Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Reporting to the Performance Manager, a full time position is now available for a Dispute Resolution Specialist to join the team based in our Melbourne, Docklands head office.

The primary purpose of this role is to support the achievement of Customer Operations key objectives through best practice complaint management to deliver sustainable resolutions to complex and escalated complaints received within the Dispute Resolution Team with a key focus on telco.

This role will require you to work directly with customers and stakeholders to resolve complex and varied complaints and issues (including working directly with external parties such as Ombudsman bodies for Energy &/or Telecommunications and distributors).

Within this role you will also be required to proactively analyse complaint trends and root cause drivers to bring the voice of customer to life with the aim of identifying and delivering initiatives to improve business efficiency, enhance customer experience, reduce customer pain points and complaint cost to serve.

Key accountabilities of this role:

• Timely and accurate resolution of Ombudsman complaints requiring investigation or internal escalated complaints. This is achieved through case management ownership, accountability for timely and high-quality investigation, negotiation and putting forward sustainable solutions. 

• Build and maintain strong working relationships with your Scheme counterparts by being the point of contact for your cases, ensuring the provision of full, detailed and quality investigation responses in agreed format, calling through to conciliators prior to case submissions to talk through the outcome of the investigation, the proposed resolution, and any further information requirements within SLAs.

• Ensuring that investigations are compliant with the Ombudsman’s expectations and regulations and guidelines set out by either the Essential Services Commission, the Australian Energy Regulator for Energy or the Australian Communications and Media Authority for Telecommunications. All upgrades should be assessed for areas of improvement and compliance and challenged or fed back to the relevant business where appropriate.

• Monitoring of ageing and upgrades to ensure work is being completed within defined SLAs, along with proactive intervention and escalation of cases that threaten to fall outside SLA to ensure that customer issues are resolved as quickly as possible.

• Proactively engage and collaborate with key stakeholders to understand their business objectives; provide regular performance updates to and solicit regular feedback on performance.

• Where required, provide subject matter expertise and input into AGL process forums, projects, user acceptance testing processes pertaining to your process area/s of expertise, or formally represent the Dispute Resolution team in process and system review forums as nominated with delegated decision-making authority in these forums on behalf of the Dispute Resolution Team.

• Prompt escalation of distributor / wholesaler related issues and potential systemic issues to relevant functional areas. Ensuring risks and issues are flagged in the risk and issues registers.

• Management of operational change resulting from system, regulatory and process updates and notifications

Qualifications, key skills and experience required:

• Previous industry experience in Telco and complaints will be highly sought after

• High level of customer service and complaint management experience

• Ability to influence and negotiate outcomes Comprehensive written communication skills

• Ability to provide key insights, and use data as the basis to tell a story

• Accuracy and attention to detail, with high verbal communication skills

• Ability to work autonomously with minimal supervision

What is in it for you:

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.

• Hybrid working environment where you have the flexibility to work from home 2 days a week

• A positive work environment where we support each other

• Access to an additional week of recharge leave per year

• Discounts off Gym Memberships, Health Insurance, and other wellness

• Access to onsite facilities, bike rack, change rooms and onsite café

• Access 20 weeks of paid parental leave for the primary carer

*Benefits may change over time and vary based on location. 

Note: You must have unlimited, full working rights in Australia to Apply

Please ensure all applications are submitted with an updated Resume and Cover Letter by the closing date of: midnight Monday 18th March 2024

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Reporting to the Vendor and Strategic Initiatives Manager, a newly  created position has become available on a full time basis for a Vendor Specialist to join the team in our Docklands head office.

The primary purpose of this role is to undertake analysis to seek, develop, and help implement Vendor onboarding and offboarding for the Contact Centres. They will also work with internal and external stakeholders to facilitate service provider support and related initiatives.

You will work closely with various teams and the wider Customer Service team to put a strong contractual governance for Vendors and holding them accountable including ensuring that they are delivering their KPIs/SLAs. You will work closely with Procurement and Legal for RFP process and assist your manager with legal and commercial negotiations and ensure the close coordination and ensuring the achievement of expected outcomes.

