Job Title

Job Description Summary

Job Description

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. 

About the role

• Provide general overall facility management services, including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
• Coordinate with outside contractors for the service and repairs of equipment

About You

• A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Previous customer service experience
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

About the role

• This opening is for a Freight Coordinator to join our team at our Brisbane Airport Location

• This is a Permanent Full Time position, 7.6 hours x 5 Days a week (6am Starts)

• Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.

• Be willing to dedicate your time to diagnosing freight issues in real time by inspecting and investigating freight throughout the Depot and speaking with numerous staff members on the floor

• Dedicate appropriate amounts of time daily towards office administration as well as inspecting and investigating customer freight queries on the floor and throughout the Depot

• Have a pro-active and strategic mindset to Customer Service by utilising multiple avenues towards problem solving which include liaising with staff, using technology and systems and conducting your own freight inspections to ascertain appropriate solutions

• Be proactive in repacking any freight according to customer requirements

• Following up on processing Repacks, Damaged and Unidentified Freight

• Coordinating with customers face to face who come in to collect any deliveries

What you’ll bring

• You will a customer mindset to drive optimum customer service solutions

• This role will involve manual handling. You must be able to complete a Pre Employment Medical in line with role requirements and Work Health & Safety

• A high attention to detail and Time Management

• Strong Data Entry Skills

• A strong attention to safety

• Previous experience in a similar role (preferred but not mandatory)

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About the Fleet Coordinator Role:

We are seeking an experienced Fleet Coordinator to join us on our friendly, fast paced and dynamic depot based in Paget, Mackay. 

You will optimise operations efficiency through effective utilisation of equipment and resources, ensuring movement of freight in accordance with schedules and time deadlines.

What you’ll do (duties/responsibilities including/not limited to):

• Co-ordinate the allocation of workloads to maximise the efficient use of all assets

• Prepare, complete and maintain daily control and allocation of PUD fleet to ensure pick-ups are in line with customer requirements

• Provide feedback to customers internal / external as required on status of pick up and deliveries

• To ensure vehicles allocated to pick up dangerous goods comply with the Australian Dangerous Good Code

• Ensure that where bulk dangerous goods are to be picked up, the driver is holder of the appropriate licence

• Ensure compliance and contribute to the on-going development of Operational procedures and documentation consistent with the Toll Management System

• At all times, ensure employees and contractors work in accordance with the established procedures and practices of the business.

​What you'll bring to the role:

An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.

• Strong written and verbal communication skills

• Ability to prioritise workload and achieve results through people

• Ability to visualise things from the eyes of the customer

• Lateral thinker with hands on attitude

• A sound ability to work under pressure and autonomously without direction

Qualifications

• Transport and Distribution/Logistics qualifications (desirable)

• Drivers Licence

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

At the core, you will be accountable for supporting end-to-end campaign management, including but not limited to: building and testing all campaign creatives to ensure they meet Nines’ Ad specifications and providing timely and accurate mid-to-end of campaign reporting.

Day to day you will:

• Test, troubleshoot, and schedule all campaign creatives to ensure they meet Nine ad specifications and creative lead times
• Work closely with Campaign Managers to resolve creative issues and project manage all site sponsorships
• Provide a high-level of service to stakeholders to ensure a smooth go-live for campaign launches
• Support the Campaign Managers in the day-to-day management, implementation and organisation of all digital advertising campaigns
• Provide accurate and timely end of campaign reporting insights, data analysis and recommendations to promote revenue growth
• Attend sales WIPs to communicate any challenges in meeting campaign start dates

Position Overview 

It’s all about our customers. The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The Service Coordinator is expected to be team-oriented and possess strong communication, computer and problem-solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email. 

Roles and Responsibilities: 

Customer Care 

• Manage and process customer Enquires, quotes and spare parts orders. 
• Create cases and work orders for all Field Service Representative (FSE) work. 
• Initiate follow-up calls with FSEs and customers for any work order discrepancies. 
• Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits). 
• Process and submit estimates (quotes) to customers for all service work as required. 
• Support Field Service Engineer – Team Lead in managing resource utilization and capacity planning. 

Parts Support 

• Timely response to quotations, technical enquiries, and requests for information. 
• Expedite customer orders to ensure on time delivery and customer satisfaction. 
• Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system. 
• Picking and packing and arrange shipping of spare parts orders. 
• Create work orders for service requests ensure we have purchase orders for all service visits. 
• Create RMA and manage return process for warranty and repair orders, including external supplier repairs. 

Administration & Organisation 

• Complete administrative tasks in an accurate and timely manner. 
• Observe and comply with Tomra’s code of conduct. 
• Positively and actively support effective communication, encourage, and provide constructive feedback. 
• Support the overall organisational vision, values, and culture. 
• Provide weekly report of assigned KPI /SLA metrics. 
• Work with other departments within Tomra to facilitate on-time delivery and customer satisfaction. 
• Daily review of open work orders on regional dashboard. 
• Book business travel arrangements for FSEs and other Tomra employees as required. 
• Follow-up on maintenance contracts that are expiring within 90 days of renewal. 

Safety and Quality 

• Promote a “Safety first” culture throughout the company, our customers, and our industry. 
• Ensure adherence to safety and quality across all facets of our operation and customer delivery 
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits. 
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required 
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience 

• Permanent part time ~ 6 hours per day 
• Lane Cove location 
• Excellent Salary Packaging options

We are on the lookout for an experienced Administration Coordinator to join our team at our Residential Aged Care home, St Peters in Lane Cove. 

Reporting to the Administration Manager, you will be someone who thrives in a busy and challenging environment while at the same time providing great customer service to our residents and families.

This is a Monday - Friday role - 60 hours per fortnight

Using your highly developed organisational and problem-solving skills, you will provide a variety of administrative support services including:

• General reception duties including front line telephone enquiries
• Coordinating tours with prospective new residents & families
• Managing new resident admissions documentation
• Staff rostering
• Processing of invoices
• Managing all staff documentation and filing including coordinating and onboarding of new staff
• Other general administrative tasks

To be successful in this role you will have strong IT skills and the ability to pick up new systems quickly. You will also need:

• A fabulous attitude!
• Previous experience in a similar role, ideally within the Aged Care sector (preferred but not essential)
• Some experience with managing on-line rostering systems
• Experience processing invoices using on-line systems (Basware)
• To multi-task and manage competing priorities – all with a smile on your face
• Certificate III in Administration (Desirable)
• Covid vaccinated
• NDIS check or willing to obtain

Part of the recruitment process will include an online Administration Skills test.