The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. 
 

The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce. 
 

Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. 

This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market. 

A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.

What You'll Bring 

• Experience delivering outcomes aligned with the Company Values and Culture Playbook 
• Developed written and verbal communication skills 
• High degree of organization and time management 
• Previous leadership experience of a large field workforce 
• Ability to monitor and drive performance improvements and achieve operation targets 
• Pragmatic approach to delivering real world solutions 
• Resilient ability to effectively lead through a transformational landscape 
• Extensive management experience within a customer service environment 
• Combined business and commercial acumen with developed financial skills 
• Exceptional data analytical skills drive strategic planning / thinking 
• Strong negotiation and conflict resolution experience 
• Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision making 
• A high level communication skills with the ability to deliver messages to both executive and frontline levels confidently 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

We are seeking a highly skilled Technical QA Lead who excels in both manual and automation testing methodologies. The ideal candidate should possess strong leadership qualities to effectively manage a team of QA engineers and ensure the quality and timely delivery of our software products.

This is a Sydney based role and 2 days (Monday + Thursdays) will be based in our new Sydney CBD office. 

What the role will involve:

Leadership and Team Management:

• Lead and mentor a team of QA engineers, fostering a culture of continuous improvement and high performance.
• Provide technical guidance and support to team members, ensuring their professional growth and development.
• Coordinate with project managers, developers, and other stakeholders to prioritise testing activities and resolve issues.

Testing Strategy and Execution:

• Design and implement robust test strategies for both manual and automated testing processes.
• Oversee the creation and execution of test cases, ensuring comprehensive coverage of functional and non-functional requirements.
• Drive the adoption of automation frameworks and tools to optimise testing efficiency and effectiveness.
• Conduct thorough regression testing when necessary to validate software quality and stability.
• Hands-on involvement in testing activities, including complex scenarios and troubleshooting.
• Stay updated with industry trends, tools, and technologies related to QA and testing.
• Evaluate and recommend testing tools and frameworks that align with project requirements.

Requirement gathering and analysis.
Design integration requirements with other third-party platforms.
Designing data models.
Defining architectural & development standards for the project in adherence to Appian  best practices.
Preparing high-level technical specifications for the solutions.
Performing frequent code reviews & ensuring quality of the overall delivery.
Interacting with customers on a daily basis and be the main point of contact for customer
Presenting demos to the customers.
Running all major sprint ceremonies.
Planning on project releases
Lead User Acceptance Testing with business users, BA
Able to do the Application deployments
Enabling the development team to go to the next level.
Oversee infrastructure set up in case of On-Premise projects.
Working with the off-shore team during the development phase
Working knowledge of Networks and OS platforms (Windows, Linux).
Knowledge of agile development methodologies

About this opportunity

As WHSE Lead based at Horsley Park,  you will provide advice to the Operations Manager and team to drive a safety improvement culture on the production floor. This role requires being an active member of the Contract Manufacturing Team and ensuring the site is meeting their compliance obligations to the WHSE system, legislation, regulations and various licences.

This role will be required to comply with the responsibilities, act in a safe manner, report any unsafe issues or risks to the environment as well as drive a high level of safety within the work area.

Your key responsibilities will be to:

• Implementation and co-coordinate all of the Work Health, Safety and Environment systems at a new site, including WHSE during commissioning, operations, cleaning & maintenance.
• Review, implement and maintain the site to the Group WHSE system.
• Ensure group and site WHSE policies & procedures are maintained and distributed to relevant personnel.
• Ensure the site WHS system meets current WHSE legislation.
• Ensure the communication of company and legislative WHSE requirements has been delivered to all employees.
• Lead all external WHSE audits, including develop and management of the corrective and preventative action plans.
• Ensure WHSE system complies to Customer Quality or Integrity requirements.
• Track key systems indicators and report results to Management, including but not limited to accidents, incidents and near misses risks and hazards.
• Ensure all safety training and competency for all personnel is identified, scheduled and completed.
• Assist in managing workers compensation claims as directed by the group.
• Ensuring the Return-to-Work program is fully functional on site.
• Liaise with injured workers, Insurance and rehabilitation providers and Pact Group Wellness Team as required.
• Ensure safe work practices are adhered to and report any problems to management.
• Ensure all first aid equipment, first aid stations and room have been maintained by designated personnel.
• Ensure all safety equipment on site is monitored and maintained by designated personnel
• Participate on the WHS Committee.
• Ensure investigation of accidents, incidents, near misses, hazards or identified risks have been adequately completed by the prescribed deadlines.
• Ensure personal protective equipment when specified or deemed necessary has been correctly issued by designated personnel & is being used properly.

