Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

The Cybersecurity Engineer, will be a member of our Group Technology Cybersecurity team located in any Datacom office.

We are looking for someone who is passionate about the Cybersecurity sector and is looking to build a career in this space. You will have a solid understanding of networks, firewalls, proxies, SIEM, Endpoint controls, DLP concepts and technologies.

You will have at least 3-5 years’ experience in a Cybersecurity related role and ideally have exposure to security technologies such as Crowdstrike, Azure, Sentinel, Check Point, Palo Alto, Fortinet etc.

It is vital you have a solid understanding of ITIL and experience troubleshooting and resolving application and network problems. Exposure to Security Orchestration and Automation, Threat Intelligence or Threat Hunting are highly regarded.

This role can be based out of any Datacom office in Australia. Australian Citizenship is essential for Federal Government security clearance requirements.

What you’ll do

The core objectives and responsibilities of a Platforms and Operations Cybersecurity Engineer includes the responsibility for maintaining a system or specific components of a system.

This includes:

• Configuring and updating hardware and software
• Establishing and managing user accounts
• Overseeing or conducting backup and recovery tasks
• Implementing operational and technical security controls
• Adhering to organisational security policies and procedures.
• Monitor and analyze various open-source and proprietary threat intelligence feeds to identify emerging cyber threats and vulnerabilities.
• Conduct extensive research and analysis of threat actors, their TTPs (Tactics, Techniques, and Procedures), and motives.
• Lead and coordinate incident response efforts, working closely with cross-functional teams to contain and mitigate the impact of security breaches.

What you’ll bring

• Ability and willingness to self-managing and be proactive
• Advanced understanding of tools, techniques and procedures that modern attackers use to compromise organizations
• A customer centric approach ensuring consistency in delivery of service
• Knowledge of networks, firewalls, proxies' concepts and technologies
• Knowledge of operating system command-line tools.
• Knowledge of system/server diagnostic tools and fault identification techniques.
• Knowledge of systems engineering theories, concepts, and methods.
• Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control).
• Knowledge of systems administration concepts.
• Skills in Sentinel are highly desirable and preference for these
• Knowledge of measures or indicators of system performance and availability.
• Familiarity with common threat intelligence frameworks and standards (e.g., MITRE ATT&CK, STIX/TAXII).
• Familiarity and exposure to working on Intelligence platform will be highly regarded

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Hello and Kia Ora!

Start your game…
At Entain Australia & New Zealand as a Senior Developer, you will have the unique opportunity to contribute to building innovative and world-class features that enhance the user experience and help drive the technical aspects of our Entain Venues Products.

The ideal candidate for this role is a good all-rounder.. Dev, DevOps and DBA, that can use their superpowers to support and replace a legacy codebase.

This role is part of a small team that works on the Entain Venues Products, where you will need to be capable of working independently at times. It is an opportunity to own the end-to-end processes where you will get the chance to contribute your technical expertise to shape user experiences and drive innovation in the online entertainment landscape.

Our Tech stack is primarily Golang, with a variety of different frameworks and languages that will always keep you learning and engaged!

Where and how you can work
This role can be based on the Eastern seaboard in either our Brisbane, Sydney or Melbourne office. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day

• Creating responsive and adaptive solutions that render and perform well on all devices used to deliver our products
• Implementing and maintaining efficient, scalable and robust code to ensure the smooth operation of our websites Troubleshooting, debugging and implementing long-term fixes to bugs
• Writing and maintaining test coverage
• Executing projects within timeframes and communicating well with all stakeholders
• Absorbing changes in scope or design • Coaching, developing and mentoring Developers within the team
• Nurturing/enforcing and monitoring product technical excellence and high quality

What you'll bring...

• Proven experience with Go or similar compiled, server-oriented languages.
• JavaScript build/test tools (NPM, Webpack, Babel, Jest)
• Excellent knowledge of the mobile industry and the ability to develop our products using the latest device capabilities and trends Desirable
• Exposure to Docker and containerised applications.
• Experience with traditional relational databases (MySQL, MSSQL, Postgres, etc).
• Basic understanding or experience with one or more NoSQL data solutions (MongoDB, DynamoDB, ElasticSearch).
• Understanding of the general concepts of microservices vs service-oriented architectures

Entain Lifestyle

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
  

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Title:

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity:

As the Communications Engineer, you will be accountable to the CA31 Battlefield Communications System (BCS) Tactical Communications Network (TCN) Sustainment Manager within the LC4S Branch Sustainment SPO for engineering activities relating to sustaining CA31’s TCN fleet of products along with other TCN engineers and technicians, and may occasionally be engaged to support the other CA31 BTN capabilities.

