• Professionally manage relationships with a portfolio of assigned accounts
• Build executive relationships within the customers organization
• Make sure you exceed customer retention goals and ensure consistently high retention rates
• Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
• Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products
• Ensure that customers derive maximum value from Freshworks and collaborate with the sales team to help upsell additional services, integrations, and features
• Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue
• Develop and execute retention plans for customers who may be at risk
• Drive resolution of escalated account issues in coordination with Billing, Support, and other departments
• Gain and maintain expert knowledge of Freshworks’s products and services
• Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks
• Manage contract related inquiries, questions, and issues from clients and other departments
• Liaise with other team leaders to make sure that Freshworks’s clients are getting the best service possible

Primary Details Time Type: Full time Worker Type: Employee Learning Delivery Specialist Hybrid role based at our Parramatta office 18 weeks equal paid parent leave with super! Insurance and retail discounts from day 1 The opportunity Crave collaborative learning? We're seeking a dynamic learning facilitator to champion teamwork and growth for Managed Fund Claims new starters, emerging leaders and more. Your new role The Learning & Capability team for our Workers Compensation business strives for operational excellence by working closely with our business unit as well as our customer, iCare. You will be joining a space with significant growth within a continuously improving industry, that calls for our learning requirements to grow and adapt all the time. As our Learning Delivery Specialist, you will have the opportunity to coordinate & deliver a range of learning to new starters, emerging leaders, and stakeholder groups within our workers compensation business. More specifically you will: Coordinate and deliver learning virtually and in-person. Manage online learning e-module participation and delivery. Provide business reporting on learning outcomes including attendance, trends analysis and assessment. Work with the broader Learning and Capability team to present opportunities for growth and development in the learning eco-system Work directly with a range of stakeholders, including our customer to ensure the efficient and sustainable delivery of learning. About you With a passion for learning, you are looking for your next career move that will see you involved in the end-to-end delivery of learning within an evolving space. To be successful in this position, you will have: Experience in workers compensation, this may be as a case manager, team leader or other role. Preferred applicants will have experience in guiding training and learning, Strong active listening and questioning skills to guide and facilitate dialogue, reflection, and deeper discussion of learning topics. Excellent communication skills. You are confident and articulate, both verbally and nonverbally to deliver information, and provide feedback. Strong group management and interaction skills. You will create a safe and inclusive space for participants to share and learn from each other. You will have the ability to understand and respond to participants' emotions and needs fostering trust and a supportive learning environment. You will be adaptable to unforeseen situations and able to adjust your approach based on participants' needs. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 09/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Payroll Team Leader required for community organisation in Central Gold Coast Your new company Our client is a well-established, community-based business. Due to continuous expansion, they require a passionate Payroll Officer to join their team in the heart of the Gold Coast. This position will require a high level of attention to detail, strong communication skills and the ability to work in a high-volume, busy environment. Their diverse workplace offers ongoing support within a fast-paced environment, giving you the opportunity to take that next step in your career. This company has a strong reputation with a long-term strategy of expansion in place. Your new role This autonomous position will see you performing numerous payroll responsibilities where you will exercise your full function payroll knowledge and offer you the opportunity to take further steps in your career. All whilst carrying out the following: End-to-end processing of weekly, fortnightly and monthly pay runs in accordance with instructions, agreed expectations and best practice. Perform full function payroll tasks including on-boarding, auditing, reconciliations, terminations and superannuation. Respond to payroll queries and offer advice to key stakeholders on solutions to improving payroll performance. Process, maintain, and reconcile payroll accounts and provide reporting analysis to the management team. What you'll need to succeed To be considered for this role, you will have proven experience operating as a Payroll Officer within a fast-paced, medium to large sized organisation: Skills and experience required: Minimum of 3 years' experience in a high level payroll processing position. Exposure to Australian payroll processes and legislative framework at a national level. Willingness and ability to work as part of a cooperative team to achieve team deliverables. Experience working in a fast-paced, deadline-focused position. What you'll get in return Our client has a reputable name in their field, with a strong connection to their company values and a passion for their employees. This is a rare opportunity to be part of a Gold Coast organisation with a driven and hardworking team. This is a permanent position allowing you to develop your professional experience and receive a competitive salary package. If you are motivated, focused, enjoy a diverse workload and love a challenge, don't miss out on this fantastic opportunity. What you need to do now Please email your application to Moanna Yates, Business Manager at [email protected], or please call Ph: 0404 305 351 for a confidential discussion. At Hays, we value equity, diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. Find out more about Equity, Diversity & Inclusion at Hays here. #2841289