Key accountabilities of this role:

• Engage with existing Vendors, internal and external stakeholders in establishing Contractual Governance including holding vendors accountable for their contractual obligations and promises made during the RFP Stage

• Ensuring all change requests are up to date and formally documented with vendors

• Assessing the performance of vendors in line with agreed KPIs/SLAs

• Supporting leadership in running and analysis of RFPs, comparing BAFOs and creating business case to finalise the RFP recommendations

• Assisting with Negotiating contracts with suppliers

• Ensuring vendor compliance with AGL's policies and standards

• Managing vendor billing and disbursements

• Onboarding and Offboarding of Vendors including coordination with procurement, legal and business teams

• Analyse and undertaking in-depth investigations to help define business problems by gathering technical and non-technical information.

• Conduct research and analysis to identify market best practices, evaluate potential impacts and shape these opportunities to execution with the aim to contribute to the long-term value of the business including finding opportunities to incorporate those in vendor contracts.

• Perform an end-to-end impact analysis of pre-change implementation and perform post implementation reviews of vendor onboarding and offboarding.

• Contributing to the development of a framework to enable the effective implementation of change within the Contact Centres and across business as required both onshore and offshore

• Use a range of systems and databases to gather information and provide valuable insights.

Qualifications, key skills and experience required:

• Expertise in vendor management, particularly in the telecommunications or energy sector.

• Skilled in analysing processes, identifying root causes, and driving solutions.

• Ability to provide key insights, and use data as the basis to tell a story

• Strong Negotiation skills.

• Written and verbal communication: The ability to prepare and present on initiatives.  

• Problem solving skills and ability to define a problem and come up with potential solutions

• Critical thinking – Will need to provide solutions inline with business strategy.

• Strong organizational skills- Will need to be able to manage multiple initiatives and documentation of discussions.

• Ability to plan at a strategic and operational level.

• Ability to collate and present meaningful reports at a strategic management level and at an operational level.

• Proficient in Microsoft office Tools.

• Coordination Skills to ensure timely execution of various actions with internal and external stakeholders.

What is in it for you:

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.

• Hybrid working environment where you have the flexibility to work from home 2 days a week

• A positive work environment where we support each other

• Access to an additional week of recharge leave per year

• Discounts off Gym Memberships, Health Insurance, and other wellness

• Access to onsite facilities, bike rack, change rooms and onsite café

• Access 20 weeks of paid parental leave for the primary carer

*Benefits may change over time and vary based on location. 

Note: You must have unlimited, full working rights in Australia to Apply

Please ensure all applications are submitted with an updated resume by the closing date of: midnight Thursday 21st March 2024

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress. This is an opportunity for you to bring your wealth of experience to the team and help shape the future of sustainability with world-changing innovations and technologies. You have the power to shape things to make them better.

About the Role:

Are you able to analyse operational risk and develop innovate solutions to mitigate risk for our mine operations? Then we want to talk with you!

Operating from the Mining Hub near the Pinjarra Refinery, the Senior Risk Management Specialist oversees the establishment of the risk management framework for WA Mining operations encompassing, a varied risk profile including but not limited to environmental, operational and safety risk.

In this diverse role you will be tasked with identifying, monitoring, and reporting risks and audit issues that could affect our operations, providing specialised advice on risk and control, aligning with Alcoa’s business strategy and objectives.

This is a highly collaborate role working across a wide variety of teams, site leadership, internal and external audit and risk management teams, and regulatory bodies, so you’ll need to be able to engage and influence at all levels to drive effective outcomes.

Key responsibilities include:

• Lead and coach teams to identify potential risks associated with processes, systems, technology, and human factors under their supervision.

• Assist risk and control owners to develop and implement strategies to minimise operational risks, including the establishment of controls, policies, and procedures.

• Ensure that the organisation complies with industry regulations, internal policies, and external standards related to operational risk management.