Your role will include: engaging with stakeholders, investigate radio frequency communications engineering concepts, deliver and manage specifications and resources in support of the Defence materiel capability lifecycle. Investigate, analyse and report on radio frequency communications engineering defects, requirements, develop and implement recommendations and advice to address issues.

You will work independently with the opportunity for reasonable autonomy and accountability for the achievement of outcomes of their work. You will have a considerable level of stakeholder engagement and will liaise with stakeholders in relation to complex or difficult issues. You will be required to identify, anticipate and respond to stakeholders’ needs and expectations to achieve work unit and Defence outcomes.

Responsibilities:

• Perform critical and complex engineering activities and provide advice in the field of communication engineering under broad direction.
• Accountable for exercising assigned engineering authorities and any Technical Regulatory Authority delegations.
• Apply engineering knowledge and experience to identify risks and uncertainties and take these into account in planning, decision making and priority setting.
• Demonstrate communication engineering knowledge and provide advice and recommendations on the development of advancements to established engineering principles, techniques, methods and regulations.
• Build and sustain positive relationships with team members, actively participate in teamwork and motivate and mentor developing engineers.
• Tailor communication style and language to communicate effectively with internal and external stakeholders.
• Assess technical and design packages including scoping, planning, reviewing, provide recommendations and contribute to the implementation of actions.
• Evaluate that the delivered materiel meets the endorsed requirements and legislative, policy and regulatory frameworks, provide recommendations and contribute to the implementation of actions.
• Monitor and ensure safety aspects of Defence materiel systems are considered and incorporated into communication engineering activities.
• Manage workflows, resources, prepare work area and team plans detailing measurable milestones and expected outcomes.

Qualifications, Skills and Experience

• Appropriate Bachelor’s degree in a relevant engineering field/specialty (RF/Communications)
• Registered Chartered Professional Engineer
• 8-10 + years of relevant, advanced and complex engineering experience
• Experience in Defence Industry.

Location: Melbourne – should you be located in another area of Australia, please contact the recruiter to enquire.

Important Information

This position will require the Communications Engineer to access US export controlled materiel and therefore applicants will be requested to disclose any dual citizenship with another country during the recruitment process. Dual citizens may be subject to further assessment, and appointment to this position will be conditional upon approval to access US controlled export materiel in accordance with the United States Arms Export Control Act.

This position will require the Communications Engineer to be assessed to be Technically Proficient (TP) at level of Three (3) or Four (4) by the LC4SB Sustainment SPO Principal Engineer (PENG) when applying for their Technical Authority (TA) associated with this position. Refer to the following details regarding the requirements for each of these levels:

TP Level Three (3): Registered Chartered Professional Engineer on National Engineering Register (NER) with many years of relevant engineering experience in the areas specifically required for the role to be filled. The areas specifically require proven experience and knowledge in advance and complex engineering for the role.

TP Level Four (4): Communications Engineer with an accredited or recognised four-year engineering degree and has completed a minimum of three years engineering work experience after completing the degree, e.g. RF Communications.

You must not have worked full-time for Defence as either an ADF (SERCAT 6 or 7) member, or APS employee in the 12 months prior to commencing with CA31 as an “Above-the-Line” contractor.

What we will offer you:

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now! Contact Temara Bassett for a confidential discussion on 07 3721 6261 or email Temara.Bassett@kbr.com.

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-TB1

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

This is a chance to make your mark in a business with strong people and customer focus. You’ll combine all your talents, from leadership, relationship building and delivering technical solutions to our clients as part of our Microsoft 365 Centre of Excellence across Australia!

The Senior Microsoft 365 Engineer plays a key role as a Level 3 Support team member of our Microsoft 365 Centre of Excellence. As a member of this team, you will be responsible for designing, building and supporting solutions end to end for our customers. You will troubleshoot technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. You will be accountable for delivering a first-class experience for consumers of our Intelligent Workplace services.

