates
• Preparation and implementation of the SOP
• Customer retention
• Operational, training and other activities
• Provide necessary information to accounting to produce monthly client P&L

Our Pact Packaging division is pioneering a whole of product lifecycle approach to sustainable packaging solutions.  

Partnering with global brands to local producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. 

Job Description

As the Manufacturing Manager at our Blacktown Dairy and Beverage site with a highly engaged team of around 30 across 3 shifts, you will own and drive value through the significant levers of safety, people, quality, efficiency, and cost.  

 With your leadership capability to “get things done” safely and effectively, you will uplift capability across the site to ensure and embed a culture of continuous improvement whilst maintaining the highest safety standards.

With a proven ability to inspire, develop and transform a strong tenured team, you will drive operational improvements across the site acting as the catalyst for change.

Your key responsibilities will be to:

• Demonstrate genuine safety-first leadership, leading by example and ensuring that all Company policies, procedures, and processes are adhered to, understood, and practiced
• Develop front line capabilities, continuous improvement and foster Lean manufacturing practises to achieve high performance
• Setting the overall strategy and standards for best to improve efficiency minimise production downtime
• Manage daily and weekly production schedule for achieving optimum production efficiencies and DIFOT
• Work closely with Quality/Supply Chain and Engineering to optimise production performance and ensuring operational excellence in all areas of production
• Provide leadership, coaching, support, and performance management
• Ensure all ISO, HACCP and GMP standards and practices are achieved.

Your skills and experience

• Visible belief and demonstrated leadership in driving a Zero Harm culture
•  knowledge of Lean manufacturing techniques
• Working background in manufacturing environment, which embraces operational excellence
• Strong problem solving and analytical skills
• Strong & effective communication skills to lead and inspire the operations team.
• Proven background in continuous Improvement and change management experience
• Outstanding aptitude to communicate with a wide range of people coupled with coaching & development skills.
• Be outcomes focused with the ability to balance production, safety, and resources

Job Description:

We are currently seeking an experienced Service Manager to join our team in Mid North SA and Adelaide North region.  In this role, you will be responsible for the delivery and profitability of Workforce Australia contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of Workforce Australia consultants within your designated area, as well as all relevant KPI measures. This role will involve overlooking multiple sites which may include: Gawler, Two Wells, Nuriootpa & Clare.

Key Responsibilities:

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
• Establish and communicate clear direction for the effective operations of all locations / Regions, set objectives and priorities, promote effective teamwork and innovative solutions.
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
• Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
• Ensure placement rates are achieved across all locations / Regions in line with approved Workforce Australia budget.
• Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.

About the Role

An opportunity has become available for a results-driven and motivated sales professional to join our like-minded sales team. Reporting to the Sales Manager, you will be responsible for achieving and exceeding set budgets by maintaining existing clients and building new business through our materials handling and warehouse solutions.

Responsibilities & Duties

• Effectively manage a defined territory and client base.
• Identify new rentals and sales opportunities with a view to secure their business.
• Professionally execute a minimum number of product demonstrations per month.
• Ensure all customers receive prompt and professional service when responding to enquiries.
• Conduct face to face contact calls with customers on a weekly basis.
• Achieve a monthly minimum order intake and ensure sales and gross profit targets are met.

Skills & Experience

To be successful in this role you will have an enthusiastic can-do attitude, a high-energy approach, fast learning skills and motivation to succeed. You will also need superior organisational skills, be a first-class communicator (both written and oral) and be adept at influencing and negotiation. Enthusiastic sales people with a view to advance their careers and fast track their earning potential that meet the above criteria should apply.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. 

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Who we are 

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. 

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. 

We are expanding our Sales team!  

Due to growth, we have a number of opportunities for results-driven Sales professionals to join our high performing New Business team. The Business Development Manager role will play an important role in helping us grow our footprint across Australia and have substantial commercial and operational impact on business’ supply chains. You will be immersed in a vibrant and fast-paced culture, working with some brilliant individuals, and receive generous earnings with our uncapped commission scheme. 

The ideal candidates will have experience in the logistics and supply chain industry looking to move into the sales space or have experience in sales with a strong background in lead generation, building robust pipelines and supporting in securing new business opportunities.

