Position Purpose

This role is to translate client needs into technical specifications to enable the client to process its data efficiently/effectively. Client Liaisons are the Key Person of contact for Client Service and Operations teams with the responsibility of managing work priorities. Persons in this role represent Operations’ interests and knowledge in relation to Clients and Client Services.

Key Responsibilities and Duties

Act as front and face for the Nielsen operations team, both internally towards our Client Services team as directly at client site for priority clients:

• Capture client requirements around database setup and adaptations, interpreting the client need and working with different stakeholders to provide the best solution
• Manages communication with client and client services team around the impact of changes to client deliverables
• Communicate operational improvement initiatives in a clear and understandable manner both to internal stakeholders as to your selected clients
• Have accountability for the on time and on quality execution of client requests, either requested by the client directly or via the Client Services team:
• Does initial analysis of client requests and raises tickets brought by clients or Client Services through the appropriate channel
• Follows up on outstanding client tickets and ensures on time and on quality execution, as well as prompt escalation/communication if potential issues arise
• Executes a final validation on client deliverables to ensure client requirements have been executed as expected prior to delivery.
• Supports the quality team in root cause analysis and communicates action plans to client
• Reports quality metrics on behalf of clients, including databases delivered with errors.
• Develop and manage relationships across senior members across senior members of Nielsen and the Major Manufacturing clients:
• Category expertise; Learn and understand the Clients products and categories, propose and align their data standards.
• Engage with the quality lead to apply process improvement learnings within your way of working and ensure clients quality issues are addressed
• Support the implementation of action plans where Client or Client Service involvement is required.
• Communicate delivery requirements to Output Lead

We are currently seeking an experienced and energetic Building Manager to join our Company, for a long-term.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.

Key responsibilities:

• Lead the development and implementation of the communications strategy for a major transformation project across the portfolio
• Develop and implement communication strategies that enhance internal and external stakeholder engagement
• Create and deliver compelling content across various channels and mediums including staff intranet, internal emails, newsletters, Town Halls, presentations, briefings, scripts, FAQs, training materials, SMS, social media, surveys and videos
• Build and maintain strong relationships with a wide variety of stakeholders to collaborate on and identify communications opportunities
• Stay informed of industry news and developments
• Regularly analyse data and report on the success of communications initiatives, identifying opportunities for continuous improvement

Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.   
  
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Senior Manager, Compliance to enable us to comply with all regulatory requirements, industry standards and internal standards. 

This is a highly visible role in the business and will be responsible for the embedment of compliance frameworks, programs, policies and supporting tools. In addition to regulatory adherence, the purpose of the role is to: 

• Develop, maintain and monitor the implementation of Cuscal’s compliance framework to support Cuscal in complying with legal and regulatory requirements (covering but not limited to Privacy, financial crime and AML/CTF, prudential regulations, and industry standards), including:  

• Implement and embed initiatives to ensure sustainable practices. This includes, but not limited to, providing information, training, advice and tools to the first line of defence to assist them to perform compliance management activities  

• Develop and monitor the implementation of and reporting on Cuscal’s frameworks, policies and standards for managing compliance risks, including financial crime, money laundering, terrorism financing, bribery and corruption, fraud and sanctions (Australia and NZ jurisdictions).  

• Support the AML/CTF Officer to discharge responsibilities including completing and submitting reports to AUSTRAC (as required), using information provided by business units.  

• Support the establishment and embedment of a second line assurance and monitoring program.  

• Oversee and monitor the implementation and effectiveness of the Compliance Management across the organisation. 

• Actively participate and provide input to change initiatives and projects as they relate to compliance management, including APRA CPS 230 initiatives  

• Review and make recommendations for the continuous improvement of the Governance, Risk and Compliance (GRC) system with a strong focus on data quality accuracy, process improvement and validation.   

• Provide input to the development, maintenance and monitoring of the Complaint Resolution Policy & Procedure.    

About You 
To be successful in this position you will have the following skills and experience: 

• Demonstrated experience in operational risk and compliance roles, in the financial services sector, including the design and implementation of effective risk and compliance management frameworks, and a sound knowledge of APRA prudential standards.    

• Solid understanding of relevant laws and regulations, industry codes, standards, prudential requirements

• Demonstrated experience in building risk and compliance maturity and capability across the first and second lines of defence and experience/exposure to better industry practice   

• Strong inter-personal and communication skills with the ability to build effective workplace relationships.   

• Proficient in executing change management activities 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Turner and Townsend is looking for a Project Manager to support our Clients PMO team across multiple programs and to deliver Digital Reports and support the PMO Lead.  The role requires:

• To gather data from different input sources Project Managers, Business Unit Leads and team members, IT team and others.
• To Input data into established data templates, cleanse date to ensure it is clear and accurate
• Extract the data and produce the requested reports and Issue reports 
• Make adjustments to reports as requested
• To act as a weekly report backup resource 
• Assist with formatting and Check all data inputs in reports
• To act as Contract support resource
• Receive contract specific information from the internal legal team
• Input information into predefined contract templates (supply agreement)  on internal system and issue for approval.
• To manage the change control process.
• Monitoring and advising upon project finances.
• To manage the flow of project information between the team and the client, through regular meetings and written communications.
• Stakeholder management, understanding client key requirements and communicating/reporting accordingly.
• Leading the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters.
• To establish effective project governance, processes and systems to be utilised throughout project.

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the role:

Our team is growing aggressively, with plans to use our recent funding to triple in size over the next year. We are looking for a Transport Manager to manage the day-to-day allocation of freight for our rapidly growing client base. We're looking for people with extensive experience in the transport industry, ideally middle mile road freight forwarding.

What you’ll do:

• Manage end-to-end fulfilment process with transport carriers for our clients
• Get into the weeds to understand the root cause and put in appropriate actions to meet customer expectations.
• Maintain industry leading DIFOT while adhering to CoR / HVNL requirements
• Use our proprietary internal TMS, identify improvements and train team members
• Manage any issues escalated by your team & support Operations Manager as needed
• Motivate and lead a team of several people

Qualifications and Skills:

• Extensive transport industry experience (ideally middle mile freight forwarding)
• Wide network of line-haul carriers around Australia would be very advantageous
• Comfortable working with computer systems (we will teach you ours)
• Comfortable leading a team under intense pressure
• Practical and proactive mindset to find transport solutions for our clients
• Desire to learn, adapt and grow!

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.