Focusing on Microsoft 365 enablement and productivity outcomes for our customers including workloads spanning data, files, communications and collaboration, security and the identity and access management that ties these together.

This role be based in our Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney office. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! Due to customer requirements, this role will require Australian Citizenship and eligibility to obtain an AGSVA clearance.

What you’ll do

At the moment, as a Senior Microsoft 365 Engineer you will be focused on:

• Provide technical leadership for customers Microsoft 365 environments
• Using tools and processes to deliver services to customers in accordance with SLAs
• Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
• Identification of inefficient procedures or processes and suggesting improvements for implementation
• Produce accurate, concise, and timely reports as required
• Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.
• Creation of design documents (HLD, DDD and LLD)
• Assume the role of technical leader or design engineer in projects as required.
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
• Provide governance and support to customers Microsoft 365 environments

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience in an ICT Professional Services organisation
• Extensive hands-on experience as a Microsoft 365 Engineer
• Working knowledge of competitor solutions in the below IT platforms

Nice to have

• Extensive knowledge of core collaboration services in Office 365 including[CW1] :

• Exchange Online Mailbox Management
• Exchange Online Protection
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Email security and archive technologies
• Enterprise SSO Applications
• Third party mail filtering solutions

• Extensive knowledge of core AzureAD (Entra) identity management and related objects including:

• Users
• Traditional Groups (Security, Distribution)
• Office 365 Groups
• Devices
• Guest Users (External Users)

• Working knowledge of AzureAD (Entra) identity and authentication technologies including:

• Azure AD Connect
• Password Hash Sync
• Pass-thru Authentication
• Seamless SSO
• ADFS
• Azure MFA
• SSPR

If this sounds like your next career adventure, we would be delighted to receive your application. Apply now - we can’t wait to meet you!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Job Description:

As a DevOps Engineer at Caleb & Brown, a Digital Asset brokerage, you will play a vital role in bridging the gap between software development, and IT operations. You will be instrumental in deploying, automating, maintaining, and managing our cloud-based production system, ensuring the availability, performance, scalability, and security of our systems.

Key Responsibilities:

• Continuous Integration & Continuous Deployment (CI/CD):
• Implement and maintain CI/CD pipelines for various company projects.
• Automate deployment, scaling, and management processes using tools like Github Actions, CircleCI, or similar.
• System Administration & Cloud Management:
• Manage cloud-based infrastructure (e.g., GCP, Kubernetes) to ensure optimal performance and security.
• Monitor system performance and troubleshoot issues.
• Collaboration & Support:
• Work closely with development teams to integrate new software and system improvements.
• Provide technical support and expertise on DevOps best practices.
• Security & Compliance:
• Ensure infrastructure security compliance with industry standards.
• Implement security measures for safeguarding systems and data.
• Automation & Optimization:
• Automate repetitive tasks to improve efficiency.
• Optimise system configurations for improved performance and cost-effectiveness.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 2-3 years of experience as a DevOps Engineer, preferably in the financial or cryptocurrency industry.
• Strong experience with cloud services (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Experience in building and maintaining CI/CD pipelines.
• Familiarity with scripting languages (e.g., Python, Bash).

Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities.
• Familiarity with blockchain and cryptocurrency technologies is a plus.
• Ability to work effectively in a fast-paced and ever-changing environment.

What We Offer:

• Competitive salary and comprehensive benefits package.
• A dynamic, innovative, and collaborative work environment.
• Professional development opportunities in a rapidly growing industry.
• Exposure to advanced technologies and methodologies in the Digital Asset space.

Our Client is seeking a talented Network Engineer to join our team. As a Network Engineer, you will play a crucial role in designing, implementing, and maintaining the network infrastructure for our clients. You will be responsible for ensuring the stability, security, and performance of the network systems, as well as troubleshooting and resolving any network-related issues that arise.

