Key responsibilities:

• Lead the development and implementation of the communications strategy for a major transformation project across the portfolio
• Develop and implement communication strategies that enhance internal and external stakeholder engagement
• Create and deliver compelling content across various channels and mediums including staff intranet, internal emails, newsletters, Town Halls, presentations, briefings, scripts, FAQs, training materials, SMS, social media, surveys and videos
• Build and maintain strong relationships with a wide variety of stakeholders to collaborate on and identify communications opportunities
• Stay informed of industry news and developments
• Regularly analyse data and report on the success of communications initiatives, identifying opportunities for continuous improvement

• 12-Month Fixed Term Contract

Are you ready to help shape the future of insurance? Join us at TAL as a Claims Policy & Communications Consultant, where you’ll play a key role in supporting the transformation of our claims process through best-in-class collateral that ensures compliance with regulatory requirements.

In this dynamic 12-month project role, you’ll be responsible for driving the delivery of claims correspondence into our cutting-edge digital platform.

What you’ll be doing:

• Leading the transformation of claims correspondence delivery in partnership with Continuous Delivery and Claims Effectiveness teams.
• Managing and maintaining our letter and form catalogues, ensuring key regulatory compliance, including the Life Insurance Code of Practice.
• Building strong relationships with stakeholders to ensure we deliver exceptional service and outcomes for our customers.
• Administering change briefing sessions to keep key players informed and engaged throughout the project.
• Staying up to date with industry trends to anticipate business impacts and maintain excellence in claims collateral management.

This role is your opportunity to contribute to meaningful change and help protect the lives of millions of Australians through innovative, customer-focused solutions.

What will a day in this role look like: 

• In conjunction with the Clients & Marketing leadership team, design the annual communications strategy to support the ANZ business strategy, aligning with AECOM’s global communications plan.  
• Prioritise support to our ANZ Chief Executive, providing strategic senior communications counsel. 
• Lead and develop a small team of internal and external communications specialists to develop, deliver, and assess the impact of all internal and external communications priorities. Position this team as a trusted strategic advisor to the business. 
• Partner with regional, business line and support services leaders to align on communication opportunities, including strategic initiatives, organisational changes, firm-wide policies, corporate updates, and crisis management. 
• Provide direct communications support to key executives through insights, advice and reporting to drive engagement and maximise business performance. 

To manage media implementation and strategy for each film.  Splitting films with the other media lead roles this role is a key gatekeeper for paid media activity on allocated UPI titles.

PEOPLE MANAGEMENT & KEY CONTACTS

• Key contact for UPI global marketing teams.
• Externally responsible for managing the day to day delivery on UPI from the media agency.
• Key contact for UPI social & Creative Content teams
• Mentoring of UPI Media Lead

MANAGER LEVEL BROADER RESPONSIBILITIES:  UPI STUDIO ONLY

• This role will monitor the incoming communications from UPI and ensure key members of the UPI team are across any major updates or requests for current or future titles.
• UPI Deal Mapping in consultation with WB Media Manager / Head of Media & Creative
• In consultation with senior marketing leadership manages the delivery of HO/Filmmaker presentations to showcase local market campaign (UPI Films

MEDIA IMPLEMENTATION: 

• Owns the media briefing and implementation of media plans for allocated film slate.
• Drives long lead media briefing and creative brainstorm sessions with the agency and key media partners
• Forward plans key media channels and placements
• Sets media objectives and feeds into the marketing brief for media requirements
• Reviews media plans in consultation with the marketing manager
• This includes checking:
• Flighting of activity
• Environments
• Costs & buying metrics
• Targeting
• Creative considerations
• Checking of TV spot lists (environments, creative allocation, durations)
• Review placement of key outdoor
• TV integration ie. toolkit allocations, sponsorships
• Head office reporting & creative allocation requests
• Provides feedback on full media plan to agency
• Reviews weekly TV and Digital reporting to identify learnings, efficiencies or action items
• Provides head office / marketing team with media campaign summary.
• Briefs in Exhibition 1st Party Data social campaigns which are complementary to our paid media activities

PUBLICITY INTEGRATAION

• Works with publicity team to deliver on key promotional objectives and integration
• Leads alongside publicity the Trailer break launch campaign 
• Responsible for delivering Trailer Break results for allocated film to broader business and works with Social Specialist to benchmark results
• Creative content strategies & influencer amplification
• Collaborates with publicity to review any spend associated with Screening events / media promotions / brand content campaigns

CREATIVE CONTENT

• Liaises with marketing and production executive on creative assets and deadlines
• Maps creative content for media placements in consult with Creative Services Lead & Executive role

ORGANIC SOCIAL COMMUNICATIONS: 

• Drives the briefing process for allocated film with external social media agency, this includes ;
• Communicating social media objectives 
• Outlining key publicity initiatives that need to be supported in social
• Provides an overview of ALL content that is available from advertising, publicity, head office bespoke social content.
• Provides direction on locally developed content requirements
• Outlines any key exhibition or partnership activity that needs to be supported or amplified in social
• Works with agency to identify any suitable influencers for content creation on our owned Universal channels
• Sets targeting and budget allocations for all paid social media activity in line with supporting digital AV and overall campaign weights
• Manages the social agency to respond to the brief and collaboratively develops a conversation calendar and action plan for each film. 
• Approves all organic social media content before it goes live
• Where required manages the social agency to deliver premiere activations