• Major point of contact with client base.
• Manage account setup and train newly boarded clients.
• Provide outstanding on-going account management and customer support, ensuring client satisfaction and retention.
• Educate existing clients on the value of additional G2 services and solutions.
• Identify, investigate, track and resolve inquiries and issues in a professional manner.
• Contribute and work collaboratively with internal teams, providing relevant feedback to internal stakeholders.
• Able to collaborate with internal team on key initiatives.
• Other tasks as assigned and as needs arise.

Work Location Requirements: This position is hybrid requiring two days (Mondays and Thursdays) on-site in our Sydney office. 

The Snooper App, now a part of Wiser Solutions, originated as a start-up and received the Start-up of the Year Award in 2016. Since then, we have become a leader in retail execution services in the APAC region. We solve problems for retail customers by providing platforms, analytics, advice, and tools to address core questions about their products and in-store execution. Since joining Wiser Solutions, Inc. in August 2022, we are part of a global leader with 450 employees in locations worldwide and provide an even broader suite of online and in-store tools for our customers. As the global leader in Commerce Execution SaaS products, we are on an exciting journey to build a globally oriented, fully comprehensive commercial SaaS suite of platforms that provides unique and universal insights for our customers. 

The market opportunity is huge: eCommerce continues to grow year-over-year at a double-digit rate. As more people shop online, the need for brands and retailers to understand how they’re positioned in the market is growing with that. You will get the chance to increase your knowledge and develop your expertise in an omnichannel suite of products! 

Our technology automates data collection from across the web so that marketing, merchandising, sales, and analytics teams are empowered with live data to make better-informed decisions around pricing, product assortment, and promotional activity. 

As an Engagement Manager, you will be responsible for the success of our client’s campaign delivery, ensuring we provide actionable insights to the leaders of the FMCG and Retail industry. 

You will be one of our ‘Data & Insights’ masters and will oversee making the Snooper data ‘talk’ to extract great learnings for our clients. You will collaborate directly with our Founders, guaranteeing you a steep learning curve. You will play a central role in our company, working hand in hand with the growth, community management and tech teams. 

Essential Functions: 

As part of your daily duties, you will oversee our clients’ campaigns from start to end, including: 

• Translating client needs into Snooper ‘missions’ in a way that optimises the data collection process (speed and accuracy) 

• Managing our data validation process and perform data integrity analyses to maximise the quality of the insights delivered to our clients (very quickly you will be responsible to manage a team of data reviewers). 

• Managing client interactions to collect input and provide updates along the life of their campaign. 

• Building dashboards to translate real-time data collected by shoppers into actionable insights for our clients on the Snooper platform. 

• Performing additional data analyses based on specific business needs to help our clients make the most of their data. 

• Monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines. 

• Contributing to optimising our operational processes to support the company growth by developing new tools and ways to automate our product. 

• Working in close relationship with our product and IT team to build the tools that will support our growth. 

IMPORTANT: Although this position requires strong analytical skills, this is not a position of IT Business Analyst. Do not apply if you expect to perform data analysis on IT systems. 

The Program Manager reports directly into the Senior Program Director to support the content planning and execution of their channels across APAC. The role will work closely with the Marketing, Ad Sales, Finance, Research, On-Air and Operations teams.

The main focus in this role will be to accurately create and implement ‘must see’ content plans across NBC Universals portfolio of linear and non-linear channels that achieve ratings and commercial targets.

Your Career

Palo Alto Networks is seeking an Enterprise Field Marketing Manager to join the ANZ Marketing Team, responsible for developing and executing the enterprise marketing strategy in ANZ, aligning it with our business objectives. This position will report to the Head of Portfolio Marketing, ANZ, and presents a great opportunity for a talented individual with the desire to be part of a fast-growing company in a truly international environment

In this role, you will be a key player in the transformation of the security market and work with stakeholders across the company to fuel awareness and demand. You will work closely with the  ANZ sales teams to devise and drive the execution of the ANZ marketing strategy in support of our business objectives. Your experience in field, channel, demand generation, or campaign marketing in the cybersecurity industry, as well as your love for fast-paced initiatives, will benefit you in this role. 

Your Impact

• Develop and execute comprehensive marketing strategies tailored to the ANZ Enterprise market, aligning seamlessly with our ANZ business plan - Provide program measurement and reports of the same
• Segment the market, identify growth opportunities, and craft campaigns to drive brand awareness, lead generation, and revenue growth, with a focus on enterprise marketing
• Drive innovation in marketing approaches, staying at the forefront of industry trends and emerging tools
• Collaborates with Enterprise sales to understand priorities then aligns strategic marketing programs to support sales objectives
• Partner with marketing, and inside sales teams to align efforts, and discover and deploy top-performing tactics to create, develop, and close qualified leads and opportunities
• Partner with the channel marketing team to align efforts with the Enterprise sales organisation
• Communicate program status, action items, results reporting, and deliverables across marketing and sales
• Travelling ability for ~30% of the time

The Events Manager (14-month Max Term) will develop, manage, execute, and evaluate the end-to-end event and engagement strategy to support the Lendi Group team. This is a max-term role for 14 months and will work closely with internal and external event planning stakeholders to define event goals, objectives, and specific implementation plans.

At Lendi Group, we value our synchronous and asynchronous connection time with our team members and business partners. The engagement team is responsible for executing events that foster connection and provide a pathway to support and reinforce group messaging including but not limited to strategic direction, objectives, and operations.  

• Manage the end-to-end development and delivery of Lendi Group's event strategy
• Adapt to current conditions to execute events, ensuring compliance with national and state guidelines
• Manage and optimise all aspects of events, covering logistics, exhibitions, agenda, collateral, registration, communication, merchandise, guest speakers, entertainment, social functions, bump in/out and full run sheet for the event
• Develop strategies to guide business stakeholders in elevating standards and efficiency for event execution, encompassing Broker Business Forums, Offsites, Signature events, leadership conferences, and others
• Be in charge of all event elements within the Signature program, including annual offsites and international study tour
• Collaborate closely with internal and external stakeholders, such as the Executive and Group Leadership team, internal team members, Brokers, Event Management companies, lender partners, event suppliers, and sponsors, to ensure the delivery of premium results
• Work effectively as a member of the strategic partnership direct report team, understanding and supporting the execution of the Lendi Group business strategy in conjunction with other business unit leaders
• Assist in other Engagement initiatives as needed
• Be agile, adaptable to change and operate within our ways of working

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

The Rest Investment Team is undergoing a significant transformation as it aims to become the leading Investment Team in the Australian superannuation industry with a strong member focus and superior investment performance. This is an exciting role that will help drive efficient delivery from our vendor platforms and market data providers and support the Investment business with its continuous transformation and investment governance processes.

The Service Provider Analyst/Assistant Relationship Manager works within the Investments Services and Transformation enablement function, reporting to the Investments Business Manager and will focus on Service Providers policy and process, execution of Rest Investment Service Provider Governance framework and assist with vendor commercial executions. This will also be achieved through building strong relationships with our Head of Investment Technology, Head of Investment Services and Transformation, the Investment team the Group Procurement team and external vendors.

The Service Provider Analyst/Assistant Relationship Manager will assist the Service Provider Manager in carrying out the Service Provider Governance framework as well as ad-hoc projects and analysis to enable data driven analysis of our suppliers, commercial insights, improvements, Service Provider strategy and maintain a market leading Investment management practices across the Investment team’s suite of vendors.

You will play a key role in uplifting the way in which the Investment team holistically govern our portfolio of suppliers through the use of standards, measures and policy.

This is an exciting opportunity that will assist in managing vendors such as State Street / Charles River, FactSet, Market data providers such as Bloomberg and other Benchmark providers.

Key Accountabilities and Responsibilities

• Working with the REST supplier management organisation to understand and Implement the Rest Supplier code of conduct for all Investment Service providers, aligning to our group level best of breed practices
• Assist the Service Provider Manager with the implementation and maintenance of Rest Group’s centralised service provider system, Third Party Risk Monitoring system (TPRM), and centralisation of contracts and service provider details for efficient monitoring of services and contracts.
• Assist in managing the relationship for a set of Service Providers for Rest Investment Team. This includes conducting regular meetings with Service Providers to ensure adherence to their committed key performance indicators (KPI) and enforcing service level agreements in place as well as ensuring Rest Investments team are kept up to date for any significant changes which may affect the Service Provider’s services to Rest Super.
• Escalate material and potential issues to the Service Provider Manager which will inform part of the escalations done to the Business Manager and General Manager of Investment Services and Transformation.
• Assist in tracking vendor costs to ensure alignment to yearly budget allocation and contracts, ensuring invoices are received and processed on time.
• Work with the Service Provider Manager to ensure regular due diligence is performed across all service providers in line with Rest’s policies, regulatory and compliance requirements. There will be an opportunity to lead the due diligence on your own for some of our Service Providers with assistance and coaching from the Service Provider Manager, as required.
• Assist with onboarding new vendors and ensure that the procurement process is followed and ensure all stakeholders are kept in the loop.
• Work with Rest Investment Team’s IT team to ensure license and user count are tracked and kept up to date. Conduct periodic license audit across Rest Investment Team.
• Work closely with Operational Risk and Compliance teams along with the Service Provider Manager to ensure all Service Providers are compliant and necessary artefacts are in place and meeting Regulatory requirements.
• Be a key contributor to recommendations provided by the Service Provider Manager to the Business Manager and General Manager of Investment Services and Transformation for improvements regarding our Service Provider Managers.
• Ensuring documentation and generation of supplier performance is kept up to date for tracking and escalation to the Business Manager and General Manager of Investment Services and Transformation for material issues.
• Support the Investment data strategy, data management capabilities, processes, and the organizational design via a robust vendor management framework and ability to investigate and identify various data providers in the market.
• Work with project teams and BA’s to help facilitate discussions with Service Providers when required.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As a Project Manager in the Energy Solution team, you'll be at the forefront of this renewable energy revolution, orchestrating small to medium sized projects for our business customers that harness the power of the sun and sustainable technologies. From sealing the initial deal to celebrating the handover, you'll be driving projects that reduce carbon footprints and create a more sustainable world.