What sets us apart:

• A collaborative and supportive work environment
• Opportunities for professional development and career growth
• Competitive salary and benefits package

Responsibilities:

• Design, implement, and maintain network infrastructure for clients
• Configure and troubleshoot network devices, including routers, switches, and firewalls
• Monitor network performance and proactively identify and resolve any issues
• Collaborate with cross-functional teams to ensure the smooth operation of network systems
• Implement security measures and protocols to protect the network infrastructure
• Document network configurations and changes
• Provide technical support and guidance to clients

• Proven experience as a Network Engineer or a similar role

• Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, and VLANs
• Experience with network equipment, such as Cisco routers and switches
• Next-gen firewall knowledge
• Hands-on experience with network monitoring tools
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and collaborate effectively with a team
• Strong communication and interpersonal skills
• Industry certifications, such as CCNA or CCNP, are preferred

If you are a tech enthusiast who believes in the transformative power of technology and wants to grow in a supportive and dynamic environment, we encourage you to apply. Join our client's team of like-minded professionals and make a meaningful impact while expanding your career horizons.

Not meeting all the requirements? Research shows that women and people of color are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for this or other roles.

Join one of the fastest-growing companies in the tech industry as a DevOps Engineer! Our client, is seeking a talented and experienced DevOps Engineer to join their dynamic team. As a DevOps Engineer, you will play a crucial role in designing, developing, and maintaining their infrastructure and automation processes.

Responsibilities:
- Design, build, and maintain scalable and reliable cloud infrastructure using industry best practices
- Implement and manage CI/CD pipelines for seamless and efficient software delivery
- Monitor system performance and proactively identify and resolve issues
- Collaborate with development teams to ensure smooth deployment and release processes
- Continuously improve and optimize infrastructure and processes to achieve maximum efficiency and reliability

• Proven experience as a DevOps Engineer or similar role

• Strong understanding of cloud computing platforms (AWS, Azure, or GCP)
• Experience with configuration management tools (e.g., Ansible, Chef, or Puppet)
• Proficiency in scripting languages (e.g., Python, Bash, or PowerShell)
• Knowledge of containerization technologies (e.g., Docker, Kubernetes)
• Familiarity with monitoring and logging tools (e.g., ELK Stack, Prometheus)
• Excellent problem-solving and troubleshooting skills

If you are a tech enthusiast who believes in the transformative power of technology and wants to grow in a supportive and dynamic environment, we encourage you to apply. Join our client's team of like-minded professionals and make a meaningful impact while expanding your career horizons.

Not meeting all the requirements? Research shows that women and people of color are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for this or other roles.

Marketplace under Cash App provides different payment products such as Buy Now, Pay Later (BNPL) or monthly payment options to customers. The Fraud Risk team builds scalable systems that power our modelers and decision scientists to develop and deploy strategies to battle fraudsters to ensure the health of the business. In addition, we build end-to-end customer experience for risk assessments.  

As a member of the team, you will design, build and launch fraud risk products and features. We build our services over Cash App's ever-evolving infrastructure, and as a senior engineer on the team, you will embrace these changes and scale our tech stack to promote future evolvability. This is an exciting opportunity to make a direct, tangible impact on our product and work on projects that are critical to the business’s success. You'll be reporting to an Engineering Manager and working on a distributed team with members in the USA, Shanghai and Melbourne.

You Will:

• Be responsible for designing, building and managing the distributed services that manage Cash App Marketplace fraud risk
• Creatively solve challenging technical problems at scale
• Demonstrate high code quality, good test coverage and other engineering best practices 
• Work on impactful, multi-person projects that cross Engineering team boundaries
• Collaborate with product, analysts, and modelers on planning and implementing frictionless user experiences 
• Have autonomy to research and achieve outcomes with support when you need it
• Contribute to the growth of our development capabilities through mentoring and supporting fellow engineers

Cash App’s Financial Platform team is responsible for building systems that power products built by Cash App. We build deep integrations with underlying financial infrastructures and ensure that our products are able to scale.

You will:

• Design, build and support the core systems used to power all transactions on Cash App
• Break existing monoliths into event-driven microservices
• Creatively solve challenging technical problems at scale
• Partner closely with product managers, data scientists, product engineers, and business leads to define our roadmap
• Have autonomy to research and achieve outcomes with support when you need it
• Contributing to the growth of our development capabilities through leading, mentoring, and supporting fellow engineers

Are you a dynamic operator looking to be a part of a well-known global company?

The opportunities are endless, we are offering an excellent salary package, job security as well many other perks of the job.

