Job description


Join this prestigious, leading aviation company working as part of their world class P&C team
Unique opportunity to execute end to end recruitment but also be involved in HR projects
Exciting period of process sophistication, enjoy diverse responsibilities!

Work for a world class aviation company, executing end to end recruitment whilst spearheading HR and talent projects!
The Company
As one of the world's most prestigious aviation companies, this client proudly upholds a reputation for success and an unwavering commitment to excellent customer service. Fuelled by the dedication and hard work of its extraordinary team, our client continually strives to elevate to new heights (pun intended!), ensuring they remain at the forefront of the global aviation industry.
We are excited to partner with this organisation to bring on a Regional Talent and People Specialist to join their Sydney

... Click here to view more detail / apply for People & Talent Specialist

We are seeking a Commercial Loan Operations Specialist with experience in commercial loans and strong customer service skills to join a scaling company within Medical Finance sector. 
You?ll be the key point of contact for clients, and collaborating closely with the sales team to the loan operations process from start to finish, ensuring accuracy, compliance, and efficiency.
Key Responsibilities:


Act as one of key contact for clients, managing the loan process from origination to post-settlement, including documentation, funding, and disbursement.
Ensure all commercial loan transactions comply with company policies, legal standards, and industry regulations.
Review loan documentation for accuracy and adherence to underwriting terms.
Work closely with underwriters, loan officers, and the credit team to ensure seamless loan approvals and funding.
Oversee loan servicing activities such as payments, renewals, adjustments, and modifications.
Maintain accurate and up-to-date records of all loan transactions, supporting audits
... Click here to view more detail / apply for Commercial Loan Operations Specialist | Client-Facing Opportunity

Via Napoli Pizzeria is currently seeking a Head Chef to join our passionate, creative and energetic team.
A Chef’s responsibility is to work closely with the restaurant manager to promote a team environment in which Via Napoli operates with utmost efficiency.


The ideal candidate must have:
At least 3 years’ experience as Chef in Italian Kitchen;
A passion for food and a thorough understanding of current food trends;
Excellent communication and leadership skills;
Exceptional organisational skills;
Immaculate presentation and attention to details;
Self-motivation and ability to multitask;
Ability to work successfully under pressure;
A problem solver with a positive attitude.

Duties include but are not limited to:
Menu planning and estimating food and labour costs;
Stock control and ordering experience;
Liaising with suppliers and other personnel;
Rostering, hiring and training staff;
Supervising kitchen staff, organising their daily duties and monitoring performance;
Ensuring that appropriate levels of hygiene and cleanliness are maintained in the kitchen;

This role offers a great opportunity for a driven and professional hospitality individual who desires to work in an environment where you will be respected, challenged and rewarded.

You must have the right to work in Australia to be considered for this role.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster  









Full Time Roster (38 hours per week).
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people?s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you?ll positively impact our customers? lives, and be there for them when they need us. 
See yourself in our team
As the Customer Banking Specialist in







... Click here to view more detail / apply for Customer Banking Specialist ? Blacktown

24th September,
James Hardie Industries is the worlds #1 producer and marketer of high-performance fibre cement and fibre gypsum building solutions. As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities, trusted protection, and long-lasting beauty.    With a diverse workforce across Asia Pacific, our company culture is built on providing a foundation of Zero Harm and creating a positive impact in communities. We have a relentless focus on achievement, learning and continuous improvement. The Opportunity        Reporting to the Payroll Manager, this role will be responsible in assisting with the process of all payroll related requirements governing the ANZ business. As a Payroll Officer you will be managing the end-to-end Payroll process for the Weekly and Fortnightly Payrolls across ANZ. This role offers a hybrid
... Click here to view more detail / apply for Payroll Officer

Are you looking for great job security?
Would you want to work with a company supporting your career progression?

Come and join us!
The Company:
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since .
The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
Why You Should Join Us:

Competitive salary package
Permanent full time - Job security working for a market leading company, Internationally recognised and



... Click here to view more detail / apply for Customer Engagement Specialist

Job description

Join a contemporary womens fashion label as their go to People & Culture expert! Inner west location.

