About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

The team

APAC Technology - greenID

GBG is a world-leading, fast-growing international company providing identification services to financial institutions, telecommunications providers and other businesses where customer identification is essential.  This excellent opportunity will have you working on one of GBG’s on-line software as a service identity products, that is used by many of the world's biggest and most progressive businesses

The role

We are looking for an experienced and capable Platform Engineer to join our team. This position is a permanent full-time role based in either Canberra or Sydney.  It offers a rare opportunity to work in a fast growing, best of breed company that retains the atmosphere and culture of a start-up. If you're passionate about doing great work in a fantastic, flexible environment then this could be for you.

What you will do

• Maintain and improve our SAAS infrastructure (multiple cloud-based data centres
• Ensure excellent security, resilience and uptime
• Support and maintain the various environments
• Continually improve by way of process automation
• Work with partners and customers to solve specific high-level issues
• Collaborate with our software architecture teams to support change in our services
• Have excellent verbal and written communication skills

• Application based system administration experience (including Linux experience).
• Experience in management of cloud-based systems, with a strong leaning towards AWS experience.
• Experience with Kubernetes and Docker
• Experience with IaC tools e.g. Terraform/Ansible
• Excellent troubleshooting skills
• Good knowledge/experience of network administration
• Good understanding of scalable SAAS/Cloud systems
• Previous experience with cloud-based monitoring tools e.g. Splunk
• A bias towards scripting and automation.

Behaviours we'd like to see

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch.

Make life@GBG work for you.

Title:

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity:

As the Systems Engineer, you will be responsible for executing day-to-day engineering and logistics activities in accordance with our clients’ engineering management system. The project you are supporting delivers integrated cross-class sustainment services, expert advice, and quality asset management.

Responsibilities:

• Undertake requirements engineering activities.
• Undertake design activities as part of the preliminary design and detailed design stages.
• Draft or provide input towards the development of statements of work for acquisition.
• Conduct Verification and Validation (V&V) activities as part of engineering change management activities.
• Implement the system safety program and perform safety engineering activities.
• Develop or provide input towards the development of service requirements as part of maintenance definition.
• Identify items of supply required for codification and liaise with the logistics office to complete codification and cataloguing.
• Logistics support analysis.
• Undertake sparing analysis.
• Perform technical investigations.
• Provide engineering support such as SQEP review, engineering advice, and engineering support for trials.

Qualifications, Skills and Experience

Essential:

• Bachelor’s Degree in Engineering.
• Minimum 2 years’ experience in Defence industry or similar position.
• Eligible for International Traffic in Arms Regulations (ITAR) clearance on relevant ship systems.
• AGSVA Baseline Security Clearance.

Desirable:

• Experience in Defence Industry.
• Experience in Marine Systems and structure.

What we will offer you:

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now! Contact Temara Bassett for a confidential discussion on 07 3721 6261 or email Temara.Bassett@kbr.com.

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-TB1

Nine is looking for multiple Customer Service Representatives that are available for full-time employment to join Australian Metro Publishing's Customer Service Centre team. 

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.

Day to day you will:

• Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets
• Manage interactions over the phone, email, live chat and web forms

Please note the start date for this position will be Tuesday 12th March.

Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about Byron.

A little bit about us: Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step.

To set you up to succeed: Two weeks of structed training will be provided to you covering the tasks required on both the morning and afternoon shifts. You will also be assigned a buddy who will support you as you learn the system and resort features.

The role: Working on our busy reception desk, you will be responsible for ensuring we do not merely deliver service but do more than is expected to create meaningful and authentic moments of hospitality. Checking guests in and out daily, making reservations over the phone, running daily reports to identify any special requests, anticipating guests service needs, and complying with policies and procedures. You will listen to, and resolve guest's complaints or concerns, but there will always be a manager there to support you when required.

The hours: Full time role available working up to 38 hours a week, across a 7-day rotating roster.

The shifts: 7am - 3pm and 3pm - 11pm, on a rotating roster.

Rates: Mon-Fri $24.87, Sat $31.09, Sun $37.31

We are looking for people who can be flexible to work these shifts.

