What you get to do in this role: 

Be a core part of a new team we are building in Sydney. The role of the Senior Technical Consultant – Impact  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. 

Read about Impact Accelerators & watch the videos below to learn more: 

• https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/reference/technical-accelerators.html 
• https://www.servicenow.com/legal/servicenow-impact.html

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators. 

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. 

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely 
• Prepare all client-facing and internal deliverables that are technology-related 
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members 
• Guide development of new offerings for our technical accelerator portfolio 
• Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations 
• Demonstrate the product, both standard and tailored to customer needs 
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.) 
• Develop and maintain strong working relationships with other teams 
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences 
• Mentor resources and peer review development work 

The role of the Principal Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. The role will be part of a new team we are building in Sydney, Australia.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Guide development of new offerings for our technical accelerator portfolio.
• Engage with customers’ requests in Impact including scoping the level of effort, fulfilling business requirements, and resolving customer escalations.
• Demonstrate the product, both standard and tailored to customer needs.
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
• Develop and maintain strong working relationships with other teams (internal & external stakeholders)
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Provides thought leadership, leads changes and team leadership by mentoring/coaching team members (IC1 – IC4).
• Mentor resources and peer review development work.

Welcome to the adventure of a lifetime at the sensational Hotel Morris Sydney by Handwritten collection. 

Accor, a world-leading hospitality group is managing this beautiful boutique hotel and will be one of Australia’s first Handwritten Collection hotels. The new global portfolio of bespoke Handwritten Collection hotels is distinctively unique, design-led properties with strong local relevance. Each property is different and showcases the personality, warmth, and passions of the independent hoteliers who look after them. 

Hotel Morris | Pitt Street, Haymarket

Housed in a striking Italian Renaissance building with palatial Art Deco sentiments; Morris has found new life as an evocative bar and boutique 82-room hotel. The hotel will feature a chic ground-floor wine bar focusing on Australian and Italian wines. 

Are you ready to take the reins as an Assistant Manager and be a vital part of our extraordinary journey? Our doors swung wide open in June 2023, and since then, the reviews for Bar Morris and our charming hotel have been nothing short of amazing! 

Picture this: you, as the Assistant Manager, leading the charge in our unique, boutique-style haven. You're not just a cog in the wheel; you're a luminary like our beloved Morris themselves. 

All About the Role

As an Assistant Manager at Morris, you are in charge of the day to day operations of this beautiful boutique hotel inclusive of Front office and Food and Beverage. 

Reporting to the Guest Experience Manager, you will: 

• Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping). 
• In the event of any medical emergencies with overnight team to assist/cover Night Audit. 
• Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage to ensure exceptional guest service.
• Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.
• Maintain complete knowledge of all room types, hotel matrix and facilities
• Ensure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary).
• Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback survey’s
• Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports. All Duty Managers are Fire Wardens
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift.
• Conduct shift briefings and ensure effective shift hand-overs. Maintain Duty Manager’s log book and liaising with department heads on various issues and complaints.
• Manage and assist Guest experience manager with publishing rosters and submitting payroll
• Manage and being accountable for controlling the Duty Manager float/Reception Float

The Role

We currently have a great opportunity for an Environmental Sustainability Business Partner (ESBP) to join the NRMA’s ESG team on a full-time permanent basis.

The role offers the flexibility to work from home and across our Sydney CBD offices and/or Olympic Park as agreed and required for the role.

The ESBP plays a critical role in helping to mature the NRMA’s sustainability performance – embedding our emissions reduction initiatives and environmental standards, and improving environmental reporting within partner business units while uplifting BU capability in, and commitment to, sustainability.

Reporting to and working alongside the Senior Manager of Group Environmental Sustainability, the ESBP will be responsible for delivering key sustainability-related projects, collaborating with BU stakeholders and immediate team members to understand sustainability and business issues, identifying, and evaluating potential solutions, and communicating recommendations to leaders and stakeholders in a compelling way. As such, strong analytical skills (i.e. Excel analysis) and communication skills (i.e. PowerPoint storytelling for decision making and engagement), as well as confident and empathetic stakeholder management and relationship building, are must-have qualities.

