Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6:30am to 10:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to clearance requirements Australian working rights and ability to pass national police check is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Equal Access to High-Quality Education Moves Our World Forward

Meet Cadmus!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to impact our workforces, communities, and evolving world profoundly.

A Bold Plan For Global Impact

At Cadmus, we’re working hard to achieve an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a Senior Software Engineer (Full Stack) to join our team and help us deliver our signature high-quality experience for our users worldwide — ensuring our product features are reliable, performant and set up to scale. We want to do everything possible to ensure our users enjoy their experience and love our platform. With countless opportunities to make an impact, you’ll help us solve exciting engineering challenges and deliver improved functionality to take Cadmus even further.

What Will You Do?

As a Senior Software Engineer (Full Stack) at Cadmus, you'll work across multiple codebases with a small team of cross-functional developers to solve various product engineering and architectural design challenges.

You'll apply your front-end skills to build performant, modern front-end applications with functional paradigms in React and Typescript. You will have ownership of our design system libraries, and assist in designing the GraphQL services and API architecture.

You'll also implement the backend GraphQL APIs in Elixir and build other polyglot backend services, while owning the deployment on AWS and other cloud services.

• Full Stack Development: 4+ years of professional experience in full stack software development. You can develop rich front-end applications in React/Typescript. You have written complete backend services in Elixir/Rust/Ruby/Go, with GraphQL and REST APIs. You have built things from zero.
• Strong Judgement: Based on experience and knowledge of the state of the art in software development, you make pragmatic suggestions for improving tooling and abstractions. You are comfortable making judgment calls on tradeoffs and edge cases in the user experience on your own.
• End-to-End Picture: You understand the complete picture of building and deploying SaaS products on AWS Cloud and Google Cloud. You can work with SQL (like PostgreSQL) and NoSQL databases and fundamentally understand how the backend and frontend infrastructure/services connect and scale.
• Communication Skills: You have advanced English communication skills, and are equally comfortable talking to with fellow developers and external customers. You communicate nuanced ideas clearly, whether explaining technical decisions in writing or brainstorming in real-time.
• Team Player: You enjoy collaborating cross-functionally to accomplish shared goals and care about learning, growing, and helping others do the same.

• Startup DNA: You’re flexible, comfortable with ambiguity, and have experience scaling systems to support rapid growth. You have been a one-person army when needed, or worked as a founding engineer.
• A Bar Raiser: You bring your passion and work ethic to the table every day, and constantly set the example for others. You are constantly looking to upskill yourself, and find ways to improve upon the status quo.

• A remote-friendly, flexible working culture; where you can work from any global location
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Mentoring and succession planning for your career

Hiring Process

Our interview process is usually a video response round, hiring manager interview, a programming task and debrief, and team interviews that will be held via Zoom.

While we review your application, please get to know us by visiting cadmus.io or following our social channels.

Inclusivity at Cadmus

At Cadmus, we hire great people from various backgrounds because it strengthens our company. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and enthusiasm for education, you will find a home at Cadmus.

If you need assistance or accommodations made due to a disability, please let us know.