• Strategically identify new opportunities, developing call cycles and thoroughly qualifying leads & sales opportunities 

• Develop and maintain a multi-sector pipeline of new business opportunities and ensure ongoing management of your opportunity pipeline

• Deliver an exceptional sales process from lead generation to onboarding, with management support for closing complex opportunities 

• Ensure cross-functional knowledge of the efm operating model, offering a truly tailored solution to each prospective customer 

• Involvement in the onboarding of new customers to ensure smooth transition for all 

• Work closely and effectively with a range of departments and stakeholders  
   

What we’re looking for: 

• 1 - 2 years’ work experience in a comparable sales role or in logistics and supply chain management 

• Genuine passion for Sales and curiosity of business models, processes and workflows​ 

• Experience within a fast-paced and complex business environment 

• Proven success in sales and meeting KPI targets 

• Ability to work autonomously and get involved with all aspects of the business 

• Self-motivated and a natural drive to be your best and reap the rewards 

• Problem-solving skills – willing to challenge the status quo​ 

• Analytical with a strong commercial acumen​ 

• Confident communicator – written and verbal 

Why join efm Logistics?

• Attractive remuneration scheme, with uncapped earning potential. 

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression 

• A dynamic and empowering culture, where we challenge each other to do it better 

• An opportunity to be part of an industry leader 

• Modern office space and technology 

• Company functions and team building activities, taking the time to connect with each other 

• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally 

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Seeking an experienced and motivated GP Relationship Manager to develop new and strengthen existing partnerships between our practices, visiting the General Practitioner and medical specialists’ community in the Melbourne metropolitan area.

As part of the Scope Healthcare network, you will be an integral member of the Marketing and Business Development Team, acting as the key point of contact for GPs, and other health professionals to drive growth through the promotion of our services, navigating access to services and improving communication between our practices, the specialists we work with, and primary care.

As the GP Relationship Manager, your responsibilities will include, but not limited to:

• Leading a culture of excellence in customer service with doctors, practice managers, internal and external stakeholders.
• Clear, relevant and regular interaction with key General Practices to build relationships and promote our service offerings and specialists.
• Maintaining comprehensive records of daily activities and progress.
• Daily activity reporting including measurement against the agreed KPIs, linked specifically to GP engagement, sales, and the number of referrals, which includes providing insight into the effectiveness of existing referral growth strategies, defining new opportunities and identifying & targeting prevailing gaps in the market.
• Working closely with the Marketing & Business Development Manager to align GPs and community relationships with the business plans and service development.
• Developing targeted referral growth activity plans for newly accredited, growing and established GPs & specialists.
• Liaising with the Marketing & Business Development Manager, providing stakeholder feedback and highlighting opportunities for service improvement.
• Developing a robust annual GP engagement calendar, including accredited education meetings, practice lunches and “meet and greet” networking sessions.
• Participating in the development, implementation and evaluation of the Marketing Strategic Plan.
• Acting as a liaison between GPs/specialists and Scope Healthcare to promote the Scope Healthcare profile.
• Identifying and participating in continuous quality improvement opportunities.
• Organising, overseeing operations, participating and attending corporate events, product launches, exhibitions, trade expos, photo-shoots, press releases, etc.
• Preparing marketing materials and/or referral pads and sending to the practice that has requested it.
• Ensuring that each practice is updated with our latest template of Medical Director, Best Practice & Zedmed.
• Analysing, identifying and visiting low sales/referral suburbs/practices/GPs to maximise sales, and the number of referrals.
• Constantly reviewing continuous improvement opportunities & processes and examining niche markets, for marketing expansion and business development.

• Well-developed computer skills, including MS Office (Outlook, Word, Excel, PowerPoint, Teams), Adobe Creative Suite, RxTro, Microsoft SharePoint, and Health Track.
• Familiarity with CRM and data analysis tools.
• Excellent written, verbal communication and negotiation skills.
• Post graduate qualifications in marketing, management, business, or similar (desirable).
• Successful sales background, with previous experience working in a similar role in healthcare, pharmaceutical or medical device industry.
• Strong customer focused mindset and displaying a “can do and will do” attitude.
• Ability to work independently as well as across multi-disciplinary work environments.
• Results driven with excellent time management and planning skills and the ability to managing competing priorities.
• Punctual to work, GP lunches, and to all meetings; articulate, well-presented and professional.
• Efficient route planning, effective scheduling and coverage at least two weeks in advance.
• Full Australian Drivers licence and own a vehicle.