Rentokil is looking for a motivated organized Service Planner for our Hygiene Division with strong administrative and communication skills to join the team based in Tullamarine - Melbourne on a full-time basis.

The core responsibilities in this role include:

• Organization and scheduling of regular field service activities
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Ensure zones are regularly revised to ensure capacity, location, and sequence are the best fit for the operation in a holistic view to ensure a productive service zone for the technicians
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer inquiries/complaints on service and where required as well as arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relation to such items as the state of service, jobs, customer service history, specific technician productivity, and customer retention
• Maintain reporting spreadsheets within timeframes
• Make all necessary escalations to Local Service Managers and Operations Managers as required for the provision of quality service to our customers

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Solutions focused
• Strong computer skills
• Ability to give clear instructions
• Ability to build relationships and work well with others
• Ambition and desire to succeed
• Analytical thinking skills
• Strong collaboration skills
• Strong time management skills
• Problem-solving mindset
• Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

About Us -

Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia, and the Pacific. The company has some 34,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company.

Employee Testimonials -

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

Local Service Manager

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

Newcastle

Quick Release (QR_) is a subsidiary of Alten Group located in Australia. Alten Group is a worldwide leader in Engineering services (57,000+ employees) with operations in over 30 different countries.

We’re a global actor with a local presence with committed engineers working across the country. Our engineers carry out complex and highly technical projects throughout the product development chain of the most prestigious companies in sectors such as Automotive, Aerospace, Defence, Energy, Manufacturing,

Public Sector and Life Sciences. QR_ is currently expending its activity in Australia and we are looking for a Senior Structural Engineer to join our Melbourne team.

• Complete structural systems design for naval ship systems

• Perform technical investigations, root cause analysis and solution identification

• Undertake Structural Engineering tasks such as first principle structural calculations and Finite Element Analysis

• Create Technical reports/documentation based as per client requirements

• Management of minor to moderate projects, with competing priorities

• Main areas of focus: o Hull structure (primary and secondary members, global and local assessments);

• Equipment foundations (major and minor); o
• Shock, noise and vibration.

Must haves:

Bachelor of Engineering Degree (Desirable: Naval Architecture / Structural / Aeronautical);

• 8+ years of experience in similar roles

• Proven skills and experience in a Structure and/or Naval Architecture function

• Ability to obtain Baseline Security Clearance • Proficiency in Computer Aided Design (CAD) packages

• Proficiency in FEA software packages

Nice to have:

• Experience in the Naval Defence industry

• Baseline Clearance • Proficiency in fundamental and complex structural analyses (static strength, stiffness, natural frequency, noise, vibration, shock, buckling, fatigue etc.)

• Proficiency in analysing bolted and welded connections

• Proficiency in Finite Element Modelling and Analysis, particularly ANSYS

• Proficiency in Whole of Ship assessments, particularly longitudinal strength

• Experience using SpaceClaim and MicroStation CAD packages

• Experience in ANSYS software package

Perks of role:

• Join a team that listens to your input • A light-hearted culture

• Join a fast-paced team with opportunities to build your career

• Develop your talent and progress your career with training, mentoring and support, plus a strong focus on well-being and work-life balance

• 24 days of Annual Leave plus Sick Leave and Long Service Leave

• Yearly away and team bonding trips

What we offer you

Every individual is equally valuable in building tomorrow’s world today at Alten/QR_. We meet future challenges by supporting our clients’ projects and enabling our people to reach their full potential. We do so by offering technological challenges, fulfilling opportunities, inspiring togetherness and the possibility to contribute to a sustainable future. We are convinced that your development is driven by your passion. By being active in several different industries, we can offer a wide range of assignments and an opportunity to influence both the world around you and your own development.

We value diversity

We take pride in our diversity; we respect and value multiple approaches and points of view. We challenge inequality in all its forms, in others, and especially in ourselves. We’re not perfect, but we want to be better and do better. We are fully committed to this in our actions as well as in our words. As an equal opportunities' employer, Quick Release will never discriminate on the basis of gender, race, religion, ethnicity, sexual orientation, age, socio-economic background, marital status, or disability status. Our culture is created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: Be bold. Be the best. We dare to be different, bringing positivity, a new approach and a fresh perspective to every challenge. Our talented people and their shared values are our most valuable assets, and the reason why we built QR into the global business it is today

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Canberra. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as the Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model. As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our team

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations.