• Analyse data and reports to identify trends, vulnerabilities, and areas for improvement in risk management processes.

• Manage and investigate operational incidents or breaches and developing plans to prevent recurrence.

• Prepare and co-present (with Risk Owners) operational risk reports to senior management and relevant stakeholders.

• Provide training and guidance to employees to enhance risk awareness and promote a risk-aware culture.

• Lead risk assessments, control testing, and validation activities to ensure the effectiveness of risk mitigation measures.

• Assess and monitor operational risks associated with third-party vendors and suppliers.

• Continuously evaluate and improve the operational risk management framework based on industry best practices. 

What’s on offer:

• Career development opportunities to pursue your passion

• Monthly Leisure (flexi) Day giving you great flexibility

• Benefits allowance

• Performance related bonus (variable)

• 16 weeks paid parental leave scheme

• Paid annual volunteer hours

• Social and diversity focused engagement opportunities

What you can bring to the role:

To play a part in our ongoing success we are seeking someone with:

• Tertiary level qualification in Safety, Risk, or other relevant discipline

• Extensive experience in the provision of strategic advice and guidance to senior management on work health and safety risk and related issues.

• Extensive experience in the provision of work health and safety risk advice and management of change.

• Experience in developing and delivering risk management studies including facilitation.

• Demonstrated knowledge of Work, Health, and Safety legislation.

• A track record of effective communication across all levels of an organisation with an ability influence and guide varied internal and external stakeholders to deliver effective solutions

Additional information

• Interviews may progress prior to the closing date, although all applications will be considered.

• You will only be contacted if you are shortlisted for an interview, this process can take up to four weeks from the closing date.

#LI-AA1

About the Location

As an Alcoan you are part of a global team committed to advancing sustainability and delivering excellence and innovation. We invented the industry and today we are redefining what it means to be a sustainable aluminium company from mines to metal. Join in and become an essential part of our purpose: to turn raw potential into real progress. We believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions. The power is in your hands to shape the things that matter to us all.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress.  Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.    

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!  

Your work. Your world. Shape them for the better. 

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

• Join a large Australian owned iconic FMCG brand based in Docklands

• Flexible hybrid environment

• Great career opportunities

About the role

We currently are looking for a Senior Procurement Specialist responsible for supporting the planning, development and execution of procurement and contract management activities within Bega Group’s Supply Chain Logistics function. The role will include supporting strategic sustainable sourcing, procurement planning and risk mitigation, commercial and contractual management of suppliers, cost control / containment initiatives, and contractual governance, documentation and reporting in relation to agreements with relevant suppliers, 3PL & 4PL providers, distributors and franchisees.

Other responsibilities

• Identify, mitigate and escalate procurement risks

• Market engagement with potential and current suppliers, including documentation preparation and evaluation

• Negotiate contracts in collaboration with key technical and legal resources within the broader Bega team

• Gain exposure to cutting-edge procurement practices and contribute to continuous improvement initiatives

• Help drive commercial value by ensuring supply continuity and a focus on continuous improvement.

About you

• Excellent negotiation skills, particularly in areas of pre-contract negotiations

• Solid experience with procurement planning, execution and contract management

• Ideally a background in FMCG, Logistics or similar but not essential

• Excellent communication and relationship building skills

• Relevant tertiary qualifications.

The Bega Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day at Bega. Being recently named in the Top 10 Strongest Australian Brands of 2022, our vision is to become The Great Australian Food Company!

Our growth story of becoming a successful ASX listed company with an annual turnover in excess of $2 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At Bega, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company!

Life at Bega

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture

• Grow with us, through opportunities for career development and progression

• Contribute by giving back to your community through charities we partner with

• Access to mental and physical health programs through our wellbeing portal and programs

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Our Docklands office is the hub for our corporate functions within the Bega Group. Freshly renovated and looking brand new, you’ll enjoy lots of natural light and great facilities to take advantage of, including a fully stocked fridge loaded with a range of Bega products! We are right next door to Marvel stadium and some of Melbourne’s best restaurants, cafes and bars.

