Team Summary
Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.
VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA. Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.
We are looking for a dedicated Product Manager to join our client’s team for a 12-month fixed term contract. The Product Manager will work within the FX and Travel Product domain to help manage all aspects of the client’s product. The ideal candidate will have a strong understanding of debit card operations and financial services, with the ability to manage and optimize our existing product line.
Product Manager Responsibilities:
- Assisting in managing the entire product line life cycle from strategic planning to tactical activities.
- Analyse market trends and competitive landscape to identify opportunities for product enhancement and growth.
- You have familiarity with various customer contact strategies that will drive the highest engagement.
- Review, coordinate and implement acquisition and pricing changes to drive optimal P&L performance.
- Collaborate with cross-functional teams, including technology, sales, and customer service to ensure seamless product delivery.
- Develop and maintain relationships with key stakeholders, both internal and external.
- Acting as the voice of the business and leading a ‘one-team’ approach to problem solving.
- Assist in the preparation and presentation of product performance reports to senior management.
- Maintain Retail FX standard operating procedures, process maps and collateral.
- Work closely with the product manager to achieve strategic objectives and KPIs.
Key competencies
- Product Management Expertise: Demonstrated experience in managing all aspects of a successful product throughout its lifecycle, including product strategy development, requirement definition, and product launch.
- Analytical & Problem-Solving Competencies: Ability to analyse complex data, identify patterns and provide data-driven decisions to solve challenging business issues.
- Communication & Influencing: Aptitude to effectively convey information and influence others towards achieving business goals.
- Commercial Acumen: Strong understanding of market dynamics and business operations.
- Stakeholder Engagement: Ability to effectively engage with stakeholders, understand their needs and manage their expectations while building strong relationships.
- Customer Outcomes & Risk Management: Proven track record in delivering superior customer outcomes with a strong focus on identifying and managing potential risks.
- Risk & Issue Identification/Management: Excellent skills in identifying potential risks and issues early and implementing mitigation strategies to address them.
- Project Implementation: Proficiency in being the business lead when supporting and implementing projects involving cross-functional teams, ensuring alignment and successful delivery of objectives.
Why Work with Us:
- Opportunity to work in a dynamic and fast-paced environment
- Take advantage of working across two organisations
- Collaborative and supportive team culture
- Professional development opportunities to grow your skills and career
