What is this role about?

In this varied and hands on role, the Facilities and Operations Officer will be responsible for providing a warm, professional greeting to all visitors, dealing with facilities requests either in person or through contractors when required, ensuring the set up and cleanliness of the meeting room space on the reception floor, and overseeing facilities and office related administrative tasks.

They are responsible for providing professional, efficient, and effective support to the Senior Manager, WHS and Facilities and broader teams.
  
The responsibilities in this role include but are not limited to the following:

Facilities

• Assisting with employee desk relocations including chairs and desk drawers, ensure they are ergonomically set up
• Maintaining floor plan records
• Coordinate or complete general repairs, maintenance duties and servicing as required, including the coordination of trades people
• Advise building management of any issues they are responsible for, such as plumbing, electricity, lift, power
• Receive, action and investigate calls from the Monitoring Centre

WHS

• Assist with WHS matters, including incident inspections, when required
• Assist with managing requests for Ergonomic Assessments and work with the business on implementing any requests from these assessments as required
• Work with people leaders to manage employee requests for reasonable adjustments to their work stations at home or in the office
• Monitor the first aid room and first aid supply levels
• Play an active role in emergency evacuations

Administration/Reception

• Greeting visitors to the office during core office hours
• Maintain the guest log in system (SINE)
• Maintain and update processes and procedures, ensuring efficient information management
• Data entry and generation of required reporting, such as daily security logs

• Co-ordinate, manage and promote early career development practices to achieve success through excellent stakeholder relationships and continuous service improvement activities for the region including, but not limited to:
• Co-ordination and management of the annual graduate/cadet intake, in conjunction with the Talent Acquisition Team, to ensure intake is aligned to business requirements.
• Serve as the point of contact for all graduate related activities.
• Co-ordinating interim/final assessments for completion of graduate and cadet development programmes and feeding outputs into the operational promotions process.
• Develop and maintain as required and regular reports, briefing notes and correspondence on the development/progress of skill assessments, technical training completion, KPIs and metrics.
• Co-ordinating events, workshops/sessions and resources through collaboration with cross-disciplinary teams to support a diverse array of professional development opportunities
• Support and facilitate (as required) the delivery of internal development activities/sessions
• Proactively develop and sustain stakeholder relationships across the business to ensure successful delivery and development of Early Careers.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
• Comply with the requirements of Turner & Townsend’s Business Management Systems including Health & Safety, Environmental and Quality Management associated with the role and position within the company.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are redefining markets and changing the perception of Service Management for the enterprise.  Our cloud platform allows the procurement organization to engage and empower their employees, freeing themselves to focus on the most strategic matters.

We’re disruptive. ServiceNow is acquiring new procurement service management customers at an incredible pace. To sustain our explosive growth, we are looking for drivers—people who thrive on delivering results and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well.

As a strategic member of our sales team you will have a major impact on our success. As an Source-to-Pay Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value.  Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential. 

What you get to do in this role:

• Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Source-to-Pay Operations solution
• Create compelling, credibility, and persuasive conversations that elevate our technology in the marketplace
• Help develop programs that enable our sales colleagues to communicate the value of procurement operations management on the ServiceNow platform
• Establish yourself as both a domain and solution expert for both internal enablement as well as customer engagement
• Be willing to broaden your expertise as we continue to develop solutions for procurement services
• Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
• Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
• Stay current on competitive analyses and trends impacting procurement services
• Communicate with both business and technical decision makers
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…