Partner with managers on all employee life cycle initiatives including culture!
Enjoy retail discounts and a small, high performing team!
Work with autonomy as the standalone HR go to whilst this brand grows.

The Company A household name in designer womens fashion, our client is a true Australian success story. With a feminine, contemporary flair, their collections epitomise style, fit and form. With a Head Office based in Sydneys inner west, the owner has now decided it is time to bring a People & Culture expert inhouse! As this company goes on a continued journey of growth and refinement, you will play a critical role in supporting company culture, the development of people leaders and managing all operational HR tasks.
The

... Click here to view more detail / apply for People & Culture Specialist | $95-105k super

Thorough training program to kickstart your banking career???




Access to extensive employee benefits & discounts??




Be part of a collaborative and high-performing culture??




Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.    



hours per week: ?   



Monday, Tuesday, Wednesday, Thursday, Friday: 9.30am-4pm



Do work that matters    



As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.   


What we do has real impact at all stages

... Click here to view more detail / apply for Customer Banking Specialist ? Roselands ? 28.75 Hours Per Week

Skills or experience required for the position.
• A relevant qualification equivalent to Australian bachelor degree or higher.
• Minimum two years full time relevant work experience. Australian local working experience is preferred.
• Must be Australia citizen OR Permanent resident.
• Strong written and verbal communication skills.
• Proficiency in content creation and social media management.
• Good understanding of marketing methodologies.

Main duties to be performed:
1) Collecting information and conducting market research for the company’s products; conducting research for business opportunities in New South Wales, and potential business opportunities in Victoria, South Australia, Perth and other cities and towns of Australia.
2) Collecting information and conducting research for new products from China and other Asian suppliers.
3) Planning, developing and organising advertising policies and campaigns to support sales objectives of the company.
4) Advising management team and clients on advertising strategies and campaigns to reach target markets, creating consumer awareness and effectively promoting the attributes of company’s products and services.
5) Coordinating production of advertising campaigns involving specialised activities, such as artwork, copywriting, media scripting, television and film production and media placement, within time and budget constraints.
6) Analysing data regarding consumer patterns and preferences; interpreting and predicting current and future consumer trends.
7) Researching potential demand and market characteristics for new products and services and collecting and analysing data and other statistical information.
8) Commissioning and undertaking market research to identify market opportunities for new and existing products and services.
9) Liaising with clients, suppliers and relevant industry and government agencies to ensure the company is well informed on changing market conditions and trends.
10) Advising on all elements of marketing such as product mix, pricing, advertising and seles promotion, selling and distribution channels.
11) Monitoring, collecting and analyzing the company’s sales activities.
12) Making market plans to support the company business growth and development through the preparation and execution of marketing objectives, policies and programs.
13) Participating in developing the company’s online searching and online ordering system.
14) Reporting to the management team about major issues arising and advising on solutions.
15) Training sales staff of the company.

If you are interested in this position, please submit your resume with a cover letter to [email protected].

Drive excellence in HSE across EG Australia
Trusted HSE Specialist supporting safe operations
Tool of trade vehicle and hybrid working options
ABOUT EG We arrived in Australia in after acquiring a network of fuel and convenience stores from Woolworths. In , we have fully converted our network of 520 sites to EG Ampol. We have been on a journey to set our stores up to be a best in class retail destination through more than just our fuel - expanding our convenience and premium food-to-go offers! ABOUT THE ROLE We are looking for a Health, Safety and Environment Specialist to join our Safety team and partner with the business areas to drive continuous improvement and excellence in HSE systems and culture across EG Australia. This role can be based in Melbourne, Sydney, or





... Click here to view more detail / apply for HSE Specialist

Why Built?
Proudly Australian and privately owned, Built is the only construction company to offer a total solution across all built-forms, sectors and sizes. And were leading the industry in sustainability and digital construction methods.
Heres what youll find with us:

Paid Parental Leave
Additional paid leave for every year of service (up to 5 extra days per year).

