• At Qantas, our people lead the way in achieving the impossible together 
• Challenge yourself to deliver strategic operational outcomes  
• Permanent, Full-time position based in Melbourne or Adelaide

 
We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Customer is at the heart of our operation.  We’ve created something truly unique in our Qantas Lounges and it’s here where our premium customers, connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land whilst dining in one of our beautiful lounges. 

We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.  We bring teams and individuals together to deliver on our customers’ expectations. 

As the Lounges Customer Experience Manager, you will be responsible for developing and leading lounge teams and operations across Victoria, Tasmania and South Australia, including International, Domestic and Regional lounges. You will work with partner areas to develop consistent and connected service experiences across our lounge customer touchpoints.  You will be a people leader and change agent focused on aligning lounges with the best customer experience practices whilst overseeing operational performance within a region. 

In addition, you will drive a performance focussed culture by developing a high performing team and an engaged workforce across both Qantas and third-party supplier workforces by leading, encouraging and facilitating open communication with employees on all relevant matters.  As well as managing individual, team and supplier performance against relevant performance criteria and supporting capability development. 

The core role accountabilities include people management, supplier management, safety, financial performance, operational delivery, and customer advocacy.  In addition, providing project management leadership to support key change initiatives within your regional portfolio of lounges including lounge refurbishments, menu and service changes, as well as attracting new client airline business. 

You’ll have –

• Previous experience with People management in a customer facing or product development environment 
• Firm understanding of the airline industry and the operational environment 
• Strong independent decision-making skills with ability to manage ramifications of decisions and drive strategic outcomes 
• Demonstrated ability to deliver results within complex business & operational environments with varying stakeholder needs and expectations 
• Strong relationship building and stakeholder management skills 
• Commercial acumen for delivery of critical business approvals, financial analysis and identifying group benefits 
• Ability to influence at all levels 
• Customer centric mindset and perspective to programs of work 
• Sound understanding on the fundamentals of the customer and service experience 
• Proven strong analytical, interpersonal, stakeholder and time management skills 
• Extensive experience managing large and complex projects 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. 

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. 

If you’re up for achieving something great, register your interest and we’ll be in touch.  

Applications close: Sunday 14 April 2024

About the opportunity

We are looking for an Orchard Manager to manage a section of our recently planted macadamia orchards in Maryborough, Queensland. We are seeking someone with a proven understanding of macadamia orchard requirements, a commitment to precision and safety, with strong leadership capabilities.

Key responsibilities

Reporting to the Operations Manager you will be responsible to:

• Maximise yields through systematic planning, operational efficiency, optimising crop performance, completion of tasks and removal of constraints in conjunction with other roles.
• Assist with the development and monthly review of operational budgets and capital expenditure optimising expenditure where possible and meeting forecasts.
• Oversee farm maintenance and operational activities including but not limited to:

1. Spraying
2. Pruning, fertilising, slashing, and mulching
3. Irrigation
4. Harvesting
5. Farm maintenance and drainage, including continuous improvement of systems.

• Lead and develop workers, managing disciplinary and non-compliance issues as required.
• Act as a role model by demonstrating precise and safe work behaviours and reinforcing policies and procedures.
• Identify training needs of workers.
• Participate in nutrition and irrigation management planning.
• Contribute to the development and improvement of farming systems, safety and environmental processes.
• Manage disciplinary and non-compliance as required.
• Ensure records/forms are maintained for development and operational inputs, maintenance, chemical spraying, fertilising, irrigating, payroll and cost allocation timesheets and safety.

The following criteria are essential to be successful in this position:

• Formal training in horticulture or demonstrated tree crop experience essential.
• Formal training in leadership preferred.
• Experience with MS Office suite, particularly Excel for managing budgets essential.
• Experience managing teams including employees, labour hire and contractors essential.
• Advanced experience and knowledge of land improvement techniques.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Strong organisation and time management skills.
• Safety training will be highly regarded.
• Macadamia experience highly regarded.

• A competitive salary dependant on experience and qualifications
• Mobile phone, laptop and work vehicle
• Ongoing training and development opportunities
• Salary continuance insurance, life insurance, and annual discretionary bonus (subject to eligibility criteria)

How to apply

To be considered for this position, please submit a covering letter addressing the requirements mentioned above and your resume by 13 April 2024 via our website. Candidates may be evaluated prior to the closing date for this position.

At RFM we value inclusion and encourage applicants from different backgrounds to apply.

About Rural Funds Management

Rural Funds Management (RFM) is an industry leader managing approximately $2.3 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 27 years' experience owning, developing, and operating farms in most Australian states. 