Applications

At Bega, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Bega.

We will accept applications from all people with the right to live and work in Australia.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Asset team at our Western Port Manufacturing facility as a Combustion Specialist. As a part of the broader Australian Steel Products Portfolio, we have four major manufacturing sites at Western Port which operate 24 x 7 and deliver a variety of products, innovative solutions and services to export and domestic customers.

In this technical role, you will act as a trusted advisor to provide high level technical and process support to the plant in the area of combustion. Your skills and knowledge within gas systems and performance will see you focusing on maintaining process control and reducing variation to ensure that the equipment on our production line experiences maximum up-time and reliability.

What’s in it for you

• enjoy this full time permanent on-site position offering a competitive salary package, option for 14% superannuation, overtime eligible, participation in our company incentive program and annual salary review 
• on-going training, development and learning providing career pathways
• access to numerous wellbeing initiatives including an Employee Assistance Program
• canteen on-site – food made fresh daily
• access to discounted gym fees through the ‘Fitness Passport’
• free on-site parking
• you’ll be provided with personal protective equipment (PPE) 
• enjoy a vibrant and inclusive workplace culture that hosts regular celebrations and BBQ’s
• access to a range of exciting discounts across travel, vehicles, health and more! 

What Will You Do?

Combustion Specialists provide high level, technical and process support to the Western Port manufacturing facilities in the areas of gas system performance, gas risk, gas statutory compliance, gas supplies (pipeline bulk & cylider), combustion and instrumentation systems.  You will achieve this by:

• focusing on maintaining statutory compliance to the Gas Safety Act 1997
• audits compliance to the maintenance strategies, specifications and standards
• supporting other Technical Specialists (Gas) in meeting their roles and responsibilities
• reviewing existing maintenance strategies for combustion and instrumentation systems while recommending improved or alternative strategies
• providing technical support to investigate and repair related equipment breakdowns where required

More About You

Coming from an electrical/instrumentation background and having worked in a heavy industrial or project environment ideally with experience in industrial combustion appliances you will bring:

• an A Grade electrical licence ideally with at least 5 years post trade experience    
• Type B Restricted licence or open to complete Type B Gas restricted training and accreditation
• Certificate III/IV in Instrumentation and Control highly desirable 
• a commitment to your own safety and wellbeing and care for others, including experience in Safe work practices in an industrial environment
• experience working both independently and as part of a manufacturing team
• strong attention to detail with the ability to resolve issues effectively and efficiently
• Experience in Root cause analysis processes

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Tuesday 19th March 2024.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role

• Be part of a dynamic internal comms team | grow in the role.
• Newly created role | Hybrid work | Melbourne or Adelaide based.
• Full Time (or Part Time) Perm | Discounts on energy, telcos and solar plans.

A newly created Internal Communications / Content role has become available within our Communications team here at AGL.

You will play an important role in supporting employee communications for AGL’s operational business (Integrated Energy) as well as corporate functions such as Technology and Health, Safety and Wellbeing (HSE), ultimately enhancing employee engagement.

This is a full time or part time (4 days a week) position, based in either Melbourne or Adelaide (Torrens Island).

What you’ll be doing

Reporting to the Senior Manager, Corporate Communications you will:

• Act as a corporate ‘journalist’, identifying, researching and drafting engaging stories for a range of formats, including intranet stories, newsletters and social media.
• Develop engaging internal communication campaign assets to help connect employees to our strategic priorities, with crisp engaging copy and sharp graphic design.
• Develop copy and visual communication in support of thematic employee campaigns, aligning with AGL brand guide.
• Coordinate with communications and business partner stakeholders around scheduling of content.
• Develop engaging, nuanced written and visual communication materials for diverse audiences, including leader briefing packs, fact sheets and digital posters
• Use direct mail and other platforms to analyse and report on the effectiveness of content. Use this analysis to draw insights and inform future content.

