This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. 

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

We’re on the search for a Revenue Operations Lead who will play a key role in optimising and aligning all revenue-related processes, systems, and strategies to drive growth. This role is integral to supporting our internal sales, marketing, and customer success teams, ensuring they are equipped with the tools, data, and insights needed for success. Additionally, the role will focus on scaling operations, leveraging technology, and building frameworks that support revenue acquisition and expansion. 

Responsibilities:

• Lead the optimisation and management of revenue operations across sales and customer teams ensuring alignment with company goals.
• Drive the integration and management of tools such as Salesforce, Gong, Zendesk - as well as improvements and additions to our revenue tech stack, ensuring scalability and efficiency.
• Build and maintain data infrastructure, including dashboards and reporting, to provide actionable insights and support strategic decision-making.
• Lead the development of compensation plans, territory management, and GTM models aligned with modern revenue architecture approaches.
• Scale operational processes to support growth.
• Leverage AI, Python, and SQL for advanced data analysis, automation, and optimisation of operational workflows.
• Foster a data-driven culture, ensuring accurate reporting, pipeline visibility, and high data hygiene standards.
• Collaborate with senior leadership to drive operational efficiencies and support the company’s strategic initiatives, including future scaling.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. 

Experience you’ll bring:

• 5+ years of experience in revenue operations, sales operations, or a similar role within a recurring revenue business.
• Strong technical proficiency in CRM systems (Salesforce), revenue tech (e.g., Gong), marketing tech, and B2B databases (e.g., ZoomInfo).
• Experience with Python, SQL, and AI tools for data analysis and process automation.
• Familiarity with modern GTM models for recurring revenue businesses 
• Demonstrated experience in scaling a business and contributing to capital-raising or listing processes.
• Strong analytical skills with the ability to leverage data for forecasting, reporting, and decision-making.
• Proven track record of leading and developing revenue teams.
• Bachelor’s degree in Business, Finance, or a related field (or equivalent practical experience) is highly desirable 
• Experience in SaaS, health-tech, or B2B industries is highly desirable 

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry. 

In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events, quarterly team-building activities and more
• Awesome discounts and salary packaging options through our benefit partner, Maxxia
• Access to learning resources to develop your personal and professional skills 
• Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
• Extra leave so you can recharge and focus on your wellbeing 
• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

We are looking for a Service Operations Specialist to join our growing Enterprise Technology Services team.

This role will support the strategic direction of service delivery by providing Service Operations Support for Cuscal’s mission critical systems and customers.

This includes managing incidents end to end until resolution, assisting incident managers during major incidents, monitoring, and supporting Cuscal systems, effectively communicating to our customers and troubleshooting to restore services within SLA.

In this role you will be responsible for the following;

• Monitoring all defined IT systems / consoles ensuring that they function as per business requirements.
• Responding to system events or faults and take appropriate action when systems fail or suffer degradation in performance.
• Responding to customer Incident, Service and Change requests within predefined SLAs.
• Executing all processes accurately as per the Service Operations procedures and manage any deviations or exceptions via escalation.
• Coordinating the management of incidents and ensure timely escalation of a major incidents to an incident manager.
• Identifying and implement Service Improvements (CSI)
• Logging and updating all Incidents/Service/Change requests into Cuscal Ticketing system with the correct detail.
• Triaging all Incidents / Service requests aiming for fixed on first resolution.
• Engaging and collaborating with 2nd/3rd level support teams for further investigation.
• Ensuring quality documentation of Service Operations procedures and run sheet tasks.

This is a 24/7, rostered shift-work role that will include weekends and night shift. 

Responsibilities:

• Building, managing, and testing complex global distributed solutions using Kubernetes and AWS, ensuring the environments are stable and reliable for both customers and internal stakeholders
• Maintaining the existing infrastructure (as code)
• Ensuring security of the infrastructure
• Day to day support of developers to ensure application configurations are production grade
• Creating new application hosting environments

Our daily work:

• We use Kanban to manage tasks
• Our teamwork is based on Jira
• We participate in daily, weekly and retro meetings
• We use Bitbucket as a code repository
• We build environments in AWS with Terraform/Terragrunt
• We develop deployment solutions for Kubernetes
• We create libraries, tools and AWS Lambdas in Python
• We create Docker images for automation and internal usage
• We act using the "Everything as Code" philosophy
• We handle releasing applications to the environments
• We use MS Teams to spread knowledge and participate in meetings

Technologies:

• AWS
• Terraform
• Kubernetes
• Elasticsearch
• PostgreSQL
• Prometheus
• Hashicorp stack
• Bitbucket
• Jenkins
• ArgoCD

Our System:

• Our primary cloud service provider is AWS. We use most of the popular services including VPC, EC2, S3, RDS, SES, SNS, WAF and many more
• We write all of our infrastructure as code using Terraform and Terragrunt
• Our applications, managed by multiple teams, run on top of Kubernetes cluster deployed in EKS
• We have very large observability stack that includes collecting logs and metrics and visualizing it in Grafana and Kibana
• We are also responsible for managing Bitbucket repos and Jenkins
• We write our internal tool set using Python and Golang

What is this role about?

In this varied and hands on role, the Facilities and Operations Officer will be responsible for providing a warm, professional greeting to all visitors, dealing with facilities requests either in person or through contractors when required, ensuring the set up and cleanliness of the meeting room space on the reception floor, and overseeing facilities and office related administrative tasks.

They are responsible for providing professional, efficient, and effective support to the Senior Manager, WHS and Facilities and broader teams.
  
The responsibilities in this role include but are not limited to the following:

Facilities

• Assisting with employee desk relocations including chairs and desk drawers, ensure they are ergonomically set up
• Maintaining floor plan records
• Coordinate or complete general repairs, maintenance duties and servicing as required, including the coordination of trades people
• Advise building management of any issues they are responsible for, such as plumbing, electricity, lift, power
• Receive, action and investigate calls from the Monitoring Centre

WHS

• Assist with WHS matters, including incident inspections, when required
• Assist with managing requests for Ergonomic Assessments and work with the business on implementing any requests from these assessments as required
• Work with people leaders to manage employee requests for reasonable adjustments to their work stations at home or in the office
• Monitor the first aid room and first aid supply levels
• Play an active role in emergency evacuations

Administration/Reception

• Greeting visitors to the office during core office hours
• Maintain the guest log in system (SINE)
• Maintain and update processes and procedures, ensuring efficient information management
• Data entry and generation of required reporting, such as daily security logs