The team

The Capacity Management team at ServiceNow drives resource availability to support our private and public cloud infrastructure.  We own the hardware lifecycle through deployment, forecasting, run-state resource management, and hardware retirement for the ServiceNow.

The role 

Your role as a Strategic Capacity Engineer is tasked with reviewing the overall health of our top accounts with the ability to articulate the infrastructure resources required.  This includes current and future hardware requirements, consumption analysis, compliance reviews, and a holistic review of our farm as it pertains to storage and performance.  This role requires a partnership with Sales, Account Executives, Account Managers, Senior Directors, and executive leadership providing analysis, utilization, and summarization of accounts and infrastructure.

What you get to do in this role

• Directly interact with a variety of internal teams providing appropriate capacity for those accounts migrating to or currently residing in our public cloud.
• Conceptualize and assist engineering solutions that automate tasks and processes pertaining to public cloud.
• Proactively analyze and identify opportunities for storage reduction providing advance warning to appropriate teams for remediation.
• Proactively identify and assess infrastructure performance deficiencies.
• Identify technical debt and provide guidance across teams.
• Collaborate with cross functional teams to assess current and future hardware requirements to optimize capacity.
• Provide forecasting analysis for non-standard customer infrastructure requirements.
• Monitor and strategize projected growth and scaling for:
  • Database Storage Utilization and Transaction Load.
  • Concurrent User Load and Burst Demand.
  • Planned and unplanned infrastructure lifecycle.

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Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the Role:

As a Site Reliability Engineer you will serve as the SME for our application hosted in the APAC region. This role will require a professional who excels in both independent work and collaborative efforts across our global team and companion teams. This role will ideally be based in Sydney but there is flexibility for it to be based elsewhere in Australia or New Zealand.

You will be working with a global team based primarily in the US and India, but also the UK. You will be responsible for several high availability leveraged applications used by both internal applications as well as external facing APIs. This technology is used by major banking clients in Australia. In this role you will be:

• Focusing on scalability, high availability, performance, stability and reliability of software applications

• You will build automations to simplify operations and processes, collaborate with cross functional teams to ensure positive end user experiences

• You will apply sound engineering principles, operational discipline and mature automation to our operating environment and codebase

What you will need:

• Sound experience working with API gateways and REST

• A sound understanding of products and interdependencies with a blend of pragmatic, operational and software development skills

• Previous experience in a full production support role with incident management, problem management and incident response experience

• Knowledge of Linux administration and navigation along with data centre experience

• Experience with SQL and ideally some Java, Python, Shell Scripting and Bash Scripting knowledge

• To be capable of working independently while also co-ordinating with product and client teams

• A relevant tertiary qualification in Computer Science or a related field or equivalent experience in technically focused roles

Bonus if you Have:

• Banking sector experience

What we offer you:

At FIS our size and breadth mean you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make a real impact in Fintech with a global Fortune 500 company

• Inclusive, diverse work environment

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We’re looking for a ANZ Banking and Expansion manager to help drive our growth plans in the region. This is a unique and exciting opportunity to play a pivotal role to grow Wise in Australia & NZ, allowing millions more potential customers to save money by using our services.

What will you be doing?

• Build and maintain strong partnerships with financial institutions (payment schemes, banks, PSPs, card schemes). You will lead commercial negotiations, pitch Wise as a client, complete due diligence processes, maintain strong and active relationships with partners, and ensure the technical teams have what they need to build a successful product for Wise customers.

• Work with the product team to prioritise new product launches, potential product changes and new features in Pacific entities that would have the biggest impact for our customers. You will be one of the product team’s go-to people for regulatory knowledge and engagement where required.

• Identify how to grow Wise in Australia and New Zealand. If we need financial services licences, you will need to help manage the process end-to-end: understand the regulations, prepare, coordinate and submit applications, and get the regulatory buy-in.

• Manage and support the day to day requirements for our current licences, both from a Product and Compliance perspective

• Together with the compliance team, understand existing and new regulations, figuring out the best way in which our product and setup are compliant with them. We see regulation as an opportunity, and we want you to help us achieve that vision! 

• Enhance risk and governance frameworks in the region alongside the Risk, Compliance, and other relevant teams.

• Manage the relationship with regulators and other important non-commercial relationships, such as with government departments.

• Have oversight of Wise’s business operations. Help guide strategy, provide leadership and alignment amongst the various functions responsible for ensuring the good health of the entity.

• Assist the preparation of papers and reports for relevant committees and Board meetings

• Have the opportunity to travel to our Regional HQ in Singapore or to our offices in Europe when needed

• You may, from time to time, take on regulatory accountability, with one or more of our local regulators.

