Are you an experienced HR Professional with a passion for coffee? If you thrive in a dynamic environment where you have the flexibility to adapt global HR strategy to local business objectives, then this is an exciting opportunity for you! As the HR Business Partner for JDE Australia, you will play a crucial role in driving HR initiatives across the business and partnering with our leaders to enable performance and growth. This is a permanent full-time position based in both our North Sydney head office, and our roastery in Kingsgrove.

In this role, you will:

• Provide strategic and operational HR support to the business.
• Drive talent acquisition, retention, and development activities such as recruitment, onboarding, training, and succession planning.
• Manage employee relations and ensure compliance with local laws and regulations.
• Develop and implement HR policies, programs and strategies that support business objectives.

• Provide warm and welcoming service to all guests. 
• Ensure tables and service areas are kept clean and tidy.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Maintain all areas and equipment.
• Observe all hygiene, safety and security procedures, ensuring that all hazards are reported.
• Explaining the menu and drinks list to guests, assisting those with special dietary needs or preferences as well as provide knowledge when making recommendations.
• Mix and serve drinks and food items to tables.
• Liaise with the Kitchen on special requests.
• Maximise sales opportunities by upselling items.
• Placing orders through micros ensuring accuracy whilst ordering.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general WHS practises.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

We have an opportunity for a suitably qualified Accounts Payable Officer to join our close-knit Corporate Finance team.

Based in our Parramatta office, this role is responsible for the processing and administration management of payment runs for our Corporate Finance team.

You will successfully achieve this by:   

• Ensure scheduled supplier invoices payments and employee expense claims are processed and approved accurately in line with the Corporate Finance operational calendar.
• Ensure refunds and adhoc transactions are processed in a timely manner and accurate manner.
• Monitoring of conjunction fees and ensuring external agencies are paid when due.
• Maintaining and performing daily bank reconciliations for accounts payable transactions.
• Understanding of GST and FBT implications of accounting transactions and review correctness of expense coding for account allocation, GST input tax credit and FBT charge.
• Ensure control outlines within Sarbanes Oxley Legislation are understood and executed.
• Partner with corporate finance team on audit / ad-hoc queries
• Involve in process and system improvement strategies or projects as directed by Finance team initiatives.

The Service Manager, role is to deliver service excellence for our CPaaS customers through the demonstration of expert relationship management (internal and external) and operational knowledge throughout the service lifecycle. You will be responsible for adhering to the Service Management framework, owning the responsibility for the operations and effective implementation of the Service Management processes and procedures to include escalation, incident resolution, communication and documentation.

The Service Manager, will perform a pivotal role in differentiating the customer experience from competitor offerings in the market by working with customers to align business and systems processes with the aim of achieving optimal efficiencies across the board with a strong focus on our key and strategic customers.

What you’ll do as a Service Manager:

• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions
• Developing and implementing service strategies to enhance customer experience and meet service objectives
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions
• Point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving

• Performs services and treatments pertaining to the Beauty/Spa Therapist classification; facial treatments, body treatments, body massages including aromatherapy massage, deep muscle massage, and any other Spa treatment offered.
• Recommends wellness-inducing lifestyle practices, as well as home care (retail) to guests following a thoughtful evaluation of their wellbeing based on Consultation Form and observations made during treatment.
• Acts responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
• Builds rapport with guests, actively establishing genuine emotional connection to create a loyal clientele.
• Maintains and proactively updates own knowledge of all treatments, wellness journeys and any current promotions. 
• Acts as the In House Trainer for the Therapist team, assisting with product and procedures.
• Liaises with official partner brand trainers to ensure updated protocols are observed and product knowledge is up to date. 
• Assists with the recruitment, induction, training, and supervision of all Spa Therapists as per Sofitel Spa service standards and operational protocols.
• Creates list of operational tasks for the Therapist team to conduct during slow periods.
• Is aware of staff moral and councils where necessary, attempting to resolve grievances as quickly as possible. 
• Assists in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• Ensures product usage adheres to established treatment protocols, training Therapists to minimising wastage. 
• Conducts regular standard tests and room checks on Therapists, keeping records to assist in accurate rewards based on Spa Incentive Programme.
• Maintains an understanding of the functions of other departments and how these interlink with the spa. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Our group is growing fast and we need a person who can lead business development for Data Services business for Visa’s Seller and Non-traditional clients in Australia, New Zealand, and the South Pacific. This role requires close collaboration with Data Science delivery team within Visa locally and regionally. The Director of Business Development will manage multiple clients and partners to expand data services business.  

Core responsibilities will include:

1. Create a growth strategy for the data services business.
2. Develop and execute strategic plans to achieve sales target and expand customer base.
3. Identify, negotiate and close business deals with potential clients.
4. Partner with functions across Visa (e.g., Data Science, Regional Centre’s of Excellence, Merchant Sales & Acquiring and Client Services) to collaboratively see opportunities.
5. Establish proficiency in Visa data services and communicate Visa value propositions for our clients.
6. Maintain a deep understanding of the industry trends, market activities and competitors.
7. Collaborate with data science SMEs to align solutions with client/ market needs.
8. Provide detailed update to the LT on revenue, sales target and client satisfaction.
9. Document processes, key findings which can be used for learning and development across the team.

Day -to-day responsibilities will include:

1. Develop compelling client proposals to meet sales targets including pricing and delivery resource model requirements.
2. Meet new and existing clients and partners to pitch data solutions.
3. Project manage client engagements including contracting and billing process.
4. Prepare project materials including data requirements and frameworks.
5. Deliver compelling client presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly.
6. Playback results and success of program to clients, leading to renewed contracts and program extensions.

About our team

The Data Services team at Visa Consulting & Analytics (VCA) plays a pivotal role within the Global Data Solutions organization. Comprised of dedicated data scientists, analysts, and engineers, we help major companies through analytic solutions. Our main objective is to build solutions that empower our clients leveraging one of the largest datasets in the world, VisaNet.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.