About the Role

The Mobility Services team helps companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups.. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative.

As a Mobility Engineer you will manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom’s EMM customer base.

This role is available across all Australian offices (Sydney, Melbourne, Adelaide, Brisbane, Perth and Canberra) and will require Australian Citizenship to obtain a Baseline or NV1 Clearance.

What you’ll do

As Mobility Engineer, you will be responsible for but not limited to:

• Be available to travel to Datacom, customer sites and conferences
• Using tools and processes to deliver services to customers in accordance with SLAs
• Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
• Identification of inefficient procedures or processes and suggesting improvements for implementation
• Produce accurate, concise, and timely reports as required
• Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves
• Creating efficiencies to enhance our ability to support the customers environment.
• Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.
• Creation of design documents (HLD, DDD and LLD)
• Build customer environment using Microsoft Endpoint Manager (Intune)
• Build customer environment using VMware WS1
• Configure Apple Business Manager (VPP and MDM Servers)

• Assume the role of technical leader or design engineer in deployment/refresh projects as required.
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
• Identification and escalation of perceived poor practice or inefficiencies
• Ensure all systems are built to agreed processes and design (EG: Build guides)
• Provide technical leadership for major incidents
• Validate and assist in the maintenance of the client’s risk and issues registers
• Complete time recording processes for work performed as required
• Provide governance to all implementations and changes affecting iOS and Android OS devices
• Provide governance to all implementations and changes affecting the Google Chrome OS device environment
• Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives
• Document Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensing
• Assist with, and drive the identification and implementation of shift left initiatives
• Daily checks and monitoring – as required
• Monthly reports - Provide data and analysis of the data as requested
• Documentation – Provide and maintain documentation of systems and services
• Provide Regular and relevant updates to the records of Support and Problem Management processes
• Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner
• Efficient and effective use of the call management system(s) for assigned customers

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Liaise directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate proactive ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence
• Provide constructive feedback to improve team and corporate capability
• Proactive open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible
• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environment
• Manging workloads to allow warm handover to BAU when required for project engagements
• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approx. 2 years’ experience in a similar Mobility role. You will possess excellent knowledge of iOS, Android, MacOS and Windows 10 operating systems. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS and Enterprise applications. MobileIron, Google admin, VMware WS1 (SEG, UAG, ENS) and/ or Microsoft Intune administration skills would be a huge advantage. You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

About the role
We have an exciting opportunity to join our team at our Melbourne Port Terminal in West Melbourne in a full time Maintenance Electrician position. Reporting to the Asset & Maintenance Manager, the role is responsible for the electrical maintenance of new and existing assets and equipment. The work is varied and there will be the opportunity to provide input and feedback on the maintenance plan.

Responsibilities

• Undertaking planned and preventative electrical maintenance works with some minor capital works
• Inspecting all Electrical systems and equipment to identify hazards and defects to ensure compliance with Australian Standards
• Analysing, diagnosing and repairing faults in critical plant and equipment 
• Working safely in accordance with LDC's safety principles
• Assisting in the development, maintenance and use of safety systems within the maintenance department
• Registering work orders on the Computerised Maintenance Management System (CMMS)
• Working closely with the maintenance team and supervising peers and contractors when needed.
• Working with contractors and other external service providers and reviewing their performance and ensuring that effective relationships are maintained

Your Career

At Palo Alto Networks, we are passionate about protecting our digital way of life, and we need someone like you to play a vital role in our mission. As the cybersecurity partner of choice, we are at the forefront of safeguarding businesses and individuals from evolving cyber threats.

In this exciting role, you'll be instrumental in driving business growth and expanding our reach in your assigned territory. By leading the charge in acquiring new Service Provider/MSP customers and nurturing lasting relationships with key stakeholders, you'll be making a tangible impact on our success.

With a supportive and collaborative work environment, you'll have all the tools and resources to excel in your role and achieve new heights in your career. Join us on our mission to make each day safer than the one before and be part of a company that values your contributions and fosters your professional growth.

