As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with consumers and financial firms to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

At Wilson Asset Management, we are not just about managing investments, we are about making a positive difference to our shareholders and the community. Established over 25 years ago by Geoff Wilson AO, Wilson Asset Management is an investment manager based in the heart of Sydney, Australia. Managing eight listed investment companies (LICs) on the ASX and with funds under management exceeding $5 billion, we represent over 130,000 retail investors. Wilson Asset Management is also the creator and lead supporter of the first LICs to deliver both investment and social returns, Future Generation Australia (ASX: FGX) and Future Generation Global (ASX: FGG). 

The opportunity  

Reporting to the Corporate Affairs Manager, our Social Media Advisor will be an integral part of our growing, best-in-class shareholder engagement, marketing and communications team. Through social media content, newsletters and digital marketing, the team is essential to Wilson Asset Management’s strategy. Our goal is to establish a market-leading online presence that reflects our strong heritage and to make a positive difference to shareholders and the community. 

In this role you will be responsible for developing and executing our social media strategy, with the goal of enhancing the online presence of Wilson Asset Management, building the profiles of our Chairman and investment team, growing the awareness of our brand, products and events, and driving shareholder acquisition and retention.  

• Develop and implement comprehensive social media strategies to support our business goals with measurable KPIs. 

• Develop a social media calendar in coordination with the Corporate Affairs and Marketing team. 

• Stay up to date with industry trends and emerging social media platforms. Recommend and implement innovative approaches to enhance our online presence and stay ahead of competitors. 

• Create, curate and manage high-quality, engaging content tailored to various social media platforms such as LinkedIn, Twitter, Facebook and Instagram. 

• Monitor comments and respond to inquiries in a timely and professional manner. 

• Manage social media advertising campaigns, including budget allocation, targeting and performance analysis. 

• Collaborate with internal teams, including the finance, investment and operations teams to ensure cohesive messaging and to integrate social media efforts with broader marketing campaigns. 

• Monitor and analyse social media performance metrics, providing regular reports and actionable insights to optimise engagement and growth. 

Our Ideal Candidates  

• Bachelor's degree in marketing, communications or a related field. 

• Minimum 5 years’ experience as a Social Media Advisor or in a similar strategic role, preferably within the financial services or funds management industry. 

• A strong understanding of social media platforms, trends and best practices, and will the ability to translate Wilson Asset Management’s investment insights into compelling and timely digital content.     

• Excellent written and verbal communication skills with an eye for detail and creativity. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Proficiency in social media advertising and paid campaigns. 

• Demonstrated ability to analyse data and translate insights into actionable strategies. 

• Strong understanding of analytics tools and content management systems.   

• Experience in crisis management and the ability to handle sensitive situations with professionalism. 

• Strong organisational skills and attention to detail. 

• The ability to share our content in engaging ways, both in text and visually. 

Why Wilson Asset Management? 

Join a growing team where every day brings new challenges and opportunities to make a difference. At Wilson Asset Management, we don't just talk about culture, we live it, fostering an environment of curiosity, passion, and teamwork. 

Ready to redefine your career? Apply now and be part of something extraordinary at Wilson Asset Management. 

We are currently seeking a Webmethod Admin.

• Minimum 3 years of experience as a Webmethod Administrator
• Strong knowledge of the webMethods product suite, including Integration Server, Universal Messaging, Trading Networks, and My webMethods Server
• Experience in installing, configuring, and upgrading webMethods components
• Ability to troubleshoot and resolve issues related to webMethods infrastructure and integrations
• Knowledge of web service protocols, XML, and SOAP
• Experience in performance tuning and optimization of webMethods environment
• Understanding of security concepts and experience in implementing security measures for webMethods deployments
• Experience in working with multiple operating systems, including Windows and Linux
• Good communication and interpersonal skills
• Ability to work independently and as part of a team

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

As a Senior Dispute Resolution Specialist in General Insurance, you will leverage your expertise in negotiation, conciliation, and case work investigation to ensure fair and efficient resolution of financial complaints. Working alongside a dedicated team, you will review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm. Your objective will be to impartially negotiate fair outcomes, ensuring that all parties involved in the general insurance industry are satisfied with the resolution.

In this role, you will have the opportunity to:

• Review and investigate complaints from consumers and small businesses
• Gather information and understand the core issues of the complaints
• Determine key issues and gather further information from complainants and third parties
• Apply AFCA complaint resolution criteria and relevant legal principles to resolve complaints fairly and efficiently
• Mentor and provide guidance to staff members in complaint resolution and casework management, ensuring consistent high-quality service.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance