Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking a customer focused Service Desk Analyst, who’s ready to step into the role of Service Desk Team Lead, to join the newly established Service Desk team. The ideal candidate will possess a proven track record of technical expertise, exceptional customer service skills, and a demonstrated ability to lead and motivate a team. As a Service Desk Team Lead, you will play a pivotal role in ensuring the efficient and effective delivery of IT support service to our internal staff while being mentored by the IT Operations Manager as you begin your career in IT leadership. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Team Lead you will be responsible for:

• Lead and manage the Service Desk team, providing guidance and mentorship
• Oversee the day-to-day operations of the Service Desk, ensuring adherence to established processes and procedures
• Implement and maintain internal and external knowledge base articles, working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Degree and/or related qualification in Information Technology or Information Systems.
• Entry level leadership experience - 1-2 years Service Desk experience.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.
• Ability to prioritise and manage multiple tasks simultaneously.
• Ability to lead, motivate and mentor a team.
• Excellent communication and interpersonal skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. 

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you. 

What you’d be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

Note: This is a 9 month Full-Time fixed term Contract Role.

About the Group:

The Creative Group’s mission is for Canva “to become the most-loved brand in the world”. We are scaling our team, budgets, and operations to drive brand awareness and growth in our 100+ markets around the world. 

Our Mission in Growth Creatives is to drive Canva’s global growth through engaging performance, mobile and Lifecycle campaigns at speed & scale

About Role/team:

Canva’s Content Creative team is on a mission to empower our users around the world by providing them with world-class, inspirational Templates and Elements that help them achieve their creative goals. 

We work from concept to creation on high quality, globally relevant, trend-setting creative across Canva’s product ecosystem (Presentations, Docs, Whiteboards, Social Media, Websites, Print, to name but a few!), Brand Partnerships, Seasonal and Cultural Campaigns, Education, and Diversity Initiatives.

Content Creative is responsible for setting the overall Creative Strategy and Direction for the content that sits within Canva’s library, entrusted with holding our content and its creators to the highest of standards. Our job is to ensure that our library provides end-to-end content solutions that enable our users, whether they be Professionals, Educators, or first-time Designers, with the tools they need to create beautiful designs. 

Our team partners with many stakeholders across the Canva organisation, including Product, Marketing, and Search & Recommendations to devise, design and deliver creative content that showcases the very best of Canva’s products and services.

Responsibilities

• Own Content Creative's Education Creative Strategy—this includes its development, implementation and continual optimisation, driving forward momentum in this space throughout the business.
• Coach a team of Creative Strategists and Designers, guiding them on your creative vision for education and developing their craft.
• Oversee the creative ideation, development and execution of ready-to-use Templates and Elements that empower teachers and help students build critical skills.
• This would include the developing & approving of creative briefs, and driving creative production for our graphic design, illustration, photography, and motion graphics teams with respect to education content creation.
• Work alongside senior Canva leadership to develop and present vision decks and creative strategies that advocate for effective learning content and drive our vision for education forward. 
• Maintain and develop our education content playbook to empower our international teams to apply our creative content strategies in their local markets.
• Consult with our international Creative Leads to help set them up for success as they plan and create Education content
• Develop and maintain education content guidelines and best practices to ensure we are positioning the highest quality, most effective and engaging content to our education users.
• Work in partnership with our Design Operations and Content Strategy teams to recommend production streams in line with budget, ROI and company goals.
• Partner closely with our Product and Search & Recommendations teams to identify and advocate for product enhancements that will enhance the learning experience in Canva and allow our user experience to be more engaging.

What we're looking for

• Be an expert in education design and ensure that Canva’s library is a world leader in content that empowers primary and secondary educators with interactive learning materials that inspire and challenge learners – developing our next generation of critical thinkers.
• A highly experienced Graphic or Visual Designer and Creative Leader, we expect you to have a strong foundational craft knowledge in education design to oversee the design quality of partners, artists, and our in-house creative production. 
• Have extensive previous experience in the creation, curation and advocacy of education and interactive learning content in Digital Media. 
• A leader who is comfortable communicating, engaging with, and managing expectations of Canva leadership, organizational stakeholders, and growing, coaching and mentoring a team of creatively minded individuals who are passionate about education.
• A keen eye for what makes great design, and a passion for constructing meaningful and engaging learning experiences.
• An ability to interpret user trends and data, working collaboratively with our Content Strategy and Insights team to integrate those insights into your creative strategies.
• Ability to work autonomously in a fast-paced, high-growth environment.

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually. 

• Accountable for a technical area of the GROW’s QA ecosystem.
• Ensure that we are applying the best patterns, practices and principles in that area.
• Negotiate with the business how these patterns and practices will be applied, keeping in mind the commercial reality of risk vs reward trade-offs.
• Ensure there is a consistent, robust and smooth process for delivering change and improvements to my technical area.
• Establish meaningful processes and practices for contributions to my technical area improving our ability to deliver.
• The conduit between the architect team and the squads who are contributing to my technical area.
• Build out experimental solutions within my area, to evaluate potential strategic directions.
• Ensure I understand the planned changes to my area and can talk about them with confidence.
• Curious about areas that interface with my technical area and can provide sound advice to those areas about how my solutions add value.