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The Team
Account Managers are critical members of the Client Services department. Client Services serves as an integral team across the organization, working to build and maintain strong, long term client relationships, through seamless Onboarding, Account Management, Product Support, and Managed Services Operations.

The Role
Account managers are responsible for the end-to-end client experience for the book of clients assigned to them. They are the ultimate owners of the client and responsible for their outcomes. They are both client experts and Enfusion experts to champion their client’s success at Enfusion. Account managers will work closely with client onboarding, product support and technology to deliver value-added solutions and a world-class experience for our clients.

What You’ll Do
- Conduct quarterly meetings with clients to obtain feedback on overall satisfaction
- Manage and maintain client profile details in a centralized CRM tool which includes AUM, strategy, assets traded, end-to-end functions utilized, key stakeholders and third-party relationships
- Proactively monitor client health via scorecards and develop remediation plans when necessary
- Ensure clients are successful in meeting their goals with Enfusion and are in a referenceable state
- Conduct training for clients on software and services to ensure best utilization
- Identify upsell opportunities for new account additions and services
- Assist and remediate contract and billing related queries
- Ensure client’s BAU activities are in good order and all commitments and deliverables are being met by maintaining and reviewing daily client dashboards and closely monitoring open issues
- Act as an escalation point and subject matter expert for any client issues ensuring accurate, organized and timely resolution
- Work closely with client onboarding, product support and technology teams to deliver cohesive solutions that follow industry and system best practices
- Provide consultation on workflows and identify potential opportunities to expand relationship

What You’ll Need
- 5+ years of relevant industry experience (preferably at buy-side, sell-side, admin or competitor) or 3+ years of Enfusion platform experience
- Strong understanding of investment management workflows and operations
- Organized, motivated performer; willing to learn technical and operational competencies
- Ability to cultivate and foster strong relationships with key client stakeholders
- Capable of independently managing clients with effective written and verbal communication
- Strong collaboration & team building skillset
- Ability to manage competing priorities and competent in planning systematically
- Strong problem solver with the ability to break down problems to their core issues and develop pragmatic, workable solutions
- Very strong execution and delivery focus – gets things done

As a member of the Site Leadership team you will report directly to the Site Manager and have full accountability for the operations division of this site across three shifts, including 24/5 and 24/7 operations.  As Production Manager, you will be supported by Safety, Maintenance, HR, and Quality peers, and will have responsibility for daily operational tasks and facilitating activities that lead to greater efficiencies and effectiveness of the site operation. 

The Production Manager is responsible for developing and executing strategies for the operations on site in order to achieve agreed business goals. 

An engaging and natural people leader, you will be responsible for the overall management and performance of end-to-end operations, producing approximately 20,000 tonnes of recycled resin per annum. The focus of the role at this Greenfields site, is to build a culture that has a strong Continuous Improvement and Operational Excellence mindset driving towards achieving KPIs within: 

• WHSE 
• Quality 
• Leadership 
• Delivery on time 
• Cost, budgets and cost reduction projects 
• Employee engagement 

These KPIs are achieved by providing strong leadership, guidance, and resources to Production (i.e. Shift leads, Team Leaders and Team Members).  In partnership with the Site Leadership team, the Production Manager is also responsible for aligning Continuous Improvement initiatives with the businesses strategic objectives and providing strong leadership to enable the implementation and maintenance of strong plant performance. The role liaises closely with all other functions of the business, collaborating to achieve business goals. 

You will work closely with your peers to ensure:

• The highest level of safety is achieved 
• Manufacturing activities are maintained to the highest standards, to achieve the most effective outcome in support of customer requirements and the business objectives 
• All products are made on time and to specification 
• Productivity meets and continues to challenge established standards. 
• A culture of Continuous Improvement  
• Open, direct, and respectful communication is practiced across the site  
• Work closely with Maintenance, Quality and WHSE to ensure the world class standards and practices are achieved.  