In this role, you won't just meet customer expectations; you'll exceed them by delivering projects that contribute to a brighter future. Join us in our quest to transform the energy landscape, and be part of a team that's all about sustainability and renewable energy innovation. At AGL Energy Solutions, we're not just changing the game; we're changing the planet for the better, one project at a time!

What you’ll be doing:

• Overseeing the safe and successful delivery of Energy Solutions commercial solar projects from sales proposal development to handover in line with budget, schedule, and quality specifications. 

• Overseeing the Customer interface following handover from the Business Development Manager to ensure that AGL’s Customers receive the highest level of professionalism and consistent, authentic communication, and experience an exceptional customer experience.​

• Communicating and negotiating with customers and subcontractors to agree contract terms, variations and developing professional partnerships to minimize delays and inefficiencies at their work sites. 

• Maintaining excellent communication and stakeholder management to enable close working relationships with the internal Projects Team and Approvals Coordinators, Safety Managers, external approval entities and other internal and external stakeholders and staff to successfully deliver energy solutions that meet Customer expectations.

• Managing all aspects of project close-out, including preparation of O&M manuals, completion of STC/LGC documentation, customer invoicing, documentation of lessons learned and system handover and training to the customer.

What you’ll bring:

• Bachelor’s degree in project management, engineering, construction management or related discipline including demonstrated experience as a project management or project engineer.

• Experience working for a major industrial and commercial rooftop solar installation provider and knowledge of national and state regulations and guidelines in Electrical and PV industry will be highly regarded.

• Demonstrated ability to manage third party consultants, and contractors as well as attention to detail and the ability to present and communicate information clearly and accurately is essential.

• Knowledge of the software systems Energy Solutions uses to manage its business (NetSuite, Procore, and 1Breadcrumb), Construction Induction Training, Working at Heights qualifications preferred.

• Demonstrated ability to a culture of health and safety, exceptional stakeholder management capability, including customer focus.

#LI-AM1, #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

#LI-Hybrid

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

This role is an exciting opportunity to support the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the maintenance of Finance's Risk Management Framework.

The Finance Risk Manager is a delivery role which will assist with risk and control assessment across Finance. The role is responsible for contributing to initiatives within the Finance business risk function, with a specific focus on executing the Annual Risk and Control Self-Assessment, Control Assurance Plan and Incident and Breach Management process on behalf of Finance.

This role will support and advise the business to identify, classify, measure and monitor their risks and/or compliance requirements and issues and specifically;

• Lead and execute on the Line 1 Controls Assurance plan
• Lead and execute in the Line 1 Risk reporting framework
• Lead in managing the quality of Finance data in TRACx (Risk management system)
• Partnering with business stakeholders in completing their Risk and Control Self-Assessments
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.
• Partnering with business stakeholders to assess and document the operational and compliance risk elements associated with the current suite of change initiatives across Finance.

Key accountabilities:

• Responsible for supporting the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the establishment and maintenance of Finance's Risk Management Framework.
• Deliver timely Risk Management and/or Compliance analysis and advice to specific areas of the organisation to enable the business to be commercially successful and fully compliant with legal and regulatory requirements.
• Responsible for conducting risk assessments on the design and operational effectiveness of Finance's key processes and produce timely control assurance reporting.
• Responsible for assisting the business in identifying and formulating corrective strategies and implementation plans for key corrective actions and preventative controls.
• Support the managing of the monthly Finance Risk Committee including leading the discussions on deep dives sessions and insights on risk matters such as Incident root-causes.
• Responsible for assist the Finance team members in identifying the potential risks and compliance issues associated with their day-to-day business goals, including assisting the incident and breach reporting process.
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.

This role is responsible for leading the Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles. A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.

We have an opportunity to join TAL as a Partnership Manager. Reporting to the Head of AMP Partnership, this is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.

In this role you will: 

• Be responsible for the delivery of high-quality services to clients in accordance with our administration agreements, other contractual or stated commitments
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise can deliver on our client commitments
• Maintain operational and strategic account management plans
• Report and monitor on adherence to Service Level Agreements
• Respond to queries where answer is clearly stated within existing policy documentation
• Respond where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
• Provide/review initial drafting of Policy Document Changes
• Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

The Event Manager (6-month Max Term) will develop, manage, execute, and evaluate the end-to-end event and engagement strategy to support the Lendi Group team. This is a max-term role for 6 months and will work closely with internal and external event planning stakeholders to define event goals, objectives, and specific implementation plans.