Our in-house health & wellbeing team crafts tailored programs for all staff, focusing on enhancing physical and mental health to ensure you thrive.
An opportunity, Built for you
As the Learning & Development Specialist you will have the opportunity to use your extensive L&D experience to design, develop and facilitate effective learning and organisational development solutions using a variety of mediums that lift the capability of our people, embed a learning culture, and support the strategic goals of the business.

... Click here to view more detail / apply for Learning and Development Specialist Sydney

Timely has come a long way since our inception in 2011. We serve over 20,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners.

This is where you come in!

We've barely scratched the surface of what we can do so it's a greenfield to really get stuck in and evolve how we deliver amazing customer experiences across our support and success teams.

As the Customer Operations Specialist you will continually review and improve workflows so that our customer teams can serve and delight our customers more effectively. More specifically your focus will be on enabling our global customer success and support teams through technology, process improvement, and insights but day to day you could be engaging across many teams to achieve things.

You will have a keen interest in customer success and support and know what good should look like across the supporting tools and processes. Zendesk and Salesforce experience (ideally as an admin) is key as these will be the two main tools you will need to support.

To be successful in this role you will identify and implement processes and technological solutions that help improve relevant teams’ performance and enhance the customer experience and how your partner teams engage with our customers.

What you'll do.
? Managing our customer success and support tool stack
? Ensuring we have data integrity across our platforms
? Working closely with our Head of Customer Success and Head of Support to identify key initiatives and projects to increase efficiency
? Ensure all customer operations are carried on in an appropriate, cost-effective way
? Ultimately improve our customer management systems, processes and best practices

What you will need to be successful
? Proven experience working in revenue or business operations
? A deep understanding as to what operational efficiency should look like across customer facing teams
? Excellent organizational, prioritization, and decision-making skills.
? Analytical skills to interpret our customer data to make suggestions on how to improve the customer process
? Good communication, interpersonal, and leadership skills
? Experience working with different teams and departments to streamline onboarding and reporting
? Strong understanding of Success and/or Support processes & methodologies
? Proven experience working within the SaaS Technology for Hair & Beauty Salon industry
? Proven experience of the customer lifecycle through a SaaS business

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why join us?

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Other Information
? We will consider applicants from VIC and NSW and comfortable with remote working.
? This is a remote first role with some requirements to travel interstate based on team needs.
? Applications - https://www.seek.com.au/job/79413950

Customer Education Specialist Your new company Join one of Australias largest outsourced salary packaging companies who are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new Customer Education Specialist!
Your new role ...


Customer Education Specialist Your new company Join one of Australias largest outsourced salary packaging companies who are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new Customer Education Specialist!
Your new role

Creating and delivering training and support materials to companies within the Health Sector, to help them successfully

... Click here to view more detail / apply for Customer Education Specialist

MAYDAY Recruitment is delighted to partner with a prestigious global brand that has experienced significant growth in the Australian market. Are you a motivated and passionate individual eager to develop your skills as a Customer Experience Specialist? Then this could be the role for you !
This is a unique opportunity for someone with a solid background in customer service who is looking to build a rewarding long-term career with an exceptional team and a premium brand. Our client is offering comprehensive ongoing training and development to help you thrive and succeed!  What?s in it for you?

A full time, permanent position offering security and professional growth
Monday - Friday (no weekends)
Attractive discounted employee leasing program
$65,000 - $70,000 super annual bonus
Gain diverse exposure to different areas of the business
Enjoy a diverse and challenging role
... Click here to view more detail / apply for Customer Experience Specialist

About the job
Purpose of the Role:
Reporting to the Head of Skin, the Category Support Specialist will play a pivotal role in driving the growth and development of our skincare category. With a primary focus on pricing strategies, cost management, and standard operating procedures, this role will ensure the category's success through effective performance measurement, tactical initiative implementation, and staying abreast of market trends.
Key Relationships:
Overall Sales, Profitability, Strategy & Growth of the Category:

Collaborate with the Head of Skin to develop and review reports and metrics to achieve revenue and margin targets.
Conduct competitor analysis to inform pricing and promotional initiatives.
Research industry trends and propose improvements to promotional strategies.
Lead detailed sales analysis and stakeholder consultation to drive category performance.
Identify growth opportunities within clinics and assist in service

... Click here to view more detail / apply for Category Specialist ? Skin

The NRMA acknowledges the Traditional Custodians of the land and waterways on which our business operates. We pay our respects to Aboriginal and Torres Strait Islander Elders past, present and emerging.
Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more. 
From spectacular holiday destinations, car rentals and boats on our waterways, to leading the EV charging roll-out to prepare for the future of driving, speaking out for change in government policy and supporting sustainable travel. 