Other responsibilities include,

• Managing daily and weekly production schedule to achieving optimum production efficiencies and DIFOT
• Monitor and report on operational KPI’s and initiate corrective actions via continuous improvement activities.
• Build the capability of the Talent within the business to ensure the long-term capability of meeting future needs
• Support the Site Manager to build and maintain strong relationships with key client stakeholders, ensuring contractual compliance in service delivery

Your skills and experience

• Visible belief and demonstrated leadership in driving a Zero Harm culture
• Tertiary qualifications (Business/Science /Engineering or Manufacturing) ideally
• Working knowledge of SAP/MS Office suite
• Demonstratable experience in a similar role within plastics and/or recycling is desirable
• Collaborative and enabling approach, with a proven ability in dealing with a range of stakeholders (Customers, Suppliers, External bodies and auditors)
• Unrelenting focus on quality output that meets customer expectations
• Strong communication skills with a proven ability
• Lean operations experience including utilisation of industry 4.0 technology would be advantageous
• Tertiary qualifications (Business/Science /Engineering or Manufacturing) ideally

 

 

 

Join us in our mission to drive technological transformation. We are a dynamic team committed to delivering cutting-edge solutions. Currently, we are in partnership with a Victorian agency dedicated to emergency services, embarking on an exciting journey of cloud migration and transformation. This role requires 1-2 days a week onsite presence in Blackburn North Vic and possibly more days whenever required. We are seeking a highly skilled and adaptable Technical Project Manager, specializing in cloud technologies, particularly Microsoft Azure, for a 6-month contract role. This position is pivotal in overseeing our cloud migration projects, transitioning from on-premises infrastructure to Azure and multi-cloud environments.

Responsibilities:

• Lead public and private cloud platform build deliveries, with a focus on Public Cloud Enterprise Landing Zone delivery.
• Ensure alignment with Azure CAF (Cloud Adoption Framework) and WAF (Web Application Firewall) in delivering cloud solutions.
• Drive standardization of shared and reusable public cloud services for enterprise usage.
• Experience in Colo Private Cloud Platform build delivery is desirable.
• Manage cloud migrations, including VM Ware and Oracle Databases, from on-premises to multi-cloud environments.
• Conduct workload migration analysis, wave planning, scheduling, and execution.
• Implement effective change management and hypercare post-migration.
• Collaborate with various stakeholders, ensuring a smooth and efficient transition to cloud infrastructures.

Qualifications:

• Proven experience as a Technical Project Manager in cloud technologies, specifically Microsoft Azure.
• Solid background in public and private cloud platform delivery, preferably with Azure CAF and WAF aligned experience. Oracle Public Cloud delivery experience is a plus.
• Demonstrated expertise in cloud migrations, particularly from on-premises to multi-cloud environments.
• Strong understanding of workload migration processes and change management.
• Excellent organizational, leadership, and communication skills.
• Ability to manage complex projects and multi-disciplinary teams.

• Adept at problem-solving and technical decision-making.

If you are a seasoned Cloud and IT Infrastructure Project Manager, looking to expand your career in shaping the future of cloud technology , we look forward to your application!

As a Claims Portfolio Manager, you will play a key role in supporting the claims team by delivering data-driven insights on the performance and health of the claims portfolio. You will be responsible for:

• Providing regular and ad-hoc feedback to the claims team and senior management on the status and trends of their portfolios.
• Identifying opportunities and risks for portfolio improvement and optimization, and recommending actions to the claims team and senior management
• Collaborating with other portfolio managers, analysts, and stakeholders to ensure alignment and consistency across the claims function
• Coach claims people on claim management strategy and action

About NRI

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.

We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI

As the Manager, Events & Partnerships you will build strategic partnerships and deliver unforgettable experiences and events. Reporting to the EGM, Marketing & Communications, this will be a strategic and hands on role that will increase the brand presence in the market.

Key Accountabilities
Planning, coordinating, and executing a variety of events, including client entertainment, B2B networking, industry conferences and not-for-profit engagement.
Developing and nurturing strategic partnerships with key stakeholders, sponsors, and vendors.
Creating and managing event budgets, ensuring cost-effectiveness and high-quality execution.
Collaborating with cross-functional teams to ensure seamless event logistics and successful outcomes, with a focus on sales.
Leading post-event evaluations and reporting to measure the success of events against established goals.
Keeping abreast of marketing and industry trends to bring innovative ideas to the planning and execution of events.
Occasionally representing the company at industry events and networking opportunities.
Plan, coordinate and communicate consolidated external events calendar
Ensure all stakeholders are aware of events purpose, opportunities, business benefits and investment.
Ensure that all events are managed professionally.