At Lendi Group, we value our synchronous and asynchronous connection time with our team members and business partners. The engagement team is responsible for executing events that foster connection and provide a pathway to support and reinforce group messaging including but not limited to strategic direction, objectives, and operations.  

• Manage the end-to-end development and delivery of Lendi Group's event strategy
• Adapt to current conditions to execute events, ensuring compliance with national and state guidelines
• Manage and optimise all aspects of events, covering logistics, exhibitions, agenda, collateral, registration, communication, merchandise, guest speakers, entertainment, social functions, bump in/out and full run sheet for the event
• Develop strategies to guide business stakeholders in elevating standards and efficiency for event execution, encompassing Broker Business Forums, Offsites, Signature events, leadership conferences, and others
• Be in charge of all event elements within the Signature program, including annual offsites and international study tour
• Collaborate closely with internal and external stakeholders, such as the Executive and Group Leadership team, internal team members, Brokers, Event Management companies, lender partners, event suppliers, and sponsors, to ensure the delivery of premium results
• Work effectively as a member of the strategic partnership direct report team, understanding and supporting the execution of the Lendi Group business strategy in conjunction with other business unit leaders
• Assist in other Engagement initiatives as needed
• Be agile, adaptable to change and operate within our ways of working

• Ensure a high level of professionalism and adhere to the company’s core values
• Contribute to creating and maintaining a positive atmosphere conducive to achieving excellence
• Convert enquiries into deals aiming to exceed individual targets by working across inbound, account management, referral and direct channels

Principle Duties and Responsibilities: 

• Provide accurate forecasting and real-time reporting
• Attempt to contact all enquiries promptly, striving to find alternative contact details when necessary
• Ensure contact with a new enquiry occurs within 5 minute SLA
• Successfully manage a large pipeline of opportunities with diligence and care, ensuring accurate contact levels and management of call backs
• Build rapport with existing clientele and prospects to encourage repeat business and lasting relationships
• Aim to overachieve against target and KPI expectations as set by the company
• Complete feedback and update reports from office providers in a quick and timely manner
• Ensure a good level of product knowledge of the flexible office sector
• Attend viewings with clients
• Work in collaboration with team members as well as individually
• Attend set provider-led after-work events and participate in networking opportunities representing Flexioffices in a professional manner and act as ambassadors for the company at all times

• Input to success through customer service delivery and system management 
• Keen level of organisation and maintaining a daily schedule 
• Lead negotiations and a consultative service delivery 
• Ensuring detailed information is input into Salesforce/ CRM 
• Building relationships within the flexible office sector 
• Ownership of the whole sales process from lead > deal > aftercare  
• Ensure pipeline and daily tasks are managed effectively  
• Confirm viewings, make pre and post tour calls to both client and provider 
• Achieve and exceed KPI's: 
• Detail orientated qualification and build rapport, encouraging long standing relationships 
• Opportunity to completed viewing 
• Completed viewing to deal 
• Price comparison and advisory support after viewing stage 
• Allocate time to outbound efforts using our existing database, Linkedin, and/or any tools provided 
• Account manage key accounts promoting enhanced listings, VRB, online portal, increased comms and beneficial payment plans 
• Nurture existing clientele to encourage growth opportunities and repeat business 
• Exploring refferal opportunities with every lead, revenue associated to fulfil this source of revenue expectation 

• Competitive salary
• Additional commission and incentives based on performance.
• 33 days annual leave (inc. of all bank holidays)
• Access to on-site Gym
• Fully paid training opportunities
• Employee Assistance Programme
• Season Ticket Loan
• Regular socials, partner events and team get-togethers and trips
• Enhanced pension package
• Supportive team-oriented culture across organisation

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

At Lyka, we're on a mission to transform the pet wellness industry, and we're seeking a commercially savvy Lead Product Manager to join our team. As part of our Retention squad, you'll play a crucial role in mapping the customer journey for all existing Lyka users. Your focus will be on understanding every touchpoint, identifying challenges, and devising actionable strategies to minimise churn and boost revenue.

In this role, you'll have the opportunity to redefine and elevate our product strategies, ensuring that we adhere to the highest standards of product management excellence. Collaboration will be key, as you work closely with our customer experience, product, service design, and engineering teams to develop and execute growth initiatives.

If you're ready to make a significant impact in the pet wellness industry and drive positive change, we want to hear from you!

What You'll Do:

Craft a winning product strategy that aligned with our company's growth and revenue targets, keeping customer needs at the forefront.

Innovate the digital customer journey by identify and prioritise opportunities to enhance the digital customer journey through thorough research, data analysis, and user experiments.

Drive agile product development processes, from conceptualisation to launch, focusing on continuous improvement and efficient delivery.

Collaborate with our data team to develop real-time reports and statistical models, leveraging data insights to drive product initiatives.

Track key performance metrics to measure product success and ensure visibility across the organisation, especially in terms of retention metrics.