Your Impact

• Build business value for our Service Provider and Managed Security Service Provider (MSSP) customers enabling them to secure their networks and IT assets and build services and offers based on our security offerings for enterprise customers
• Demonstrate initiative and drive to build new engagements or re engaging existing engagements in new areas for growth
• Drive and orchestrate complex sales cycles and work with our internal and partners and teams to best serve the customer
• Build an industry ecosystem of partner organiaations to serve large complex use cases with our service provider customers
• Develop and orchestrate C level engagements with leadership in our SP and MSSP customers and establish strategic long-standing relationships
• Create and implement strategic account plans focused on attaining organisational-wide deployments 
• Orchestrate service creation activities with focus service providers to find new markets for managed services and go to market offers based on Palo Alto Networks’ capabilites
• Understanding of the strategic competitive landscape and customer needs so you can effectively position Palo Alto Networks 
• Engage a programmatic approach to demand to generate, develop, and expand your territory
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

• Opportunity to attend a recruitment evening on 30th January to meet the team
• Learn about us and our organization
• Get to know more about the job and what it entails

Initial is a global leader in services that help businesses manage hygiene risk, making working environments healthier and better places to be for both staff and visitors.

We are currently on the search for enthusiastic and energetic staff to join us on our journey on both a full-time basis and build a career in the Hygiene industry. We have various opportunities available throughout Melbourne. We are looking to train if you are willing to learn!

Some of the duties and responsibilities in this role include servicing our client premises by maintaining washrooms and our products within.

All training will be paid for by us and we will pay you a wage as you go through your training.

Requirements

• Full Australian driver's licence
• The ability to work independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Cleaning or related industry experience

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

To qualify for the position you must have a current Australian driver's license and be eligible to work full-time in Australia.

Benefits

The successful applicants will be provided with:

• Fully serviced vehicle and mobile phone
• Full protective gear and uniform
• On-the-job training
• Mentorship and career opportunities
• A supportive, balanced environment to juggle your work and family life
• Independent work

APPLY NOW!

COME AND MEET US IN PORT MELBOURNE!

Date: 30th January
Time: 5:00 to 6:00 pm
Address: 9 Westside Ave, Port Melbourne VIC 3207

Please bring a copy of your Australian Driver's Licence and Resume.

We will give you all the information you need so that you can get to know us as a company and meet the amazing team in Melbourne!

Make sure you submit an application so that you can attend the recruitment session!

If you are looking for a career change or you just want to be a specialist in your field, you must apply now! DON’T MISS OUT!

What you’ll do

• Using your expertise in modern agile practices, you’ll contribute to planning, building and supporting great software solutions that deliver quality at scale, automating where possible.   
• Be involved in all aspects of software engineering practices including breaking down work, code review, testing, source control, build processes 
• Collaborate and build great connections with your own team, the wider RedBook Group, and the larger Carsales family 
• Create and enhance team culture, by sharing your knowledge and ideas, giving and receiving constructive feedback 

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

The Nuts and Bolts

We are a New Zealand company who employ over 6500 people across our offices in NZ, Australia and Asia and we generate an annual revenue of over $1.48 billion, making us one of Australasia’s largest professional IT service companies. We have renowned expertise in operating data centres and in providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant and notable clients so to meet their needs, and in turn our employees’, we place great value in the hiring, developing and promotion of the very best available talent. Everyone’s unique contribution is recognised and lauded whilst training and development is specifically tailored to suit ​each individual’s needs!

​

Why You Want to Join Us – Our Team and Culture,Benefits, Career Growth and Flexibility

We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally, and in the regions we continue to grow and actively support local workforces and their families and are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

• SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.

• BENEFITS – We have amazing benefits such as our Employee Assistance program 'DataCare', discounts at Bupa, SpecSavers, Samsung, Flight Centre, Snap Fitness and Working from Home purchases, we provide a new work phone with work phone plan included or you can port your current number if you like along with other great financial and Superannuation packages and access to online training portals to help you gain any industry certificates that you might want and we even cover the examination costs if you pass!

• DEVELOPMENT – Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps plot a specific route to the next stages of your career.

• OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 6500 strong workforce, there are many long-term opportunities to progress within. ‘Kick start your career’ is an often-used phrase but for a career in I.T., with regards to Datacom it really does apply!
• FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.
  

