As part of the CEO Office at Cars24 your role is to provide executive support to our CEO and the leadership team and drive success of the Cars24 expansion in Australia.

We have an ambitious goal to become the #1 place in Australia to buy cars online . This role is critical as a support to CEO to develop strategy, team and drive execution in the market. You will report to the CEO and will work very closely with the leadership team. The role is preferably based in Melbourne.

Below is an example of responsibilities:

• Assist the CEO of the business in forming a view on key strategic priorities and executing on those

• Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Review, design, and execute on improvements to org structure, find knowledge and skills gaps and help address them

• Assist CEO and the vertical leads in building the teams & process where needed

• Other duties as they emerge

What you should have:

• Have at least 10+ years of experience in a high pace environment as a jack of all trades or a project manager. You may just be coming out of the consulting environment and ready to dive into execution
• Passion for details and efficiency
• Strong level of adaptability and agility
• A self-starter and owner mentality
• Excellent ability to collaborate with the team
• Strong written and verbal communication skills

A range of c suite benefits on offer, which will be discussed with shortlisted applicants.

Rentokil Initial has a great opportunity for an enthusiastic Business Administrator to join our team based in Port Melbourne on a Permanent full-time basis.

We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne. You will be required to come into the office Monday to Friday.

This role reports directly to the Business Administration Team Lead and will see you utilise your Customer Service experience to build customer relationships, work with technicians on scheduling and invoicing to customers within our Pre-Construction division.

Core responsibilities in the role include:

• Liaising with customers directly via email and phone calls on a daily basis
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Build and maintain strong, long-lasting customer relationships with both external and internal customers
• Work cross functionally with the internal service delivery teams to ensure customer needs are being met.
• A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers.
• Collation and preparation of reports
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance
  

The ideal candidate will possess:

• Experience in working as Business Support, Administration or Coordinator (essential)
• Excellent customer service skills (phone based)
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task and work autonomously
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment
  

What is on offer:

• Competitive salary.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount programs with major retailers and stores.
• Comprehensive training via the company's in-house programs.
• Access to ample on-site car parking.

If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

A rare and much sought-after opportunity to contribute in the financial services sector by determining banking and finance complaints and achieve fair complaint outcomes.

About the opportunity

The Banking and Finance (B&F) decision-making team at AFCA is focused on complaint resolution and engaging with both industry and consumer groups in tackling important issues affecting B&F customers. This includes complaints around credit, finance or loan products.

We are looking for an Ombudsman to join our busy and collegiate decision-making team to help resolve standard and complex B&F disputes.

The role will suit senior legally qualified professionals with a strong track record of significant achievement and a background in the B&F sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role that contributes to good community outcomes in the sector.

Your role will be to make decisions, individually or as part of a panel, on standard and complex complaints in accordance with the AFCA rules and fairness principles. The decisions are likely to make a real difference and influence B&F organisations as they are binding on them when accepted by the complainant.

You will also have the opportunity to provide professional and technical leadership across AFCA and to coach and mentor Adjudicators, caseworkers, and others. There will be opportunities to develop AFCA approaches and to present at external conferences as a subject matter expert. The role also involves supporting AFCA’s relationships with consumer groups, government bodies, regulators, AFCA members, member organisations, other Ombudsman networks, and the media.

This is a Board appointed, fixed-term role for a period of 12 months with strong potential for extension.