Work closely with stakeholders across various departments to align product initiatives with business objectives and strategies.

Regularly present findings and growth recommendations to executive leadership, influencing strategic decisions.

Demonstrated experience in product leadership within a high-growth startup, with a track record of improving digital experiences and conversion rates.

Direct experience working on retention initiatives within software products.

Proficiency in analytical tooling and tag management software, with experience in running experiments and split tests.

Solid understanding of agile development approaches and design principles, with experience collaborating with technical teams.

Ability to prioritise and manage multiple tasks effectively to maximise short-term and long-term value.

Experience coaching, mentoring, and growing junior product managers, with a structured approach to raising product management capabilities.

Comfortable operating in a fast-paced, ever-changing business environment.

Passion for Dogs: And, of course, a love for dogs is a must!

Nice to Have:

SEO Experience: While not essential, experience in SEO is highly regarded.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

We are currently seeking a Product Manager - Roadside Assistance who will be responsible for driving the development and execution of our product propositions for the B2B or consumer segments.

You will play a crucial role in shaping and delivering our product offerings, including packaging and pricing, in line with our objectives and underpinned by customer and market insight. A key aspect of the role is to drive the development of our roadside proposition and other mobility services, through a customer centred design test and learn approach, and developing the go to market strategy including pricing and acquisition of the proposition.

The role offers the flexibility to work from home and across all offices with attendance at our Sydney Olympic Park and Sydney CBD offices as agreed and required for the role.

In this role you will be responsible for: 

• Overall, driving product, pricing and proposition decision-making for NRMA roadside for the B2B or consumer segments
• Monitoring and analysing key performance metrics to evaluate the success and impact of product propositions
• Identifying areas for improvement and optimisation, and implement strategies to enhance product performance and profitability
• Monitoring and assessing market trends and competitor movements. Understand the competitor landscape and environment
• Generating customer/business insights. Understand business behaviours and trends through data insights, and market segmentation
• Modelling various pricing options to determine the right pricing approach during the product lifecycle
• Understanding the product mix, margin and costs and how this impacts the pricing structure and customer lifetime profitability and identify changes
• Developing a pricing toolkit that will include tactical and strategic pricing options across the portfolio
• Developing and executing a strategic roadmap for product propositions, aligning them with the overall business objectives
• Collaborating with stakeholders to prioritise initiatives, set goals, and establish timelines for proposition development and launch
• Co-designing concepts, and prioritise concepts based on desirability, feasibility and viability
• Validating GTM strategy with customers through test and learn prototype
• Producing high-level requirements and collaborate with the delivery team to produce detailed requirements and support the implementation of change
• Collaborating closely with cross-functional teams, including marketing, sales, technology, and operations, to ensure seamless execution of product propositions
• Ensuring effective product launches and provide support to sales and marketing teams to drive customer adoption and revenue growth

We are looking for an ambitious and motivated Project manager to join our customer-centric and dynamic Services team based in Sydney. This role is responsible for helping to ensure the successful Dynatrace deployment, adoption of Dynatrace customers and value realised by Dynatrace customers. You will work directly with our client teams’ as well as Dynatrace Services Consultants and Architects, Dynatrace One, Product Management, and Dynatrace sales teams.

The successful candidates will be highly organized with relevant project management experience, great communicator as well as solid technical competence. The ability to bridge discussions between business and IT team members is critical to this role’s success.

Required Experience: 

• Provides Project Management support for routine projects and can drive projects themselves within a functional, operational, or technical area. 
• Works with cross-functional project team members to define, sequence and estimate activities and duration. 
• Synthesizes diverse sets of information into plans and schedules. 
• Estimates resources, costs, and other budget needs. 
• Supports and facilitates all phases of project execution. 
• Facilitates face-to-face and virtual communication and project feedback, from the initial kickoff meeting through milestone reporting and close out.
• Ensures effective cross-functional participation. 
• Monitors metrics and reports on progress, issues and status. 
• Ensures consistency and adherence to company standards, processes and policies.

Purpose of your role

This role is an integral source of support for the Group Financial Controller in ensuring accurate and timely processing of vendor invoices, payments, and reconciliations.  You will be responsible for leading a global AP team, with employees in multiple regions, and overseeing the accounts payable function across multiple entities and regions.  You will work closely with the team to provide guidance and support to ensure invoices are approved, processed, and paid accurately within payment terms, along with completion of accurate and timely reconciliations and vendor subledger maintenance.