7

• Provide exceptional customer service by responding to requests promptly, efficiently and courteously
• Experience working in a 4-5 star resort/hotel front office environment
• Demonstrated proficiency in Microsoft Office, Fidelio or Opera System
• Ability to communicate with a diverse range of people
• Full availability to work weekends and public holidays
• Remain calm and effective in emergency and high pressure situations
• Current drivers licence essential
• First Aid Certificate desirable

• Restaurant, Accommodation and Spa treatment staff discounts
• Employee Assistance Program
• Full Day Orientation and dedicated departmental training
• Annual and fortnightly staff awards
• Refer a friend incentive
• Stability and long term employment opportunities for the right candidate
• Work in a beautiful beach side award winning resort
• Uniform provided and parking available on site

Rentokil has multiple positions for the role of Service Coordinator / Planner with strong administrative and communication skills to join the team in Sydney on a full-time basis.

At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.  

The core responsibilities in this role include:

• Organisation and scheduling of regular field service activities in Team
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
• Maintain reporting spreadsheets within timeframes

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Strong computer skills
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills
• Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch!

Employees Testimonial -

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

This is an onsite role working between two offices based in Parks and Dubbo with some travel between sites. Please note that this role is expected to commence on 5 March 2024

To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Date Posted:

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Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Are you a dynamic and organized individual with a passion for sustainable waste management? Waste Initiatives, a leader in the waste solutions industry, is seeking a motivated Service Manager to join our team and spearhead our service, maintenance, and breakdown operations across Australia and New Zealand.

About Us:

Waste Initiatives is a renowned provider of innovative waste management solutions, committed to driving environmental sustainability and efficiency. With a diverse range of clients and a comprehensive equipment portfolio, we are dedicated to minimizing waste and maximizing resource recovery.

Role Overview:

As the Service Manager at Waste Initiatives, you will play a pivotal role in ensuring the seamless operation and maintenance of over 1,600 pieces of client equipment. You will lead a team of 4 skilled service technicians and 2 dedicated office staff members, driving excellence in service delivery and customer satisfaction.

Responsibilities:

• Coordinate and manage all service, maintenance, and breakdown activities for waste management equipment across Australia and New Zealand.
• Collaborate with the service technicians to schedule and prioritize maintenance tasks, ensuring timely response to client needs.
• Lead and mentor the service team, fostering skill development and a strong commitment to quality workmanship.
• Oversee the dispatch and allocation of service techs, optimizing resource allocation and minimizing downtime.
• Build and maintain strong relationships with clients, addressing their concerns and ensuring their equipment operates at peak efficiency.
• Collaborate with the office staff to manage administrative tasks, including work orders, documentation, and communication with clients.
• Develop and implement strategies to enhance service processes, improve efficiency, and streamline operations.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.

• Proven experience in managing service and maintenance operations, preferably in the waste management or related industry.
• Strong leadership and team management skills, with the ability to motivate and guide a team of technicians and office staff.
• Exceptional organizational abilities and attention to detail to ensure efficient scheduling and execution of service tasks.
• Excellent communication and interpersonal skills to interact effectively with clients, team members, and senior management.
• Technical aptitude and an understanding of waste management equipment is advantageous.
• Problem-solving mindset and the ability to make sound decisions under pressure.
• Valid driver's license and willingness to travel as required within Australia and New Zealand.

Why Join Us:

• Be part of a forward-thinking company dedicated to sustainable waste solutions.
• Lead a team of skilled professionals in a collaborative and supportive environment.
• Competitive salary package with performance-based incentives.
• Opportunities for professional growth and development within a growing organization.

If you are ready to take on a leadership role in the waste management industry and contribute to a greener future, Waste Initiatives welcomes your application. Join us in making a positive impact today.

A unique entry-level opportunity to join a worldwide leading system integrator in tolling, ITS & tunnel management systems design, development and deployment.

The Junior Testing Engineers will be part of the team working on the execution of testing activities for our M6 Stage 1 Project. They'll provide support the to Testing Lead within the internal testing and acceptance testing phases with the client.

This role will be working on:

• Documentation preparation and submission thereof to the client including test cases preparation
• Execution of the nominated test cases
• Uploading defects on the Defect Management System
• Working with technical and non-technical personnel in order to get the expected result
• Assisting with the development/design team with a focus on the resolution of defects
• Supervise the completion of defects resolution and generate weekly reports for Testing Lead and PMCS Manager

This is an excellent opportunity if you are a recent graduate in engineering with entry-level PLC/SCADA experience and are looking to start your career in the ITS industry.