Would you like to know more?

For a confidential discussion, please contact Nicholas Wong at [email protected] or 1800 202 111 / EXT 272.

Why Scope Healthcare?

Scope Healthcare is an Australian public company focused on being a leading provider of Specialist Medical Diagnostic and Consulting Services. We provide cardiac and sleep & respiratory diagnostic services, employing a team of highly qualified specialists, sonographers and technicians. Our commitment to using the latest technology ensures that each diagnosis is both accurate and efficiently communicated. This ensures prompt delivery of results to GPs, facilitating timely and personalised patient care.

Applications Close: 20 January 2025

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Reporting to the Banquet Manager and Food & Beverage Manager you will have the autonomy to make decisions, run the department and lead a great team of people. 

As our Assistant Manager C&E Ops, you main duties and responsibilities are included but not limited to:

• Oversee the daily operation of the Banquet Operations department in conjunction with the Food & Beverage team, Kitchen team and our C&E sales team
• Ensure that each function is set up according to the Banquet Event Order
• Deliver catering to the standards outlined on the Banquet Event Order
• Effectively complete onboarding and training of new staff 

About CloudTech Group

CloudTech Group stands at the forefront of technological innovation, developing cutting-edge products that seamlessly integrate fintech, web3, and cryptocurrency technologies.

Position Overview

We're seeking an experienced financial leader to oversee our end-to-end financial operations. This role combines strategic financial leadership with hands-on operational management, requiring high-level vision and detailed execution capabilities.

Responsibilities:

• Drive financial operations strategy and digital transformation initiatives
• Develop and maintain comprehensive accounting policies and procedures
• Lead cost control measures and working capital optimization
• Oversee daily financial operations, including journal entries and reconciliations
• Monitor cash flow and maintain general ledger integrity
• Lead preparation and analysis of financial statements
• Develop insightful financial commentary and presentations
• Lead annual financial statement preparation and audit process

• Experience in currency exchange or cryptocurrency exchange is required
• CPA or CA qualification is a plus
• 6+ years of experience in financial operations and team management
• Strong understanding of accounting principles and financial reporting
• Proven track record in process improvement and systems optimization

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, leading teams, and creating a meeting place in their communities.

• Grow a successful business: drive sales leveraging your business acumen, efficiency and problem solving skills

• Our store leaders act like owners. They run their store as though it belongs to them - from developing their team, managing daily operations, creating connections to owning the financial performance

• Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

• This role is a 'hands on' and develops your leadership experience, coaching skills, coffee passion and business acumen

• Our Managers delight and uplift customers through a human connection, engaging with customers and staff and leading by example

About You

• Previous experience in store leadership roles ideally within the retail or hospitality industries

• Exposure to managing store operations and driving financial success

• Previous exposure to rostering, P&L reports and budgets

• An ability to develop teams and evoke a positive and fun working environment 

Our Partner Promise & Benefits

• Fully paid training program with ongoing 1:1 mentoring and a tailored career pathway

• Participate in our Store Leaders Incentive/Bonus Program

• Receive free coffee, discounts on shift and at all of our Starbucks Australia stores

• Enjoy the security of a permanent role with good work-life balance, a rotating roster and flexibility

• Develop your leadership skills - opportunities to open new stores or become a management trainer

• Grow and develop your passion for coffee - become a coffee master!

• Weekend & Public Holiday allowances!

Join us

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Inspire with every cup. Explore our opportunities and learn more about becoming a partner. Apply now! 

Next steps will involve uploading your CV and filling in your details. Following this, you will receive an email from Sapia.ai inviting you to complete a written chat interview.

We are obsessed with a person who loves to be part of a high energy, fun and fast paced team. In this role, you will be responsible for overseeing the planning, coordination, and execution of banquets and special events within our organization. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of these events and the satisfaction of our guests.