Your mission:

• Market growth - Help to identify ways to grow Wise in Australia & NZ, then roll up your sleeves and make it happen. If we need a licence, you will be involved in the process end-to-end: understand the regulations, do the application and get the regulatory buy-in.

• Financial services partnerships - Maintain and improve relationships with financial institutions (banks, payment companies, card schemes) and assist commercial negotiations to drive down costs. You will monitor our economics to ensure that our service is competitive; if needed, onboard new Financial Institution partners.

• Strategic initiatives related to expansion - You will identify new / relevant local ways to benefit customers (such as a new local payment method or a new product feature) and implement it. You will also grow our new product offerings by identifying and pitching to relevant businesses in your target markets.

• Governance - Assist with the oversight of business operations, strategic initiatives, operational risk and compliance controls, and inter-company SLA’s.

This role will give you the opportunity to:

• Choose your own path to success - you’ll have the freedom to define the vision and the responsibility for making it happen

• Gain international exposure -  you will work with our teams in offices around the world as well as meet with regulators and partners across APAC. You will also have the opportunity to travel to our Regional HQ in Singapore and to our offices in Europe when needed

• Be a part of starting something new by helping launch Wise challenge the financial status-quo in the region 

Our Total Television Consumer Marketing team is focused on driving audience growth for News, Sport and Entertainment content across Channel 9 and 9Now.

We are seeking a dynamic Marketing Executive to join us on a full-time permanent basis.

Reporting to the Marketing Manager - Audience Analytics and MarTech you will execute and analyse audience lifecycle marketing campaigns and communications that connect our content with Australian audiences and drive positive commercial outcomes.

This is an incredible opportunity as Nine gears up to deliver world-class coverage of the Olympic Games for the next decade, starting with the Olympic Games and Paralympic Games 2024 Paris.

Day to day you will: 

• Execute and optimise marketing campaigns across the audience lifecycle (acquisition, onboarding, retention, win-back).

• Utilise our Customer Data Platform and marketing technology for audience segmentation and multi-channel campaigns (email, mobile push, in-app, digital ads).

• Work closely with the marketing and content teams to help ideate campaign creative and content that is fit for purpose across channels and target audiences.

• Manage the implementation and optimisation of communications,  digital, performance, and social marketing activity.

• Apply a test, measure and learn approach to initiatives across all channels

• Analyse performance by segment and channel, identifying key opportunities to drive audience retention

• Compile and share campaign results, insights, recommendations, competitor intel and best practice examples with the marketing team and stakeholders.

• Assist with troubleshooting and escalating MarTech platform technical issues

• Develop a deep understanding of our brands, content verticals and audience behaviour

• Guaranteed hours and flexible rosters in North Sydney
• Award rate $30.61 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

Do you have 6 months or more experience as a support or care worker including Personal Care Skills but don’t have a Certification in Aged Care or Individual Support? You may be exactly who we are looking for!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the North Sydney area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Experience of 6 months or more in a similar role including experience with personal care
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

We have an exciting opportunity for a Technology Adoption & Support Specialist to join the Talent team! This is a key role within the Business Applications team, where your time will be split amongst system adoption, system training and customer support.

Some of what you’ll be doing

• Facilitate training for new starters and refresher sessions on core business applications (e.g., Bullhorn and LinkedIn).
• Create and maintain LMS modules, user guides, and Help Centre articles to support training and documentation.
• Provide level 1 support for core applications, including ticket management, issue resolution, and change request documentation.
• Maintain a registry and manage incident communication, ensuring SLAs are met.
• Develop and maintain communication templates and pipelines for project updates and alerts.
• Collaborate with key stakeholders and stand in for the Change and Technology Manager as needed.

What you will do

The Trading Manager works as part of the Trading Team that programmatically delivers and optimises client campaigns against Audience360’s first-party audiences across all channels and environments.