About You

The successful candidate will bring a solid understanding and demonstrated experience in fundamental environmental management practices to lead the setting of environmental standards across relevant Business Units by developing, reviewing, and implement Environmental and Sustainability standards and procedures, identifying environmental risks, and identifying and addressing opportunities to improve environmental management.

The ideal candidate will bring the following;

• A bachelor’s degree in environmental management, business management, accounting, or finance.
• Minimum 4-5 years’ experience working for large, complex organisations or consultancy firm with demonstrated experience in the areas of environmental sustainability management and/or ESG reporting and ESG strategy.
• Experience planning and delivering large sustainability projects in a structured manner to a high standard. Ability to work across multiple projects and prioritise time and attention to the highest-impact topics
• Strong analytical skills, including comfort with Excel modelling and chart building.   
• Strong written and verbal communication, ability to create compelling PowerPoint presentations to enable decision making, storytelling, and education.   
• A foundation and working knowledge of the following environmental sustainability reporting frameworks, including NGERs, ASRS, IFRS / TCFD.  
• A strong foundation of risk management processes and methodology with experience related to environmental risk management or similar, preparing and reviewing environmental management plans, standards and associated risk registers.  
• A ‘growth mindset’; openness to absorb and act on feedback, to work collaboratively and iteratively.
• Comfortable adapting to changing circumstances, dealing with ambiguity, and making positive use of the opportunities presented. Takes initiative to get things done.
• Drive and impact-orientation – proven ability to prioritise to solve, set a high ambition level and persist until goals have been reached.
• Experience or exposure to Climate Risk Assessments and working with the Team to develop climate related targets is desirable.
• Integrity and commitment to sustainability, inclusion, diversity, and equity.

Amazing Benefits are Yours!

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• “ME'” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.
• Discounts on all NRMA insurances, group products and free roadside assistance.
• Accommodation discounts and VIP extras at our Award-winning Tasmanian Lodges, Hotels and NRMA Holiday Parks.
• Access to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more.
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements.
• My Thanks reward and recognition program for great contributions to the team.
• Extensive online learning platforms and customised professional development.

Why the NRMA?

• We made the 2022 AFR Boss Best Places to Work List.
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality.
• Certified as a Family Inclusive Workplace.
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer.

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world

Reporting into the Compliance Operations Manager, you will understand the value the compliance operations functions have in delivering key business objectives and have the foresight to spot opportunities to innovate and develop new ways of operating.

Our principles

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What you’ll do

• Great Attention to Detail: Conduct Customer Due Diligence and Enhanced Due Diligence for new corporate and consumer relationships
• Strong Investigative Skills: Complete ongoing monitoring of customer relationships on the back of trigger events or through their regular review cycle. Investigate transaction monitoring alerts and evaluate whether they are unusual or suspicious
• PEP & Sanctions Screening: Review PEP and Sanction screening referrals for clients and beneficiaries at registration and transactional level in line with Xe’s policy
• Analytical & Trends: Analyse transaction data and fraud metrics to determine trends and indicators which may assist in detecting and preventing online fraud
• Operational Compliance: Provide day to day compliance operations assistance and support to wider teams within Xe
• Remain up to date on Xe’s core business activities and assist in the analysis of proposed business initiatives from a compliance operations perspective
• Situational Adaptability: Maintain high levels of performance at all times including situations with challenging timeframes and complex situations and scenarios
• Team Culture: Foster a positive, inclusive, collaborative team culture by maintaining open professional communications and being a team player
• Process Improvement & Efficiencies: Strive towards continuous improvement of the compliance operations function.