A newly created payroll position is required for this ever expanding business! Your new company Your new company Our client is a well known Australian organisation based in the heart of the Gold Coast, operating as an industry leader, committed to providing excellence to their clients. They are seeking a dedicated Payroll Officer to meet the growing demands of the market. This position will require a motivated individual who is confident in payroll processing, possesses a high level of attention to detail, strong communication skills and the ability to work in a high-volume environment. With calculated growth and a long-term strategy in place, they have a proven track record of success and a strong reputation. Your new role As the Payroll Officer, you will be responsible for, but not limited to processing payroll transactions, onboarding all new employees, resolving discrepancies, ensuring procedures are always followed, superannuation calculations and tax obligations, reconciliations and any other ad hoc duties as required. Additionally, you will need to have effective communication with a variety of people at all levels of the organisation and liaise with clients professionally. Key Responsibilities: Assist in end-to-end processing of company payroll and time and attendance Ensure accurate and timely payment of wages and salaries Maintain payroll system and ensure accurate data transfers Generate reports for payments and month-end reporting Provide regular reporting on People Metrics for board reports Assist with compliance checks to meet legislative obligations Build relationships with customers and stakeholders Contribute to change projects and system improvements Maintain confidentiality at all times What you'll need to succeed To be successful, you will have previous experience in a similar role in a fast-paced, busy environment. Additionally, you will have the following Qualifications & Skills: Minimum 3 years of payroll experience with multiple awards and EA's Strong computer literacy, especially in spreadsheets and word processing Excellent communication skills and ability to interact at all levels Analytical mindset and keen eye for detail Ability to meet deadlines and prioritise tasks Self-motivated, flexible, and responsible Comfortable in a fast-paced and changing environment Strong learning agility and adaptability What you'll get in return This position is ideal for a hard-working, confident and enthusiastic individual. Join the team and enjoy a supportive work environment, opportunities for growth, and competitive remuneration. This organisation promotes internal staff organically, and its long-standing staff show a great team environment to grow within. If you enjoy a diverse workload and love a challenge, don't miss out on this fantastic opportunity. What you need to do now Please email your application to Moanna Yates, Business Manager at [email protected], or please call Ph: 0404 305 351 for a confidential discussion. At Hays, we value equity, diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. Find out more about Equity, Diversity & Inclusion at Hays here. #2841306

BloombergNEF (BNEF) is the leading strategic research provider of the energy transition, covering global commodity markets and the disruptive technologies driving the transition to a low-carbon economy. Our expert coverage assesses pathways for the power, transport, industry, buildings and agriculture sectors to adapt to the energy transition. Our analysis, models, and world's most comprehensive databases help CEOs, financial executives, commodity trading, corporate strategy and policy professionals navigate change and generate opportunities. What's the role? Assist with both account management and prospecting for sales opportunities a a team member of BNEF's Commercial Team here based in Sydney. We are looking for individuals who are driven, self-motivated and thrive to work as a team player in a highly collaborative environment. You will be working with a wide range of world-leading clients and helping them with the transition to a low-carbon economy. The job will provide you with opportunity for on the job training as well as overseas training and travel opportunities. We'll trust you to: Assist team members to prospect new business opportunities across Government, Investors, Banks and Corporations, and provide continue support for the full sales cycle Act as an initial point of contact for incoming sales leads Assist your colleagues by helping to book meetings and calls. Responsible for renewal, upsell and the delivery of customer services for existing accounts Respond to client requests promptly and thoroughly Help to maintain accurate customer and sales information in our internal systems Assist in the preparation of major commercial activities, such as content presentations to senior audiences Coordinate and manage the logistics of client events Help with event organisations, partnership and logistics. You'll need to have: Bachelor's degree and a minimum of 2 years' experience in a sales related role Energy and self-motivation to work in a fast paced and collaborative team; a key to being successful in the role A passion for learning and an interest in energy transition & sustainability related content Client facing experience and the ability to build strong relationships in a sales environment Strong communication and presentation skills in English Proven ability to manage several tasks at the same time, with a rigorous attention to detail Demonstrated continuous career growth within an organisation Appetite to learn and appetite to have impact If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to explore about us here: https://about.bnef.com/ Why Bloomberg? We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential. Learn more about our office and benefits: Sydney | www.bloomberg.com/australia Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

My client is on the search for a reliable payroll officer to join their team from Melbourne's inner South-East. The successful candidate will commit to a 3 month temporary contract, located in Brighton with 2 days WFH flexibility. Client Details My client is an industry leading not-for-profit organisation, priding themselves on their long standing purposeful service to the community. DescriptionLiaise with internal stakeholders around queries & issues related to payroll processes and system implementationSupporting the payroll process, including T&A, fortnightly pay runs & additional employee benefits Cross-checking compliance & suggest areas of improvement Provide administration support to the broader Finance Team if required ProfileYou will have end-to-end payroll experience, ideally on Humanforce Payroll Metrix The successful candidate will have a customer-centric & continuous improvement mindsetStrong time management is important, prioritising tasks and deadlines Excellent communication skills and teamwork is essential Job OfferCompetitive market salary rate ($45-$50 per hour) plus superannuationWFH 2 daysEmployee Assistance ProgramOn-site parkingSupportive team environmentMake a difference contributing to the community To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Daniel Faella on 0416 874 977

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN THE LIFE OF

The Event Specialist is responsible for a multitude of facets, from event planning, logistics, and sales to execution. You will be the ambassador of our brand, the driving force behind the events programme, creating unique experiences for our target audience, our members and the greater Flexi Group community.

We are looking for a fun-loving, highly energetic and organised individual who is passionate and has an entrepreneurial mindset to drive business.

This individual will oversee multiple events across our spaces from start to finish, going above and beyond to ensure weekly and monthly events run smoothly.

ADMINISTRATION AND FINANCE

• Build a series of engaging and diverse events as per our event categories, Business, Community-Bonding, Entertainment and Wellness, to contribute to the growth of creative communities. 
• Working alongside the Head of Operations to set the Annual Community Events Calendar, including reporting and forecasting the total of events and the results for each quarter.
• Guide the Community Team to fill up their location’s event calendar and follow the 8-week workflow to ensure they achieve success. From brainstorming, reaching out to potential collaborators, event promotion and overseeing execution plans.
• Ensure meeting rooms are booked on the booking platform. 
• Support with creating quotes and invoices to vendors and collaborators where necessary and ensure that payments are made. 

EVENT EXPERIENCE AND OPERATIONS 

• Meet with event organisers, members or potential members to understand their needs to coordinate the team and conduct event tours to showcase the space. 
• Record and manage all event leads on the system and use the data for marketing outreach.
• Frequent onsite event support where needed, support the Community Teams to lead the events and assist in any way to ensure smooth execution.
• Liaise between the Community Teams and Marketing Team to strategise on creative events promotions to boost event reach and attendance.
• Conduct regular check-ins with each location - debrief on hosted events, advise to improve event performance and execution efficiency and offer support on upcoming events.
• Oversee and execute events on the day, ensuring every team member knows their role and when they should take breaks, every event organiser knows the run of the show, and every guest has their expectations exceeded.
• Ensure the location is ready prior to an event, including moving furniture, room layout and set-up, catering and crockery preparation, space resetting and cleanliness, etc. 
• Meet with event organisers, caterers and guests to ensure that they are familiarised with the space and have the tech set up for their event; assist with troubleshooting technical issues, equipment is set up, and wifi details are shared.
• Follow up with event organisers after the event is held to continue the relationship and gain feedback and action learnings.

SALES AND PARTNERSHIPS

• Streamline the process of private events by identifying and improving all possible touch points - from the method of receiving and collecting information, assigning to location teams, passing on for execution, and following up.
• Manage all incoming private event space rental leads and coordinate with the Community Team to confirm bookings and arrangements.
• Analyse private events sales performance on a monthly basis and work closely with the Marketing Team to create packages and promotions for private event spaces.
• Outreach in social events or related functions on behalf of our brands to attain more leads for event bookings.
• Outreach to potential partners to build up brand awareness and benefit community engagement.
• Liaise with suppliers and vendors and negotiate prices to ensure profitability with events. 
• Meet with catering suppliers to have menu options to provide guests with menus to suit various needs and occasions, i.e. standing canapes, drinks reception, lunch catering, etc. 

TECH SUPPORT

• Knowledge of all tech and AV on-site to support members and guests with set-up and troubleshooting.
  Assist with troubleshooting printers, equipment in meeting rooms, etc. and liaise with IT support if needed. 

PEOPLE

• Train new Community Team hires in event processes, planning and execution.
• Work closely with Community Teams to create best practices that help build a more robust and more thriving community.
• Manage timelines and schedules for those working events: Barista, catering, adhoc team members, community team.
• Be the go-to person between Community Teams and Marketing Team to ensure Community events and Private events are both marketed via various platforms effectively.
• Work with the Country Manager to reinforce locations to make progress with events planning on a regular basis.

EXPERIENCE AND REQUIREMENTS

• Two years experience in a customer-facing position, ideally within entertainment and events.
• Personable with strong verbal and written communication.
• Exceptionally organised with the ability to multitask.
• Thrives under pressure and is solution-oriented.
• Reliable, self-driven, with the ability to work with teams and independently.
• University Degree in Events or a related field is an advantage.
• Proficient with Google Drive and Sheets.
• Good business acumen.
• Ability to manage critical situations and take action quickly.
• Prior experience in coworking, a startup business or Events would be an advantage.

WHAT WE OFFER

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars: Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. 

We are seeking a highly ambitious payroll accountant to join our finance team in this newly created role.

As a Payroll Accountant overseeing Employment Hero’s internal payroll across multiple geographies, you play a pivotal role in ensuring accurate and compliant payroll processing on an international scale. Your responsibilities include meticulous review of payruns, collaboration with outsourced payroll providers, and coordination with diverse stakeholders across different regions. You will also be working closely with the accounting and compliance teams to ensure payroll-related journals and filings are processed accurately and in a timely manner.

The ideal candidate will be someone who is a great communicator with stakeholder management experience and who has great time management skills to meet deadlines.

As a Payroll Accountant, you will:

• Review payruns from the outsourced payroll provider for multiple geographies (AU, NZ, UK, SG, MY, PH), ensuring compliance with diverse international payroll regulations
• Navigate and understand the complexities of payroll processes across different countries and regions and resolve any issues/discrepancies
• Review WFH expenses
• Processing payroll-related journal entries and filings in a timely manner (eg. PAYG/PAYE, payroll tax, super, workers compensation insurance renewals, etc)
• Serve as primary point of contact for Finance with the rest of the business and external vendors in relation to all payroll matters
• Prepare monthly balance sheet reconciliations
• Assist with cashflow forecasting of payroll and payroll-related expenses
• Assist with external audits
• Propose and implement process improvements that enhance the efficiency and accuracy of the global payroll review process
• Testing of automated payroll
• Assist with GT payruns, as needed
• Other adhoc duties as needed

What will you bring 

• 2 - 3 years experience in a similar role
• Currently studying for CA/CPA qualification
• Relevant degree in finance/accounting 
• Experience running payroll in Australia and New Zealand is essential; experience running payroll in other geographical areas will be highly advantageous
• Intermediate to Advanced experience with Excel/Google Sheets
• Keypay experience essential

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

 

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Global Gathering | GG22 Phuket

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

Life at Employment Hero | Your best career move, ever

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

1. Application Review
2. TA Screen
3. Hiring Manager Interview
4. Final Interview

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

We are seeking a passionate part-time Physiotherapist (up to 20 hours/week, with potential for increased hours) to join a leading private practice nestled in the heart of Bendigo, Victoria.

This is a rare opportunity to advance your career and develop in a niche area.

If you are a seeking a fulfilling career in headache and migraine management, we invite you to apply below.

·       Provide physiotherapy services focusing on headache and migraine management using the Watson Headache® Approach.

·       Implement the Watson Headache Approach in patient care, setting our clinic apart in the industry.

·       Collaborate with the team to share patient management responsibilities.

·       Build and maintain strong rapport with patients.

·       Contribute to business expansion and nurture existing referral connections.

·       Manage your diary confidently and contribute to key administration activities.

·       Treat and manage a diverse case load with 1-hour initial appointments and 30-minute follow-up appointments.

·       Provide necessary letters to referrers and assist allied health professionals.

·       Efficiently book and manage your diary.

·       Assist with extra administration tasks as required, including phone management, emails, texts, and payment processing.

·       A warm, welcoming environment.

·       Excellent referral basis from local GP's and health professionals.

·       Flexibility in working hours supporting work/life balance.

·       Professional Development annual allowance of $1000pa, plus 50% of course thereafter.

·       One-on-one mentoring as required.

·       Competitive remuneration + superannuation.

Relocation/sign-on bonus of $1000.

Location:

Positioned conveniently near Melbourne, Bendigo offers the benefits of a regional lifestyle while remaining well-connected to the state capital Melbourne, making it an ideal location for those seeking both tranquility and urban access.

Residents enjoy access to a plethora of amenities, including vibrant local markets, cultural festivals, and a diverse range of dining options. Bendigo seamlessly blends modern conveniences with a touch of historic charm.

Bendigo fosters a strong sense of community, where residents often come together to support local initiatives, events, and charitable causes. This tight-knit community spirit contributes to a fulfilling and supportive lifestyle.

To apply, please send your resume and cover letter to [email protected] or apply below.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. 

We are seeking a highly ambitious payroll accountant to join our finance team in this newly created role.

As a Payroll Accountant overseeing Employment Hero’s internal payroll across multiple geographies, you play a pivotal role in ensuring accurate and compliant payroll processing on an international scale. Your responsibilities include meticulous review of payruns, collaboration with outsourced payroll providers, and coordination with diverse stakeholders across different regions. You will also be working closely with the accounting and compliance teams to ensure payroll-related journals and filings are processed accurately and in a timely manner.

The ideal candidate will be someone who is a great communicator with stakeholder management experience and who has great time management skills to meet deadlines.

As a Payroll Accountant, you will:

• Review payruns from the outsourced payroll provider for multiple geographies (AU, NZ, UK, SG, MY, PH), ensuring compliance with diverse international payroll regulations
• Navigate and understand the complexities of payroll processes across different countries and regions and resolve any issues/discrepancies
• Review WFH expenses
• Processing payroll-related journal entries and filings in a timely manner (eg. PAYG/PAYE, payroll tax, super, workers compensation insurance renewals, etc)
• Serve as primary point of contact for Finance with the rest of the business and external vendors in relation to all payroll matters
• Prepare monthly balance sheet reconciliations
• Assist with cashflow forecasting of payroll and payroll-related expenses
• Assist with external audits
• Propose and implement process improvements that enhance the efficiency and accuracy of the global payroll review process
• Testing of automated payroll
• Assist with GT payruns, as needed
• Other adhoc duties as needed

What will you bring 

• 2 - 3 years experience in a similar role
• Currently studying for CA/CPA qualification
• Relevant degree in finance/accounting 
• Experience running payroll in Australia and New Zealand is essential; experience running payroll in other geographical areas will be highly advantageous
• Intermediate to Advanced experience with Excel/Google Sheets
• Keypay experience essential

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

 

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Global Gathering | GG22 Phuket

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

Life at Employment Hero | Your best career move, ever

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

1. Application Review
2. TA Screen
3. Hiring Manager Interview
4. Final Interview

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

The Lead Technical Specialist is responsible for leading the Technical Specialists team in providing technical advice, guidance and support to the Claims team on technical assessment and case management matters, to assist in reaching desired claims durations and outcomes in line with the terms and conditions of the policy. A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims Consultants to build their capability in line with the TAL claims capability and delegated authority frameworks. This includes development of processes, tools, guidelines or other resource to support assessment of the claims.

Primary Details Time Type: Full time Worker Type: Employee Customer Care Specialist Hybrid Role - 2 days in Office, 3 days from home Equal paid parental leave - with super! Insurance and retail discounts from Day 1 The opportunity Contribute to our customers' experience with QBE by delivery exceptional outcomes for all enquiries. Your new role QBE's Workers Compensation team is growing! 2024 is going to be an exciting year for QBE as we deliver high quality Workers compensation activities to our customers across 3 business divisions. Our Customer Care team is there to support all of our customers with any compliments or complaints they may have. With a solution focussed approach, our Customer Care team will actively aim to provide timely solutions and outcomes. More specifically the role will: Manage customer feedback including Customer Experience, Complaints and Service Recovery while ensuring responses provided in a timely manner at a high quality. Maintain high quality communication with customers in line with applicable industry, regulatory and internal SLA timeframes and requirements. Build and maintain relationships within QBE to deliver constructive and solutions focused feedback. Produce high quality reporting to ensure that customer feedback is communicated efficiently. About you With a background in customer service, you will bring an engaged and person-centred approach to your work. To be successful in this position, you will also bring: Previous experience in workers compensation or insurance background. Experience in a customer service or dispute resolution role. Experience in maintaining high quality reporting and administration. Ability to follow up, investigate and deliver outcomes effectively through your strong relationship building and collaborating skills. Ability to identify business problems and translate them into solutions to improve the customer experience. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 02/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Injury Management Specialist Location: Newcastle Type: Full Time, 12 month Fixed Term Contract The opportunity It's an exciting time to be joining QBE's Managed Fund Claims (Worker's Compensation). With solidified relationships and growth, our Treasury Managed Funds business is looking for an Injury Management Specialist to support our agencies and continue our high-quality service offering. Working on a diverse portfolio, our Injury Management Specialists provide crucial coaching and support to our Case Managers and Stakeholders. Your new role Provide proactive, expert injury management advice to claims staff and customers. Identify opportunities to review, develop and modify processes, procedures, standards, and guidelines in line with best practice. Comply with regulatory and legislative requirements relevant to medical and injury management intervention. Contribution to the preparation of training and policy material relating to injury, treatment, and medical management best practices. Support your team and wider business to uplift capability through means of training and coaching. About you Extensive experience in a workers' compensation claims role or"similar"role" Experience in Allied Health, Clinical, supervisory and/or workplace-based rehabilitation experience Tertiary qualifications in medical, health or a related area Broad knowledge of workers compensation laws and compliance obligations with a core focus on legislative knowledge and work capacity decisions Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management. Excellent people, communication, written, and networking skills. A person-centred approach to customer service and people management. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 31/01/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Come join the AGS family, on this very well-known global tech brand right here in Sydney!​​​​​​

Why Allegis Global Solutions? 

AGS is a part of Allegis Group, the largest privately held staffing and workforce solutions firm in the world. We support some of the largest Fortune 500 companies globally, across several industries.   

Duties:

As a Recruitment Sourcing Specialist, you will be deployed to an Australian-grown tech giant on a 6-month assignment, where you will be working directly with their in-house Talent Acquisition team. You will recommend and execute sourcing strategies with a focus on passive talent and be an ambassador for Allegis Global Solutions and your client's brand at every interaction. You will…  

Your duties may include, but are not limited to:

• Undertaking recruitment activities with a focus on top-of-funnel sourcing for Front and Backend Core Engineers (Senior Software Engineers), as well as inbound job applications and referrals on a rotation basis.
• Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met.
• Communicating recruitment trends, and market intelligence, and acting as a talent advisor to hiring managers.
• Identifying and escalating risk or compliance issues.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times.
• Possess excellent CX skills to ensure a positive experience.
• Providing professional advice and open and honest feedback to candidates promptly and in accordance with recruitment best practices.
• Utilising specialist market knowledge to assist with the ongoing management of pre-qualified talent pools.

WHEREFIT is one of Australia’s fastest-growing, HR SaaS platforms that is revolutionising fitness and wellbeing employee benefits. Our mission is to help working Australians get fit, active, and healthy, and we prioritise employee wellbeing above all else.

We're a home-grown, self-funded Australian startup that is proud to have reached our current level without external investment. With plans to triple revenue and double headcount this year, we're excited to enter the next growth phase on our own terms.

Since launching in 2017, WHEREFIT has quickly grown to become a trusted wellbeing partner at over 200 of Australia’s leading employers, including Woolworths, NAB, Australia Post, Westpac, Reserve Bank of Australia, Allianz, PwC, nbn, AMEX, EY, Lendlease, and more.

Our platform helps businesses provide their employees with exclusive corporate benefits at over 1,000 leading fitness and wellbeing brands, including HelloFresh, Anytime Fitness, Adidas, F45, ICONIC Sport, Speedo, UFC Gyms, Adore Beauty, Under Armour, and more.

We believe that a healthy and active lifestyle should be accessible to all, and we are committed to making this a reality for all working Australians.

Role

We have ambitious goals to grow our business and scale our team in 2024.

As a Customer Success Specialist (Corporates), you will be responsible for delivering the best customer experience for our corporate clients. There is potential to grow with the business, with an attractive bonus package that is aligned to your personal performance and company success.

Collaborate with cross-functional teams to optimise engagement of corporate clients and their employees with our service. Lead client success initiatives to maximise subscription renewals and drive new business and upsell revenue opportunities. You will also have the opportunity to influence and shape corporate engagement strategies, crafting innovative ways to drive engagement and success.

You will be part of an exciting startup culture, working alongside talented and driven individuals, and contributing to the success of a company that is helping businesses do better for their employees. If you're ready to take your career to the next level and to make a real impact on the fitness and wellbeing of working Australians, apply to join our team today!

Responsibilities

• Assist new corporate clients with the onboarding and launch of our service across their organisation
• Build strong relationships with our corporate clients, respond to their requests and provide support across phone and email channels
• Implement account management initiatives at scale to maximise customer satisfaction, retention, renewal, and new business/upsell revenue opportunities
• Assess clients’ current level of engagement and help clients extract greater value and engagement with our service
• Proactively monitor client health and create/implement risk mitigation initiatives where necessary
• Communicate client needs and feedback back to management and the relevant teams, and suggest potential solutions
• Identify process improvement opportunities and work with cross-functional teams to address these areas effectively
• Meet client success targets and KPIs

• A positive can-do attitude and a passion for what WHEREFIT is trying to achieve
• 1+ year/s experience in client success or account management roles (preferably B2B SaaS) across phone and email channels
• Excellent presentation, written and verbal communication skills
• Strong team player with the ability to collaborate with management and cross-functional teams
• Ability to thrive in a fast-paced dynamic culture and perform under pressure
• An interest in fitness, health and wellbeing is an advantage but is not required
• Nice-to-have: experience working in a start-up environment

• Competitive remuneration package including base salary, bonuses and benefits
• Dynamic and vibrant office environment located in Fishburners, one of Australia’s leading startup co-working spaces in the Sydney Startup Hub
• Full member access to workshops and numerous learning, networking and startup community events within Fishburners and the Sydney Startup Hub (e.g. lunch and learns, Friday pitch nights, community social events such as Christmas and Halloween parties)
• Zero overtime commitment - we encourage our team to dedicate quality time to personal fitness, health and wellbeing outside of work hours
• Access to over 2,500 unique fitness and wellbeing perks on the WHEREFIT platform, and access to other retail and non-wellbeing related perks too
• Up to $1,200 annual subsidy for personal fitness/sport expenses
• Generous learning and development budget for external training courses
• Headspace premium subscription
• Monthly team lunches and social events

Primary Details Time Type: Full time Worker Type: Employee Location: Parramatta or Newcastle 12-month fixed term contract with full-time hours The opportunity An exciting opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations and Advocacy team. Reporting to the Senior Manager, Internal Review, the role presents a unique opportunity to contribute to QBE's success. QBE is passionate about making a difference to the lives of those injured in a motor vehicle accident and this role will see you join a high performing team responsible for the management of disputes made by customers. You, as the decision maker, will have the opportunity to deliver fair and equitable outcomes and improve the overall customer experience in this maturing CTP Reform Scheme. Your new role Manage organisational obligations and compliance in relation to the conduct of disputes under the Motor Accident Injuries Act 2017 (NSW), as well as other Regulations, Guidelines and Statutory Frameworks Exposure to disputes before the Personal Injury Commission Provide recommendations in relation to process and decision-making improvements, to enhance alignment with the Objects of the Act Review and deliver sound, timely decisions for disputes. Proactively identify systemic causes of disputes and contribute to the development of creative and beneficial solutions Foster and maintain strong stakeholder relationships, both internally and externally, including medical and allied health practitioners, rehabilitation providers, legal representatives, regulators, and cross-functionally across QBE Provide subject matter expertise and identify continuous improvement training opportunities for our business About you Experience in allied health, claims or legal background within a personal injury scheme (CTP, workers compensation, etc), and/or clinical exposure being highly advantageous Highly developed communication skills, both written and verbal, with a strong understanding and interpretation of medical terminology. Ability and initiative to make decisions and recommendations Proven ability to influence stakeholders to improve performance and achieve excellent outcomes. Proven success in driving continuous improvement initiatives, have complex problem resolution ability and business acumen. Previous experience in coaching, mentoring or developing others would be highly regarded. Solution focused individual with a resolution mindset approach About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 01/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Location: Parramatta Permanent full-time role The opportunity This role will see you exercising a wide range of skills as part of QBE's dispute resolution process with our customers at the forefront of our mind. You will be joining a collaborative team where you will manage a portfolio of complaints in accordance with QBE's complaints management processes. Your attention to detail and commitment to improving the customer experience will also see you playing a part in identifying root causes of complaints and opportunities for improvement that would lead to a better customer outcomes. A key element of the role will involve assessing, investigating and critically analysing policies, legislation and expert evidence along with adopting a proactive, solution focused mindset to resolving customer issues. You are the final decision maker and will manage a portfolio of either External or Internal dispute resolution complaints. You will be engaging with internal and external stakeholders to manage complaint resolution requirements and outcomes - encompassing organisational, code of practice, legislative and scheme requirements. Being the final decision maker for QBE, you will be required to communicate the outcome of your decisions with customers and appropriate stakeholders demonstrating a professional and empathetic manner. Your responsibilities may also include the following: Support the delivery and execution of the Customer Relations & Advocacy strategy and business plan objectives Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes Ensure organisational procedures in relation to complaints and compliance breaches are followed Provide feedback on process, product and service improvements to minimize recurrence or mitigation of issues for customer dissatisfaction Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act In the assessment of your complaint management obligations review and assess compliance by business units with Code of Practice and legislation Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customer Work collaboratively with key internal and external business stakeholders About you We are looking someone that has extensive experience within the same or a similar (Claims, Legal, Product or Underwriting) technical role and can bring with them their knowledge and passion for customer relations, advocacy and dispute resolution. Possessing the following will help ensure success in the role: Insurance or legal background is advantageous; Must have a solid understanding of risk, compliance and policy General Understanding of AFCA's expectations, approach to complaint handling, fees and determinations (if handling external complaints) Ability to problem solve and build strong relationships with customers and stakeholders Strong written and verbal communication skills, including great negotiation skills Excellent time management skills, ability to work under pressure and with pace when required Take accountability and ownership of tasks acting with integrity despite pressures and challenges Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy Solution focused individual with a resolution mindset approach Impeccable attention to detail and ability to make decisions within challenging circumstances Team player with collaborative mindset and a high level of resilience About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 01/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job Summary Sydney Contract JN -012024-1954960 Jan 27, 2024 Competitive Job Description Our client, a house hold brand name in Australia, is embarking on a multi-year payroll and award interpretation journey and is seeking the services of Senior Business Analyst. Our client, a household brand name in Australia, is embarking on a multi-year payroll and award interpretation journey and is seeking the services of Senior Business Analyst to help create a successful outcome for the business. What you'll be doing: Execute payroll process and system strategy with the alignment to standardizing, streamlining and automating processes to drive business efficiencies Collaborate with system vendors, local country teams, and payroll to implement payroll solution Be foremost expert on the payroll and award interpretation processes Facilitate workshops and elicit requirements from key stakeholder Collaborate with IT to translate business requirements into technical solutions/plans and prioritize future enhancements Support the execution of design sessions to optimize the process and system configuration to streamline the end-user experience Support new requests and/or system enhancements to drive continuous improvement Communicate updates, systems and business changes to stakeholders as needed What experience you'll have: Excellent communication, organization, customer service, interpersonal and analytical skills are required with the ability to work effectively with third parties Extensive experience in enterprise payroll and award interpretation transformations (5 + years) Strong background in business process, any lean (Six Sigma) experience would he highly regarded Must be a team player, dedicated, and reliable Must demonstrate a high level of confidentiality and discretion Good time management skills are required Must be able to lead multiple projects simultaneously Experience in a high-volume, high-intensity position is required with the ability to meet critical processing deadlines under tight time constraints Must have advanced experience with computer packages, applications, and other technical tools sets

Primary Details Time Type: Full time Worker Type: Employee National Portfolio Specialist, Target Market Determinations Location: Melbourne, Sydney or Brisbane Type: 12-month fixed term contract, full time The opportunity In this role, you will provide support to the Consumer Portfolio & Product Governance teams in the development and implementation of TMD updates for Consumer retail products to support the regulatory change project initiatives to satisfy business objectives. Your new role Assist in the implementation of project governance framework by development and delivery of regulatory change Support the project leads in preparing for and participating in project stand-ups to track progress using Agile methodology Excellent skills in personal work organisation and time management. Model high level of risk maturity in everyday behaviour Proven ability to step into problems; analyse and recommend solutions timely. Coordinate and facilitate workshops sessions Happy to talk flexible working About you Strong Technical Insurance product knowledge and drafting experience Thorough understanding of regulatory framework as it applies to general insurance Detailed understanding of key legislation monitored by ASIC Ability to draft and produce business documentation and reports with attention to detail Proven ability to step into problems; analyse and recommend solutions timely. Excellent skills in personal work organisation and time management. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

12 months FTC with a financial institution based in Melbourne CBD, 170k-180k base + super Your new company A financial institution requires an experienced Organisational Design specialist to join on a 12-month Fixed Term contract. Your new role This role will see you partner with the senior leadership team to design and implement organisational design strategies to support transformation across the business. You will be responsible for the design and implementation of target state organisation designs that align with the organisation design principle. What you'll need to succeed You must have demonstrated experience in a similar type of role completing organisational design projects from end to end. You must have designed organisational structures previously for a large organisation. You must be an expert in the Organisational Design space and be comfortable to advise best practice methodology and tools to design future state models. What you'll get in return The opportunity to continue to develop your skills in Organisational Design. Join a supportive and collaborative Organisational Design team. Make a meaningful impact by working on projects from end to end and engaging and influencing senior leaders. Earn a competitive salary package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on +61352268017. If this job isn't quite right for you, but you are looking for a new position, please contact me at [email protected] for a confidential discussion about your career. #2841022

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and Discover the exciting opportunity to join our Logistics Procurement team as a Procurement Specialist located in either Braeside VIC or Port Kembla NSW.  As BlueScope continues to grow as a business, we continue to strengthen and develop our people.  We need to ensure we have the right mindsets, capabilities and skills to create and inspire smart solutions in steel to strengthen our communities for the future.

The Logistics Procurement team plays a pivotal support role to our Australian Steel Products business (ASP) as subject matter experts in the logistics domain. As an esteemed business partner, you will closely engage and collaborate with cross-functional teams including supply chain, operations, logistics, commercial and our lead teams.  Your role will be to elevate the customer experience by negotiating and executing agreements to provide the best logistics service to meet the diverse needs of our business, including service, safety and governance requirements.  These agreements will provide a sustainable platform for our businesses to deliver products to their customers with the required service levels and cost efficiency. 

You will receive an attractive salary including 14% superannuation, plus an annual bonus through our profit share plan.  Additionally, we provide hybrid working arrangements, allowing for flexibility in your work environment.

What will you do

Working with a supportive, collaborative and inclusive team, you will engage with stakeholders across all BlueScope business units developing an understanding of their logistics requirements and managing sourcing projects to help deliver great customer experiences. You will:

• lead small to medium sourcing projects ranging from contract amendments, extensions to direct negotiations and tenders across all BlueScope businesses
• proactively liaise with key stakeholders including Procurement, Operations, Finance, and Legal to ensure alignment and support to achieve the best total cost solution for our business
• manage multiple projects across multiple business divisions simultaneously
• promote the procurement culture, processes and systems that assist in value delivery to our business including EBIT improvement, cost avoidance and reducing total freight spend and costs through the supply chain
• develop contractual agreements from our templates, which deliver safe, reliable, flexible and cost effective solutions
• work collaboratively with our internal teams and our suppliers to obtain required information in a timely manner - including Scope of Work for sourcing activities
• ensure critical contractual and other information is entered into and maintained within the appropriate systems

More about you

As a self-motivated, customer-focused procurement professional, you will bring:

• effective communication skills and the ability to adjust your style to suit your audience
• ability to prioritise and multitask
• commercial and legal acumen with an understanding of commercial terms and conditions
• effective influencing and negotiation skills
• ability to listen to our customer needs and translate these into documentation to suppliers to clearly outline our requirements
• proficiency in the use MS Office suite of products

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Hello and Kia Ora!

Start your game…
At Entain Australia and New Zealand as we're expanding our Personalisation journey and seeking a passionate problem solver, to play a pivotal role in our strategy for Ladbrokes & Neds. As the Personalisation Lead reporting to the Marketing Automation and Personalisation Manager, you'll manage key projects, delivering customer-focused solutions across the entire customer experience.

While experience in Personalisation is advantageous, we recognize it's a relatively new field. If you have a background in Product Management, Direct Marketing, Digital Project Management, or any role where you've acquired relevant, transferable skills, we encourage you to apply. Ultimately, we are seeking an individual with a customer-centric mindset, passionate about contributing to the strategic implementation of initiatives across all customer touchpoints.

Where and how you can work
This role is in Brisbane, Australia, (HQ). At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day...

• Lead the development and management of an integrated, responsive, and scalable personalisation initiative to ensure we are delivering relevant communications across digital touchpoints.
• Develop plans to test new functionality and identify opportunities to leverage capabilities to meet the unique needs of our audiences.
• Identify and document opportunities, which should include a business case, a path to growth, an execution plan, and stakeholder buy-in.
• Work with the Insights & Analytics team to continually identify customer-focused, data-led opportunities.
• Present data-driven findings clearly and concisely to a variety of audiences, including senior management.
  Work with business stakeholders on the creation of new personalisation capabilities and features to be developed and tested through iterative frameworks, including product ideation & delivery, machine learning & artificial intelligence-driven segmentation and omnichannel message & offer delivery.

What you’ll bring…

• Highly personable and collaborative - you will be responsible for leading, influencing and engaging senior team members across the wider business.
• Highly organised and experienced in managing large-scale projects.
• A genuine passion for delivering the best customer experience possible.
• An ability to communicate across a wide range of topics. You pride yourself on your ability to hold your own in both technical and non-technical conversations.
• Ensures high quality of work, and relevance of the strategic and operational recommendations. You're not afraid to challenge the work in progress and the results and reorientate the approach and solution as needed.
• A keen interest in sport & racing (or at least, the data associated with it!)

Entain Lifestyle

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

 

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

 

As Afterpay’s Dispute Resolutions Specialist, you’ll handle and resolve customer and merchant disputes in a fair, transparent and timely manner. The successful candidate will be the key point of contact within our Customer Service team for all escalated disputes and will be closely involved in the complaint lifecycle from escalation, to IDR and EDR.  

 

You Will:

• Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.

• Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.

• Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints 

• Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups 

• Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.

• Analyse complaint data, report on trends to the business, and make recommendations to improve processes.

• Manage multiple dispute cases simultaneously and in an efficient manner

• Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved

This is a part-time opportunity of 3 days a week (22.8 hours).

As an Industrial Relations Specialist at EACH you will be working closely with the HR Director and HR Operations Manager where you will play a pivotal role partnering with HR and the business to provide specialist advice and coaching on a range of Industrial Relations matters.

This role will leverage upon your deep industrial relations expertise to provide advanced industrial advice and interpretation across various legislation whilst providing recommendations that deliver commercial and practical solutions for EACH.

Based out of EACH’s head office located in Ringwood, the role is multifaceted, covering employment laws, liaising with Fairwork, employer industry groups, unions, and general interpretation of several industrial instruments, providing frameworks for change initiatives, advisory support and report writing.

In this position, having a calm methodical disposition, resilience, the ability to influence and multitask is essential. Your ability to clearly share information and learnings with the team and have an approachable attitude along with a sense of humour will also be put to good use.

• Love what you do and leave your mark
• Lead optimisation initiatives across our Last Mile operations
• 12 month contract based in Melbourne or Sydney

As a Fulfilment Specialist your role will be to define & document improvements and implement operational optimisation initiatives across Endeavour Group’s Last Mile operation. 

In this role you will work closely with multiple cross-functional teams, including Endeavour Delivery, Tech, Finance and Customer Service, to refine our processes and accelerate best practices across Endeavour.

You will monitor the progress of these initiatives and report any risks to Senior Management while maintaining highest quality standards. You will build strong relationships with various stakeholders based on trust to ensure sustainable implementation across the network.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• You will lead the design, development and implementation of business improvement solutions with the main focus being reducing delivery delays, improving operational efficiency and improving delivery customer ETA certainty.
• You will use existing project governance to enable transparent and efficient initiative delivery 
• You will successfully integrate people & technology based on best practice order fulfilment processes while adhering to relevant safety standards
• You have excellent communication skills to lead the change management plan and create effective project communication plans
• You will demonstrate your strong problem solving skills supporting our teams to identify and implement operational improvements and standards uniformly across all our teams
• You will work closely with the project leaders of other streams to ensure interdependencies are understood and any challenges addressed
• You will take learnings and successes from the proof of concept (POC) phase and implement and scale them into the broader business.
• You will lead continuous improvement in conjunction with peers and the wider Supply Chain team