What you do

• Oversight of end-to-end accounts payable function, working closely with the accounts payable officer, accounts payable senior analyst and accounts payable analyst to provide support and guidance to ensure vendor details and transactions are maintained accurately in the Accounts Payable Platform (Concur) and Microsoft Dynamics 365 accounts payable module. 
• Ensure vendor payments are approved, paid, and reconciled in a timely manner and internal and external vendor payment queries are addressed and resolved. 
• Undertake ‘Accounting Review’ of invoices that are approved in Concur, to ensure the transaction reflects the invoice and appropriate accounting ahead of approval to post to the general ledger.
• Monthly review of accounts payable subledger and related suspense account balances, to confirm appropriate support, and follow up of any unreconciled balances.
• Continuously review and enhance accounts payable processes, leveraging automation and technology to streamline workflows and improve efficiency. Generate regular reports and analysis on accounts payable metrics, such as invoice processing time, payment accuracy, and vendor performance. Provide insights and recommendations to management based on the analysis.
• Stay updated on changes in global accounting standards and regulations related to accounts payable. Implement controls to mitigate fraud and other risks in the accounts payable function.
• Oversight of the financial controls and financial accounting associated with the corporate card program and the 3rd party commissions.
• Provide support for accounts payable related audit requests in a timely manner.
• Lead and develop the team, providing guidance, training, and performance feedback. Foster a collaborative and high-performing work environment. Manage workload distribution and prioritise tasks to meet deadlines and ensure accuracy.

Key Responsibilities:

• Partnering with Customers on co-design and solution development to meet their needs
• Account management activities including oversight of contractual service delivery obligations and acting as a point of escalation
• Developing and converting a pipeline of new opportunities
• Collaborating with the national Kairros team and broader Group functions on product innovation and implementation
• Undertaking the planning and delivery of educational and industry relevant events and social activities
• Assisting our national marketing team with content and promotion of marketing activities/tools
• Providing support for tenders, proposals and contract negotiations
• Reporting and compilation of customer performance data

An exciting opportunity has become available for a Design & Technical Services Manager, Pacific to join our team. You will be responsible for the interpretation of incoming project opportunities, ongoing project management and proposal of design concepts to improve product delivery across the Pacific region.  

Getting to know the role and your responsibilities.

• Prepare the project hotel space program and analyse spatial requirements to ensure efficiency and functionality.
• Coordinate and integrate the information supplied by Accor experts (standards and specifications for design, construction, MEP & specialized equipment and OS&E)
• Provide Development assistance such as area scheduling (space planning), project programming and reviewing of plans, layouts and project documentation for all premium, mid-scale and economy brands.
• Review, offer potential improvements and approve design documentation.
• Attend regular project team meetings to ensure that the AccorHotels standards (design, operation, maintenance, etc.) of the different hotels are met.
• Propose opportunities / design concepts for improvements to core brand standards.
• Assist during the pre-opening phase including defect inspection, and handover review.
• Maintain awareness of market leading technologies and concepts required to ensure future proofing of design development.

Business Development Manager – Newcastle

Description

About The Role

We are seeking an experienced hands-on Business Development Manager to join our sales team. The ideal candidate will be responsible for identifying, developing and maintaining strong and trusting business relationships in the territories covering the Central Coast, Newcastle and up to Coffs Harbour. We already have established relationships in these areas and are looking to have a professional give these clients more focus as well as building new relationships.

The successful candidate would ideally live in or around Newcastle or the Central Coast, as this is where the majority of the clients are located and therefore where the majority of your time would be spent. There would be a requirement for regular visits to our flagship showroom and head office which is located in Sydney. Particularly so during your on-barding.

The Business Development Manager will be instrumental in managing a large list of clients across many market segments from architects to landscape architects, to interior designers, landscapers, and builders. It is your responsibility to seek out where the most opportunity lies. Your personality, effective self-management, motivation and follow through are what will make you successful.

Skills and Experience

• A natural interest and ability in building strong and trusting relationships with people
• The ability to confidently manage client relationships and general day-to-day enquiries
• Great attention to detail in handling business development leads and managing projects from lead to delivery
• An interest in architecture and design
• The ambition to grow and develop existing client relationships through exceptional service and product counsel
• Experience with CRM software a bonus (e.g. Salesforce)
• Ability to work remotely for periods of time, building structure and driving momentum
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships

Responsibilities

• Provide after-sales support to retain great relationships
• Ensure prompt and accurate responses to clients’ queries
• Build strong client relationships, through regular communication
• Creating customised sales plans for key clients
• Promote new products/services to existing customers

Benefits

We offer excellent salary and benefits package, with opportunities for career growth and development. Our benefits package includes:

• Competitive salary and incentive program
• Great working culture
• Car/ or car allowance, laptop and phone
• Company-sponsored events and activities
• Enhanced parental leave
• Employee assistance program
• Employee discounts

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

How to Apply

If you would like more information before you apply, check out our website: www.eco-outdoor.com or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

The Product Engineering Manager will oversee and lead software development engineers responsible for developing, maintaining, and optimising Rest’s mobile app, web portals and all customer facing digital capabilities, ensuring API development standards are followed along with security and compliance policies. The Product Engineering Manager plays a crucial role in providing guidance and technical leadership to the development of API and frontend functions in the product teams.