Duties and Responsibility ; 

• To organize and control the day-to-day operation of the function facilities of the Hotel.
• To assist with performance evaluations for all staff.
• Assist the Conference & Events Manager in rostering staff to meet function needs whilst managing labor costs.
• To assist the Conference & Events Operations Manager with Forecasting.
• Assist the Manager to prepare accounts ensuring accurate charges are posted on a timely basis.
• To ensure that constant and updated communications are maintained and that all relevant departments are aware of their responsibilities in association with the function activities on a daily basis.
• To be responsible for smooth, efficient and courteous service to the guest during functions.
• To ensure that all function rooms are set up as per function sheets.
• Ensure that the function sheets are fully understood by all function staff. Ensure that the function sheet is the most up to date.
• Assists the Conference & Events Operations Manager with the training and development of all function staff. Maintains a detailed training log.
• Liaise closely with the kitchen managers regarding the activities of the day with particular emphasis on final numbers, menu changes, food service times etc.
• Ensure all staff are fully conversant with the activity of the day including type of food and beverage being served, consumption limit, beverage packages and charging procedures.
• Follow up on all guest comments, requests and complaints and inform the Conference and Events Operations Manager of all such matters.
• On a constant daily basis liaise closely with the Conference & Events Operations Manager regarding all function activity, changes, staffing level problems and suggestions.
• Ensure all equipment is in full working order at all times.
• Ensure that all function rooms are clear and secure each evening and that the Conference & Events store areas and the audio-visual room are clean, tidy and secure at all times.
• Ensure that no beverage or food stuff is left in any function areas after any function and that all leftovers are returned to the kitchen at the end of each evening.

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.
• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

Company Overview

RFI Global is the only global data and insights company focusing exclusively on financial services. We empower financial service leaders with the market intelligence they need to drive innovation and accelerate growth.

Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.

Role Overview

This is an exciting time for RFI’s Client-facing team, with an evolution of client success that will provide new growth in developing analytical skills and greater involvement in client solutions. Client Team is a function that is critical in influencing the overall customer experience, retaining our customers and expanding usage of our product suite and services. The Client Team fosters deep relationships with existing clients via product delivery relationships, understanding their business and needs, and delivering service and solutions to meet their challenges. Through these relationships, this role helps achieve the company's commercial goals.

This is ideal for a market research analyst who wants a more client-facing role with the opportunity to work across diverse client needs.

Key Responsibilities

Relationship

· Build strong customer relationships with clients and other key stakeholders through consistent account review and outreach. and act as their trusted advisor.

· Understand and gather business priorities from clients to ensure swift delivery of expected outcomes

· Ensure high levels of customer satisfaction throughout assigned accounts

· Capture customer experience and product feedback for RFI

· Detect and respond to key stakeholder changes within each customer

· Solicit customer references and case studies

Commercial

· Grow existing business by identifying cross-sell and upsell opportunities when there is alignment with RFI products and services that help customers achieve their desired outcomes

· Meet or exceed customer subscription retention goals by maintaining diverse data and insight use cases, leading to well-developed subscription business cases

· Management of account plans

· Management of contract renewal process

Client Process

· Complete planning and communication of client deliverables, including scheduling and communications with clients and their stakeholders, along with the RFI product team

· Identify customer challenges/friction and proactively suggest better solutions and strategies

· Ensure product and new feature adoption through customer communication and training

· Respond to and manage analytical queries

Collaboration

· Collaborating with client directors to plan each client's engagement across delivery, needs analysis, account planning, and client growth opportunities

· Collaborating with research experts in the product team to innovate towards client needs

To succeed in this role, you will ideally have:

· Experience working in market research or market data industry

· Proven experience working directly on client outcomes and servicing

· Curious interest in the financial services industry

· Impeccable communication and organization skills

· Ability to manage competing priorities

· Willingness to challenge the status quo

· A desire to work in a fast-moving environment

· The ability to work and communicate effectively

• Salary: Competitive
• Great opportunity to work with a global team
• 25 days annual leave + public holidays + birthday leave +2 charity days
• Flexible working arrangements
• Regular employee awards
• Monthly social events and breakfast
• Learning and development budget to help your professional growth
• Loyalty leave
• Perkbox

Apply for this job

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Your duties and responsibilities will include but are not limited to:

• Working overnight from 11pm to 7am, with the availability to work shifts across the 7 days, including weekends and public holidays
• Conduct daily balancing and reconciliation, across the night audit process
• Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest’s stay
• Maintaining procedures in relation to credit and cash transactions and accounting documentation 
• Assist guests with luggage and other concierge duties as required
• Actively resolve complaints and challenges presented by guests