A rare and much sought-after opportunity to contribute in the financial services sector by determining banking and finance complaints and achieve fair complaint outcomes.
About the opportunity
The Banking and Finance (B&F) decision-making team at AFCA is focused on complaint resolution and engaging with both industry and consumer groups in tackling important issues affecting B&F customers. This includes complaints around credit, finance or loan products.
We are looking for an Ombudsman to join our busy and collegiate decision-making team to help resolve standard and complex B&F disputes.
The role will suit senior legally qualified professionals with a strong track record of significant achievement and a background in the B&F sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role that contributes to good community outcomes in the sector.
Your role will be to make decisions, individually or as part of a panel, on standard and complex complaints in accordance with the AFCA rules and fairness principles. The decisions are likely to make a real difference and influence B&F organisations as they are binding on them when accepted by the complainant.
You will also have the opportunity to provide professional and technical leadership across AFCA and to coach and mentor Adjudicators, caseworkers, and others. There will be opportunities to develop AFCA approaches and to present at external conferences as a subject matter expert. The role also involves supporting AFCA’s relationships with consumer groups, government bodies, regulators, AFCA members, member organisations, other Ombudsman networks, and the media.
This is a Board appointed, fixed-term role for a period of 12 months with strong potential for extension.
