Regional Director - Global Workplace Services APAC About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. We systematically rethink how emerging technology can create value for our clients. We use our expertise across 20 different industries to create compelling experiences and innovative products, pulled together by automated processes, built on agile and flexible platforms to help our clients stay continually relevant to their customers. And to help speed clients' journeys toward becoming digital, we bring our digital capabilities and industry expertise together into horizontal offerings and industry solutions that accelerate the most essential leaps that today's technology makes possible. Headquartered in the U.S., with 2023 revenue of $19.4 billion, Cognizant is ranked #208 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. The Role We are seeking a dynamic hands-on Director - Global Workplace Services - Asia Pacific with the ability to lead, partner and solve issues to deliver high-quality and efficient customer service in a fast-paced, diverse, and growing environment. This position is primarily responsible for providing leadership and direction to the Workplace Services Team across the APAC region who execute critical day-to-day operations of all of Cognizant's Offices and Delivery Centers. The Director will manage 5-8 direct reports and have ultimate responsibility for facility operations, improvement projects, budgets, establish performance goals and objectives, and measure outcomes to assure operations run smoothly and efficiently. There will be collaboration with other Regional and Global counterparts. The successful candidate must have strategic agility and good decision-making skills. He/She should also possess the ability to build and lead teams (local and virtual) and to work well in a collaborative, team-oriented environment. The role requires keen planning skills along with the ability to lead through influence and to be a proactive partner with a strong customer-service orientation. This leader should be able to strategize as well as solve problems at a tactical and functional level, have excellent oral and written communication skills, a solid work ethic and unquestioned integrity. Key Responsibilities Oversee planning, organizing, and managing all activities of the Global Workplace Services (GWS) Function including proper training and growth of senior staff. In addition, performs personnel functions (e.g. interviewing, evaluating, supervising, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of team and achieving objectives within budget. Supervises 5-8 direct reports and is responsible for GWS Staff Monitors flow and quality of work to assure timely completion of workload and adherence to the contractual Scope of Work, Service Level Agreements for each site, and Key Performance Indicators are met. Ensure GWS develops, implements, or guides property maintenance programs, services, policies and/or procedures. Ensures adequate inventory of supplies and approved requisitions for equipment and supplies as authorized. Operates department(s) within established budgetary parameters; prepares budgets and related reports as required and continuously monitors financial performance; reports variances of actual to budgeted financial performance on an ongoing basis. Ensure GWS order, track, and reconcile invoicing in appropriate systems. Identifies opportunities and cost saving potential. Manages, oversees and ensures compliance with State, Provincial, or local regulatory and code requirements; ensures compliance with federal and local workplace safety regulations. Oversees management operations, space planning, restacking, power and cooling services, equipment installations, physical security, maintenance, janitorial services, landscaping, business continuity/disaster recovery for site(s). Conducts due diligence of new real estate acquisition, existing portfolio consolidation. Monitors new fit out projects for quality, on time delivery and manages the project budgets. Responsible for the response for any afterhours emergencies required for the facility. Must assess emergency situations, notify management, and decide/agree and best course of action. Collaboration with Strategy/Project Management groups Qualifications Minimum 10 years related experience in leading facilities management operations. Minimum 5 years of multi-country, regional FM leadership Change management Experience of construction methods, processes, and materials, including HVAC, Electrical, Plumbing and Maintenance. Experience in managing or overseeing complex projects. Vendor management and procurement knowledge Site acquisition and build out and facility relocation experience. Ability to meet travel requirements. Must have proficiency in Microsoft Excel, Word, and Outlook. Proficiency in MS PowerPoint, and MS Project BOMA or IFMA certification a plus Physical Demands Work environment will be a combination of an office and the facilities being managed/supervised. Must have the ability to travel to and from various sites using standard forms of transportation. Other Job Requirements Must be able to travel domestically and internationally across APAC Region Must have a valid government issued identification. Must be able to successfully complete a background check process. Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Jan 25 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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