At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

 Mission Manager, Spiritual Wellbeing - Partnerships

• Based in Macquarie Park, short walk from Metro Station + WFH Options
• 7 additional days off per year + NFP Salary Packaging + Fitness Passport
• Leading Mission and values-based provider of Aged Care
• Recognised as leaders in Spiritual Wellbeing delivery in Aged Care
• Bring your networking ability to build catholic Community Partnerships

Catholic Healthcare has a new strategy and a new senior opportunity for a dynamic and experienced educator with a holistic view of Spiritual Wellbeing to join our Mission Team. 

Reporting to the Chief of Mission Integration, you will be responsible for integrating and supporting Mission programs and services across the organisation to facilitate the positive spiritual wellbeing of all residents and clients aligned with our Mission and Values and building and maintaining trusted relationships and partnerships within the Catholic Community.  

Your exceptional communication and interpersonal skills, together with your natural partnering ability, will aid your success in this integral position.

Your role will include:

• Promoting and supporting Wellbeing programs, guiding, and supporting the Pastoral Care/Spiritual Wellbeing team members across all service streams to facilitate holistic spiritual wellbeing in line with the Mission Integration Strategic Plan
• Developing and maintaining effective relationships with the Catholic Community to facilitate our new strategy initiative - catholic Connected Communities
• Actively contributing to the development and delivery of Spiritual Wellbeing programs and services

The ideal applicant is a visionary with a proactive and organised approach, highly effective communication skills, and the ability to influence and confidently engage with internal and external stakeholders. Additionally, you will have:

• Tertiary qualification in religious education, pastoral care, theology, pastoral counseling, psychology, chaplaincy, or equivalent
• Demonstrated ability to engage and manage people, build relationships, and problem-solve
• Demonstrated expertise and experience in the provision of spiritual /pastoral care services
• Spiritual maturity and ability to appreciate differing value systems, beliefs, and practices
• Ability to lead and adapt in response to change
• Ability to engage and participate in complex discussions and decision-making
• Understanding of the Catholic tradition, sacraments, and liturgical life of the Catholic Church
• Understanding the spiritual journey within the ageing process providing for the inclusion and valuing of all people
• Ability to provide evidence of Covid 19 Immunisations
• Drivers Licence - some travel across NSW required with this position

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services & retirement living across NSW and SE QLD. Together, our team of over 4500 people are dedicated to our Mission of promoting the dignity, life and spirituality of older people through connected and inclusive communities. Our values of compassion, courage & integrity are at the heart of everything we do.

If you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you. Apply online now. 

Please note that pre-employment checks (including police) will be completed for all preferred candidates before an offer is made. 

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

• Estimating and cost planning to include producing and presenting the final cost plan to the Client
• Inputting into value engineering
• Manage project profitability
• Externalise within the local property market to raise company profile
• Assist with bid writing and negotiation of our contracts
• Work independently and take responsibility for deliverables.
• Being responsible for project deliverables and ensuring governance is followed.
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stages
• Managing Assistant Cost Managers and Cost Managers within the Occupier team.

Practice Manager

ARH Baulkham Hills

• Take on a leadership role for a talented team
• Let your passion for pets shine every day
• Be part of our supportive Vet community

An exciting opportunity has opened up as Practice Manager with the Animal Referral Hospital (ARH) in Baulkham Hills on a full-time permanent basis.

The Animal Referral Hospital is a part of Australia’s largest well-established group of specialist veterinary hospitals dedicated to providing the best possible care to our patients, our clients, and our staff.  We offer a wide range of specialist services and provide 24-hour emergency and critical care through our facilities in NSW, ACT, VIC, QLD, and SA. This allows us to provide an exceptional standard of patient care, with access to all the resources, technology & equipment needed for best practice medicine.

About Your New Role

We are looking for an enthusiastic superstar with nursing and HR experience, who is looking to step into a Practice Manager position however doesn’t want to fully move away from the clinical aspects.

• Full-time position
• Managing the day-to-day operations of our clinic, including stock management, people management, rostering and change management 
• Undertaking general nursing tasks
• Leading and developing our team and building a positive team culture
• Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
• Driving our business forward through creating and implementing local marketing initiatives
• Delivering outstanding service and care to all patients and owners

About You

• Industry experience (preferred but not essential)
• Over 3 years of experience in a management position
• Previous experience leading a team
• HR experience with performance monitoring and management
• Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
• Experience with Rx works (preferred but not essential)
• Strong interpersonal skills
• Willing to learn
• Strong communication and customer service skills
• Good business acumen and organisational skills
• Assertive attitude
• Must be able to work flexible hours

We Offer

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive annual salary plus:

• Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave
• Continuing Professional education opportunities
• Free annual influenza vaccination
• Uniforms
• 6 weeks paid parental leave and flexible return to work programs
• Free access to confidential Employee Assistance Program LifeWorks 24/7
• Petbarn / Greencross Discounts
• Opportunities for growth within the network

Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves.    