The preferred candidates will be recent graduates in a relevant field of engineering (Bachelor’s degree in Computer Systems, Information Technology engineering electronic or electrical/mechanical engineering, or similar)

Basic knowledge of PLC/SCADA systems architecture will be highly valuable.

Working knowledge of Jira and Hexagon planning and tracking tools is desirable.

This position is full-time and will also require availability to work night and weekend shifts on a shared roster during the commissioning phase which will be remunerated on top of the base salary.

Please also note that this position will require the successful candidate to be fully vaccinated or have a valid medical exemption to be able to attend the project office/site.

• Be part of large scale infrastructure projects.
• Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.
• Access to employee benefits (EAP, travel and equipment discounts, etc.)

SICE ANZ is an Equal Opportunity Employer and we invite you to be part of an organisation that promotes a diverse, inclusive and collaborative working environment.

Due to the high volume of applications received, only successful candidates will be contacted. We apologise for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

Title:

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity

Our Maritime Account seeks an energetic and motivated Graduate Engineer to join their team. As the Graduate Engineer, you will be responsible for driving your own development and experience in an Engineering Rotation Program as directed by your line manager.

During your engineering rotation, you will have the opportunity to support various line managers in the delivery of engineering assurance functions. You will develop skills in Asset Management including System Safety, Certification Basis, Engineering, Logistics Support and Configuration Management.

You will be exposed to various engineering and technical issues related to HMA Ship’s, landing craft and shore support facilities. You will report to the Engineering Assurance Manager and your direct line Manager is the Platform Systems Lead.

Responsibilities

• Every 6 months rotate to various engineering functions including but not limited to Systems Safety, Certification and Platform Engineering while reporting to the functional manager to establish experience and develop skills in Maritime Seaworthiness and Assurance.
• Under direction, perform activities related to engineering function and contribute to engineering assurance outcomes and deliverables.
• Under direction, conduct investigations and relating to platform system assets, including the verification and validation of technical data.
• Under direction, work within a multidisciplinary team to develop design requirements and solutions in the context of engineering change management and configuration management.
• Participate in design reviews, verification and validation activities.

Qualifications, Skills and Experience

Essential:

• Bachelor’s Degree in Engineering in Mechanical, Electrical, Aeronautical Engineering or related discipline or Naval Architecture.
• Eligible for International Traffic in Arms Regulations (ITAR) clearance on relevant ship systems.

Desirable:

• Experience in Defence Industry.
• Previous Engineering experience.
• AGSVA Baseline Security Clearance.

What we will offer you:

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now! Contact Temara Bassett for a confidential discussion on 07 3721 6261 or email Temara.Bassett@kbr.com.

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-TB1

About Us

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

The Missing Link is looking for an experienced and talented Security Engineer to join The Missing Link Security Engineering Team. The Security Engineer will have vast knowledge within the IT Security industry which includes at least five years hands-on experience as well as knowledge of a range of security products, technologies, and solution offerings.

Ideally you will have in depth CyberArk experience, have a strong security background and passionate to join our security practice taking part and leading security engineering projects.

This is an excellent opportunity to job a fast growing company within the cyber security space and to receive ongoing training, coaching and support to help you develop your career.

Responsibilities

The following (but not limited to) Security Engineer duties are expected to be carried out by the successful candidate:

• Develop and document Detailed Level Design for various security products, pre-dominantly around PAM projects
• Run design workshops
• Implement security products for our clients
• Regularly perform security checks and troubleshooting
• Identify problems in a timely manner
• Implement new processes with the goal to optimize company's security system
• Stay up to date with latest security technology and trends
• Perform regular audits and provide reports
• On-going certification training and renewal as required by the business

The ideal candidate will have extensive CyberArk as well as security networking experience:

• 5+ years experience working with CyberArk PAS (On-prem or Privileged Cloud)
• 5+ years experience with CyberArk Application Access Manager
• Knowledge of PAM administration (Defining Access Control, Policies/Platforms, User provisioning and entitlements, Managing Applications Credentials, and User Access Policy Management, Application Access Manager components).
• CyberArk CDE
• CyberArk CPC
• Problem-solving, critical thinking and time management abilities
• Outstanding written and communication skills including experience with an executive audience
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll do

