What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

We are currently seeking an experienced Human Resources Manager to join our Company.

A great opportunity to join a high performing team and work within a collaborative, positive and professional environment to unleash your potential!

Responsibilities will include:

• Manage approval of timesheets.
• Create and maintain all employee records and files in Employment Hero.
• Conduct hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Answer phone and e-mail inquiries
• Assist with scheduling for Building Managers, Concierge and Cleaners via Employment Hero
• Performance Management
• Policy Development
• Workforce Planning

We are currently seeking an experienced Human Resources Administrator to join our Company. The role consists of the end to end of Human Resources Management activities: recruiting, onboarding, scheduling, following up performances, conducting workplace counselling and training sessions to improve team development and administering human resources processes and procedures.

A great opportunity to join a high performing team and work within a collaborative, positive and professional environment to unleash your potential!

Responsibilities will include:

• Manage Building Managers, Concierge and Cleaners fortnightly schedules via Deputy.
• Manage approval of leave applications.
• Handle and resolve Human Resources issues.
• Create and maintain all employee records and files.
• Conduct hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
• Onboard new staff members and offboard staff that are leaving.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Managing succession planning of staff and follow up performances.
• Managing HR After hours calls

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA.  Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a dedicated Product Manager to join our client’s team for a 12-month fixed term contract. The Product Manager will work within the FX and Travel Product domain to help manage all aspects of the client’s product. The ideal candidate will have a strong understanding of debit card operations and financial services, with the ability to manage and optimize our existing product line.

Product Manager Responsibilities:

• Assisting in managing the entire product line life cycle from strategic planning to tactical activities.
• Analyse market trends and competitive landscape to identify opportunities for product enhancement and growth.
• You have familiarity with various customer contact strategies that will drive the highest engagement.
• Review, coordinate and implement acquisition and pricing changes to drive optimal P&L performance.
• Collaborate with cross-functional teams, including technology, sales, and customer service to ensure seamless product delivery.
• Develop and maintain relationships with key stakeholders, both internal and external.
• Acting as the voice of the business and leading a ‘one-team’ approach to problem solving.
• Assist in the preparation and presentation of product performance reports to senior management.
• Maintain Retail FX standard operating procedures, process maps and collateral.
• Work closely with the product manager to achieve strategic objectives and KPIs.

Key competencies

• Product Management Expertise: Demonstrated experience in managing all aspects of a successful product throughout its lifecycle, including product strategy development, requirement definition, and product launch.
• Analytical & Problem-Solving Competencies: Ability to analyse complex data, identify patterns and provide data-driven decisions to solve challenging business issues.
• Communication & Influencing: Aptitude to effectively convey information and influence others towards achieving business goals.
• Commercial Acumen: Strong understanding of market dynamics and business operations.
• Stakeholder Engagement: Ability to effectively engage with stakeholders, understand their needs and manage their expectations while building strong relationships.
• Customer Outcomes & Risk Management: Proven track record in delivering superior customer outcomes with a strong focus on identifying and managing potential risks.
• Risk & Issue Identification/Management: Excellent skills in identifying potential risks and issues early and implementing mitigation strategies to address them.
• Project Implementation: Proficiency in being the business lead when supporting and implementing projects involving cross-functional teams, ensuring alignment and successful delivery of objectives.

Why Work with Us:

• Opportunity to work in a dynamic and fast-paced environment
• Take advantage of working across two organisations
• Collaborative and supportive team culture
• Professional development opportunities to grow your skills and career

We are currently seeking an experienced and energetic Building Manager to join our Company, for a long-term.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.

Product-led growth for broker businesses  

• Architect and implement a product-led strategy to drive B2B2C growth. 
• Drive strategic growth of broker businesses, by understanding and activating drivers of growth including referrals and engagement practices. 
• Partner with the Senior Growth Product Manager to design and enhance tools that can support brokers in growing their customer base and develop innovative campaigns and a calendar of activity to maximise adoption. 
• Lead and implement an integrated broker customer generation strategy that considers brand activation, local events and activation, integration of social, and use of our products to scale referrals. 

Integrated through the line campaigns  

• Partner with the Head of Customer Growth on overall brand campaigns and how to bring these to life in local formats.  
• Scale broker customer generation through new approaches such as large-scale activations, co-funding events contributed to with franchisees and digital tools like driving adoption of our products and use of referral tools.  
• Drive creative and innovative marketing campaigns that propel growth and enhance brand visibility. 

Manage and scale operational team overseeing broker requests  

• Drive high service quality for requests for broker marketing, partnering with brokers and stores to understand their objectives and bring them to life in a scalable way.  
• Scale services and support through rhythms, webinars, train the trainer sessions with sales leaders to maximise value and business impact   
• Measure and drive contribution to SG business.  

Scaled co-funding opportunities with brokers   

• Lead the exploration of large-scale deals to secure inventory of assets such as OOH that can be offered to stores and brokers at discounted prices.  
• Partner with channel owners across growth to amplify activities to drive SG including PR and organic.  
• Drive strategic event planning and execution, engaging and unifying local stores or brokers through targeted events.