Do you want to help guide, inspire and drive First Nations employment and be part of our journey toward reconciliation at the NRMA?
Are you a passionate talent acquisition specialist looking for your next move to one of Australia?s most trusted brands?

... Click here to view more detail / apply for Talent Acquisition Specialist ? First Nations

15th October,
About us     Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health. Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.  About the opportunity Reporting to the Strategy Lead My Aged Care (MAC) this role will be responsible for reviewing and assessing the induction program for the MAC contact centre, with a focus on remote training.   The Training Development Specialist will also support the MAC Capability team in creating specialist team training for both the MAC contact centre and Healthdirect teams.

Review and assess existing induction training programs.
Evaluate facilitator performance

... Click here to view more detail / apply for Training Development Specialist

The Opportunity
Develop an outstanding sales career with the Australia's most dynamic media business. Unrivalled
opportunity to win and grow lucrative accounts across banking, finance, technology, real estate,
defence, law, accountancy and many other blue-chip sectors. If you are a result orientated,
openminded - and above all tenacious sales professional - this is the perfect opportunity for you.
Make your mark in solution-based media sales and increase your earning potential exponentially.

Momentum Media
Across an integrated business supported by live streaming, digital, events, training and
development, broadcast, research, and social platforms, we are guided by the purpose: Be better
informed. Being at the forefront of media innovation, backed by a pioneering spirit, has been central to
Momentum Media’s growth. Momentum Media remains one of the fastest growing media
businesses in Australia and was the only media business awarded the accolade of one of Australia’s
most innovative companies in 2020 by the Australian Financial Review.
Our agility, responsiveness to market conditions and a positive can-do attitude is highly regarded by
our stakeholders, clients, team members and competitors alike.

The Role
You will play a fundamental part in the success and growth of the business, by;
Hunting for sales opportunities from new clients and developing existing relationships
Meeting potential and existing clients to identify their business goals and marketing objectives and
provide the solutions to help them achieve them
Driving new and existing revenue to push your portfolio or brand to new heights
Negotiating and closing deals

The Candidate
Momentum Media people are clear communicators who can articulate opportunity to their clients
and have the persuasion skills to close deals. Their focus is on delivering client value in lockstep with
hitting or exceeding targets. They understand the significance of deep, trust-based client
relationships and the value of growing accounts. 
For this role, you will be a confident self-starter who can work independently and, importantly, is not
afraid of hard work.
Your experience and capabilities will include;

2+ years of sales and marketing experience, preferably outbound or media sales
Capable communicator able to connect with professionals and ad agencies
Ability to work independently to drive the end-to-end sales process
A high work rate and ability to focus
Ability to soak up industry knowledge and apply this to drive sales
Marketing qualification / experience is highly desirable
Numerate and able to contribute to accurate forecasts
Salesforce experience is also desirable.

The Rewards
Competitive salary, commission and incentives
Be part of a dynamic business and a collaborative team where your input is encouraged
A modern office and positive, social workplace culture
Hybrid working environment with heaps of flexibility
Our team's health and well-being is important to us so we support this by offering
discounted gym membership, fruit daily, team social events, mental health programs and
much more.
Additional 5 days leave (Wellness Days + Birthday Leave)

WOW Recruitment are proud to be an exclusive recruitment partner for this ambitious and fast-growing  fintech  company in Sydney.
Their continued growth plans see the critical need for a Customer Retention Specialist ? to commence in October .
 

Approximately $75k to $80k Super Comms
A diverse and vibrant international environment
Social events - including Ping Pong Tournaments
Scope for progression
 
 
MAIN DUTIES/RESPONSIBILITIES:
 
They are seeking a skilled Merchant Retention Specialist with a proven history of preserving and expanding a customer base in a fast-paced, competitive setting. This newly established position, spurred by their continued growth, will be situated in their contemporary Sydney CBD office, fostering a vibrant team culture.
 
Your role demands seizing ownership from day one, drawing upon your past experiences, ideas, and determination to optimise merchant outcomes. Continuously seeking opportunities ... Click here to view more detail / apply for Customer Retention Specialist

24th September,
At HAYLO People , we are experts in Personal Injury, Safety and Insurance Recruitment and we are partnered with a leading international insurer who are seeking a technical specialist to join their Sydney NSW team in the heart of the CBD. This role is ideal for an experienced technical specialist with strong knowledge of the NSW legislation who has a passion in building processes and capability into teams whilst working with Corporate Clients. With this opportunity, there is a growth pathway to leadership, technical management, learning and development or account management more The Role:

Reviewing and providing feedback about current claims management practices, legislative changes, and procedures ensuring emerging trends are identified and managed.
Working with the team leader and group manager whilst developing strategic initiatives and procedures to ensure all service, performance, and compliance measures are achieved.
Building and

... Click here to view more detail / apply for Technical Specialist ? SYD

Award winning and innovative Aged Care Provider, including recipient of Xref's 'Best Workplace Award ' and 'Engage Change Champion Award ' as well as Voice Projects 'Best Workplace Award '
Wellbeing initiatives along with Employee Recognition lunches and daily staff meals
Inclusive workplace culture that empowers staff and promotes development
Opportunities for mentoring and further career progression
Monday to Friday, business hours

Montefiore has a fantastic opportunity for an experienced Clinical Nurse Specialist, or an experienced Registered Nurse looking to take the next step in their career to become an integral part of our leadership team at our Hunters Hill campus. 
Benefits of Working with Montefiore

Robust ongoing regular training program including dementia training
Above industry standard staff ratios and a dynamic multi-disciplinary team (Registered Nurses, AIN's, Physiotherapists, Social workers, Music therapists, Yoga therapists, Art therapists, Recreational Therapists)

... Click here to view more detail / apply for Clinical Nurse Specialist

Marketing Specialist position available in NSW, Qld & WA

At NEPEAN™ we are proud to be Australia’s leading privately owned engineering, mining services and industrial manufacturing organisation. We have unique capabilities to deliver high value, innovative and sustainable solutions for the world’s leading mining, construction, and transport companies. Over the last 40 years, hard work, technical credibility, and a willingness to tackle very difficult projects have earned NEPEAN an enviable reputation. Today our organisation employs over 1400 people across six continents and distributes products to more than 65 countries.

We service our customers through multiple businesses in our portfolio: NEPEAN Building and Infrastructure (Galserv, Galintel, Weldlok), NEPEAN Engineering and Innovation, NEPEAN Power, Mining (NEPEAN Longwall), PROK, NEPEAN Conveyors, NEPEAN Transport, Gurtec, Roxon, and NEPEAN Belting Mackay with business locations in Queensland, New South Wales and Western Australia.

Main Responsibilities:
Working with the various business units, own the social media strategy and execution including planning, content creation and paid advertising campaigns
Manage and administer all digital channels – social media, website
Assist with the management and coordination of various marketing campaigns
Set up performance metrics, track and review all social media marketing campaigns to ensure delivery of ROI
Create relevant and engaging content including blogs, news articles, case studies, infographics and video content for use across various marketing channels
Manage the University engagement plan for PROK focusing on the East Coast of Australia
Plan and execute targeted campaigns that drive graduate applications and brand awareness
Set up campaign performance metrics

Skills:
Exceptional communication and interpersonal skills
The ability to strategically evaluate and solve complex problems
Strong attention to detail
Persistence and Tenacity
Adaptability and Flexibility
Work personality strongly aligns with NEPEAN’s DNA

Qualifications:
Bachelors Degree in Marketing, Communications or associated field

If you are a Marketing Specialist looking for your next long-term career move, please get in touch by clicking APPLY NOW.

Salary range: $80,000 - $100,000 per year depending on experience

Japanese-Speaking Project Specialist

Hybrid Working arrangements
Sydney CBD

The Project Specialist involves learning product in depth, implementing various initiatives, and liaising with clients, stakeholders and/or Product Managers to ensure the correct documentation of requirements. They will configure products or features, coordinate with multiple teams to run campaigns or execute projects, create instructional content, design new processes, act as a gatekeeper for specific features, and ensure proper usage across teams. Key Responsibilities:

Product Knowledge: Learn and understand the product thoroughly to provide accurate information and support.
Stay updated on new features and improvements.
Requirement Documentation: Liaise with clients, Stakeholders and Product Managers to understand and document requirements accurately.
Translate client and internal requirements into actionable tasks.
Product Configuration: Configure products or features based on documented requirements.
Ensure configurations meet client expectations and are aligned with company standards.
Campaign and Project Coordination: Coordinate with multiple teams to run campaigns and execute projects effectively.
Ensure timely and accurate implementation of initiatives
Content Creation: Create videos, user guides, and other instructional materials to assist users.
Develop clear and concise documentation to support product usage and implementation.
Process Design: Design new processes based on existing features to improve efficiency and effectiveness.
Implement best practices for process design and improvement.
Feature Gatekeeping: Act as a gatekeeper for specific features to ensure they are used correctly.
Monitor feature usage and provide feedback or training as needed.
Team Collaboration: Work closely with various teams to ensure cohesive and coordinated efforts.
Facilitate communication and collaboration between teams to achieve common goals.

Requirements:

Experience in a similar role, preferably within the Fintech industry.
Japanese language speaker
Experience in Agile teams, familiar with Scrum and Kanban
Strong understanding of software applications and project and product management.
Excellent communication and interpersonal skills.
Ability to create clear and comprehensive documentation and instructional materials.
Experience in coordinating projects and working with cross-functional teams.
Experience with product configuration and implementation.
Proficiency in creating instructional videos and user guides.
Familiarity with process design and improvement methodologies.
Strong problem-solving skills and the ability to think analytically.
Prefer PR, Partner visa and citizenship, but if you have full working rights for more than 9 months such as graduate visa also acceptable
Working experience with Trading Platforms (Digital Options / CFD / Forex) is plus but not necessary


At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details. Please click here to apply.

As an ICT Security Specialist, you will be responsible for designing, implementing, and managing the organisation's ICT security framework. Additionally, your key role involves developing comprehensive security measures and recovery strategies to safeguard the organisation from various security threats, both internal and external, fulfilling the roles of Business Continuity Officer and Physical Security Officer, ensuring a holistic approach to security and continuity planning within the organisation. You will also be responsible for conducting risk assessments, implementing controls, and developing mitigation strategies. You will play a pivotal role in:
• Developing and enforcing security policies and procedures to safeguard the organisation’s information systems and data.
• Conducting regular security assessments and audits to identify vulnerabilities and implement appropriate security measures.
• Monitoring and managing security incidents and breaches, ensuring timely and effective responses to mitigate risks.
• Overseeing security solutions such as firewalls, intrusion detection/prevention systems, and encryption protocols.
• As part of the IT team, collaborating to ensure that security controls are integrated into the system development lifecycle and BAU processes.
• Providing training and awareness programs for employees to enhance their understanding of security policies, procedures, including business continuity.
• Ensuring compliance with relevant security standards and regulations, including conducting risk assessments (cyber and IT), and developing mitigation strategies for in-house and 3rd Party Providers.
• Conduct regular physical security assessments and collaborate with facilities management to ensure the security of all employees and physical assets.
• Coordinate with internal stakeholders to ensure alignment of business continuity plans with organisational strategies.

Key Responsibilities:

• Implementing security policies, guidelines, procedures and controls.
• Ensuring compliance with group information security framework, industry standards, regulatory and contractual requirements.
• Responding to security assessments and audits (internal and external).
• Developing and maintaining proactive measures and recovery plans to address potential security threats.
• Liaising with security vendors, suppliers, service providers, and external resources; analyzing, recommending, installing, and maintaining software security applications; and monitoring contractual obligations, performance delivery, and service level agreements.
• Managing and responding to security incidents and breaches.
• Providing security training and awareness programs, working closely with internal teams to foster a culture of security awareness and adherence to protocols.
• Conducting physical security assessments, assuring the safety of employees and IT assets (hardware, software and data).
• Developing and implement business continuity management plan, following group security frameworks.
• Reporting on critical Information Security KPI’s and KRI’s.
• Collaborating with IT teams to integrate security controls.
• Implement and maintain security solutions supported by the Group.
• Reporting to risk and compliance team and business partners on security status and compliance.
• Ensuring compliance with PCIDSS, ISO27001, CPS234/232 & 230, Privacy Act 1998 among others.
• Complying with EA fraud and corruption fight policies (to act honestly and with integrity) and to report any suspected incidents of fraud and corruption.
• Adhering to Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT, and Internal Control Financial Regulations.
• Continually surveying the current perimeter to determine future network and security needs and making recommendations for enhancements in the implementation of future infrastructure, solutions and security tools.
• Supporting on the execution of tasks that may reasonably be allocated by your Manager/Company’s Senior Management Team and Regional CISO.


Qualifications and Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• A Master's degree in a relevant discipline is highly recommended.
• Relevant information security certification.
• Demonstrated experience with Qualys for vulnerability management.
• Proficiency with Microsoft Defender, Microsoft 365, and endpoint security.
• Experience with Expander software and Palo Alto Firewalls.
• Expertise in MISP software for Threat Information.
• Experience conducting 3rd Party Assessments and utilizing TPS tools.
• Proficiency in Archer software for Risk Management.
• Experience with HOPEX for IT Asset Management.
• Strong understanding and experience in cloud environment architecture and security.
• Experience in developing documentation to meet APRA regulatory and audit requirements.
• Proficiency in network configuration and management.
• Experience with Genesys telephony system, infrastructure, and security.
• Proficiency in Zendesk tool, configuring flows, triggers, and security controls.
• Expertise in Data Retention Policies and implementation on various systems.
• Proven experience in ICT security management and administration, with a comprehensive understanding of risk management and security best practices.
• In-depth knowledge of security frameworks, standards, and best practices, including NIST, ISO27001, and PCI DSS.
• Proficiency in conducting comprehensive security assessments to identify vulnerabilities, threats, and risks.
• Experience performing risk assessments and developing control and mitigation strategies.
• Experience in developing and implementing business continuity plans.
• Demonstrated project management experience.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
• Ability to work independently and as part of a team.
• Exceptional verbal and written communication skills.
• Ability to lead and adapt in an environment of change.

Salary Range: $85,000-100,000/year

Job #L84X5W53

The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff. The Service Desk team is required to attend to IT support and service requests in a time constrained environment and are responsible for the management of the life cycle of support calls resolved by IT Support.

Where applicable the team must strive to meet SLA targets. The team is required to analyze support calls with the goal of reducing the volume of support calls via proactive mitigation and coaching of internal staff. Each team member must aim to develop an understanding of the technologies used within Nine and keep abreast of new procedures and technology. Where possible they are also expected to make recommendations for improvements with regards to workflow and procedural improvements.

This is an ideal role for someone looking to get into Tech Support

Salary for this role is $51,700.00 + Super

Responsibilities:

• Receive, record and resolve IT infrastructure problems to support productivity
• Provide timely & effective support for all IT systems
• Monitor and escalate calls to ensure resolution to agreed SLA
• Ensure effective, regular and timely communication is provided to all stakeholders
• Respond to and resolve IT incidents to support staff productivity
• Build customer relationships.
• Contribute to the education of customers and other members of the support team.
• Effectively manage incoming queues to ensure incidents and requests are actioned within an appropriate time frame.
•  Assist to maintain the Standard Operating Environment and ensure it is applied to all desktop platforms.
• Develop and maintain documentation and procedures.
• Continuously improve knowledge of the Fairfax environment and effectively share knowledge with the team.