Key Accountabilities/Responsibilities

• Ensure all changes to APIs are developed following the API platform team standards, this includes branching strategy, and right controls and checks in CI/CD pipelines that enforce and verify compliance with how APIs should be built, tested, deployed and operated. 
• Implement security best practices in the SDLC of API to protect sensitive data and transactions. Ensure compliance with regulatory standards as well as standards set by platform teams including managing APIs access and authentication. 
• Oversee the release process for product API in every stage. Have contingency plans in place to address potential deployment failures or disruptions. Drive culture of zero-downtime deployments. 
• Enforce coding standards, testing practices, and documentation guidelines to ensure front end components and API are robust, well-tested, and well-documented to minimise the risk of bugs and vulnerabilities. 
• Collaborate closely with solution architects, product owners and engineers to define scalable, reliable, and efficient API that meet product needs, while also assessing potential security and performance risks. 
• Oversee the entire SDLC of APIs and frontend components, including versioning, deprecation, and sunsetting of relevant APIs as well as secure practices for frontend code. 
• Manage a team of engineers, providing guidance, mentorship and goals and performance review. Foster professional growth of team members through career development, training and skill-building opportunities. 
• Drive initiatives to introduce observability and monitoring best practices. Monitor and optimise product APIs performance, stability, and reliability to handle increased traffic and usage, proactively addressing bottlenecks and issues 
• Identify, assess, and prioritise risks associated with API development, deployment, and maintenance, and develop proactive strategies and controls to mitigate these risks aiming at minimising end product exposure. 
• Stay up to date with industry trends, new technologies, and best practices to continuously improve product APIs and drive innovation. Foster a culture of continuous improvement within the team, encouraging learning and skill development 

Reporting directly to the General Manager, you will have the responsibility of overseeing all aspects of the accommodation operations, including front office, housekeeping, and guest services. You will ensure the highest level of guest satisfaction by maintaining high standards of service and operational efficiency. You will be responsible for the following: 

• Ensure guest history database maintenance systems are in place.
• Ensure all rooms related areas comply to brand standards.
• Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
• Communicate a clear and consistent message regarding departmental goals to produce desired results.
• Monitor and promote room rates, specials, and promotions at the residence.
• Review reports and financial statements to determine Rooms operations performance against budget.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.

As a Construction Manager you lead, manage and organize construction projects with a high level of professionalism and according to routines, company policies, guidelines and local legislation. You prepare and present budgets and business cases as well as follow-up on cost and suppliers to secure financial transparency. You drive tendering and contracting for your projects and coordinate design, execution and logistics for your projects. Through strong teamwork and clear communication, you secure that relevant stakeholders receive needed information on time. 

Key responsibilities: 

• Secure, plan and lead project store refurbishment projects.
• Prepare and present budgets and business cases.
• Optimize planning and follow up, drive improvement actions.
• Run projects in line with H&M routines and secure financial transparency for all projects.
• Secure a good communication between internal and external stakeholders.
• Conduct tenders, evaluate bids and select contractors.
• Follow up and manage projects to secure deadlines, costs & quality standards.
• Secure that the stores are built in line with the general/local building standards & H&M/portfolio brand design specifications.
• Ensure compliance with project documentation, time schedule, quality reporting project close out and handover.

Become part of our Passionate, Collaborative & Inclusive team 

• Make a difference by inspiring and driving a sustainable water future.  
• Chatswood based (brand new offices!), hybrid work environment, immediate start, F/T Perm 

About us: The Australian Water Association (AWA) is a national not-for-profit organisation and Australia’s biggest water network. Our Purposeis to inspire and drive a sustainable water future.  We work with almost 400 volunteers to provide opportunities for our members to Share, Connect and Inspire through our networks, events, programs and content. We also contribute to the Sustainable Development Goals (SDGs) in our region through our International Program.

This is a wonderful time to join our innovative organisation as we continue to invest and digitally transform into a truly member centric organisation, and you will have an opportunity to contribute to shaping this and making a difference.  

The opportunity:  

• Be part of a dynamic Events, Awards and Digital team showcasing innovative Australian water knowledge and technologies on the national and international stage. 
• Manage and deliver premium in-person, digital and hybrid events in Australia including multi-day and multi-stream conferences, exhibitions, and webinars. 
• Manage the end-to-end production of national and state-based events; everything from program curation and development, managing and engaging with Committees, suppliers, venues, and catering, organising relevant technology requirements and maintaining sponsor relationships, through to financial management and post event reporting. 
• Manage end-to-end delivery of Australian delegations to attend and exhibit at international conferences and exhibitions (e.g. Vietwater) (possible international travel opportunities)  
• Contribute to the achievement of the United Nations Sustainable Development Goals (SDGs) in our region. 

We strive to foster a ‘One AWA’ culture by connecting and working closely with our colleagues, this means collaborating with our Member Engagement Managers in each state/territory to produce and deliver major state-based events. You will also work closely with other members of the broader AWA team on a range of projects. 