About the Role, and Why it is a GREAT Step for You!

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

What You Will Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

About You

• Around (near or over) 2 Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

What are you waiting for! If you are ready to make a difference in Australasia's largest homegrown technology company then apply within today!

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

Our Team

Working as a bridge between Automation technologies and customer support teams, Automation Engineers work to take customer requirements and business information to design or re-design, develop, test and implement complex Automation solutions. The CX Platform Automation team are committed to Agile delivery with a focus on Automation toolsets and DevOps approach. This role is a great opportunity for a Service Desk Analyst looking for a new challenge or a Wintel engineer looking to expand their knowledge and skillset to join the team.

About the Role

As an Automation Engineer, you will be providing technical support and expertise, testing new solutions, responding to feedback, and actively participating in future technology road mapping as well as maintain & support current solutions.

What You’ll Do

• Provide Technical support and consultancy, as required
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
• Assist in the design and development of new products and tools necessary to make customer accounts comfortable and successful at selling products
• Participate in the development of SRE Function and capability
• Maintain & Improve existing implementations
• Provide technical/product knowledge for sales people, business, and support teams on customer accounts
• Foster a positive, inclusive and safe working environment with a ‘Can do’ attitude

What You Will Bring

We’re looking for an enthusiastic fast learner to join the team and hit the road running. Ideally, you'll have strong Microsoft Active Directory knowledge and basic scripting fundamentals, and Activate knowledge would be a bonus, but we can teach the rest! What will we give you? A placement within our Automation Team, with exposure to several different automation and enablement toolsets. This is a great way to get some valuable experience and put you in a great position to take the next step in your career.

This role can be based out of any Datacom office in Australia. Australian Citizenship is essential for Federal Government security clearance requirements. Preferably, you'll be a holder of either a current or lapsed Baseline clearance or higher.

Culture and Benefits

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Date Posted:

Country:

Location:

We are looking for a Repairs Service Technician based in Regional Victoria – Bendigo. This is a permanent role and reports to the Regional Victoria Area Manager.

You will work closely with other Service Technicians, Mechanical Fitters, Installers, Adjusters, Trade Assistants, Field Engineers, and Service Coordinators.

Why join OTIS?

• Robust compensation and benefits packages

• Access to funded study schemes such as our industry-leading Employee Scholarship Program and Educational Assistance Scheme

• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

Key Responsibilities for You

• Performs service, repairs, and maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.

• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers.

• Provide electrical and mechanical training to apprentices and sub-contractors.

• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators.

• Perform upgrades and repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and accordance with the relevant Award and /or Enterprise Bargaining Agreement.

• Liaise with customers and submit leads using Otis-provided applications.

• Standby and after-call-back coverage (if applicable)

Key working relationships - Internally and Externally

• Works closely with the Field Engineers, Service Mechanics, Branch and Operations Managers.

• Liaises with functional management at other Otis entities and headquarters.

• Represent the Company with major customers, suppliers, and the public.

• Work closely with the Sales Team, including Sales Account Representatives, Sales Managers, and Sales Coordinators (where relevant).

• External stakeholders include customers, building owners, managers, independent and government agencies, unions, consultants, and suppliers.

What You Will Need to Be Successful

• Have Electrical qualifications as relevant to the role.

• Minimum two (2) to five (5) years’ experience within the Lift Industry.

• Extensive electrical and mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.

• Has the ability to perform knowledge transfer on information and skills through training.

• Demonstrated fault-finding and problem-solving skills.

• Strong English language skills, both verbal and written

• Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).

• Highly organized, structured, and able to handle multiple tasks and competing priorities.

• Attention to detail and results-driven.

Do you know someone at OTIS? 

If yes, let's get them to submit your interest as a Referral. Tell them about this role! If you are an overseas candidate with lift experience and are interested in this opportunity, please get in touch. 

Key Benefits 

• Robust compensation and benefits packages 

• Be part of the Forbes 2023 World's Best Employers. 

• Meaningful career opportunities for people to grow through excellent Learning programs. 

About OTIS

Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

Our Gen2® elevator system, energy-saving ReGen™ drive technology, and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

Apply today to join us and build what’s next!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 12th February 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!