Are you passionate about education and inspired by the idea of helping people to better their lives? We’re looking for a dynamic and experienced Senior Performance Marketing Specialist to manage all aspects of paid media campaigns.

As a Senior Performance Marketing Specialist, you will offer thought leadership and implement innovative strategies to help OUA expand across new and existing digital channels. You will leverage performance marketing automation tools and reporting systems, focusing on detailed optimisation, integrating these campaigns into the broader strategy, and managing paid media budgets effectively.

Here’s a glimpse into your day-to-day

• Drive growth and acquisition by generating new site visitors and increasing high quality leads through targeted paid media strategies.
• Collaborate with a peer to manage activation campaigns across Search, Social, Display, and Video channels, ensuring effective budget management to meet performance targets.
• Support end-to-end paid media campaign management including planning, execution, measurement, and optimisation based on key performance metrics such as cost per, conversion rate and ROAS.
• Develop and test campaign hypotheses, forecast results, and conduct post-campaign analysis to provide actionable insights and strategic recommendations.
• Use data insights to enhance paid media performance with a focus on improving the customer experience and achieving growth objectives.
• Optimise the technical aspects of OUA’s paid media efforts, including managing and troubleshooting tagging and measurement systems for accurate data collection and reporting.
• Collaborate with marketing, product, and engineering teams to develop and implement technical solutions that align with performance marketing goals and drive business success.

If you’re ready to make an impact, here’s what we’re looking for

• A track record in performance marketing, with expertise in both strategic planning and hands-on execution of paid media campaigns.
• Proficiency with Google Ads, Google Analytics 4, and biddable automation and performance platforms.
• A results-driven mindset with a focus on achieving goals and a proactive approach to continuous improvement and innovation.
• Strong problem-solving skills with the ability to effectively identify and resolve technical issues.
• Technical proficiency in tag management systems and digital analytics tools, specifically Tealium & GA4.
• Ability to simplify technical concepts and marketing terminology for non-technical stakeholders.
• Ability to succeed both autonomously and as part of a cohesive team; and
• Comfortable working in a fast paced, ever-evolving environment, with the ability to navigate ambiguity in performance marketing contexts.

What do we offer? 

• Not-for-profit salary packaging benefits, including novated leasing.
• Competitive market salary along with annual individual and company incentives.
• Discounted gym memberships and health insurance.
• Learning and training opportunities.
• Subsidised study opportunities.
• Paid subscription to Calm as part of our commitment to health and wellbeing.
• Inclusive leave policy to swap and recognise significant events that fall outside of our public holidays.
• Workation leave – work remotely anywhere for 10 days of the year   

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.

The Commercial Products team manages a fleet of custom-built systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads into our linear broadcasts schedules. In other words, our systems manage all revenue associated with broadcast.

You’ll be joining a new team as apart of a key piece of CRM integration work within our sales systems - day to day you’ll be working with AWS, API’s, and ensuring an overall robust integration.

Key Responsibilities:

• Design, develop, and maintain automated test scripts for API testing using Postman or similar tools.
• Collaborate with developers, product managers, and other QA team members to understand requirements and design effective test cases.
• Perform thorough testing of APIs, web services, and cloud-based solutions hosted on AWS.
• Develop and execute test plans, scenarios, scripts, and procedures.
• Identify, document, and track defects using established processes.
• Ensure the software meets the highest standards of quality, performance, and reliability.
• Continuously improve the automation framework to enhance test coverage and efficiency.
• Stay up-to-date with industry best practices, tools, and technologies in QA automation.

What you'll do

Working in our Claims team as part of the Customer Operations function, this is an exciting role where you will:

• Be an advocate for our customers and keep them updated on each step of the process
• Manage customer claims to fulfilment and return the customer to their pre-claim position
• Communicate with customers via phone and email
• Accurately assess coverage and make determinations on Car claims
• Help our customers through natural disasters with empathy and patience
• Determine liability based on the information provided and refer recovery opportunities onto our recovery partners
• Think outside the box by seeking additional information to validate events
• Work closely with our suppliers by maintaining relationships to ensure the best outcomes for our customers
• Maintain a high standard of compliance and ethical decision making.
• Work closely with experts who are there to support you.
• Have a say in the direction of the company - we pride ourselves on transparency at Open, we value your advice and our effective communication across the business sets us apart from our competitors.
  

What we're looking for

• Someone who is empathetic, customer-focused, community-minded and environmentally aware.
• Experience with Car or Home claim lodgement or end-to-end claim management is highly regarded however graduates, school leavers or people with no industry experience are all encouraged to apply.
• Someone who is Tech-Savvy! You love technology and embrace the future.
• This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career.

This role offers on the job mentoring and training so you can learn from the best. If you are passionate about providing a great customer experience, are tech-savvy and want to work for a company that gives you a voice, then this could be the role for you.

Next intake date: 23 September 2024!

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working (2 days at home)
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you
• Weekly team lunch, and regular social events

We’re on a mission to provide the best insurance experiences, at the best price, for the world. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable. In 2022, the AFR Fast 100 recognised us as Australia’s 7th fastest growing company but the best is yet to come – we plan on doubling growth in 2023. We also believe in using business as a force for good, Open is proudly a certified B Corporation.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team with an open and enabling culture that attracts the best creative and critical thinkers. This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career. Join us and let’s build the future of insurance together.

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

Find out more about our mission here!

• Permanent, Full-time
• $97,099.24 per annum plus Superannuation
• Join the Community Health & Wellbeing team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Quality and Compliance Officer role is to lead the development and ongoing implementation of all aspects of quality and compliance across the Aged and Disability Services unit, with a major focus on aged care.

What you’ll be doing:

• Advise and support coordinators in the development and implementation of effective and appropriate corrective strategies in response to less-than-optimal performance and outcomes data within the Department.
• Maintain a current and comprehensive awareness of quality and continuous improvement systems, and relevant accreditation standards as they apply to the Department.
• Monitor the implementation of council and departmental plans including the Quality and Continuous Improvement Plan within the Department.
• In conjunction with the leadership group oversee collection and reporting of quality and continuous improvement performance and outcomes data within the Department.
• Develop and utilise effective communication with the leadership team to ensure effective implementation of systems and processes.
• Communicate and ensure that the department coordinators have a clear understanding of the mandatory compliance and auditing processes.
• In collaboration with the department coordinators develop and maintain departmental Standard Operating Procedures.
• In collaboration with relevant staff, prepare self-assessment and applications for external accreditation.
• Provide direction and support in relation to the collection and collation of evidence to demonstrate compliance with relevant external standards and accreditation requirements.

The skills and experience you’ll bring to the role:

• Knowledge and understanding of Total Quality Management and its application within a service industry.
• Knowledge and experience in undertaking and managing audits.
• Ability to translate organisational strategies and plans into meaningful and practical implementation.
• Demonstrated ability to discuss and resolve conflict situations and complex problems.
• Demonstrated ability and experience in preparing and conducting presentations and training programs and facilitating and leading group discussion.
• Sound knowledge and practical application of the Quality and Continuous Improvement Systems, relevant Accreditation Standards and associated regulations, and associated Regulations, relevant Codes of Practice and Australian Standards.
• Excellent written and oral communication skills and the ability to gain co-operation of and communicate effectively with people from diverse backgrounds and cultures.

Required Certifications & Qualifications: 

• Tertiary qualifications in Quality and Continuous Improvement Systems, health, or a management discipline or similar or lesser formal qualifications with significant experience in a related field.
• Current driver’s licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid