As a Business Analyst, you will be pivotal in fostering strong relationships with customers, colleagues, and stakeholders while driving process enhancements and delivering impactful solutions. You will collaborate closely with cross-functional teams to gather requirements, mitigate risks, and craft user stories that align with business objectives.

Responsibilities:

• Stakeholder Engagement: Cultivate robust relationships through active engagement with customers, colleagues, and stakeholders to ensure alignment and satisfaction.
• Process Improvement: Document current and future state processes, identifying opportunities for optimization and enhancement to drive operational efficiency.
• Requirements Gathering: Utilize proactive information gathering techniques to discover, synthesize, and clarify requirements accurately and comprehensively.
• Collaborative Solution Development: Work collaboratively with delivery teams and business stakeholders to gather, validate, and document business requirements. Develop recommendations and solutions that effectively meet business and customer needs.
• Risk Management: Identify, raise, and support the mitigation and resolution of risks and issues using established tools and frameworks where applicable.
• User Story Development: Create detailed user stories that articulate clear requirements and support effective project delivery.
• Team Collaboration: Collaborate closely with diverse team members, including Product Owners, Scrum Master, Business Analysts, Tech Leads, and Engineers, to identify, capture, plan, and implement changes that drive project success.

Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like the New Payments Platform (NPP) and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Business Analyst to join our Disputes squad within our Shared Services team.  

Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is complex. As the link between other product domains, we are the business owner of over 40 applications.  

Reporting to the Senior Product Manager, the Business Analyst will support the integration of business needs with technology solutions through analysing information, understanding the requirements of stakeholders and vendor partners to define effective solutions. 

About the Role: 

• Work with stakeholders to understand needs, manage conflicts, and validate requirements.  

• Form and maintain effective relationships with third parties such as Vendors, Outsourced Partners, Business Partners and Clients  

• Organise and synthesize stakeholder information, apply analysis techniques, and ensure artefacts meet quality standards.  

• Capture, manage, and communicate requirements, ensuring traceability and alignment with business needs.  

• Prepare and present business analysis artefacts according to Community of Practice (COP) standards.  

• Collaborate on cost & time estimation for business analysis tasks and support Go-Live plans and activities.  

• Maintain effective relationships with stakeholders, vendors, and clients to support project goals and business value  

• Perform value stream mapping and user story mapping to illustrate end-to-end business processes and identify improvements. 

• Understand TDD and BDD concepts to support end-to-end quality engineering outcomes through well-defined user stories and artefacts. 

About You: 

• At least 3 years' experience as a Business Analyst in the IT industry within the Banking or Financial Services industry, payments experience highly regarded.  

• Tertiary qualification in Computer Science, Information Systems, Business studies or equivalent 

• Advanced presentation and communication skills  

• Proven experience in delivering results to meet customer expectations 

• Certification of Competency in Business Analysis (CCBA), IIBA, CBAP or BABOK qualifications. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

• 12 Month Fixed Term Contract 
• Excellent opportunity to develop skills and experience
• Fantastic flexible work environment

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job:

Data Management:

• Day-to-day data management duties of Rest’s Enterprise Data Governance tool (Atlan), including but not limited to user access management, training both hands on and reference material development of collateral, feature enhancement identification and management, testing and rollout to business stakeholders.
• Promote, support and execute the value of good data governance and data quality practices across the enterprise to our key business partners, including data stewards, data owners and key business users across Rest.
• Execution of surveys and collection of results to identify data literacy gaps within enterprise, whilst working closely with PO Data Governance and Change Management office in the development and support of rolling out data literacy training.

Data Risk Management: Support and execution of Core Level 2 & Extended Level 3 Data Maturity training across Rest to enable Data Stewards and Delegated Data Owners adhere to their day-to-day data management activities for their Domain to remain under good governance.

Data Management Standards: Support the rollout of standards, frameworks, and guidelines for Data Management across Rest, in collaboration with information security, infrastructure, data privacy, risk partners and risk office members.

Data Management Uplift: Advise, develop, improve & follow best practices in data management for both ‘change’ and ‘run’ initiatives.

Data Education & Awareness: Contribute to the development of curriculum and content to uplift data management literacy and data culture across Rest.

Documentation: Ensure that informative, well-organized documentation with respect to data management is centrally maintained and kept up to date.

Knowledge Sharing & Collaboration - Contribute and improve knowledge sharing and collaboration within team, across teams and throughout Rest.