Come join us at Perth's most digitally advanced Hospital, where you can bring your passion for helping people to make a direct and positive impact to your community. The Serco ICT Digital Team at Fiona Stanley Hospital We are a dedicated team of over 100 IT professionals delivering comprehensive managed ICT & Digital services to the Fiona Stanley Hospital. We work with clinical and non-clinical stakeholders to plan, design, build, maintain, and support the digital solutions at Western Australia's largest and most digitally enabled public healthcare facility. In short, we take care of the technology so that health workers can focus on taking care of patients. At Serco, we put people first, value a healthy work-life balance, and we do work that has purpose and meaning. We have a strong culture of reward and recognition and are committed to providing learning and career growth opportunities for our people. We seek and celebrate diversity and encourage applications from all backgrounds and cultures. About the Role As a Desktop Support Engineer you will be part of the End User Computing team, which works to provide 1st and primarily 2nd Level Support for all End User Computing equipment, dealing with Incidents and Work Orders, Change Requests, and Problem Investigation tickets. Undertaking maintenance and administrative activities whilst providing a high-quality service for the benefit of the hospital. Reporting to the EUC Team Lead, you will be responsible for ensuring the service meets the defined service levels and customer needs, build strong relationships with various stakeholders, and undertake activities in accordance with the ITIL Service management framework. Join our team and get involved with: A wide range of cutting-edge technology. Creating Impactful Outcomes Deployment and ongoing support of EMM devices This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. About You You are highly self-motivated and work well in teams. You are comfortable working in a complex environment, respond well to change, and can calmly navigate uncertainty. You put the customer first and prioritise delivery. You are respectful in your interactions, even in stressful situations, and you continually learn and share. You always act with integrity and take the time to reflect to improve for next time. To be successful in this role, you will have: Diploma in ICTTwo years of experience in Desktop Support ITIL v4 Foundation Certification The highest levels of personal integrity and ethical behaviourPrevious experience in a technical customer service roleStrong Communication skills (verbal and written)Demonstrated experience working within a customer orientated environment.Experience within a Healthcare environment is preferred.Experience working…
Click here to view more detail / apply for Desktop Engineer (IT)
Click here to view more detail / apply for Desktop Engineer (IT)