At the moment, as a Service Configuration Manager, you will be focused on:

•     Ensure that Configuration Management Plans, processes, and procedures are followed incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous Service Configuration Management services for organisations

•     Govern and validate all the updates to the Configuration Items (CI) within the CMDB for our customers. This includes checking for changes requiring updates, updating and creating CIs  within the CMDB and actioning Service Requests to update CIs in the CMDB

•     Provide accurate reporting for our customers

•     Manage and highlight exceptions within the CMDB

•     Provide quality customer service through adherence to Datacom’s Service Configuration Management service delivery methodology and processes

•     Bring experience in ITSM technologies and their capabilities

•       Interpret the data outputs from the Data Inventory technologies and provide accurate analysis and reporting, liaise with service management and customer teams to define, execute Service Configuration Management standards, processes, procedures, plans and controls to ensure appropriate asset and configuration information is recorded and maintained

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation  team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as  Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model.  As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About the role:

This is an excellent opportunity for a Desktop Support Engineer looking to:

• Add value leveraging their skills supporting & managing a Windows environment
• Expand their skills across MacOS, Linux, Databases, Networks and Tools
• Be part of a growing close-knit team

At FinClear the Desktop Support Engineer key purpose is to collaborate with the greater infrastructure team to ensure our people are supported and able to leverage the relevant Hardware, Software Applications/ Systems and related Infrastructure to maximise their potential.

This role will see you work within a team of 14 that is part of a larger cross functional technology team of 60 and growing. Support across BAU and projects are two key areas of this position where you will initially add value supporting our people.

Your efforts will also help free up seniors to stand up other exciting projects that not only will fuel us for future success but also offer you exposure in other areas of infrastructure. This opportunity is ideal for someone skilled that enjoys supporting a Windows environment but wants to broaden their exposure to other parts of the world of infrastructure.

Key responsibilities include but are not limited to:

• Being the focal point offering support and providing an amazing experience to our people
• Provide onsite and remote support
• Understanding issues and troubleshooting
• Oversee the IT-related on & off-boarding of staff along with the preparation & maintenance of required hardware and application configuration
• Create & manage user/device accounts
• Provide technical support & rectification of technical issues
• Assist with the support and management of landline, internet & mobile telecommunications   
• Ensure the performance of local area network (LAN) applications, Wi-Fi network & IT infrastructure are optimised across all sites
• Ensure secure IT systems and infrastructure across all platforms and assets
• Maintain accurate ICT documentation & inventory database
• Provide support for meeting rooms with AV equipment
• Work closely with all teams to enhance processes & implement new technologies
• Provide advice and assistance relating to the Standard Operating Environment for end user computing devices systems
• Install equipment & test software applications as required
• Support the roll-out of new applications and solutions

The Tech Stack:

• Windows, MacOS, Linux
• Microsoft Office Application Suite – Word, Excel, PowerPoint, Teams
• Microsoft Office 365 - SharePoint, OneDrive
• Basic Network Configuration, Analysis and Management
• PowerShell/Batch Scripts
• Ivanti ITSM
• Crowd Strike
• Atlassian Jira & Confluence
• Exposure to Oracle, Postgres, MS SQL Database
• Audio/Video Conferencing Configuration, Analysis and Management
• Multi-Function Device Configuration, Analysis and Management
• AWS

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

The Cybersecurity Engineer, will be a member of our Group Technology Cybersecurity team located in any Datacom office.

We are looking for someone who is passionate about the Cybersecurity sector and is looking to build a career in this space. You will have a solid understanding of networks, firewalls, proxies, SIEM, Endpoint controls, DLP concepts and technologies.

You will have at least 3-5 years’ experience in a Cybersecurity related role and ideally have exposure to security technologies such as Crowdstrike, Azure, Sentinel, Check Point, Palo Alto, Fortinet etc.

It is vital you have a solid understanding of ITIL and experience troubleshooting and resolving application and network problems. Exposure to Security Orchestration and Automation, Threat Intelligence or Threat Hunting are highly regarded.

This role can be based out of any Datacom office in Australia. Australian Citizenship is essential for Federal Government security clearance requirements.

What you’ll do

The core objectives and responsibilities of a Platforms and Operations Cybersecurity Engineer includes the responsibility for maintaining a system or specific components of a system.