About you

What you’ll bring to the table

• Proven experience in corporate communications, in an in-house or agency role.
• Experience developing and implementing internal communication plans, with sound stakeholder engagement skills.
• Outstanding written and verbal communications skills, coupled with excellent attention to detail.
• Experience developing content- graphic design for digital and non-digital environments.
• Experience with Adobe Creative Suite as well as superior Microsoft PowerPoint and Word skills.
• Ability to distil complex concepts into simple, accessible language.
• The ability to work autonomously and as part of a team and effectively manage time and prioritise workload.

We’d love to see your application by COB Monday 18 March 2024.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

A typical day will look like this:

• Participation in the design and scoping of greenfield projects.
• Brainstorm, implement and deliver end-to-end solutions to complex technical. problems— typically starting with spike sessions, followed by the architectural design, iteration on the solution, measuring quality, and ultimately deploying to production.
• Participate in technical discussion and provide feedback.

We are looking for:

• Programming/Tech Environments: Ability to code in scientific python, using a Linux environment, and git for source control. 
• Commitment to software engineering principles for scientific python, a keen eye for clean code, and a passion for robustness and correctness.
• Domain Knowledge – Computer Vision: Working on Machine Learning problems related to computer vision applications.
• Deep Learning: Applying modern artificial neural networks to solve real-world machine learning problems using GPUs.

Nice-to-haves:

• Experience with optimisation. 
• Experience with deep learning for 3D modelling.

Personal attributes:

• While extensive knowledge of theory and best practices are highly valued, pragmatism wins over elaborate theory when it comes to shipping products that work.
• Data science is a team sport; communicate well, share knowledge, and be open to taking on ideas from anyone in the team.
• Showing attention to detail when it counts is important; to be considered for this role, click this link and apply some basic data science skills.

We are seeking a detail-oriented and experienced Accounts Payable Specialist to join our finance team. The AP Specialist will be responsible for managing the accounts payable function, ensuring accurate and timely processing of invoices including reconciliation back to purchase orders, and maintaining a strong internal and external supplier relationships. This role requires strong organisational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across large Natural Resource projects to site based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

To be successful in this role:

• Provide a leading role in a client procurement team responsible for procuring multi million dollars of packages on a construction project.
• Strong contract knowledge from initial set up to managing variations and claims.
• Contract formation, contract administration, contract negotiations and claims support.
• Interfacing with the client and other consultants at all project stages.
• Manage quotes, purchase orders, the tender process delivery and tender analysis.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the Role

As an implementation specialist you will be working on the development requirement of Department of Education and Training Victoria. You will play a key role in working on the resolution of the Support ticket raised by School, participating in a requirement gathering workshop and providing estimate to complete minor or major enhancement.  You will also be working across all Education products and provide solution to the different customer on need basis.

Key Responsibilities

• Continually manage development requirement of Department of Education and training Victoria.
• Participate in requirement gathering workshop and provide estimation to the requirement via establish process.
• Complying with the Department of Education and Training Victoria process and policies.
• Discuss with the client regarding suitability of the requirement to their future needs and advise appropriate solutions.
• Investigate and resolve the tickets raised by DET VIC to support their school.
• Actively participate in DET VIC forums and team meetings
• Developing test cases and unit testing

Ideally you will

• Experience managing existing customer relationships
• In depth knowledge SQL Server, Database management and TSQL.
• Knowledge of visual basic or C, C++, or C#
• Able to work well to meet, and even exceed, KPIs
• Technical expertise working with the education products
• Able to manage and maintain pipeline and opportunities within DET VIC systems
• Ability to learn new language (Desirable CARL language)
• Skills in procedural programming language
• Able to take responsibility for customer needs and satisfaction
• High attention to detail with strong problem-solving skills
• Strong gravitas with liaising with internal and external stakeholders

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

Benefits

·       Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

·       Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

·       Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

·       Tenure Milestone Recognition: We value and recognise the years of service of our people.

·       Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

·       ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

·       Great Place to Work: We are dedicated to creating an outstanding employee experience.