Apply now!

The Service Manager, role is to deliver service excellence for our CPaaS customers through the demonstration of expert relationship management (internal and external) and operational knowledge throughout the service lifecycle. You will be responsible for adhering to the Service Management framework, owning the responsibility for the operations and effective implementation of the Service Management processes and procedures to include escalation, incident resolution, communication and documentation.

The Service Manager, will perform a pivotal role in differentiating the customer experience from competitor offerings in the market by working with customers to align business and systems processes with the aim of achieving optimal efficiencies across the board with a strong focus on our key and strategic customers.

What you’ll do as a Service Manager:

• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions
• Developing and implementing service strategies to enhance customer experience and meet service objectives
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions
• Point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving

As 2IC, you will be leading the team throughout the daily operations of our busy airport hotel. This role allows the individual the ability to lead all aspects of the hotel business; Front Office, Reservations, Night Audit, Housekeeping, Engineering and Food & Beverage.

Working closely with the Hotel Manager this is a great opportunity to collaborate with a supporting leader in preparation for the next step in your career.

What You Will Be Doing:

• Leading the team alongside the Hotel Manager which will include assisting with AM and PM coverage
• Assisting the departments within the hotel when needed – kitchen, housekeeping, night audit, maintenance & front office operations
• Day to day you will be overseeing reception operations; from checking in guests to handling member queries as well as making sure all aspects of the hotel are flowing smoothly
• Back of house responsibilities include the of completing administrative tasks such as rosters, reporting etc.
• Supporting, nurturing and empowering our Heartists through the daily operations and their own hospitality journey
• Delivering on project implementation with ideas to improve the hotel, customers experience and the workplace culture
• Bring your own uniqueness to the role

Located in Sydney or Melbourne, we are looking for a motivated and customer obsessed individual to join our Merchant team and deliver the best possible experience for Visa’s merchant partners. Responsible for all elements of merchant partnership growth and success, the successful candidate will take a leading role to deliver Visa’s merchant initiatives, including acceptance programs and enhancing merchant customer loyalty and engagement through wallets, co-branded cards and offers. You must be able to develop enduring, strategic relationships with partners and within Visa’s organisation.

Key responsibilities

• Work closely with account executives and sales specialists to deliver the optimal customer experience and deliver growth, trust and value-added service benefits to Visa’s strategic merchant partners and the Visa network.
• Deliver innovation discovery workshops for strategic merchants and undertake merchant portfolio optimisation initiatives.
• Understand the key business drivers of our partners to provide relevant support and guidance to help them navigate payment related opportunities and challenges.
• Merchant inbound sales execution, including proactive engagement, lead generation and nurturing activities like facilitating webinars, managing email campaigns and monitoring performance to drive value added services growth.
• Merchant co-brand program optimization, contract management and partner engagement.
• Develop initiatives, resources and leverage tools to contribute to the team’s delivery of scalable account management, customer success and sales.
• Establish and maintain positive and constructive relationships with merchant partners to understand their pain points and influence their preference for Visa by identifying and introducing appropriate Visa capabilities.
• Partner with peers in other functional areas (e.g., marketing, loyalty, analytics, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.
• Demonstrate an understanding of key industry trends and interrogate data to produce insights and analyses to improve partner performance and drive understanding of partner issues
• Understand merchants issues and determine appropriate Visa products and solutions to prioritize and develop go-to-market sales approach

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

How will you help Xe become more successful?

The SME Client Manager – APAC will own the growth of the Digital (SME) book of Corporate customers across Australia & New Zealand. This role will be tasked with growing the existing business, supporting the transition towards more technology centric experience, and driving a high-performance culture in the digital team.

Our principles

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What you'll do;

The ideal candidate will have experience managing a high performing inside sales function, an in-depth knowledge of the conversion funnel from first time website visit to trading customer, experience in CDD/KYC/KYB requirements and technology in the FX and international payments space, and the ability to leverage digital tools to drive revenue and profitability across a large portfolio of SME customers.  The role will report to the Head of Corporate APAC, but collaborate closely with the Growth function in the US, as well as leaders and individual contributors across the High Value Corporate Dealing and Sales functions, Compliance Operations, Payment Operations and Regulatory Compliance throughout APAC.