• Delivering and executing digital campaigns for our agencies and clients
• Media buying across social channels along with programmatically trading display, video, mobile and other/new channels available using proprietary platforms & first-party data
• Creating optimisation strategies across our campaigns to achieve and surpass client KPIs including performance, delivery and margin
• Responding promptly to queries on live and upcoming campaigns to deliver an outstanding level of service to internal and external clients
• Working closely with the Trading, Technical and Account Management teams to communicate material and technical requirements to our internal and external clients
• Preparing campaign performance and analytics reports in a timely and accurate manner
• Evaluating data performance and recommending improvements in order to achieve optimal performance

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Ensure correct documentation is completed for all goods entering and leaving the stores.
• Ensure that all goods are correctly received in accordance with the quantities and quality stated on invoices and in the purchase orders and specifications are accounted for and properly stored.
• Perform monthly stock counts of inventory in stores and enter details into Inventory System.
• Ensuring deliveries are received and secured as per HACCP and OH&S Standards
• Responsible for the prompt distribution of goods to sub-stores or user departments.
• Responsible for the cleanliness and neat arrangement of stores and proper storage of goods.
• Responsible for the maintenance and security of all storage areas to prevent losses through environmental damage and pilfering.
• Ensure all goods returned to suppliers are properly authorised and accounted for.
• Adhere to purchasing procedures as detailed in the department’s policies and procedures manual.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

We are looking for a Lead Engineer to join our Shared Services Domain!

The Shared Services Group provides the operations, process improvement and shared core banking and technology applications that enable and support Cuscal’s business units. The portfolio of applications and technology services is large and broad, including core systems and gateways, settlement and disputes, billing, and client portals and access management. 

As the Lead Engineer, you will provide technical leadership across the activities of design, develop, test and maintenance of high-quality software to meet business and customer needs within a squad. This position is responsible for defining technical solution designs, identifying and removing technical blockers and risks, and driving good practices and standards which ensure overall software quality and outcomes. Where applicable, the role will also have people leadership responsibilities within their squad to help uplift people capabilities.

In this role you will be responsible for:

• Driving technical solution design, estimation and delivery whilst ensuring alignment with the domain architectural strategies
• Performing code reviews to ensure that solutions meet the quality standards and requirements
• Contributing to and ensure adherence to the Governance, Standards and Policies defined by the Engineering practice.
• Working with the Domain Engineer and other Lead Engineers in defining the Dev, Test and Ops practices and controls and embed these within the Team.
• Contributing to the Strategic Technical Roadmaps (0-2 years) in conjunction with the product and architecture team.
• Leading the technical discussions and decisions which come out of the Backlog grooming, solution designing and estimation sessions.
• Hire and onboard the right people for software engineering team, including defining roles and responsibilities, attracting, interviewing, and selecting the best candidates.
• Build and maintain a cohesive team that works well together, fostering a culture of collaboration and communication, encouraging knowledge sharing, and providing opportunities for effective teamwork.

We are looking for a DevOps Support Engineer to join our Shared Services Domain.

The Shared Services Group provides the operations, process improvement and shared core banking and technology applications that enable and support Cuscal’s business units. The portfolio of applications and technology services is large and broad, including core systems and gateways, settlement and disputes, billing, and client portals and access management.

As the DevOps Support Engineer you will manage the site reliability activities, capacity, resilience and life cycle management of the platforms.

As the DevOps Support Engineer you will be responsible for the following:

• Provide ongoing support for Cuscal applications in a production environment, ensuring high availability and reliability.
• Plan and execute lifecycle management activities, including upgrades, patches, and maintenance.
• Implement and maintain monitoring tools to track application performance, proactively identify issues, and ensure optimal operation.
• Collaborate with internal teams and vendors to diagnose and resolve application issues promptly.
• Identify opportunities for automation to streamline repetitive tasks and improve efficiency in application management.
• Respond to and resolve production incidents, minimizing downtime and ensuring quick recovery.
• Create and maintain comprehensive documentation of processes, procedures, and configurations.
• Work closely with cross-functional stakeholders, including IT operations, development, security, and vendors, to ensure smooth operation and continuous improvement of the application.
• Ensure applications meets all security and compliance requirements, implementing necessary controls and updates.

What You’ll Do 

The Senior Analytics Lead reports into the Senior Manager, Business Operations and Enablement with one direct report and working cross functionally with Roadside business leaders to drive data-lead decision making. This role is integral to analysing and providing data insights across a wide range of data types, forming conclusions, and storytelling to outline complex business problems.
 

What You'll Bring 

• Experience in being able to take data and translate it to actionable insights 
• Experience in finding out the ‘why’ behind what people ask for  
• Ability to lead analytics streams within major programs  
• Experience in partnering closely with business areas to understand what’s important to them to think one step ahead 
• Strong stakeholder management skills and ability to connect the dots between functions 
• Experience in developing junior team members  
• Advance Excel and PowerPoint skills  
• Ability to work with operational, commercial and customer data  
• Experience with Tableau, GCP/Big Query, Google Analytics  
• Strong understanding of data warehousing concepts and tools 
• Proficient in think-cell  

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!