Sodexo is currently seeking a suitably qualified and experienced Injury Management Coordinator to join our team.

Reporting to our General Manager, Workers Compensation and Injury Management.

Full time position – based in Brisbane, intermittent travel to remote sites.

This is a general scope of duties for the position of Injury Management Coordinator:

• Ensure injury management activities for work-related and non-work-related injuries/illnesses are coordinated and implemented in a timely manner to optimise a recovery at work
• Liaise with injured workers, health professionals and key internal stakeholders to support management of physical, psychological and psychosocial incidents addressing recovery at work, fitness for work, wellbeing and safety.
• Work collaboratively with the Insurers and legal  to achieve desired RTW outcomes and resolution of workers compensation claims, ensuring responsible financial claims management
• Effectively set expectations and educate internal stakeholders on legislative and internal injury and claims management obligations
• Plan, develop and implement pro-active injury management and rehabilitation strategies
• Ensure set timeframes and compliance measures are adhered to with all legislative codes, company and client driven policies and procedures
• Lead and participate in sessions with stakeholders through case conferencing, claims reviews, injury management training and regular onsite visits 
• Ensure timely claim reviews for planning, developing, and executing claim strategies
• Accurately complete administrative tasks associated with injury management, fitness for work and workers compensation
• Development and timely provision of incident reports, as required
• Calculate, authorise and process weekly compensation payments and ensure timely reimbursements from insurer

We are looking for someone who is motivated, engaged and has a “hands on” approach to drive positive outcomes for the employee and organisation.

• Minimum 3 years’ experience in Claims and Injury Management associated with physical and psychological injuries/illness
• Preferable employer based injury management experience
• Degree/Diploma in allied or health-related discipline (desirable but not essential)
• Comprehensive knowledge of Workers Compensation legislation in QLD, NSW
• Understanding of Workers Compensation legislation across Australia (multi-jurisdictional)
• Strong written and verbal communication, negotiation and influencing skills
• Proven ability to demonstrate resilience in managing challenging scenarios
• Developed time management skills with the ability to work autonomously in a high-pressure environment
• Computer literate - Knowledge of SolvInjury (preferable)

Why choose Sodexo?  
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

The People Experience Coordinator plays a pivotal role in ensuring a seamless and positive pre-boarding and onboarding experience for all new hires, while also supporting various people experience processes throughout the employee lifecycle. This position is responsible for coordinating pre-boarding activities, supporting the onboarding process, and providing ongoing support to both new hires and team leaders to enhance the employee experience and facilitate effective communication.

Key Responsibilities:

• Pre-boarding and Onboarding Coordination 

  • Coordinate the transition from candidate to new hire from the Applicant Tracking System (ATS) to the Human Resources Information System (HRIS)
  • Ensure all necessary tasks associated with the onboarding process are completed and overseen
  • Coordinate with other stakeholders such as the IT department to ensure that all necessary technology, equipment, and access permissions are prepared for new hires prior to their start date.
  • Communicate new hire information and technology requirements to IT in a timely manner, facilitating a smooth setup process.
  • Collaborate with IT, People Operations, Talent Acquisition and other Teams to develop and maintain onboarding resources to support new hires

• Pre-boarding Communications:

  • Assist with communications to new hires prior to their start date, providing them with essential information and resources. 
  • Act as a liaison between new hires and other stakeholders (Managers, Department Heads, IT etc) to facilitate a positive and efficient onboarding experience, ensuring that any needs or challenges are addressed promptly.
  • Personalise welcome messages and communications for new hires and their teams
  • Maintain ongoing and active communication with candidates throughout the pre-boarding and onboarding phase, keeping them informed and engaged.

• Induction Coordination and Facilitation 

  • Facilitate weekly team inductions for new employees, guiding them through organisational policies, culture, and expectations ahead of further company modules 
  • Coordinate the scheduling of the People Team induction session, ensuring it aligns with new employees' onboarding timelines.
  • Foster discussion and interaction among new hires, encouraging questions and feedback to facilitate understanding and engagement
  • Oversee the Seedlings Slack channel dedicated to new starters, fostering a supportive and inclusive environment for them to connect and engage with their peers

• People Check-ins

  • Conduct regular check-ins with new hires at key intervals (1 week, 1 month, and 6 months) to gather feedback, address concerns, and provide necessary support.
  • Collect feedback from new hires regarding the induction experience, identifying areas for improvement and future enhancements
  • Review data from our continuous listening platforms and other sources 

• Event Coordination & Travel Management

  • Coordinate company offsites and travel, ensuring all logistical aspects are handled efficiently.
  • Administer the company's travel platforms, ensuring they are used effectively.
  • Support the development of offsite agendas, ensuring all activities and sessions are well-organised and engaging.
  • Support the planning and execution of company events, such as end-of-year functions, to foster team cohesion and celebration.
  • Work closely with external vendors and service providers to arrange travel accommodations and event logistics.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.