Our client’s success is our success. And you make it happen
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like the New Payments Platform (NPP) and open banking.
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.
We are looking for a Business Analyst to join our Disputes squad within our Shared Services team.
Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is complex. As the link between other product domains, we are the business owner of over 40 applications.
Reporting to the Senior Product Manager, the Business Analyst will support the integration of business needs with technology solutions through analysing information, understanding the requirements of stakeholders and vendor partners to define effective solutions.
About the Role:
Work with stakeholders to understand needs, manage conflicts, and validate requirements.
Form and maintain effective relationships with third parties such as Vendors, Outsourced Partners, Business Partners and Clients
Organise and synthesize stakeholder information, apply analysis techniques, and ensure artefacts meet quality standards.
Capture, manage, and communicate requirements, ensuring traceability and alignment with business needs.
Prepare and present business analysis artefacts according to Community of Practice (COP) standards.
Collaborate on cost & time estimation for business analysis tasks and support Go-Live plans and activities.
Maintain effective relationships with stakeholders, vendors, and clients to support project goals and business value
Perform value stream mapping and user story mapping to illustrate end-to-end business processes and identify improvements.
Understand TDD and BDD concepts to support end-to-end quality engineering outcomes through well-defined user stories and artefacts.
About You:
At least 3 years' experience as a Business Analyst in the IT industry within the Banking or Financial Services industry, payments experience highly regarded.
Tertiary qualification in Computer Science, Information Systems, Business studies or equivalent
Advanced presentation and communication skills
Proven experience in delivering results to meet customer expectations
Certification of Competency in Business Analysis (CCBA), IIBA, CBAP or BABOK qualifications.
Join us at the forefront of payments
Why Cuscal?
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.
Next Step
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.