·       Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

·       Australian Business Awards – Employer of choice.

·       Top rated employer – Glassdoor: Our average length of service is 9 years.

·       Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

What you’ll do

We are on the lookout for a Talent Acquisition Specialist who has experience working on volume recruitment campaigns and a passion for delivering exceptional candidate/employee experience. You enjoy engaging with candidates, sharing our strategic vision and finding exceptional talent so we can ‘Go further. Together.’  

You will ideally be able to start immediately and be based in Sydney but we are open to interstate applicants.

• Candidate phone interviewing, interview booking, initiating background checks and coordinating offer processes. 

• Deliver accurate and timely recruitment information, support, feedback and advice to management. 

• Communicate our NRMA Group purpose and EVP. Our Playbook values will be your guiding principles— Walk in your shoes, Time is precious, Think one step ahead, Keep you safe and Carry you when you need help. 

What You’ll Bring 

• Previous experience in an internal or agency talent acquisition position (at least 1-2 years) with volume recruitment experience being highly desirable. 

• Outstanding customer service and communication skills with the ability to develop strong relationships with candidates and internal stakeholders 

• A go-getter who enjoys multitasking and thrives in a fast-paced environment  

• Proficiency in the Microsoft Office suite 

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities  

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  

• Complimentary MyNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  

Know you Belong 

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:     

• We made the 2022 AFR Boss Best Places to Work List  

• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  

• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  

• Certified as a Family Inclusive Workplace  

• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer  

If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you! Apply today!  

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

Our Payroll Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero payroll product. In this role, you will be supporting our customers to ensure accuracy and correctness of HR compliance and legislative conditions of employment for our clients. Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

You'll be responsible for:

• You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• You will respond to Payroll related queries from internal support team members and external clients via email, phone and the Employment Hero platform
• Take on client and team payroll escalations for our customers
• Assist with requirements gathering to run post mortem's and run internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• You will work closely with your team of Support Consultants and lead the Payroll platform adoption to meet each client's specific requests
• You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants
• You will be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness
  
  

What you'll bring:

• A background in Payroll or related field is important
• Previous experience in setting up, implementing or administering payroll systems (experience with KeyPay is +++)
• A confident and engaging communicator who is comfortable building relationships with a variety of people
• Well-organised approach to your work. You can juggle multiple priorities and deadlines
• An attitude that always puts your customer's needs first
• The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
• Strong and polished verbal and written communication skills
• High level of emotional intelligence and maturity

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our Heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

#LI-RS1

• Love what you do and leave your mark!
• A great opportunity within our commercial team supporting numerous brands
• A supportive, collaborative team environment

The Category Insights Specialist requires a unique skillset to understand customer behaviour and support our Merchandise/Buying teams through the analysis of data, identifying actionable insights and develop category strategy's that deliver improved customer experiences and sustainable growth for the category.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Using data you'll explain business performance, identify challenges and opportunities and provide recommendations to drive growth.
• Ensure the customer is at the centre of decision making within Endeavour Group through the provision of compelling data-led insights.
• Research customer behaviours using data sources and provide the business with a deeper understanding of customer needs.
• Provide recommendations and guidance to stakeholders on how to best meet customer needs via range, experience, innovation and other category-based initiatives.
• Work with numerous cross-functional teams to deliver insights that inform business processes and deliver consistency of insight across the business.
• Identify cross-category trend leadership opportunities and create business cases for major product innovation initiatives.

What you get to do in this role:

• Manage a book of digital renewals as the primary or secondary driver in close alignment with the Digital Sales Representative.
• Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
• Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs.
• Identify customer needs and demonstrate account management capabilities to guide renewal closure.
• Maintain an understanding of ServiceNow licensing models to provide both sales and customer assistance in licensing discussions.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed.
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
• Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration.
• Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover a career at our Orrcon Steel business at our Salisbury location as a Communications and Social Media Specialist. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands.

At Orrcon we’re passionate about driving sustainability outcomes that matter to our communities. We’re also focussed on innovation, using technology such as VR and marketing automation to increase our customers’ experience.

Reporting to the Marketing Manager, you will be responsible for managing internal and external social media communications for Orrcon and Metalcorp businesses. You’ll work alongside a supportive, experienced, and diverse team where your ideas and contribution will be valued and encouraged. 

You don’t have to come from a steel background - perhaps you have developed your Social Listening and Social Benchmarking skills in a broader manufacturing, corporate or agency space. Where you will add value from day one will be by using your natural curiosity and inquisitive nature to learn about our products and curate engaging and creative content. Guiding various business stakeholders on Orrcon’s brand positioning and key brand messages, you’ll ensure our brands are consistently represented.

You will receive a competitive remuneration package, attractive superannuation options and a profit share plan (annual bonus) along with formal and informal learning to expand your skills. You’ll also have access to various health and wellbeing initiatives such as fitness passports and our EAP provider.

What Will You Do?

As a valued team member of the marketing communications team, you will:

• curate engaging and creative on-brand content
• take ownership of our social media strategy and guide the business toward future enhancements
• liaise and build relationships with the business to generate positive PR stories
• upskill our leaders on communication skills and social media engagement

More About You

As the Subject-Matter-Expert in content creation, you will have a demonstrated understanding of communication & social media channels and their back-end structures. You will bring:

• proven experience with activating communications and communications campaigns
• the ability to engage and influence people at all levels of business
• a comprehensive analytical skills set, allowing you to observe, assess and make use of data
• a relevant tertiary qualification such as marketing, journalism or communications
• be experienced in the use of social suites such as Brandwatch and Hootsuite as well as the full MS Office Suite

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

An exciting opportunity for a Quality Assurance Specialist has become available within the National Buying department of ALDI stores, based in Minchinbury. This position is a permanent full time opportunity

Step into this role, where you'll become a key part of a team that stands as the guardians of product safety and quality for the National Buying department. Our Quality Assurance team are the watchful eyes ensuring the smooth and effective implementation of critical processes throughout the entire lifecycle of a product.

Your role will play a crucial part in ensuring that ALDI's products maintain the highest standard of quality and safety. By ensuring each product's journey from conception to our stores is seamless and up to our exacting standards, you make a real difference to our customers' experience.

What does the role look like? 

• Work with the Buying teams, QA team, Suppliers and Technical Service Providers to develop and communicate QA requirements
• Support the implementation of QA processes
• Develop product performance requirements and support the implementation into contracts
• Ensure ALDI branded products are compliant with mandatory standards and ALDI requirements
• Keep the Buying team informed of changing compliance requirements/standards
• Facilitate product compliance testing including external and internal testing
• Coordinate quality assurance projects
• Liaise with the Customer Service Department on complaint trends

A new opportunity to join the Project Management Office (PMO) have become available within the National Finance and Administration Department of ALDI Stores, based in Minchinbury. This is an 18-month fixed term contract.

As a Specialist within the PMO, you will support and assist the Project Management Office (PMO) in the successful planning, execution, and completion of work across numerous PMO streams. You will play a crucial role in developing training resources, coordinating activities and meetings, ensuring effective communication among team members and stakeholders, and monitoring the project progress.

What does the role look like?

• Facilitating and organising training sessions for project leads on the project management concepts, processes and deliverables
• Facilitate effective communication and collaboration among key stakeholders and project teams through memos, work instructions, and formal proposal submissions
• Ensure department documentation is accurate, up-to-date, and easily accessible
• Contribute to the development and improvement of project management processes, tools, and best practices to enhance efficiency and effectiveness and provide recommendations for improvement
• Track project and department progress to identify potential risks or delays, providing updates to stakeholders through generating status reports
• Support project teams with the creation of project plans, defining project objectives, deliverables, timelines, and resource requirements including coordination and allocation of project resources
• Support the Executive Manager as required with general administrative duties

An exciting opportunity for a Specialist has become available to join the Business Transition team within the National IT department of ALDI stores, based in Prestons NSW. This position is a fixed-term contract until 30 May 2025.

As a Data Specialist you will be responsible for ongoing monitoring and analysis of the new business processes within the SAP Centric Software landscape across all departments. You will support the creation of visual representation of key data logs within the Celonis system with a focus on process utilisation and improvement. Working both proactively and as per business requirements you will identify opportunities to drive performance and automation across the entire business.  

What does the role look like?  

• Coordinate meetings with key stakeholders from multiple departments to identify, facilitate and align on cross functional demands
• Drive the collection cleansing, merging and management of data from various sources across the business and oversee the automation and documentation of tasks
• Drive continuous improvements of the SAP systems, development practice and processes that support scalability and optimise supportability
• Accurate documentation of how data represents process execution to support technical and business comprehension.
• Design and develop end-to-end optimised data pipelines and data transformation
• Close collaboration and alignment with process experts from all business areas

The Customer Experience Specialist is pivotal in focusing on first call resolution for our customers and advisors within each interaction. This experience will apply to all TAL product lines (Retail, Direct and Investments) and as you put yourself in the customer’s shoes, you will be the smiling face of TAL.

Key responsibilities include:  

• Servicing inbound calls for new and existing TAL & Asteron products within a timely manner.
• Educating our clients on the importance of their Life Insurance policies or investment products.
• Proactively manage relationships whilst monitoring service delivery and quality.
• Support team mates to collectively achieve desired customer outcomes.
• Respond to escalations and complaints - take responsibility to obtain a quick resolution. 

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a GRC Specialist to support CDC Data Centre’s enterprise risk management program, enterprise policy management framework and quality assurance activities. The incumbent will contribute to business resilience and continuity frameworks and own internal monitoring and review programs to ensure CDC’s remains compliant with various Government and industry standards. The role will be supported to proactively identify potential risks within the business and to act upon them in a timely and effective manner.

Key responsibilities include:

•       Assisting in the design, implementation and ongoing support of enterprise-wide programmes including:

-        Enterprise Risk Management Framework

-        Enterprise Policy Management Framework

-        Protective Security Management Framework

-        Business Resilience and Continuity Framework

-        Assurance and Internal Audit Program

•       Assisting the Senior Manager, Security Resilience and Assurance with policy development and implementation.

•       Drafting protocols, procedures, and guidance material.

•       Working with stakeholders to develop effective risk management and assurance plans.

•       Developing auditing schedules, conducting non-financial audits, and working with stakeholders to design remediations for internal and external audit findings.

•       Educate and train employees (including management) on governance risk and compliance-specific matters.

•       Collaborating with internal and external audit providers or other professional advisors as and when required.

•       Fostering a culture of continual improvement in governance risk and compliance within the business

•       Mentor and impart knowledge on junior staff.

•       Lead, attend and contribute to appropriate team and stakeholder meetings and committees as required and relevant to ensure excellent stakeholder engagement and communication.

•       Embrace and model CDC’s DNA and Leadership Fundamentals.

•       Provide cultural and operational team leadership.

•       Mentor and impart knowledge to junior staff.

•       Other duties as direction from time to time.

About you: 

•       Previous GRC experience, preferably in a highly regulated environment.

•       Experience with and direct exposure to applicable laws, regulations, and standards relevant to a large critical infrastructure provider, including Telecommunications Act 1997 (Cth), Security of Critical Infrastructure Act 2018 (Cth), Dept. Home Affairs’ Hosting Certification Framework, SOC1 Type II and SOC2 Type II controls, PCI-DSS, ISO9001, ISO14001, ISO27001 and ISO 45001.

•       Excellent understanding of risk and compliance principles and frameworks.

•       Demonstrated experience in driving positive outcomes through high level communication, interpersonal ability and proactive stakeholder engagement.

Essential:

• Australian Citizenship and the ability to obtain and maintain AGSVA Security Clearance at Negative Vetting 1 level.

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.