Knowledge | Skills | Abilities
Proven experience (10+ years) in event management and sponsorship or partnership development.
Previous experience in sports partnerships is desirable.
Strong organisational and project management skills.
Excellent communication and interpersonal skills.
A creative and strategic mindset with the ability to think outside the box.
Demonstrated ability to work well under pressure and meet tight deadlines.
A proactive attitude with a commitment to delivering exceptional results to all stakeholders.
Ability to lead projects, communicate and gain buy in from various stakeholders.
Experience of negotiating with and influencing decision makers.
Excellent written and verbal communication skills.

Australian Visa Sponsorship: This position is open to candidates who require Australian visa sponsorship. NRI Australia & New Zealand is committed to supporting the successful candidate in obtaining the necessary visa to work in Australia. Please note that sponsorship will be subject to the relevant eligibility criteria.

WHAT’S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer-focused performance & out of the box thinking you’ll be rewarded with a career-changing experience only consulting can provide.

Unwavering focus on professional development
Diverse & challenging project work
Paid certifications
Flexibility to juggle what’s important to you with work
Committed health & well-being plan
Competitive salary packages
Corporate partnerships

DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.

Job Description

As the Senior Manager - Food Safety & Compliance you will report directly to the Associate Director - Food Safety & Supplier Management in the Upstream Supply Chain Operations Team and will manage a small compliance team.

You will…

Manage the full supplier audit programme for HelloFresh AU, inclusive of carrying out audits as required.
Ensure that all audits & supplier visits are closed out on time and in full.
Manage the full VACCP Programme for HelloFresh AU.
Manage, in conjunction with the FSQA Category Manager, food safety complaints including responses and follow up activities, including root cause analysis of recurring issues.
Manage the customer complaint process from end to end in conjunction with Customer Care.
Coordinate and execute initiatives related to the ethical trading and other related sustainability policies in conjunction with the Strategic Procurement Team.
Manage the internal process of external supplier non-conformance reporting, carrying out data analysis to ensure trends are identified and followed up.
Manage the preparation of reports for Supplier Relationship Management meetings, in conjunction with the FSQA Compliance Coordinator and FSQA Category Technologists.
Manage compliance reporting for the FSQA function, ensuring reports are prepared on time and issues escalated as necessary.
Provide Key Cover and management support to the AD Food Safety & Supplier management in the day to day management of FSQA Upstream Team.

You have…

A food safety and compliance background, with a relevant degree.
5+ years food industry experience which has included the management of direct reports.
Internal and external auditing experience is key for this role, ideally working in a GFSI certificated environment, and a Lead Auditor Certificate is desirable.
A sound understanding of Quality Management Systems, be familiar with GFSI standard requirements and a good knowledge of FSANZ regulation.
A HACCP qualification is desirable.
Excellent planning, prioritisation and organizational skills to manage multiple priorities.

You are…

Obsessed with food!
An exceptional written and verbal communicator, and are able to tailor your communication style and content to varied stakeholders
Demonstrates energy, enthusiasm, commitment, initiative and a can-do flexible attitude
Embraces change, challenge and working in an autonomous way
Able to travel periodically to carry out supplier audits.
Excellent English skills are required.
Intermediate/Advanced Gsuite and MSsuite skills.
Adept at data manipulation and analytics.

What you’ll get in return…

The chance to have a significant impact on one of the fastest-growing global food technology companies in an exciting growth phase
Company discount - 70% off HelloFresh boxes
Flexible working arrangements
Egoless environment, constant learning with room for personal growth
Free access to Headspace
HelloFresh Academies - monthly internal learning & development
A diverse and vibrant international environment.

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in Australia.

Location: Chippendale Head Office / hybrid working environment

Salary: $100,000 + super

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