Lodge new insurance claims for our customers and intermediaries Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed Negotiate and obtain collection of customer excess including appropriate education of payment options Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader

Lodge new insurance claims for our customers and intermediaries Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed Negotiate and obtain collection of customer excess including appropriate education of payment options Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader

Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Delivery of agreed service agreements with internal customers and where applicable external customersDetermining priorities of workEnsure compliance with internal policies and procedures, external regulations and information security standardsAccountability for own performance

Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Delivery of agreed service agreements with internal customers and where applicable external customersDetermining priorities of workEnsure compliance with internal policies and procedures, external regulations and information security standardsAccountability for own performance

About the Company: 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

This is a great opportunity for an experienced Operations Manager to join our high performing team. You will be responsible for the management and delivery functions of the Applied Pacific Operations Business including the day-to-day activities, customer relationship management, warranty management and team development / performance.

About this opportunity:

• Permanent full-time opportunity

• Attractive Remuneration package

• Career and training opportunities

• Johnson Controls has been ranked 24th of LinkedIn top companies in Australia.

The role will involve: 

• Drive operational excellence for the Applied Business across Australia and New Zealand.

• Responsible to ensure the Pacific Applied Business deliver monthly/quarterly Outlook commitments for Rev/GM and Utilization.

• Monthly Financial Forecasts and Reporting.

• Consolidate view of MTD/QTD financial performance with total view on OL + R&O.

• Responsible for the Leadership & Performance Management including driving performance vs goals, regular feedback, recognition (via R&R initiatives, Bravo Awards).

• Lead your team to achieve operational KPIs, such as executed margin (%), labor utilization, W, Cash warranty recovery, collections other deliverables.

• Responsible for the successful delivery of all ES projects including order, Logistics, site execution.

• Ensure all DOA requirements are upheld during the project booking process.

• Provides customer support and ensures customer satisfaction.

• Responsible for warranty management and yearly recovery rates.

• Create growth and operational strategies to achieve the annual Plan.

• Review Operations and Processes to drive Improvements.

• Analyse problem areas and take corrective actions as necessary.

• Support broader team with Asset management – including Accounts Payable and Receivable reduction, UBRS and UERS reviews.

What we are looking for: 

• 10+ years’ experience within HVAC Applied Business or similar environments.

• Excellent oral and written communication skills.

• Excellent attention to detail.

• Strong organizational, administrative skills and time management skills with ability to meet deadlines. 

• High level of expertise in MS Office software including Outlook, Word and Excel.

• Capable of working efficiently in a fast-paced environment and under pressure.

• Ability to work effectively as a team member and independently.

If you are interested in this opportunity, please submit your resume via the Apply button. If you would like to have a confidential discussion, please contact Amy on +61 417 445 920. 

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JCI’s Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Only those candidates the Company (recruitment Agency Company) introduces to JCI by resumes on JCI’s Talent Acquisitions team’s explicit request will be deemed a candidate referred by the Company.