KPIs to own

-          Total Digital revenue

-          Conversion rate of new digital applications to traded customers

-          New in-year revenue from newly traded customers

-          % retention of digital book

KPIs to influence

-          Conversion of new web visitors to applications

-          Total APAC corporate new in-year revenue from newly traded customers

Who You are;

As SME Client Manager– APAC, your responsibilities will include:

• Digital Interaction Optimization: Utilize digital tools to analyse customer interactions across our digital platform. Identify areas for improvement and implement changes to enhance the user experience and drive revenue growth.
• Sales Transformation: Lead the transformation and modernization of the sales process, sales infrastructure, and client portfolio management to improve key metrics such as revenue per client, sales productivity, sales operating leverage, contribution profit, time-to-active, CAC/LTV, retention, and SoW growth.
• New Client Conversion – design and execute an inside sales strategy, working closely with Product and Growth teams, to maximize conversion of new inbound applications to trading customers. The focus will be ensuring appropriate cadences and touch points from the inside sales function from application through to first trade, and streamlining the requirements and methods of obtaining KYC/KYB to improve customer experience and time to verification.
• Digital customer service & portfolio growth – design and execute the appropriate service model to maximize the growth and retention of Digital customers. Implement strategies to grow the existing portfolio by up/cross-selling new platform capabilities, aligned with the product roadmap.
• High value customer segment – put in place appropriate processes and measures to identify digital customers to “graduate” to the high-value service model, and vice versa, working closely with the high value team and Head of Corporate to ensure our Dealing roles are only focused on the customers that need and deserve that level of service.
• Pricing Optimization – at a portfolio and individual customer level, optimize how we price our Digital book of customers to maximize retention, conversion and revenue growth over time.
• Customer-Centric Approach: Represent the voice of every corporate customer that uses our web platform and collaborate with Product, Technology, and Operations to influence the redesign of the customer journey and internal processes, with a focus on enhancing the end-to-end customer experience and maximizing revenue potential.
• Team Leadership: Develop and lead a high-performing sales and service team, driving adoption of sales enablement and modern sales tools, standardizing best practices, and fostering a culture of performance. This includes the digital transformation of existing sales and compliance processes and teams to align with new sales motions.
• Experience in FX or International payments is desirable.

Benefits

• 20 days annual leave increasing with each year of service (capped at 25 days
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing
• Competitive market-based salary
• Annual Discretionary Bonus
• Superannuation
• Healthcare

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected] 

About the opportunity:

Are you an experienced irrigation technician seeking your next opportunity? Rural Funds Management has a full-time opportunity for an experienced irrigation operator to join our irrigation team as a Technician / Leading Hand. As the leading hand, you will work alongside and supervise other team members and enjoy working outdoors, in a friendly and safety conscious team.  

Situated in the Fitzroy Region, near Gogango, Rural Funds Management is operating multiple macadamia orchards in various stages of development. There are presently approx. 600 hectares of macadamias planted with a further 1900 hectares of development planned. Water for the developments comes from multiple pump sites on the Fitzroy River above and below the newly completed Rookwood weir. This water is stored in multiple on orchard storages and then pressurised and supplied to the trees via micro sprinkler installations.

Employees can also enjoy complimentary company bus service from designated pick-up locations between Rockhampton and the farm.

Key Responsibilities

Reporting to the Irrigation Manager, you will be responsible for:

• Liaising with the Irrigation Manager to implement irrigation programs to maximise growth, yield and tree/crop quality
• Delivering water requirements to all trees
• Maintaining irrigation infrastructure including pumps, filtration systems, motors, automation and delivery systems
• Monitoring water usage via monitoring systems and visual observations
• Maintaining records/forms for water delivery, irrigation maintenance, payroll and cost allocation timesheets and safety
• Contributing to the development and improvement of irrigation systems and safety processes
• Supervising small teams, including employees, contractors and labour hire personnel
• Contributing to a positive and productive working environment

• A positive, can-do attitude is essential
• You will be flexible, reliable, and available to work hours which may vary to meet operational demands (with potential for Saturday work and paid overtime)
• You will hold at a minimum a C class drivers’ licence (essential)
• You will have experience working on a farming operation with irrigation and tree crop experience
• Experience with automated filtration systems and pumps
• Experience in automation software and hardware
• You will have experience managing small teams of employees, contractors and labour hire personnel
• You will be willing to undertake training at our cost to obtain relevant qualifications

• An above award base rate plus overtime and penalty rates
• Optional transport available to/from work on a company bus service from designated pick-up locations between Rockhampton and the farms (subject to availability of seats)
• Ongoing training and development opportunities
• Salary continuance insurance, life insurance, and annual discretionary bonus (subject to eligibility criteria)

How to Apply

To be considered for this position, please submit a covering letter addressing the requirements mentioned above and your resume via our website.

At RFM we value inclusion and encourage applicants from different backgrounds to apply.

About Rural Funds Management

Rural Funds Management (RFM) is an industry leader managing approximately $2.0 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 26 years' experience owning, developing, and operating farms in most Australian states. 

At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.