Who you are:

• Passionate about Compliance: Educated to degree level or at least 1 years’ experience gained working within a similar role within the FX/Payments industry or within a similar regulated organisation
• Effective Communicator: Excellent communication skills, ability to build relationships and communicate effectively
• Prioritisation & Organisation: Strong organisational skills to enable identification of required tasks and deadlines and planning and prioritisation of these tasks in an appropriate manner
• Customer Focused: Client-focused approach with a passion for delivering excellence
• Adaptable: Ability to work as part of a global team, sharing best practice and working collaboratively to raise the bar across the organisation
• Fluency in English with confident verbal and written communication skills

• Competitive market-based salary
• Annual Discretionary Bonus
• Superannuation
• Healthcare

• 20 days annual leave increasing with each year of service (capped at 25 days
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected] 

Sales Specialist - Automotive Oil & Lubrication - Sydney - NSW (Car Required)

Would you like to work for the “2023 Best Places to Work” winner?  We are currently recruiting for a Sales Specialist to join our team

Full-Time Position Monday to Friday | Ongoing projects through the year

Competitive Salary + Car Allowance + superannuation

We're looking for a motivated and driven Sales Specialist to join and manage a portfolio of customers within the automotive oil & lubrication industry

• Attractive remuneration package & employee benefits
• Represent a leading player in the automotive oil and lubrication industry.
• Genuine career opportunities alongside a growing business

About the Role:

In this Sales Specialist role, you will actively be responsible for driving growth and sales by always putting customer service level as top priority. Deliver performance targets including upselling our client’s fluid offers and improving overall customer experience.

·        Deliver financial performance targets for the accounts within your territory.

·        Work collaboratively with Client Managers and Technical BDM to maximize performance of Key Accounts across the portfolio.

·        Building effective relationships with your customer base, while always looking out for new opportunities to improve and deliver exceptional customer service.

·        Ensuring compliance with our code of conduct and a systematic approach to risk reviews.

About Us:

CROSSMARK Australia is part of the DKSH Smollan Group, the leading Market Expansion Services provider across the Asia Pacific region. For more than 35 years, CROSSMARK Australia have been the partner of choice for some of the most powerful and iconic brands. We exist to build and execute leading retail solutions that are enabled by leading technology and powered by talented people, to deliver sales growth for our clients across all key retail channels.  

PF1

About You:

·        Demonstrated sales or customer service background within the automotive oil / lubrication or aftermarket trade industry will be highly regarded. 

·        A natural people’s person, you will have the ability to build strong working relationships with a variety of stakeholders.

·        You will have basic tech-proficiencies with MS Office, email and CRM systems.

·        Excellent time management skills with a keen eye for detail

·        An organised approach to planning in advance

·        An enthusiastic go-getter who works well under pressure

·        A valid Australian driver’s license and car A MUST

Company Benefits:

• Hybrid Work Model- We encourage flexibility by supporting a blended approach to work and life
• Growth Opportunities– The possibilities are endless at Sales Team Providers and we want you to learn, develop, and grow with us
• Workplace Culture- Recognized as a 2021, 2022 & 2023 Best Places to Work Winner, we are committed to our values of integrity, respect, innovation & collaboration
• Recognition- Monthly awards to acknowledge our employees and their contributions

What you get to do in this role 

ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during account-level escalation. The Account Escalation Manager establishes a trusted short-term advisor relationship that ensures overall customer satisfaction with our products and services.

Note  THIS IS NOT A SALES OR SALES SUPPORT ROLE.

Responsibilities

• Development and Execution of Get Well Plan
• Understand all aspects of the situation and develop a clear scope and get well plan.
• 100% ownership of the account escalation engagement and all activities that make up the get well plan.
• Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the account escalation.
• Review & analyze Customer health trends to proactively identify and resolve issues before the customer escalates.
• Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the account escalation.
• Regularly report internally to leadership audiences, through C-level, on active account escalation status.
• Customer champion, a resource specifically focused on returning the customer environment to a stable state and the customer to a state of satisfaction with ServiceNow, resulting in the continued growth of the account.
• Up to 10% travel annually.