This includes:

• Configuring and updating hardware and software
• Establishing and managing user accounts
• Overseeing or conducting backup and recovery tasks
• Implementing operational and technical security controls
• Adhering to organisational security policies and procedures.
• Monitor and analyze various open-source and proprietary threat intelligence feeds to identify emerging cyber threats and vulnerabilities.
• Conduct extensive research and analysis of threat actors, their TTPs (Tactics, Techniques, and Procedures), and motives.
• Lead and coordinate incident response efforts, working closely with cross-functional teams to contain and mitigate the impact of security breaches.

What you’ll bring

• Ability and willingness to self-managing and be proactive
• Advanced understanding of tools, techniques and procedures that modern attackers use to compromise organizations
• A customer centric approach ensuring consistency in delivery of service
• Knowledge of networks, firewalls, proxies' concepts and technologies
• Knowledge of operating system command-line tools.
• Knowledge of system/server diagnostic tools and fault identification techniques.
• Knowledge of systems engineering theories, concepts, and methods.
• Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control).
• Knowledge of systems administration concepts.
• Skills in Sentinel are highly desirable and preference for these
• Knowledge of measures or indicators of system performance and availability.
• Familiarity with common threat intelligence frameworks and standards (e.g., MITRE ATT&CK, STIX/TAXII).
• Familiarity and exposure to working on Intelligence platform will be highly regarded

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Do you have a positive attitude and the ability to work as part of a dynamic Grounds and Maintenance team?  NRMA South West Rocks Holliday Resort is seeking a casual Grounds and Maintenance Attendant, for approximately 23 hours per week.

What you will do:

• Ensure premium presentation and maintenance of our grounds.
• Incidental customer service assistance with minor maintenance repairs across our caravan and camping sites, cabins, amenities and other facilities.
• Servicing water park and pools - cleaning, dosing, water balance, repairs and maintenance.
• Assist with gardening projects, basic mechanical repairs and painting.

What you will bring:

• Experience in grounds and basic maintenance work. Trade qualification would be a bonus but not necessary - we are looking for a genuine all-rounder.
• Previous experience with ride on & push mowers, pruning, hedging, landscaping and weed control would be ideal
• Knowledge and understanding of basic hygiene requirements and safe working procedures.
• Have an ability to work unsupervised with a "hands on" work history.
• Be hardworking, energetic, enthusiastic and possess a high level of physical fitness.

This is a physically demanding role that requires an energetic and enthusiastic person.

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Newcastle area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

• Your chance to join a market-leading, global organisation
• Work within a dynamic, supportive, and collaborative team environment
• Opportunities for growth and development

*** Do you have a spark - do you have passion - do you have great positive energy? ***

Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our fast-paced Sydney-based team. We are looking for someone with excellent communication skills, the ability to prioritise, and to stick to deadlines but most of all, someone who is passionate about providing the best level of service to our customers and enjoys leading a great team for a great company to meet objectives.

The key objectives of this role are to maintain and increase Rentokil's Initial sales and customer services, handle customer complaints and inquiries, and provide outstanding customer service. The role also sees someone providing leadership, training, and development to the customer services team and implementing continuous improvement initiatives. We are looking for someone who will lead by example.

Rentokil Pest has been offering Pest solutions to businesses for over 50 years. We operate in all states of Australia employing passionate people to manage, maintain, and service our extensive customer network.

What's in it for you:

• A market-related salary plus great benefits
• The chance to work for a multi-national business offering excellent growth and development opportunities
• An experienced, supportive, and collaborative team environment

The main duties for this role include:

• On-going training, development, and coaching of the team to support high performance and ensure team members have a thorough understanding of their roles and responsibilities
• Monitor individual and team performance to build customer service capability and high-performance customer service outcomes
• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Develop and support a positive team culture of continuous improvement
• Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
• Managing customer escalations and liaising with internal departments to resolve complaints
• Report on a daily basis activity and results
• Providing administrative and account support including month-end processes

The ideal candidate will possess:

• Previous experience with customer service in a leadership role
• Essential Experience in working and/or running a call center
• The ability to build long-term internal and external relationships
• Exceptional written & verbal communication skills
• Attention to detail and problem solving
• Intermediate Microsoft Office skills
• Time Management and Organisational Skills

The successful candidate must be able to pass a Pre-employment medical, drug, and alcohol screen as well as reference checks.