Your skills and experience

To be successful in this role, you’ll have:

• Previous experience in Establishing a new manufacturing site and the compliance requirements.
• Familiarity with Quality Systems, GMP, HACCP, ISO 45001 & ISO 14001
• Proficiency in Microsoft Office Products (Word, Excel, Access, PowerPoint, Visio, Outlook, Project Management)
• Knowledge of Industrial Relations, local WHSE regulations, legislation and Cultural Diversity in Workplace
• Excellent verbal and written communication skills
• Sales/Client Relationship experience.
• Unrestricted Car Licence.

The Partner Sales and Delivery Enablement lead will work across both the Australian/New Zealand partner sales and delivery team to enable, train and support Freshworks partners in both the GTM motion and delivery enablement. They will be responsible for projects and programs from strategy to execution. This person will develop and deliver effective enablement programs, collaborate with stakeholders and deliver training to the Partners in the ANZ region. The ideal candidate will have a strong track record of success in  product and technical enablement, with experience in delivering training, developing content, and collaborating with both inside and outside teams. Additionally, the ideal candidate will have extremely strong delivery skills, both in-person and virtually, as well as the ability to think strategically and develop innovative solutions to improve partner sales and delivery performance. This individual will  have the business acumen to think both strategically and tactically to drive outcomes. They will build relationships with peers and influence future process improvements to deliver sales and implementation enablement programs more effectively..   

Key Responsibilities: 

• Develop and deliver engaging and informative sales training programs that align with the overall partner sales strategy and goals.

• Planning, coordinating, and deployment of the necessary training for partners and internal teams

• Regularly communicate with the ANZ sales and channel teams   to gather feedback, assess needs, and ensure the  partner  enablement program meets the evolving requirements of both channel partners and internal channel sales teams.

• Collaborate with Partner Enablement Team members in other regions to prioritize content needs in sales and delivery for ANZ partners. 

• Share best practices , use cases and  success stories with other Partner Enablement Team members. 

• Taking ownership of identifying partner needs, creating a sales curriculum and live sessions

• Take responsibility for ensuring 100% completion of training programs and on-time certifications for partners 

• Monitor and analyze the usage of sales enablement content and courseware

• Monitor and analyze partner delivery performance via dashboards and surveys

• Provide the necessary support during partner implementations requiring service and support.

As our Lead Electrical Engineer you’ll lead our efforts across global data centre projects, ensuring all phases—from planning through to operation—are executed to industry-leading standards. Collaborate closely with various teams including Engineering, Project Management, Facilities Management, and Sales/Marketing to deliver new and expansion projects efficiently and effectively. In addition to this you’ll manage all aspects of electrical design from initial business cases and feasibility studies to long-term facilities management and expansions.

Key areas of focus will include:

Design Leadership: Chair electrical design workshops, ensuring optimal solutions are explored and standards met. Lead the review and improvement of existing design standards and present actionable recommendations. 

Technical Oversight: Conduct key shop drawing reviews, load flow and discrimination studies, and earthing designs. Oversee construction site inspections, commissioning processes, and integrated systems testing. 

Project Management Assistance: development of feasibility studies, due diligence reports, and project scopes. Manage capital cost estimations, ROI analysis, and risk assessments. 

Facility Management: Support long-term facilities management with specialist knowledge in maintenance operations procedures (MOPs) and change advisory boards (CABs). 

Capacity Management: Design, create and maintain power flow and capacity calculations for NEXTDC data centres