- Major point of contact with client base.
- Manage account setup and train newly boarded clients.
- Provide outstanding on-going account management and customer support, ensuring client satisfaction and retention.
- Educate existing clients on the value of additional G2 services and solutions.
- Identify, investigate, track and resolve inquiries and issues in a professional manner.
- Contribute and work collaboratively with internal teams, providing relevant feedback to internal stakeholders.
- Able to collaborate with internal team on key initiatives.
- Other tasks as assigned and as needs arise.
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