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you! APPLY NOW!

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Dubbo area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are seeking a Senior Systems Engineer to join us as a member of the Technical Services team, you’ll interact directly with clients and other members of the Datacom teams to support technology-based solutions. You’ll be responsible for the support of server infrastructure, within contracted time frames and services level agreements. This support will involve remote assistance over the phone and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support.

Our offices are based in (Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Senior Systems Engineer this is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Operations business who support each other working collaboratively across locations. You’ll be providing technical maintenance, support services within agreed service levels along with maintaining technical documentation. You will also be using tools and processes to deliver services to customers to ensure their service level agreements are met, proactively managing their infrastructure and driving service process improvement.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

This role requires AU Citizenship and to be able to gain a Baseline/NV1 Clearance.

What you’ll bring

To be successful in this role you’ll bring at least 5 years' experience as a System Administrator with Windows Server technologies.

Your technical experience should include:

• MS server operating functions, Active Directory, Group Policy, DNS, ADFS, DHCP, DFS,
• Failover Clustering
• Hands on experience in the operation of Infrastructure outcomes such as VMware vSphere, VMware Site Recovery Manager (SRM), Cisco Unified Computing (UCS), and backup recovery technologies (Backup Exec, Netbackup and CommVault)
  

Your customer focus and communication skills will be a strength along with an ability to develop and maintain productive internal and external relationships, partnerships and networks. We are keen to hear of your problem-solving experience and your understanding of public cloud platforms.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

In your role as Senior Software Engineer you'll play a key role in building an exciting greenfield project to deliver our digital audio strategy while also helping maintain and evolve our existing set of applications. 

You’ll be crafting world-class high performance mobile and web applications & interfaces while actively working to build your skills in React Native.

This role suits someone who is interested in working across both web and mobile, with a primary focus on mobile development using React Native. You should be willing to deep dive into other areas including Swift and Kotlin (within the context of a React Native app).

The Nine Publishing Technology team build and maintain some of the most highly respected and visited websites and mobile apps in Australia, including The Sydney Morning Herald, The Age and The Australian Financial Review, as well as their content management systems, services and middleware.

You'll be working as apart of the Nine Web team, who are responsible for Nine.com.au, Wide World of Sports (WWOS), 9Honey, and many more.

You'll contribute to upcoming re-platforming work, aiming at improving the digital experiences we deliver to our audience. This is apart of an overall shift in technology aimed at improving customer experience - we are looking to standardise the approach across different sites.

Day to day responsibilities: 

• Crafting world-class high performance high availability web applications & interfaces
• Writing high quality TypeScript / ReactJS / Node.js / Styled Components, and mentor the broader technical team around best practice,
• Working in small autonomous Agile squads, taking ownership of asects of the product or key deliverables as apart of a sprint.
• Building the next generation news experience for a huge audience

Australia's leading broadcast video on demand platform 9Now offers a destination for consumers around Australia to catch up on their favourite programs anywhere, anytime, on the device of their choosing.

The 9Now Web team is a primarily front-end agile software and streaming development team building the "Future of Television". Our core responsibility is building, testing, securing and maintaining 9now.com.au. We're at the forefront of 9Now’s strategy, creating a responsive, performant, accessible user experience for viewing 9Now content in mobile, tablet and desktop browsers.

You’ll be working alongside both Senior and Associate Engineers within the team, and closely with Product and Quality in the broader Streaming team.

We’re looking for people who are based in Sydney, and would be able to come into the office.

Responsibilities:

• Collaborate with other engineers and cross-functional teams to plan, design, develop and test solutions.

• Work across our web-based tech stack (Typescript and JavaScript), particularly utilising React (including Next.js, Styled Components, Jotai state management, Jest, Testing Library React and Playwright), hosted in Docker on AWS infrastructure.

• Develop our streaming video stack and its accompanying analytics and observability.

• Grow and develop alongside Accucom, developing Industry relevant skills and technologies
• Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage
• Norwest location
• Previous MSP experience essential
  
  

Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking a Professional Service Desk Analyst to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud application and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.

Role Description:

The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients, and will be responsible for providing first contact with clients, supporting a a wide range of areas including infrastructure, cloud services, security, and networking where able, escalating where able. This role will offer a multitude of opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required.