What you’ll need to succeed: 

• 1-2 years’ experience in an Event Manager or similar role with demonstrated ability to manage events and exhibitions from conception to delivery.  
• Can-do attitude with a willingness to learn.  
• Appreciation of diversity and cultural sensitivities working with international partners  
• Digitally savvy with proven experience delivering hybrid and digital events.   
• Ability to work with volunteer committees to deliver an event.  
• Self-starter with commitment to the team’s overall success  
• Ability to work across multiple projects simultaneously.   
• Excellent communication and collaboration skills An easy, helpful manner and a calm, unflappable approach will also prove very useful! 

Why you’ll love working with AWA: We’re a diverse collection of people who have come together because we share a common goal to inspire positive change. Our team are supportive and we have an open-minded, forward-thinking, and inclusive culture. We offer a range of employee benefits including flexible work arrangements and a hybrid work environment, time off in lieu, a focus on your professional development and mentorship opportunities, wellbeing initiatives, birthday leave and salary packaging. 

Diversity, Equity, and Inclusion:  We are committed to ensuring diversity, equity, and inclusion throughout our organisation and celebrate difference in all that we do.  

We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives, and experiences, we can strengthen our relationships with our members and influence real change.  

We are committed to building a team that represents a wide variety of backgrounds, perspectives, gender, skills, abilities and locations.  

To apply: Please provide a covering letter specifically addressing the selection criteria together with your CV by no later than Monday 4 March 2024

Our Company

At Histopath, we’ve assembled a team of specialist pathologists, scientists, and innovators – all committed to delivering the best possible patient care. For 25 years, we’ve been trusted by clinicians and their patients. Today we’re the largest pathology practice in Australia, founded and still owned by pathologists. We’re pioneering advances in digital pathology and artificial intelligence that will revolutionise how we diagnose and treat diseases. All in aid of a future that’s clearer – for our patients, their doctors and their families.

We prioritise our values:

• Teamwork – leveraging individual strength to achieve our objectives and to foster a supportive and collaborative culture – which is results driven
• Accountability – we take ownership and are responsible for our actions, we honour our commitments and strive to create a culture of high performers
• Integrity – having strong ethical principles in all our tasks and interactions
• Continuous Improvement – we strive to continuously enhance our processes and our service we offer to our doctors, clinics, hospitals and patients

The Opportunity

We have an exciting opportunity to join our team as a Histology Manager. In this role, the successful candidate is responsible for overseeing the day-to-day management of the Histology laboratory including but not limited to operational management, quality assurance, staffing, workflows, time management, technician training, equipment maintenance, vendor agreements and more.  You will be a LEAN advocate and ensure the laboratory follows all LEAN principles.    

Key responsibilities:

• Train new team members in LEAN practices, time management, and prioritisation. 
• Identify and address value stream waste, applying LEAN principles for waste reduction. 
• Document LEAN progress using metrics and visuals. 
• Lead, manage and supervise the laboratory team including recruitment, workforce allocation (rostering), and facilitation of team meetings, performance management issues and participation in any disciplinary matters. 
• Maintain a department environment which promotes cooperation between co-workers.     
• Establish and maintain all laboratory records in accordance with specifications. 
• Ensure that all equipment within the Laboratory is functioning properly and ensures that all personnel is educated on proper techniques of operation. 
• Provide technical expertise regarding problem solving and manages specimen discrepancies including investigating, retraining and resolving, documenting and notification to the COO. 
• Develop and implement laboratory operating policies and procedures including the laboratory quality control program and adhere to ISO and NPAAC requirements.    
• Demonstrate a strong sense of professional ethics and immediately brings to the attention of the COO suspected errors that might impact patient care. 
• Participate in the safety training program of the company and makes certain that staff are properly trained. 
• Expand the laboratory portfolio by helping to develop new research projects and proposals. 
• Recommend measures to improve testing procedures, use of equipment and any need for new equipment.   

Requirements

• Tertiary Degree in Medical Laboratory Science or equivalent.
• Minimum of 5 years' experience in a Histology laboratory.
• Minimum 3 years of Supervisory experience required.
• Ability to organise and prioritise workflow to meet the company’s and client requirements.
• Experience with purchasing and consumable levels within agreed budgets
• Ability to consistently maintain compliance with Histopath’s standard operating procedures at all times.
• Demonstrated commitment to excellent customer service with a high level of interpersonal and communication skills and the ability to develop and maintain strong collaborative relationships with internal and external stakeholders with a diverse range of people at all levels.

What we offer:

• Competitive remuneration based on your experience.
• A strong support system of passionate co-workers who are driven to succeed.
• An opportunity to be part of a company that is a leader in its space.
• A highly transparent leadership team.
• Development opportunities and career growth.
   

Are you ready to join our team and help take our company to the next level?  If so, please ensure you attach a cover letter and resume to your application.  We look forward to meeting you! 

Please note only short-listed candidates will be contacted.