As the Traffic Coordinator within the Multichannel Traffic Team, you will be ensuring all commercial inventory is scheduled correctly and ready for telecast as per requirements agreed between the National Sales Team, Clients & Agencies and in line with industry legal requirements (Free TV Commercial Television Industry Code of Practice) as well as National Traffic policies.

KEY RESPONSIBILTIES

• Accurately produce multiple daily commercial transmission schedules across our multi channels as per our schedule production deadlines
• Ensure all schedules and material application adheres to the requirements of the Television Industry Code of Practice and any further directions from ClearAds
• Ensure all sponsorship spots are scheduled as instructed by the Sponsorship team and any exclusivity clashes are reported to the Sponsorship team asap and prior to finalisation of logs
• Schedule sport as instructed by the Sports sponsorship team
• Assist Network Sales with late bookings and produce amendments due to these late changes
• Complete the previous days reconciliation (Debrief) resolving any discrepancies between the scheduled log and the as run log

At the core, you will be accountable for supporting end-to-end campaign management, including but not limited to: building and testing all campaign creatives to ensure they meet Nines’ Ad specifications and providing timely and accurate mid-to-end of campaign reporting.

Day to day you will:

• Test, troubleshoot, and schedule all campaign creatives to ensure they meet Nine ad specifications and creative lead times
• Work closely with Campaign Managers to resolve creative issues and project manage all site sponsorships
• Provide a high-level of service to stakeholders to ensure a smooth go-live for campaign launches
• Support the Campaign Managers in the day-to-day management, implementation and organisation of all digital advertising campaigns
• Provide accurate and timely end of campaign reporting insights, data analysis and recommendations to promote revenue growth
• Attend sales WIPs to communicate any challenges in meeting campaign start dates

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for a NDIS Support Coordinator Team Leader.

The Role

We’re on the lookout for an experienced, reliable, dedicated, compassionate and empathetic Support Coordinator Team Leader who wants to make a difference by leading our Support Coordination Team and support our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As the Support Coordinator Team Leader at Incluso Services you will be responsible with engaging both internal and external stakeholders, from the first contact with participants, to onboarding and continue with ongoing service delivery. You will need to be able to manage multiple priorities, lead your team and deliver specialist assistance to participants that require a higher level of Support Coordination.

What you’ll bring:

• Exceptional customer engagement skills and experience, delivering high quality, individually tailored service.
• A solid understanding of the person-centered approach, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sector.
• Efficiently allocate referrals to ensure prompt access to appropriate services for NDIS participants.
• Create, review and revise NDIS Service Agreements as needed.
• Collaborate with NDIS stakeholders to convert inquiries into referrals while maintaining exceptional client service.
• Work closely with operational team members and leaders to ensure a positive intake and service delivery process.
• Manage new and existing funding requests to ensure NDIS funds are available for service.
• Provide high quality and tailored advice to participants who are navigating the NDIS.
• Conduct face-to-face meetings with clients, including families and stakeholders, as necessary.
• Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented.

What we would like you to have:

• Established networks within the NDIS and Northern Suburbs Community.
• Experience in a similar role or previous Level 3 Support Coordinator Experience.
• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Relevant Qualifications: such as Bachelor of Psychology, Certificate IV in Community Services or studying towards relevant qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• Lastly, we offer our team members the day off on their birthday!

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Position Overview 

It’s all about our customers. The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The Service Coordinator is expected to be team-oriented and possess strong communication, computer and problem-solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email. 

Roles and Responsibilities: 

Customer Care 

• Manage and process customer Enquires, quotes and spare parts orders. 
• Create cases and work orders for all Field Service Representative (FSE) work. 
• Initiate follow-up calls with FSEs and customers for any work order discrepancies. 
• Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits). 
• Process and submit estimates (quotes) to customers for all service work as required. 
• Support Field Service Engineer – Team Lead in managing resource utilization and capacity planning. 

Parts Support 

• Timely response to quotations, technical enquiries, and requests for information. 
• Expedite customer orders to ensure on time delivery and customer satisfaction. 
• Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system. 
• Picking and packing and arrange shipping of spare parts orders. 
• Create work orders for service requests ensure we have purchase orders for all service visits. 
• Create RMA and manage return process for warranty and repair orders, including external supplier repairs. 

Administration & Organisation 

• Complete administrative tasks in an accurate and timely manner. 
• Observe and comply with Tomra’s code of conduct. 
• Positively and actively support effective communication, encourage, and provide constructive feedback. 
• Support the overall organisational vision, values, and culture. 
• Provide weekly report of assigned KPI /SLA metrics. 
• Work with other departments within Tomra to facilitate on-time delivery and customer satisfaction. 
• Daily review of open work orders on regional dashboard. 
• Book business travel arrangements for FSEs and other Tomra employees as required. 
• Follow-up on maintenance contracts that are expiring within 90 days of renewal. 

Safety and Quality 

• Promote a “Safety first” culture throughout the company, our customers, and our industry. 
• Ensure adherence to safety and quality across all facets of our operation and customer delivery 
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits. 
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required 
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience 

• Permanent part time ~ 6 hours per day 
• Lane Cove location 
• Excellent Salary Packaging options

We are on the lookout for an experienced Administration Coordinator to join our team at our Residential Aged Care home, St Peters in Lane Cove. 

Reporting to the Administration Manager, you will be someone who thrives in a busy and challenging environment while at the same time providing great customer service to our residents and families.

This is a Monday - Friday role - 60 hours per fortnight

Using your highly developed organisational and problem-solving skills, you will provide a variety of administrative support services including:

• General reception duties including front line telephone enquiries
• Coordinating tours with prospective new residents & families
• Managing new resident admissions documentation
• Staff rostering
• Processing of invoices
• Managing all staff documentation and filing including coordinating and onboarding of new staff
• Other general administrative tasks

To be successful in this role you will have strong IT skills and the ability to pick up new systems quickly. You will also need:

• A fabulous attitude!
• Previous experience in a similar role, ideally within the Aged Care sector (preferred but not essential)
• Some experience with managing on-line rostering systems
• Experience processing invoices using on-line systems (Basware)
• To multi-task and manage competing priorities – all with a smile on your face
• Certificate III in Administration (Desirable)
• Covid vaccinated
• NDIS check or willing to obtain

Part of the recruitment process will include an online Administration Skills test.