Responsibilities:

• Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking.
• Engaging with clients in a professional manner in a clear and concise way.
• Following communication procedures and ensuring transparency throughout support / project process.
• Work with level 2+ engineers to resolve client issues in a timely and effective manner.
• Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Install, configure, and maintain infrastructure and cloud services for clients.
• Provide remote support and onsite support as required.
• Ensure that all work is performed in accordance with company policies, procedures, and quality standards.

The Successful candidate must display several of the following skills and technology proficiencies:

• 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider
• A current working with Children check
• Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365
• Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
• Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
• understanding of cloud technologies, including IaaS, and SaaS.
• Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

Why Work @ Accucom?

Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.

And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.

Only candidates with current working visas or permanent residents of Australia will be considered

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose

The primary purpose of the position is to be part of a dynamic team that is responsible to implement, automate, support and maintain all environments that are expected to operate on a 24x7 basis.

Performing and coordinating the implementation, ongoing engineering and maintenance/upgrading of a multi-platform environment with strong focus on Linux (Red Hat), VMware ESXi, Databases (Oracle SQL), SAN Storage (NFS) and various network services in a hybrid cloud environment.

The role reports directly to the Head of Reliability and Infrastructure and/or delegates. They will work and collaborate closely with the engineers within the team and other business units within the division. The role also includes responsibilities to assist with conducting technical reviews for new and ongoing tactical and strategic initiatives.

Key Responsibilities

• Ensure SLA, SLE and SLO are met in a 24x7 environment. Required participation to an on-call roster
• Manage, maintain Red Hat Linux and Red Hat Ansible and Satellite Servers
• Operating System hardening based on recommendation by the Centre for Internet Security (CIS)
• Develop scripts, Ansible playbook ( Bash or Python ) and API calls for automating system administration and other repeatable tasks
• Manage and maintain network services such as Mail, DNS, NTP, Firewalld and F5 Load Balancer
• Generate system health related reports, manage and maintain monitoring, alerting and reporting systems such as Splunk, Dynatrace and Wazuh
• Deploy, configure, troubleshoot and staying up to date with licensing, subscriptions, versions and features and making sure all are compliant
• Implement security best practice, perform regular audits, patches and updates
• Monitor performance and identify bottleneck and optimise system resources such as disk utilisations
• Diagnose and resolve issues not limited to hardware, network to application level
• Ensure robust data integrity protection and availability with filesystem snapshot (such as LVM and VM snapshot) log shipping, replication and backup and recovery strategies
• Understand the principle of secure authentication, access control and multi factor authorisation as well as encryption technologies used in protocols such TLS and HTTPS and certificates.
• Complete all role requirements relating to development, implementation and maintenance of IT systems in accordance with the AP+’s information security policies and procedures as directed by the Head of Reliability and Infrastructure and/or delegates.

Stakeholder Engagement

• Really knows how to get the best out of external partners & stakeholders, delivering value for money & monitoring their value-add.
• Manage third-party relationships including agency relationships (creative, media, research, PR) and participant/ member marketing teams.

Team Engagement

• Work closely as a member of the AP+ Leadership Team to ensure the long-term health and prosperity of a high-performing highly focused team.
• Collaborate in the development and achievement of the goals and KPI’s of the AP+ Commercial Team
• Role model to AP+ values and behaviours, and build leadership capability across the team aligned with the desired culture and ways of working.
• Inspires team, motivating them to achieve more than they ever thought possible.

Position Requirements

Qualification:

• Red Hat Certification, such as RHCE, would be highly desirable
• Tertiary qualifications relevant to the role

Experience

• 2+ years’ experience in similar role
• Problem solving abilities and pragmatic approach
• Able to see and improve status quo

Knowledge

• Scripting and code programming. Ideally Bash and Python in a Linux platform
• Experience in product / application equivalent to what has been described in the key responsibilities

Capabilities

• Ability to handle pressure and variations in workload in a 24x7 environment
• Able to run with multiple tasks with tight deadlines
• Strong communication skills, both written and verbal, are essential for collaborating with team members and other stake holders
• Adaptability and ready to take on ever changing challenges
• Team Player with customer service focus

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

*AP+ are not working with Recruitment Agencies for this role.